Flick Enterprises Inc

Hello [redacted],Thanks for your patience throughout the dispute process. We are happy to inform you that your customer’s billing dispute has been resolved in your favor.Dispute Amount: $[redacted]Payment Amount: $[redacted]Transaction Date: 7/5/** at 10:46am CDT ReceiptPayment Card: [redacted] (Keyed)The held...

amount of $[redacted] has been released from your Square balance and will be viewable in your linked bank account within 1-3 business days once your account status has been resolved. Please let us know if there is anything else we can do to be of assistance to you.Respectfully,Rachel

Complaint: [redacted]I am rejecting this response because: the organization offfered to investigate the claim, but provided no next step options.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/03) */
Hello,
A member of Square's Support team reached out to you through email on July 28, 2015 informing you that your bank account was verified and that your funds had been deposited on July 28, 2015.
Upon further investigation, Article 43...

of Square's Seller Agreement states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services".
If you have further questions please reply directly to the last message that was sent to you by Square's Support team.

Complaint: [redacted]I am rejecting this response because:
I understand why our account was deactivated. However the funds processed through square prior to our deactivation have still not been released. In order to resolve this complaint, we are asking you to release the $[redacted] that has been held in our Square account since January [redacted]. This money was a result of 4 transactions made prior to the deactivation. Sincerely,[redacted]

Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional 60 days.”

Initial Business Response /* (1000, 5, 2015/09/24) */
Hello,
Upon further investigation, a member of Square's Compliance team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your...

Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account. You may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My business is two second hand retail store fronts. We are a mostly cash business. We found that the square fit the business well because occasionally we had to accept debit and credit cards.
Square Inc waited until I had a balance of more than $1,100.00 and then informed me by email that my account was frozen and that I would not have access to my capitol for 6 months. They have no appeal process and no account manager assigned to my case. There is no one you can call.
I will make absolutely sure that no business person I talk to will ever make the mistake of using the square as their point of sale provider.
Come to my store and I will sell you a rocking chair for $40.00 cash.
The Square is the high risk business.

Initial Business Response /* (1000, 5, 2016/02/05) */
Please refer to the last correspondence between you and Square on January 29th, 2016 regarding a change of password ** enable account access and to continue processing payments.

Complaint: [redacted]I am rejecting this response because:this is in no way true. My friend only received one payment I do not know where my money is and I am very upset. How can I send this to two different people this was my FIRST time using this app I do not know anyone else who uses this app. Why can't you all as the app and supposed professionals assist individuals in locating and recouping money??? Terrible terrible terrible. Sincerely,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)The Seller continues to refer to unconscionable terms in its Seller Agreement, which are one-sided, unfair and will not hold ground in a court of law. It appears that this is Square's unfair business practice, and it will end up in court with a class action lawsuit and report to the Federal Trade Commission.

Looks like Square Support has already responded and resolved this issue on 3/30/18 via email. It looks like Square sent these funds to your linked debit card on $49.83. To confirm we’re both looking at the same account, please check the debit card you have linked to receive instant...

deposits and reply to this email with the last four digits. You can check this from the Square app (for Instant Deposit only) or from your online Square Dashboard. If the funds were sent to a closed account. one of two things could happen:
Should the bank immediately close the account, the funds will bounce back to Square. Please note that it may take 5-7 business days before the funds return to Square. Once Square receives the funds, Square will automatically deposit them to the verified bank account on file.
The bank may keep the account open for some time, specifically for situations like this. I would recommend contacting your bank to see if they have any record of the deposit.
If you have not already linked a new bank account, please log in to your Square Dashboard. Make sure you have at least $1.00 in your bank account to prevent your bank verification from failing due to insufficient funds. Review this step-by-step guide to learn how to link your bank account.

Hello,
Following along with an email chain between you and one of Square's Support team members, it looks like you were able to find the $49.50 credit on your statement. Please feel free to keep in contact if you have any further issues.

Hello,
Please ask your associate to contact Square directly for this issue. The Square Support center is also available for general troubleshooting [redacted] If your associate continues to experience issues receiving the funds from a payment, they can cancel the payment...

for a full refund to the original payment card through their Square Dashboard.

Thanks for getting back in touch. Unfortunately, our decision to deactivate your account is final. Due to the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.If you’d prefer to receive...

funds more quickly, you can consider refunding the payments back to the original cards and seeking alternate forms of payment. You can process a full or partial refund directly from Square Register on your iPad, smartphone, or the "Transactions tab":https://squareup.com/dashboard/sales/transactions from your online Square Dashboard.The full amount of a refund is held in your Square balance until the refund is complete. Refunds typically take 2 business days to process but can take up to 7 business days. The fees are covered by Square, and the full purchase amount is always returned to your customer.All refunds must be issued within 60 days of the payment date. If the 60 day time limit has passed, you'll need to refund your customer outside of Square.For further information about our policies, you can review the Square Seller Agreement on our website (https://squareup.com/legal/seller-agreement).Again, we apologize for any inconvenience this may have caused.

