Flick Enterprises Inc

Hi ***,Thanks for your interest in using Square.Our Support team is only able to provide phone support to merchants who've successfully created Square accounts. While I understand this can be frustrating, we do this to provide the best possible service to our active merchantsYou're welcome to respond to this email with any questions you have, and I'll follow up with you directly.If you'd like to get started with Square yourself, check out these "quick tips":https://squareup.com/help/topic/

Complaint:***I am rejecting this response because: They have already shut down my account and refuse all calls- this is not only poor business but I believe not legal- Sincerely,*** ***

Complaint: ***I am rejecting this response because:
It does not seem validThere should be no reason to not have the money gone through, the card number associated with the count was not the same as the numbe it should have been and that person I sent the money to, has a password protected phoneThe response is not satisfactory Horrible customer service, I just want my money backIt's the principle of the matter. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,
Square's Account Services team has reviewed your account and determined that Square is no longer able to support processing your paymentsStarting from the date Square emailed you this information, your account with Square is deactivated
Any funds currently in your account balance were be released to you on February 02, and will be available in your bank account within two business days of that date

Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details

Please refer to the following email sent on *** 5: Hello***, We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains
unchangedWe appreciate your patience and apologize again for any inconvenience this may have causedSincerely, Square Account Services

Complaint: ***I am rejecting this response because:
My accounts were only deposited after I complained to the Revdex.comThis company held my funds way beyond the limit statedThey never responded to me until I contacted the Revdex.com and they have no way for you to get in touch with themI urge you to go on their web site and try and get in touch with them! Its impossible to get in touch with themThey are scamming everyone for the interest they earn on the cash they are holding ontoIt should be criminal and they should be arrestedThe only way I was able to get in touch with this company was through the Revdex.com Costing the tax payers money for your time and serviceTheir Should be A Class action lawsuitSincerely,*** ***

Square has respond fully to the Merchants question

If someone at square would take the time and not say and send the generic messages they would quickly realize that they made a mistake.I have learned that square are doing this to millions of people who have an account with them..for no good reason holding there money for months collecting interest on the money.I created a location the day I started at my new salon and when it came time to charge my clients I was on this new location called hello and not the the main location that I've used for years ,the time square have been in bis..and I also send in all the doc to verify my new salon..so its absolute bull st that there reason is..I want the money that I erred by working all day at my new salon to be given to me..they have no right to keep my earings there is no no prove of anything crazy going ..there so fken stupid that they haven't even worked out that I have capital with themCant they just admit that they made a mistake ...cos they did

Complaint: ***I am rejecting this response because: They are lyingI did all of that and my payment was STILL voided!!! I recently read their *** reviews and they have mostly bad reviewsThe few good *** reviews they have are very unspecific and look phonyThey aren't even trying to give me a real response, they are just sending the SAME BS lame and unhelpful paragraph over and over again, and that shows some real customer care!!! I thank God I wasn't scammed for thousands like some of their other "clients"A REAL business would have given me my money back by now!!!Sincerely,*** ***

Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activitySquare regrets that you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account

Hello ***,Thank you for your patience while we reviewed your account.We are happy to inform you that we have re-activated your account and funds due to you will be sent for deposit to your linked bank account tonightDepending on your bank, you should see the funds in your account within 1-
business days.Moving forward, you will be able to continue processing your payments with SquareIn order to ensure a secure purchasing environment, we may periodically reach out to customers for additional informationReview our merchant protection guidelines and tips for safely accepting payment cards.Sincerely,Square Account Services

Complaint: ***I am rejecting this response because: I went completely through the payment process and THEN the app frozeA square employee told me they had a record of my transactionThey told me it was voided by squareI can't miss out on my EARNED income because there technology doesn't work properly! I am a cab driver, I don't have minutes to sit there with customers to process a payment! In the app it said it went through, but somehow it was voided by Square??? Please be professional and just send me the $***.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Is this a joke? The follow up response is the same generic email they copy and pasted the first time with nothing changedThis company clearly has no intention of solving this issue or providing any level of customer support.Sincerely,*** ***

We're sorry to inform you that we are deactivating your accountWe reviewed your account and found a persistent pattern of transactions generally associated with high-risk activityWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual
or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you *** refund the payment back to the cardholder accountWe appreciate your having chosen Square and apologize for any inconvenience this *** causeSincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you *** receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Hello,
As of February 12, Square's Compliance team has completed a review of your account and removed the deferred payout status on your accountAny pending funds in your Square account resumed depositing on the payout schedule

Initial Business Response /* (1000, 5, 2015/09/01) */
Hello,
Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your
Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company's response only addressed why they closed the account, which never was my issue
My complaint is that they stole fees from me which they had ZERO right to take - to which there is no excuse
Final Business Response /* (4000, 9, 2015/09/16) */
Hello,
Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement
Furthermore, Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Final Consumer Response /* (4200, 13, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
utterly failed to address my issue

Complaint: ***I am rejecting this response because:Sincerely,*** ***

I have had a square account for a little over a month, and every time I receive a payment, I get asked over and over again to verify my Identity, this is the third time I'm going through this, the last time I went through this was a month ago and I made a complaint to the Revdex.com and Revdex.com contacted me telling me Square INC had resolved the issue, and I felt okay great, but this was far from it, they have asked me again for the exact same thing I have sent the twice previously and they had resolved twice previouslyNow the way I see this is its one of a few things, either; 1) They are completely a scam and enjoy gaining unlawful interest on their clients money by holding on to their funds by bringing up some phony verification excuse2) they are racist I sent my ID at the beginning and they are doing this because I am black, 3) They are prejudice because I am a muslim, 4) my Ultimate favorite, they are a scam and a very in-professional business, just another big business out their ripping to shreds the little guys out here trying to make a days pay5) they are the most careless company in the world, I must believe that they are completely incompetent and lose this information, otherwise why ask for it three times in a row, I have all the emails to prove this its just completely incompetence at that highest order, they say the want to protect their customers but I don't see how they are if they are completely losing the information every single timethere are so many ways in which they could go about to prevent fraud without going through all this problemsJack Dorsey get professional, stop asking for the same thing over and over again, that is completely ridiculous, your suppose to be in the finance industry, does it then mean that you lose these information, if that is the case you shouldn't be allowed to provide merchant services