Flick Enterprises Inc

Thank you for writing in, after reviewing you account I can see the freeze has been removed from your account and a deposit of $*** went to your account on 8/

Complaint: ***I am rejecting this response because:
There is no unauthorized use of my accountThis has nothing to do with my complaint.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I was NEVER told that I had had a "high risk" issues and had only had my account open less than a week and I DID try your service with my own credit cards to see if it worked (at my own personal cost)!
All was going well and when I logged in the following day I found out my account was deactivated with absolutely NO explanation as to what I did wrong I contacted Square via email (since I could not call due to my account having been deactivated)
This is the very first time I was given a reason as to why Square did not want my business.
I did received this from the Square compliance dept on JAN 2018: Our decision to deactivate your account is finalOur *** ** *** outlines specific account types and processing patterns that we are unable to support, and your account matches one or more of these conditions. I’m unable to address this with you any further, as I’ve shared all the information I can provide
Since I was not able to call in, I wrote back and received this
For more information regarding account terminations, please see our *** ***
We understand that it can be frustrating to have your account deactivatedUnfortunately, our review found that we cannot support any Square accounts for you or your business
As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on 1/22/18, these funds will be released on 4/22/
So now YOU are telling me that I'm going to have to wait almost DOUBLE that time now to get my $1k transferred into my account ??? I cannot wait for days, I can't even afford to wait days,
I am am very hopeful now that you know those transactions were just me, and me alone, and absolutely no crime nor fraud took place, I will be looking forward to hearing back from you advising that you are able to go ahead an just transfer MY money into my account right away. Thank you and I will be looking forward to hearing back from you
I replied again
Sincerely,David***

Any funds currently in your account will be
held for days from the date of deactivation before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment

7/22/***Hello John,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize
again for any inconvenience this may have caused.Sincerely,Square Account Services

Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details

Hello,
Square does not have any more information to provide regarding the deactivation of your account at this time
Thank you for your response - Square is constantly working to improve our products and services based on the feedback we receive from customers

Initial Business Response /* (1000, 5, 2015/08/07) */
Hello,
Upon further investigation, a member from Square's Compliance team reached out to you through an email message sent on October 27, requesting additional information about your accountThe message states: "Until we have confirmed
this information, deposits to your bank account will be deferredDuring this period, you will still be able to accept payments using Square"
Another message was sent to you on July 28, in response to your inquiry and stated that the Square Compliance team needed "to learn more about your business as part of our ongoing review process here at Square" and instructed you to fill out a form online through the Square Dashboard
Please reply directly to the most recent email sent to you by Square's Compliance team if you require further assistance

Hello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: ***I am rejecting this response because all Square did in their response was to give me this
link: https://squareup.com/contact-sales?detail=generic That link simply asks you to input information about your business so they can recommend a Square plan for me.
I don't currently have a businessI simply want to discuss with someone at Square concerning several items to see if I want to pursue Square as a payment option
Apparently Square doesn't know what they are doing as they refuse to call me to allow me to ask questions as my questions are not answered on the FAQ's section
We have decided that since Square has a bad reputation we will use *** instead
Sincerely,*** ***

Complaint: ***I am rejecting this response because: for the second time square uses common words and ignoring all points I raised in my complaintHow long are they going to play fools? I request for the last time to properly address my original complaint directly.Sincerely,*** ***

Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your business.Square regrets
that, starting today, you will no longer be able to process transactions using Square.Your outstanding Square balance will be paid out per our payment schedule.Square appreciates your having chosen Square and apologize for any inconvenience this may cause.Sincerely,Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Complaint: ***I am rejecting this response because:This response or action by Square is part of what prompted this Revdex.com complaintThis response we already had sent to us after them freezing our account and clients moniesAnd now to add insult to injury, they could hold your money for days??? Sincerely,*** ***

Hello,
Currently, the Cash Disputes team communicates over emailBecause no email address is tied to your Square Cash account, a notification was sent to you directly from the Cash app, regarding this payment dispute
Square challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favor.Because this resolution is final, Square no longer has rights within the credit card networks to continue challenging this payment disputeIf you do not agree with this outcome, you must resolve it directly with the sender

Complaint: ***I am rejecting this response because: I did receive the email you are referring toHowever, I asked in return for specific instances in which we apparently violated the termsWe used Square for over a year with no issues, did not change a thing, and all of a sudden our account was cancelledThat's the problemNo, I do not want the pending payment to go back on the cardholder's cardWe already completed that transaction and the last thing I need is to tell a customer that they need to pay again months later.Sincerely,James ***

Initial Business Response /* (1000, 5, 2016/01/11) */
Please review Square's User AgreementAccording to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice
to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not wish to accept this response for the fallowing reasonsA business transaction of $was made on 12/11/I did not receive my available funds in the amount of $in one business day as usualBecause of my escalating concerns I contacted customer support on 12/16/I was then directed to send in a copy of my business license as well as the invoice regarding the transaction which took place on 12/11/Immediately fallowing my conversation with customer care the two indicated documents where promptly sent, I was informed that the amount of $would be available in my bank account within two days 12/18/On 12/21/the amount of $was nonexistent in my bank account, with much concern and frustration I immediately contacted customer care, to my dismay the code previously given to me was invalid and blocked!!! I was unable to voice my concerns to a representativeOn 12/27/I received an email with case #XXXXXXX, unfortunately along with this email came zero indication of what was going on with my money in the amount of $Running out of options I sent an email on 01/04/voicing my concerns once again, after multiple attempts to contact Square with no response I had no other choice but to contact the Revdex.com
I have read and understand Squares user agreement which raises concern due to the fact that none of which are outlined in explanations a, b, and c pertain to my companies dealings with the Square deviceTo resolve this problem I would like to see my funds in the amount of $available to me as soon as possible
Final Business Response /* (4000, 9, 2016/02/03) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you."

Complaint: ***I am rejecting this response because it is non responsive to the original complaint.
Their response is simply an instructional on how to cancel a payment.
My complaint is that no payment took place since they could not verify the recipient. Therefore, it is incumbent upon them to explain what I'll kindly refer to as a questionable business practice of deducting the money from my account in spite of the fact that by their own standards, they could not verify the recipient
My complaint requires them to give me a direct, thoughtful answer, not cut and paste something from and email or an FAQ.Sincerely,*** ***

Please refer to the following email sent on *** 11: Hello ***, We're sorry to inform you that we are deactivating your accountWe reviewed your account and found transaction types prohibited by Section of the Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder accountWe appreciate your having chosen Square and apologize for any inconvenience this may causeSincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Initial Business Response /* (1000, 5, 2016/02/12) */
Square's Account Services team has spoken to you about this issuePlease refer to the latest email sent by Square on 2/5/with any additional questions or concerns
Initial Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer
indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/01) */
Hello,
A member of Square's Compliance Team recently conducted a review of your Square account and after further review, it was determined that excessive prepaid card transactions were processed with your Square accountThis activity is a
violation of the Square Seller Agreement
According to Section of Square's Seller Agreement: "All transactions taken with Square must represent a bonafide sale of a good our serviceExcessive gift card use is an indication of a violation of this term"Representation and WarrantiesYou represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business, including any applicable tax laws and regulations; (h) except in the ordinary course of business, no sales transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) your use of the Services will be in compliance with this Agreement."
Furthermore, Section Suspension or Termination by Us states "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."