Flick Enterprises Inc

Initial Business Response /* (1000, 5, 2016/01/21) */
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Initial Consumer Rebuttal /*...

(3000, 7, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]@outlook
[redacted]
Final Business Response /* (4000, 9, 2016/02/04) */
Please refer to the latest email correspondence between you and Square from 1/11/16 with any additional questions or concerns.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
hello yes I accept the outcome SQUARE DID MAKE IT RIGHT AND RELEASED THE HELD FUNDS WITH IN TWO FAYS OF FILING MY CONPLAINT.  Thanks

Complaint[redacted]I am rejecting this response because: this is the same generic response I’ve received with no resolution as to where the funds are. No one fully answers questions they don’t respond to emails. I would like someone from corporate to contact me. Sincerely,Tashika [redacted]

Initial Business Response /* (1000, 5, 2015/06/18) */
Hello [redacted],
Upon further investigation, I can see that you successfully refunded the $3,500 payment back to your customer's credit card on June 9th, 2015.
Per Square's email to you on June 9th, 2015, a member of Square's Account Services...

team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
As you have chosen to refund the payment rather than wait for the 90 day hold period to expire, no further funds are being held in your Square account. If you have further questions or concerns, they may be sent to Square directly in a reply to their last email to you on June 9th, 2015.

Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]  Square has no right to hold our money for 90 days you have the right to deactivate my account but not to hold our money for 90 days  I actually requested a refund And the money is not back yet  my clients are calling me every day driving me nuts that the money is not back yet and I still don't know what I did wrong and I requested a phone call not an email

Hello,
Looking at an email chain between you and one of Square's Support reps, it appears this issue has been cleared up and the money successfully transferred. Square apologizes for the inconvenience, and is happy to assist with any other issues you may be having.

Initial Business Response /* (1000, 6, 2015/11/03) */
Hello,
Upon further investigation, a member from Square's Compliance Team sent an email to you on October 27, 2015. The email states: "We're sorry to inform you that we are deactivating your account. We reviewed your account and found that...

your business is prohibited by Section 6 of the Square Seller Agreement, which means we cannot accept payments related to your business."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 13, 2015/11/24) */
I never heard back from them and am still not able to see the companies response and haven't heard anything since the 4th of November. Please let me know if they made a response and what it entailed. Thank you.
Final Business Response /* (4000, 15, 2015/12/08) */
Upon further investigation, a member from Square's Compliance Team sent an email to you on October 29, 2015. The email states: "Unfortunately, our decision to deactivate your account is final. Due to the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.
For further information about our policies, you can review the Square Seller Agreement on our website (https://squareup.com/legal/seller-agreement)."

Complaint:[redacted]I am rejecting this response because:
This is a scam on a huge scale. they are holding the funds for no good reason, every single transaction is of a customer which we can provide recorded calls, singed invoices and proof off goods used. 
this company is doing this on a large scale to thousands of people, just so they can enjoy a interest rate on the millions they are holding. 
 
I do  not accept the solution to call every customer ad ask for alternative payment, I do not have the manpower time or funds to to this, I also do not agree with your decision that we are running a high risk business we have many good reviews and are even marked with a "top rated local", this badge can be seen on our website "rocket-locksmith.com". you have marked us as high risk just because you want to hold on to our money and make interest on it. I demand that you release the funds, any charge-backs will be dealt with as required by law and your terms of service which were presented to us at the time of our registration. 
 
 
 
 
 
 
 
Sincerely,[redacted]

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Thanks for reaching out. So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once...

Square receives this information, Square will be able to investigate further.

Complaint: [redacted]I am rejecting this response because: We have used square at our other auctions and didn't have a problem.  This sale wasn't any different from the others except that our secretary forgot to give us the square and went out of town.  So in the beginning of the sale we called her and she plugged in the CC#.  Then after speaking with a square sales rep, he suggested that we could transfer our account to another phone and plug it in ourselves.  That's what we did and without notice, all the money that we took in that day is now being held.  We also were deactivated and are not able to contact anyone from the company, because you need a member code and ours has been stripped. The money that we charged is our clients money and not ours.  We have a fiduciary responsibility to get the client  his/her money within 14 business days after the sale.  We are now past that time and still have not heard how or when we are getting the money. Square repeatedly  sends us to their website to read about refunds.  That's not what we are interested in.  We need the funds from the sale.  We will not be satisfied until we speak with a Square rep and get answers to our questions.  We have sent this information to our attorney and are waiting for a response.  We see that this has happened with many of the square clients and they feel the same way we do. I would like to alert people to beware that this service is less than reputable and lacks customer service support as well as business morals!  We have switched to another service and are able to get in touch with them with just a phone call.  I can be reached at [redacted] if the folks at square should has the common courtesy to contact me.
[redacted]

Hi [redacted], Square Cash did not take funds from you. You voluntarily paid your friend, when her account was in good standing, and her payments were not able to reach you, or any other intended recipient, due to the current state of her Cash account. Square's Account Services team conducted a review...

of your account and determined it to be high-risk. Square exercised its right under the Square Cash Agreement and have elected to deactivate your account. To learn more about the Square Cash Agreement, please visit: squareup.com/legal/cash-ua

Hello [redacted],We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and apologize again for...

any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: [redacted]I am rejecting this response because: this is the same automated response I was given when I first started contacting the business regarding the refund. Their business is horrible and its at the point that I just gave up that I'll ever get my money back from their screwed up company.
Sincerely, 
[redacted]

Hello,
On March 27, Square sent you the following message regarding the status of your account;
"Hello Ioannis,
We're sorry to inform you that we are deactivating your account. We reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4...

of the General Terms, which means we cannot accept payments related to your business.
We regret that, starting today, you will no longer be able to process transactions using Square.
We appreciate your having chosen Square and apologize for any inconvenience this may cause.
Sincerely,Square Compliance Team"

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Square is sorry to inform you that Square has deactivated your account. Square reviewed your account and found that your business is prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business. Square regrets that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Your outstanding Square balance will be paid out per our normal payment schedule. Square appreciates your having chosen Square and apologize for any inconvenience this may cause. Unfortunately, we’re unable to process your returns because it’s been over 30 days since the date of purchase, which is outside of Square’s return window.

Complaint: [redacted]I am rejecting this response because: This is the same generic response that they keep sending, over, and over, and over.Sincerely,[redacted]

Please refer to the email correspondence sent by Square on 3/30/16. I can see that one of the payments was declined by Square because the billing ZIP code entered doesn't match what's on file with their card issuing bank.This means that your customer wasn't actually charged, but declined cards may...

result in pending charges on your customer's bank statement. This declined charge should disappear from your customer's statement within a few business days.Other payment processors may not need 100% accuracy, but Square requires all card information to be correct in order for a manually keyed in payment to be successful. This is a security measure to protect businesses as well as cardholders from potential fraudulent transactions.Please check that you're entering the correct card information by having your customer confirm the card's billing ZIP code with their card issuing bank.Please let me know if you have any other questions. I'm happy to help.

Please refer to the latest email correspondence sent by Square on 6/12/**. Hello [redacted]We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your...

account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services.

Complaint: [redacted]I am rejecting this response because:
were not even talking about this amount or client... That client received their money back and square took it out of my account and gave it to that customer.... We're talking about the $[redacted] charge that was made for a [redacted] for which square has yet to deposit the money in my account and now it's approaching 60 days.... I want my money otherwise I am contacting the state attorney general in California for their deceitful business practices.... Also why is this taking so long to get responses?... I am beyond frustrated and I'm sick of getting the run around with this whole debacle.... I want resolution and I want it immediately!!!!!!Sincerely,[redacted]