Flick Enterprises Inc

Complaint:***I am rejecting this response because:The company called Square doesn't want to do business with me and that is fine I don't want to do business with them eitherI still want the $***that they owe meI've been in and around law enforcement most of my life and I know when someone is stealing and this isI don't want to hear excuses and just want the money that is owed to meThx, *** *** complaint #*** Sincerely,*** ***

Square was able to confirm these funds were directed to your linked debit cardIf you can’t find them on your end, your bank can help us trace themIt looks like you have two separate Cash accounts, and each account is associated with a different phone number or email addressTo view each
account’s alias(es) and linked debit card, visit cash.me/login, and sign in with your phone or email address. If your bank states the funds were rejected, Square will need them to provide you with written documentation confirming this, as there’s no indication of a rejection in Square's systems

Hello *** ** **,We've received notice of a $*** payment dispute on a payment you processed on March 16, ***.Our Dispute Resolutions team is here to guide you through the dispute processClick here: https://squareup.com/form/dto send in supporting documentation for this dispute and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $*** if these funds are not available in your Square balanceThe disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt: https://squareup.com/dashboard/sales/transactions/R8zx707fuoCMKJrISz6gWwMF.Thank...⇄ Dispute Resolutions Team

Complaint: ***I am rejecting this response because: I meant to say the money did not go into my accountIt's not in her bank or mineOur bank statements both say we don't have the moneyMine says nothing tried to reach my accountHer bank says it went to my cash app and has not returnedI need this moneyI don't understand how it's missing and how no one knows where the money has gone.Sincerely,*** ***

Complaint: ***I am rejecting this response because: There was no response
.Sincerely,*** ***

Complaint: ***I am rejecting this response because: Square does absolutly nothing to attempt to remedy the situation The only reason for terminating my account is "high-risk" transactions I've been using square for years, and never has this been any problem Where does the high risk stem from?
Sincerely,*** ***

Hello ***,A review of your account has been completed, and removed the deferred payout statusIf your account has a pending deposit, your funds will be deposited within 1-business days.As each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four
hours, while other banks may take longerMost banks do not process deposits during weekends and holidays.Visit the Square Help Center to learn more about deposits: https://squareup.com/help/en-us/article/3807-square-s-deposit-schedule.Thank you for your cooperation.Sincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, IncEmail preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional emailFAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help Privacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.PierreSquare Compliance

A representative from Square has downgraded your account to personal useIf you were assessed any fees in error, Square will issue you a refundYou can expect to see the refund in your account the next time you open your *** ***

Complaint: ***I am rejecting this response because:Sincerely,Matthew ***

Complaint: ***I am rejecting this response because: I should not under any reason wait 90days to get my money back from Squarefrom their e-mail it never said it will take 90days
Square
To ***_***
*** ** ** *** **
Hello ***,
After reviewing your account, I can confirm that this refund completed processing on ***You'll see these funds credited back to your payment card within 2-business days from that day.
Learn more about Square’s deposit schedule options and customize your close of day time to determine when Square groups your payments daily for deposit
Let me know if you have any further questions.MeganSquare Support
ref:_00DE0Y7ru._5000Li0Vqq:ref
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/10/27) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Square has suggested I refund the payees and I have done soYet square has not honored the refundThe people who paid by credit card up until the time of this writing have NOT been refunded? Why has square suggested I refund my customers and yet they have not honored the refund ? That being said I have filed official complaints with the attorneys generals office, Bay Area business oversight, security and exchange commission and in Facebook itselfWhy is square not refunding the persons who sent in payment- when they themselves as listed above suggest I send a refund- since I have committed to refund both credit card payments why has square not issued a refund to the credit card holders?
Since square has not issued a refund I have asked both credit card holders to file the square payments as fraud and report it to their credit card companies as fraud
How are companies like square able to exist holding people's money and not issuing a refund even while suggesting I issue a refund?
Final Business Response /* (4000, 9, 2015/11/05) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
A message was sent to you on October 13, stating: "After reviewing your account, I can confirm that your refund(s) completed processing on October 13." If you have questions regarding refunds you may contact Square's Support Team for further assistance
Final Consumer Response /* (4200, 11, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please stop explaining that you can close my account for any reasonNo one is disputing the fact square can close my accountAs a matter of fact no one cares you closed the accountSince you obviously do not read the issue at hand let me reiterate
Square states that if I want my funds sooner than days to issue a refund to my customers and ask for alternative paymentI have issued the refund using the tabs on the square app on my phoneHowever square has not refunded these customersFor a fact customer with credit card ending in visa with a charge of $has NOT been refunded! You are negligent in your response that they have been refundedThe customer is now filed a complaint with their credit card stating the square charge is fradulent as per my adviceWhy have you NOT refunded my customers as you said to do so and ask for alternative paymentThe customers have paid me alternatively using cashAnd you have not refunded their credit card chargesHow disgusting your management and negligent your responsesPlease explain yourself
Again look at both chargesAnd I ask againHave they been refunded?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Sarah ***