Initial Business Response /* (1000, 5, 2015/09/28) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
'For any reason', is not acceptable. I was on the phone with Square customer service to many times, and if my deposit account needed to be changed, then they had ample time to tell me what I was doing that wasn't correct or needed to be changed. All of my transactions, have been completely in the same pattern. Their policies are very general, and they seem to be doing this at random and probably have some financial problems on their end. I will not accept there vague explanations. I have done nothing wrong, and classes are complete and I have obligations. What they are doing is very unethical. And to have no one speak to me, and they are making money off of what they are holding and the charges to me from my transactions. This is insane!!! And I have contacted the FTC and the attorney generals office. I have nothing to hide This money needs to be deposited immediately
Final Business Response /* (4000, 9, 2015/10/14) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 13, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They CAN NOT give a valid reason as to why they are holding $28,315.00. I have had a total of 107 transactions with them totalling $101,243.00, from January 1, 2015- October 15, 2015. I have had 1 partial refund of $500.00, which was done in May of 2015. I can not imagine what prompted them to hold my money for 90 days, and not be able to give me a valid reason. I believe they do not have the money to pay out. I did receive the ridiculous letter their attorney gave to my Attorney Generals office, and on the last line of the letter, it stated they would release my money after the 90 day hold, IF I did not receive any charge backs. This letter was also provided to the District Attorney in San Francisco. These excuses are not valid reasons, and I DO NOT ACCEPT THIS

Thank you for writing in, after further review of your account I can see a check was mailed to you in the amount of $[redacted] on 6/7/[redacted].

Square wanted to let you know that the hold on your Square account has expired, and your funds have been deposited to your linked bank account. Please note that your account status remains unchanged. Square appreciates your patience and apologizes for any inconvenience this may have caused.

Complaint: [redacted]I am rejecting this response because: This is not all about deactivating my account. The customer items are in the possession of vantel pearls Co and I am getting daily chargebacks! I do not have anyone's money or products. Several emails a day is harassing me regarding a situation that you have been told over and over, I have nothing to do with! Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As of today, my account was credit for the missing funds and this is has been resolved. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this...

response because:
This is the order of what’s happening: 7/31/ 17, I sold a vehicle to a customer named [redacted], who used 2 [redacted] credit card to pay and we used Square to process the transaction. 8/14/17, the customer [redacted] called [redacted] and said he had no knowledge of the purchased transaction. In between this time, I spent a lot of money to track down the customer and collecting as much evidence as I can. 11/4/17, we gotten the letters from [redacted] sending to [redacted] that the sale transaction was valid. 11/7/17, Square said it’s only preliminary decision, they need a cancellation letter . 11/9/17, Square said that, via [redacted] payment tech, [redacted] decided in the customer’s favor and even suggested us to go sue [redacted]. 11/10/17 we emailed square cancellation letter that said [redacted] cancelled the disputes. 11/21/17 square emailed me and said,"I reviewed both cases, as of today I do not show a reversal being processed for either of the corresponding sequence numbers provided. Unfortunately because they are past time frame I am not able to attach the documents & attempt. If the letters were recently received, it may still be that the reversals have yet to be finalized & I may request additional time for us to receive those funds. Unfortunately, this process at times can be weeks for it to be finalized."Prior to the cancellation letter that I sent, I also emailed you a letter that said [redacted] decided in our favor. You guys should have seen it. So we should have basically won, so I don’t understand why is there even a reversal necessary? Don’t you see the letter that said [redacted]’s transaction is valid. From the beginning, we already have letter that said we won, so why [redacted] has to finalize the reversal when there shouldn’t be one? I already contacted [redacted] and we 3 way conference call to [redacted] and was told that we won the case. So I don’t understand how you guys said via [redacted] payment tech that we lost. Now you’re waiting to see a reversal. Why the reversal is even necessary when I have a letter that said I won. I already requested to 4 way conference call before with Square disputes  when I call square disputes but [redacted] (the square dispute team member) refused to do it as he said he’s not allowed to. [redacted] just want to hang up on me all the time. So how am I going to solve this problem? If this situation continues like this, how am I going to ever get my money back?Also,  I don’t know how you guys communicate so easily to withdraw money from my bank account and when I won the case, I am still not getting my money back. Shouldn’t you already see that this is a legit transaction and shouldn’t you just credit us first then you go after [redacted] to get the money back? Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]