Flick Enterprises Inc

Please refer to the following email sent on *** 28: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have causedSincerely,Square Account Services

Action required for a $*** payment dispute Action required for a $*** payment disputeHello New Trend Auto,We've received notice of a $*** payment dispute on a payment you processed on June 10, ***.Our Dispute Resolutions team is here to guide you through the dispute process
Click here to send in supporting documentation for this dispute and help us advocate on your behalf.Please be aware that your linked bank account will be immediately debited for the amount of $*** if these funds are not available in your Square balanceThe disputed amount will remain on hold in your Square account until we receive an official resolution from your customer's bank.You can visit your Dashboard for more information about the disputed payment, including the dispute claim and a copy of the transaction receipt.Thanks,Square Dispute Resolutions Team

Hello ***, It's ***, you and I talked when you wanted to deactivate your accountI truly apologize for the confusion! I undertsand you don't want to reactivate your account because the funds were reversed ( great bank by the way, so nice of them to do that), but if you want to return the
reader we will need to re-activate your account so it comes back to us properly. I will guide you every step of the way so there are no more hiccupsLet me know if you are willing to do this, and what number I can give you a call on! Hope to hear from you soon! Once you respond you email will link back to me so there won't be another delay on my part. ***Square Support

Please refer to the following email sent on *** **: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obli**tions of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsA**in, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

The funds from the second debit will be automatically credited back to your bank account within a few business daysPlease keep in mind that processing times may vary based on your bankIf you are having trouble with locating the payment, feel free to reach out to Square directly
https://squareup.com/help/us/en

Since you had a few incomplete Cash payments, they do count towards your weekly sending limitTherefore, you will need to wait a few more days before you can send this amount again

Complaint:***I am rejecting this response because:
I will contact the *** Attorney General!
Sincerely,Ann Poulain

Hello *** *** by ***,Thank you for your response.Due to recent Chargebacks on your account we have placed an additional day hold as been placed on your funds, if no other chargeback are received within the next days the funds will be released to your accountThanks,Square Dispute
Resolutions Team

Thanks for writing inFor security purposes, Square will occasionally refund a Square Cash payment back to the original senderYour funds will automatically be returned to your bank account within 1-business days but is controlled by your bank and not Square Thank you for your understanding

Complaint: ***I am rejecting this response because:
This is the same message that was sent to me originally, my account was already deactivated and the funds have been on hold for two weeks already, I sent all proof of verification in and was deactivated anyways, my customer stated that the funds have been taken from her account two weeks ago, I feel that this is a scam for square to accumulate interest on@money held by them before they give it to the rightful company who did work to receive paymentIf my customer has already had the funds clear on her end with no dispute, then why should I not deserve my payment deposit already?Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unfair. I had nothing to do with the buyer's transaction. Sincerely, *** ***

Complaint: ***I am rejecting this response because: I do not believe a company should be so easy to let their customers get scammed
They are in responsible of allowing their customers to scam and get scammed
Sincerely,Tae ***

Initial Business Response /* (1000, 5, 2015/08/11) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
Furthermore, there have been numerous emails exchanged between you and members from Square's Support Team beginning on August 4, If you are continuing to experience issues related to the matter discussed please reply directly to the messages sent from Square
For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the agent from square communicating with me regarding this issue, though polite, has not been helpful and is withholding information about the risk hold data and dodging my questions along these linesFurthermore, regardless of what you print in an agreement, you cannot be held harmless for taking someone's money when it doesn't belong to youI want to be nice about this but your company is making that very difficultyou took my money and I want it backits been years, your month hold is long past and I want paid my due receivablesI want to talk to someone at square, in the united states, who can access ALL information on this account and help me resolve this issueThis complaint is nowhere near satisfied and I will not go away until it is
Final Business Response /* (4000, 9, 2015/08/30) */
Hello,
Upon further investigation, a member of Square's Account Services Team most recently contacted you on August 21, to reiterate that your account "was deactivated on June 5, there was no pending depositAll funds have been released as previously described and your full deposit history is available for your reference online in your Square Dashboard"
For security purposes, Square cannot disclose further details regarding this matter

Complaint:
***I am rejecting this response because:I initially took up this matter with Square Inc via email and phone calls beginning*** and again *** without response or resolution.
in order cooperate with this through the Revdex.com, the email would have been *** and the phone number would have been ***Both the Deputy Chief of Staff, Courtney Carpenter and myself (*** *** ***) are on the account as authorized admins
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint:***I am rejecting this response because:
Hello, I'm responding to the message I received from you on the Revdex.com site and letting you know that No my complaints has not been resolved, square doesn't even respond to my emails, it's been almost a year since they held my funds even tho it hasn't been any chargebacks or anything filedSent from my *** Sincerely,*** ***

Hi,Thanks for reaching outSo that I can look into this for you, I’ll need you to provide the following information:* The email & phone number that was used to open the Square account
Copy of the email in question
Date of charge you refundedOnce I receive this information, I’ll be able to
investigate furtherThanks for your help!

Thanks again for your patience while we looked into your case!Square is happy to report that our engineers were able to manually credit your account for this failed refund to your Cash CardNow that it has been credited, these funds have been returned to your Cash app balanceYou will see this the
next time you open the app
If you still wish to close your account, please contact our Support team directly to verify

Initial Business Response /* (1000, 5, 2015/12/23) */
Please refer to the latest email correspondence between you and Square that states: "As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any
potential refunds or disputes from your customersSince your account was disabled on November 13, these funds will be released on February 11."
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 5, 2015/07/15) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 11, 2015/11/17) */
I am filing this complaint due to Square Up withholding fundsI sent over all required information concerning their requestedThis is regarding Square up inc , not releasing funds.For services render
Final Business Response /* (4000, 13, 2015/11/24) */
The decision to deactivate your account is finalThe final deposit of your funds was completed on 9/28/Square has no additional updates at this time