Flick Enterprises Inc

Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Square can confirm this payment has already been successfully delivered to this person. Square is unable to cancel Cash transactions after they’ve completed transferring to a recipient’s bank. However, you can request the same amount of money back from the recipient using the Cash app or online at...

cash.me. If you’re unable to resolve the matter with the recipient, please contact your card-issuing bank for assistance with issuing a dispute for this payment. Once a dispute is initiated, Square will work with your bank directly to help bring this to a resolution.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] 
My case has not been resolved. Square has Continuously ignore my complaints and emails. I have not received my funds

Hello,
Square messaged you on February 20 to let you know that the hold on your Square account has expired, and your funds have been deposited to your linked bank account. Please note that your account status remains unchanged. Square appreciates your patience and apologizes for any...

inconvenience this may have caused.

Initial Business Response /* (1000, 5, 2016/01/11) */
Square has credited for the three payments on 12/21/15. The amounts are as followed minus the fees $318.30, $334.59 and $924.32.

(The consumer indicated he/she DID NOT accept the response from the business.)This is an automated response, there is no phone customer service, [redacted] "people: from Square's [redacted] page also respond with a carrot that they dangle and then no follow through. I provided an insurance policy of my organization, I provided documentation that verifies my business purposes, I HAVE thousands of dollars in bills to pay prior to our organization's event on May 21st. This is bogus and their rating should be an F!

Initial Business Response /* (1000, 5, 2015/11/20) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds

Complaint: [redacted]I am rejecting this response because: I provided all the verification document and received notice that they were suspending my account and the decision is final.  They made an arbitrary decision and left me with no recourse.  How are they allowed to operate in this manner.  It's almost discriminatory and I as a customer have no say or understanding on the rationale for the decision.Sincerely,[redacted]

Hello,
Square reviewed your account and found high risk activity associated with prepaid card transactions, which violates the Square Merchant User Agreement.Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days...

(but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder and seek an alternate method of payment.

This matter was promptly resolved by Square.  I am satisfied with the outcome.  They acknowledged the deficient service and rectified the issue.  Thank you, Revdex.com for your excellent response.  You guys have been fantastic and I appreciate you.  Your engagement helped move this matter along quickly.  NICELY DONE!

Complaint: [redacted]I am rejecting this response because:client has closed Acct and I have no other method of refunding it unless it’s processed through my Acct Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 6, 2015/08/26) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (2000, 8, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The fact I accepted the response from Square doesn't indicate I agree with them. I accepted it to reduce the amount of time and hassle to deal with the issue.

Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment Terms.We...

regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,

Complaint: [redacted]I am rejecting this response because:
Their action has now caused damage to my relationship with a large customer. There was no reason for their action other than their" we can do what we want, when want want" with no regard for their own customer's integrity. Square has irresponsibly handled this account, without cause and without notice or communications to verify purchased or charges. This is absolutely unprofessionalism.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:The customer doesn't have another way to pay or trust me I would refund him and get payment another way instead of going through all this. I never was really able to read all of the user agreement. I was never mailed a paper copy to have proper time to read or have someone else look over it. I could only read it on my phone before you can set up your account. This is very deceptive when you keep quoting the agreement,a paper copy should of been mailed and I should of had ample time to read over whatever I was to agree to. I also provided copies of the invoice and receipt as well as customers information. That should be more than enough to release the funds. Please release the funds into my bank account.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and I was able to transfer the funds from my account to another recipient. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]                                                                        I have recieved my order that was supposedly shipped on 9/17/**. received on 10/28/** with a postmark of 10/24/**. Hmmm. Will never do business with anybody associated with square.

Square's decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Hello,
As stated in previous messages, Square needs written confirmation from the seller that the transaction is to be voided. Square does not have any more information to provide you at this time. Please reply directly to Customer Support with the necessary documentation attached to proceed.