Flick Enterprises Inc

Hello,
If you are refunding a specific payment that is being held in your Square balance, Square will look to your balance to cover the amount of the refund.If you are refunding a payment that has already been deposited, Square will debit the funds from your linked bank account in order to process...

this refund.As a reminder, there is no fee associated with issuing a refund, and your customer will be credited the full amount of the transaction.For more information on how refunds work with Square, please visit our Help Center.

Initial Business Response /* (1000, 5, 2015/11/03) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend...

the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am ok with what Square Inc. stated, but I would like to know when I will receive my funds. I do not want to do business with them any more. Thanks for your cooperation.
Best,
[redacted]
Final Business Response /* (4000, 9, 2015/11/19) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (2000, 11, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Square is unable to process refunds on behalf of merchants. If you have filed a dispute, Square will work directly with your bank once Square receives notification of the billing dispute. Security is Square’s priority. If you would like more information about the security of purchasing through Square please see Square’s privacy and security page.

Hello [redacted],Thanks for submitting information for review.Unfortunately, we weren’t able to fully verify your account with the information you initially provided, but we hope we can do so with this secondary request for information. We apologize for the inconvenience and we are trying to expedite...

this review, but we need your help in providing us with further clarification. We hope to make this process as easy as possible so you can get back to business.Please log in to your Square Dashboard and click the "Verification" button at the top of the home screen to complete this new form.If you do not wish to complete the form, you may consider issuing a refund to the cardholder and seeking an alternate method of payment. To refund a payment, please log in to your Square Dashboard from a computer.We will get in touch with you via email as soon as we have information regarding your account and pending deposits.Please let us know if you have any questions. Thank you again for your patience and cooperation.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/10/20) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Initial Business Response /* (1000, 5, 2015/08/10) */
Hello,
Upon further investigation, a member from Square's Compliance Team reached out to you on July 27, 2015. The message instructs you to visit your Square Dashboard to complete an account verification.
Once the form has been completed...

you will receive an email confirmation and should expect to hear back from Square within 1-2 business days.
For more information about this form and the verification process, please visit our Help Center: https://squareup.com/help/article/3961-frequently-asked-questions
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did visit the Square Dashboard and we did complete our account verification. On the dashboard, it shows the amount of money that they are still holding. We have asked Square to contact us directly via phone and they refuse to do so!
As to this date, August 12th, we STILL do not have our money and it has almost been a month now!
We will continue to tell everybody we know, NOT to use this company.
Final Business Response /* (4000, 9, 2015/08/24) */
Hello,
Upon further investigation, a member from Square's Compliance Team reached out to you on August 17, 2015 to inform you that "we have completed our review of your account and have removed the deferred payout status on your account. If your account has a pending deposit, your funds will be deposited within 1-2 business days".
Final Consumer Response /* (4200, 11, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept this resolution from Square. They did not however deposit our money into our bank account until August 18th!!!
Thank you Revdex.com!! I feel that we would never have received our money if it wasn't for you help in this matter. I am still reading numerous post on FB about Square holding other people's money...and I tell them to contact their Revdex.com.
Many thanks!
[redacted] and [redacted]

Complaint: [redacted]I am rejecting this response because:As previously stated. I was told by Square Cash I would be receiving a refund of $1,337.38. The information you are providing is not truthful. See attached e-mail I received from Square Cash in October.Sincerely,[redacted]

Please refer to the latest email correspondence sent by Square on [redacted]. Hello [redacted], Thanks for writing in. We understand that it can be frustrating to have your account deactivated. Unfortunately, due to security reasons and the obligations of our agreements with card networks and other...

financial institutions, we cannot reverse this decision and are unable to provide additional details. We apologize for any inconvenience this may cause, but our decision to deactivate your account is final.

Complaint: [redacted]I am rejecting this response because:   Squareup cut and pasted this  response and fails to address why they kept my money for so long also failing to address the issue of interest.   I want a responseSincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/28) */
Square responded to your email and the message states: "We're required, for regulatory purposes, to maintain certain information associated with payment card transactions. Rest assured, security is one of our biggest priorities at Square. All...

payment information submitted is encrypted and sent to our servers securely. We only use contact information for sending email receipts to you, rest assured we do not track or share this information. If you wish not to have emailed receipts, you can simply tap the "No Thanks" option for receipts.
Square meets Level 1 PCI Data Security Standards and you can find Square listed as a secure service provider http://www.visa.com/splisting/searchGrsp.do. You can read more about privacy and security at Square in the https://squareup.com/security.
Phone support is currently only available for active Square account users. Please refer to the latest email correspondence between you and Square with any additional questions.

