Flick Enterprises Inc

As stated in your deactivation notice, Square reviewed your account and found that your Square account processed an excessive amount of prepaid card transactions, which violates the Square Seller Agreement. Due to the unusual or high risk activity associated with your account, your outstanding
Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account

Complaint: ***I am rejecting this response because:We originally asked the customer service representative that we spoke with to escalate our case to upper managementShe assured us they would, however we never receive any contactWe do not feel we are responsible for the transactionAs originally stated, we are in the negative for the amount of $3,(our cost of the product) for the product that was sent to the customer after Square approved the transaction and deposited the money into our accountWe do not want to make money, just not be out of $3,852.20.
Sincerely,Ashley ***

Please refer to the latest email correspondence sent by Square on 6/14/**Hello ***,Thanks for submitting information for review.Unfortunately, we weren't able to fully verify your account with the information you initially provided, but we hope we can do so with this secondary request for
informationWe apologize for the inconvenience and we are trying to expedite this review, but we need your help in providing us with further clarificationWe hope to make this process as easy as possible so you can get back to business.Please log in to your Square Dashboard (https://squareup.com/subscriptions/r?ee=df6c9a073e07fd3f3f479e7bb8aee28c398a8b2...⇄ and click the "Verification" button at the top of the home screen to complete this new form.If you do not wish to complete the form, you may consider issuing a refund to the cardholder and seeking an alternate method of paymentTo refund a payment, please log in to your Square Dashboard (https://squareup.com/subscriptions/r?ee=1c481a11e9053b1cc3c897410fc3a27c5cedf19...⇄ from a computer.We will get in touch with you via email as soon as we have information regarding your account and pending deposits.Please let us know if you have any questionsThank you again for your patience and cooperation.Sincerely,Square Account Services

Complaint: ***I am rejecting this response because:
Where exactly is this supposed verification form locatedThe Only banner on my page is regarding my account being deactivatedI've attached a screenshot showing my accountPlease tell me what information you need and where to email or fax it and I will do soAlso please call me at *** at your earliest convenience so we can get this resolvedI am sure it will be much quicker than sending these messagesThanks!Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hi,Thanks for reaching outSo that I can look into this for you, I’ll need you to provide the following information:* The email & phone number that was used to open the Square account
* Date and amount of chargeOnce I receive this information, I’ll be able to investigate furtherThanks for your help!

A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversed.When a cardholder initiates a payment dispute, the card issuer requires that the recipient return the funds for that payment to the senderTypically, disputes are initiated on Cash payments because senders
do not recognize the charge on their bank statement.Because this resolution is final, we no longer have rights within the credit card networks to continue challenging this payment disputeIf you wish to challenge this case further, please resolve it directly with the sender.If the sender did not dispute this transaction, please have them contact their card issuer immediately to inquire why a dispute was initiated without their authorization.Please note Square reserves the right to recover funds for disputed transactionsExcessive disputes may lead to termination of services.To learn more, please visit Square’s Cash Terms of Service and Payment Terms

Please refer to the following email sent on *** 6: Hello, Thanks for reaching out, this is Jared from Cash support I was able to confirm these funds were directed to your linked debit cardIf you can’t find them on your end, your bank can help us trace themPlease provide the
information listed below to a branch manager or banker at your local branch to trace your payment, and please make sure to have them check with their debit card operations departmentIt’s important to explain that the funds will appear as an electronic funds transfer (EFT), which is a is a direct credit to your debit cardThis isn’t a missing ACH/direct deposit.Date: ***Amount: $***Your Acquirer Reference Number is: ***Directed to a Card Ending:***NOTE: If your bank states the funds were rejected, we’ll need them to provide you with written documentation confirming this, as there’s no indication of a rejection in our systemsOnce you receive a letter from the bank, please reply directly to this email with a scanned or photographed copy of the document as an attachmentPlease let me know if you have any other questions or have any trouble with your bankI want to make sure we locate these funds quicklyThanks for your help with this.JaredSquare Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your business.Square regrets
that, starting today, you will no longer be able to process transactions using Square.Your outstanding Square balance will be paid out per our payment schedule.Square appreciates your having chosen Square and apologize for any inconvenience this may cause

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I will no longer be doing business with Square, as they repeatedly violated their own Terms of Service AgreementI still don't understand why the funds were held for days, despite me providing documentation to support the transaction in questionBut, as the funds have now been deposited, I am free of Square and their unacceptable business practices.Sincerely, *** ***

Complaint:***I am rejecting this response because: please define : transactions generally associated with high-risk activity
Sincerely,** ***

Complaint: ***I am rejecting this response because:All of the refunds I have processed have been debited from my balance but I receive emails on each and every one of them stating that my refund was not processed. I just got the first chargeback due to this ridiculous problem a couple of days ago, so now it seems that I am paying twice for refunds which is NOT ACCEPTABLE.Sincerely,Allison ***

Square's decision to deactivate your account is finalDue to the security reasons and the obligations of Square's agreements with card networks and other financial institutions, they cannot reverse this decision and are unable to provide additional details

Complaint: ***I am rejecting this response because:There was only one transaction, our first business transaction, and they kept my money I want my money now.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/04) */
Based on your email with Square on 10/29/15, your account is activated and able to resume processing payments and accepting depositsIf you have any additional questions please respond directly to that email

My previous complaint ID: ***My payment of $*** was to be released on 07/to my bank account according to the previous response from Square.com's Revdex.com responseI am still not paid and I have not received any response to my email request of 07/& 07/from Square, IncThis is a fraud business that do not want to payPlease HelpI want my $*** to be released to my bank account immediately

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am writing because I was incorrect. The error was on my endI am sure how this works, but I would like to recant my
complaint. But what I will say is that once I did file the complaint with Revdex.com, they finally responded to my numerous request.
Thanks so much for your help.
*** *** ***

Initial Business Response /* (1000, 5, 2015/10/18) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Hello ***We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We
regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services