Flick Enterprises Inc

Hi,Thanks for reaching outSo that I can look into this for you, I’ll need you to provide the following information:* The email & phone number that was used to open the Square accountOnce I receive this information, I’ll be able to investigate furtherThanks for your help!

Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that from the date which you were given notice of your deactivation, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." For any additional information you will have to reach out to Square directly

Complaint: ***I am rejecting this response because:a representative from your company has contacted me stating that you have the ability to do a simple charge backApparently you are just unwillingIf you can’t rectify this simple matter you don’t belong to be in business having people trust you with their money
Sincerely,Kyle ***

Hello,
Square's Account Services team conducted a review of your accountAs a result, we are sorry to inform you that Square has elected to exercise the right outlined in the Cash App Agreement to deactivate your accountYou will no longer be able to use Cash App to send or receive payments.Some potential reasons for this decision may include activity outlined as a prohibited business or activities, activity deemed high-risk, chargebacks, or other violations of Square's Terms of Service.To learn more, please visit Square’s Cash Terms of Service and Payment Terms

Initial Business Response /* (1000, 5, 2016/01/05) */
Square sent you a final check on 12/22/Please refer to the latest email correspondence between you and Square for specific details
Initial Consumer Rebuttal /* (3000, 7, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
Dec was days agoEvery time they email me the date is pushed up furtherI still don't have my moneyNow they're saying I should have it my the 15thIt doesn't take more than days for a piece of mail to reach someone

Hello,
For more information on this issue, please see section of Square's payment terms;
"There may be times when your customer may not be the authorized user of the Card or your customer may otherwise contest the transactionIn these instances, the amount of a transaction may be reversed or charged back to your Square Accounts (a “Chargeback”) if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a customer or its financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of these termsYou agree to comply with the Chargeback process and to the liability associated with such Chargebacks."

Hello ***,Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using
SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Complaint: ***I am rejecting this response because:
That helps me resolve this issue
in no form or fashion As stated, how is an individual supposed to contact a company if nobody can provide the information? All square allows the bank to see is the number to call that tells you where to see the receipt That's obviously helpful What security issue is the concern with telling me what company charged my credit card This is unethically helpful! And to say that phone support is available to only active square users; yea, I know! That's shameful in its own right! Sincerely,*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)so again once again you're just going to say read article not really give a response or an answer,you accuse me of fraud you accused my client fraud I expect a reason for it.......that's exactly why square has one of the worst game ratings of credit card processors

Hello,
So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Cash App accountOnce Square receives this information, Square will be able to investigate further

Initial Business Response /* (1000, 5, 2015/12/06) */
Please refer to the latest email correspondence sent by Square on 11/24/The message states, "For many reasons Square was not able to control any of the IPO process as this was done entirely through LoyalI would encourage you to follow up
with them and explain your frustrations with this process."
Initial Consumer Rebuttal /* (3000, 7, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You offered to include us in your IPOWe acceptedYou proceeded not to include us, assigning fault on another company (Loyal3)Loyalproceeded to assign fault on yet another companySomeone has to take accountability
Final Business Response /* (4000, 9, 2015/12/23) */
Please contact Loyalfor specific questions about your account and about the IPO process
Complaint Response Date bumped because: Holiday

We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any
inconvenience this may have caused.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/11/17) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Wow copied and pasted the agreement, good work Square, your customer service is amazingDeposit my money, this is a scam
Final Consumer Response /* (3000, 13, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Holding my funds, once I receive them I will accept this resolution
Final Business Response /* (4000, 15, 2015/12/21) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Complaint Response Date bumped because: Holiday

Hello ***,Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customers.We are happy to inform you that we have completed our review of your account and have removed the deferred
payout status on your accountIf your account has a pending deposit, your funds will be deposited within 1-business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays.Visit the Square Help Center to learn more about deposits: https://squareup.com/help/en-us/article/3807-square-s-deposit-schedule.Thank you for your cooperation.Sincerely,Square Compliance Team

Complaint: ***I am rejecting this response because: I did submit those documents and you guys closed my account anywaysSo I'm not sure what documents you wanted.Sincerely,*** ***

We wanted to let you know that after reviewing you account we can see that a refund was issued in the amount of $*** on 8/4/*** and those funds are going back to the Credit CardPlease note that your account status remains unchanged. We appreciate your patience and apologize again for any
inconvenience this may have caused.Sincerely,Square Account Services

Hello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,

Please refer to the latest email correspondence sent by Square on 6/6/16.Hello Calvin, We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about
our policies, you can review section of the "Square Seller Agreement":https://squareup.com/legal/seller-agreementWe regret that, starting today, you will no longer be able to process transactions using SquareIn order to offset any potential refunds or disputes from your customers, any funds currently in your account will be held for days before being released to your linked bank accountIf you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the "Square Dashboard":https://squareup.com/dashboard/sales/transactions from a computerUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund." Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details

Please refer to the following email sent on *** 22: Hello, Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our
policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details

Complaint: ***I am rejecting this response because:
This is not the incident in questionThe fraud I'm alleging occurred - as I originally mentioned - on May 6th of this yearThe amount not honored by square is $***
I'll also add that in their response to you, I believe Square to be deliberately attempting to conceal the fact that they have never responded to my complaints and requests for funds; as well as deflecting attention away from the obvious flaws in their system that allowed this fraud to occur
I would like to know when my funds - totaling $*** and confirmed by Square Cash on May 6, *** - will be deposited into my accountI would also like to know why my account was cancelled on May 20th and when it will be reinstated.Sincerely,*** ***