Initial Business Response /* (1000, 5, 2015/10/13) */
Hello,
Upon further review, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your...

Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No. I do not accept the response as they owe my $6000 that was processed and refunded by the client to Chase who has documented that they have indeed charged the clients card for 6k. Square has decided to be negligent and not use their resources to recoup the monies and for all I know pocketed the money for themselves as they closed the account prior to resolving the issue with Chase. I will be seeking counsel to deal with my owed $6k as the client along with myself have provided documents from Chase and the bank of the cancelation of the chargeback request. I just want my money back and I will move on with my company and be successful without their services.
Final Consumer Response /* (3000, 13, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company is also mismanaged a credit that Chase Visa debited from a clients card to repay what was debited from our account for approx 6k back to Golf Quests. The case was opened and I had access to the chargeback team that was responsible for contacting Visa and credit. The client requested a refund for the incorrect amount via Chase Visa. The amount of 6k was debited from my account shortly after. I then contacted the client who realized that he made a mistake and submitted forms and requested to withdrawal the claim. He provided me with the documents and they were submitted to the Chargeback team at Square. The team claimed that they were having challenges with contacting Visa and that Visa wasn't answering them. I called Chase and they confirmed that the money was in fact debited from the clients account and that they were waiting on Square to contact them. I am still out of $6,000 and would like to see my money returned.
Can someone contact us so we can get this resolved?
**
Final Business Response /* (4000, 15, 2015/11/12) */
Square had escalated this dispute on 9/25/15. Please refer to the most recent communication with Square to request an update.

Initial Business Response /* (1000, 5, 2015/09/28) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My name is [redacted] and the business email address associated with my square account is [redacted]@gmail.com
Final Business Response /* (4000, 9, 2015/10/14) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 13, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have again, elected to refuse to provide a reason for cancellation of my account. Instead they provide a general statement saying they don't have to provide a statement.

Square will need a direct line to speak with the banker to get this resolved so feel free to respond with their name and their direct phone with extension at your branch so that Square can reach out and resolve this with them.

Hello [redacted],We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment Terms.We...

regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However if you would of put why you had to review my account and hold the money, I wish you would of explained why. Give a heads up to the next person, you never know if they are a single parent who needs the money right then. I am still canceling my business with you since it was so hard to get a hold of anyone. Which I never was able to find an I.D. Number to enter in. Sincerely, Brittany[redacted]

Hello,
 
Square is happy to report that after re-reviewing your Square account, Square has returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business days. Please note that you won’t have to go through this process after every transaction.

Initial Business Response /* (1000, 5, 2016/01/21) */
Square's Account Services team will reach out to via email for account status details. Security is Square's top priority. If you would like more information about the security of purchasing through Square please see our privacy and security page...

here: https://squareup.com/help/article/3796

Complaint: [redacted]I am rejecting this response because: in no instance was I at fault. If the email address I used had not been entered incorrectly by Square, Inc I wouldn't have been able to access the account that I wasn't "authorized" to use. Your policy is in acceptable. I did not commit any kind of fraud but you are treating me as though I have. You have stolen from me by refunding all my customers. If you could refund all of my customers you could have easily enough either recharge them through my square account or just transferred over the money. I can't believe that you are treating your customers this way. I'm a very small business I don't have money to just throw away. This hurt my bottom line and should be rectified. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have contacted my bank and filed a dispute months ago and neither you are my bank ate willing to assist me in geeting my money back that I was scammed out of. What is the next necessary step need to take? To resolve this on going issue between Square cash and my bank Navy Federal credit union.Sincerely,Niger [redacted]

Square wanted to let you know that Square has releasing held funds associated with your prior usage of Square. In order for Square to deposit these funds, you must have a valid bank account linked to your Square account. Here is further information on how to link a bank account. Once you have...

successfully linked a bank account to your Square account, Square will automatically initiate the process for depositing these funds. If you have already done so, please disregard this message.