this response is just a copy and paste of the previous response I already reject.
Your terms do not state that you can or will hold my funds when my account in cancelled it states that I am subjected to charge backs as and any chargebacks will be withdrawn from my checking accountIt also states in your terms that the funds on cancelation of my account will be deposited into my checking account according to my regular deposit schedulePlease deposit my funds as per your terms and deposit schedule.
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Under Square's Terms of Service, you cannot process prepaid cards, gift cards, or your own credit card using your Square accountThe Square Terms of Service also prohibit using Square as a money transfer systemYou must provide a legitimate good or service in exchange for every payment processed with Square.Please refund the payments in questionIf you aren’t sure how to refund a payment, this Support Center article will help youIt usually takes two to seven days for refunded payments to get credited back to the original payment cardPlease understand that if you process these types of payments again, Square will have to deactivate your Square account

Beside following the steps below we can only recommend to file a dispute with out bank if the charge is still showing up on your statement
Hi *** Thanks for reaching out! Square Cash payments can be cancelled if they haven’t yet been redeemed by your recipientTo do so from the app: Tap
the clock icon in the top-right cornerTap the recipient’s nameYou will see a message that Square is waiting for your recipient to deposit CashTap the message, or tap the payment amount that has not been redeemedTap Cancel PaymentTap OK to confirmYou can also click the cancel link within the confirmation email you receivedYour funds will automatically be credited to your bank account within a few business daysProcessing time may vary by bankIf your payment has already been redeemed you will not be able to cancel itYou can send a request for money to your recipient by creating a new Cash request from-the-cash-appPlease let me know if you have any other questions

Complaint: ***I am rejecting this response because: I have given my phone number many times now for them/you to call meI still have not received any calls or messages from themAll I asked since they will not allow me to call them, is that they give me a time that they will call because I get 20-calls a day from telemarketersI also have not been informed why I need to setup an account to return this box that was never supposed to be shipped to meAlso because my bank tried to contact them and they could not get a hold of them alsothey are permanently banned from debiting my bank accountThis is why I do not understand why I need to setup an account to simply mail back this unopened card readerIt is really impossible to work with a business that you cannot call or email directly and that it takes weeks or months for a reply from them even though they keep promising that they will promptly respond and keep apologizing for the delaysThis has been the case since they closed my accountIf I can have an address that I can promptly mail it back, then I will promptly send it back.Sincerely,*** ***

Square, Just making sure you are still releasing my funds on October 23rd to my bank account for $*** I havent recieved any email from you guys to confirm thisplease get back to me asap the oldest transaction you are holding from me is July 15ththanks
On Sun, Oct 23, *** at 5:PM, *** D wrote: it is october 23rd no money yet???
October 25th Still waiting for my money

Hello Express ,We've received notice of a $*** payment dispute on a payment you processed on May 26, ***.Our Dispute Resolutions team is here to guide you through the dispute processClick here: https://squareup.com/form/4efc75d8dfto send in supporting documentation for this dispute and
help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $*** if these funds are not available in your Square balanceThe disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt: https://squareup.com/dashboard/sales/transactions/QKl2g87NnGLOoQodcQjhNxMF.Thank...⇄ Dispute Resolutions Team

It has already been days we want our money
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I still have not received my funds to my linked bank accountSincerely,*** ***