Flick Enterprises Inc

Initial Business Response /* (1000, 6, 2016/02/19) */
Square is currently reviewing your account. Please refer to the email correspondence sent by Square on 2/10/16 for additional questions.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
I have responded with what I feel is the necessary information Square requested including, reciepts, invoices, a description of my business, what items I sale and my website and proof of items sent to me by the distributor.
I have not heard why they cannot place my funds in my account. I would like to speak with someone from the company. I would like my funds placed into my account. I feel that they do not value my relationship with them and after my funds are received, our relationship might need to end.
I want a person to discuss this issue with me so we can get it straightened out. The website makes it look easy to start accepting funds but in truth, it worked well to accept the funds but not to have them entered into my account.
I am available after 4pm est. I request a call from a representative with power to help resolve my situation. This event has crippled my ability to purchase more product and is affecting my profitability.
Thanks so much.All my information is listed on all the emails.
Final Business Response /* (4000, 10, 2016/03/01) */
Please refer to the latest email from Square on 3/1/16 with any additional questions or concerns.
Final Consumer Response /* (2000, 12, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
pleased with overall outcome, money was placed in my account and apology email sent to me. Thanks Revdex.com for being there for small business.

Initial Business Response /* (1000, 5, 2015/11/03) */
Hello,
Upon further investigation, a member from Square's Support team has been in communication with you as well as the recipient regarding this matter. At this time, it appears that the matter has been resolved successfully. If you have any...

more questions please contact the recipient of the payment for more information or email Square's Support team with any other questions.

Complaint: [redacted]I am rejecting this response because:
 
This still isnt addresaing the fact that my account was de-activated after I cknplained about the customer service to a rep... And asked to speak to a supervisor. And they disabled my phone support before my accoint was closed. My issuse started on January 31, 2018. Today is February 13, 2018. Square still has my money and I have yet to receive an email or phone call from the company in reaponse to any of my emails. 
Sincerely,Willie [redacted]

Hello,
Thank you again for advising Square of this situation. Square has investigated the account using the information that you provided, and has taken the appropriate measures to prevent any abuse of Square’s services and to protect our customers, which may include the closure of any offending...

accounts.Additionally, on February 15 Square issued a refund/ credit to you for the amount of the transaction. This credit was automatically applied to the payment source.

This case is still unresolved. SQUARE UP allowed me to push a refund back to the customer, but now the customer is holding payment. They have become highly suspicious of me and SQUARE UP after I explained what was done to me. As far as I'm concerned, SQUARE UP is responsible for lost funds, interest, and the loss of this client. My potential earnings from this client will not be realized due to the ineptness, trickery, and racketeering of Square.

Complaint: [redacted]I am rejecting this response because:This is the same canned response sent the first time. Obviously they cannot take time to write true response. Revdex.com please move forward as appropriate
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/15) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Hello,
After reviewing the two accounts in question, Square found significant indications that these accounts are connected.  The documents you previously submitted in regards to this case did not sufficiently address these connections. If you would like Square to reopen this investigation, Square will need additional documentation relating to your business. The appropriate team will reach out to you by email to request the specific information needed.

I would like to check on the status of my complaint. I have sent multiple emails since [redacted]. 23rd to this company and no one is responding to me. I still have $300 "pending" and not yet deposited into my bank and am well beyond the 90-days of required wait time on my Squareup account. Thank you, [redacted] Upon Your Request

Please refer to the latest correspondence sent by Square on 5/9/**. Hello[redacted],We're sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our...

policies, you can review section 42 of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=89298f**abc43706f68dc311f64374f03b2752b...⇄ regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=0a9db1bbddfa0063a118c05a5e**274fbeb7b3e...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

After your first purchase at a Square seller, you’ll have the option to provide your email address or phone number if you would like to receive digital receipts. If you provide an email address, you’ll start receiving automatic receipts delivered by Square at that email address for all purchases you...

make from Square sellers using the same card. Any card with that card number, regardless of the name on the card, will receive automatic receipts for purchases made at Square merchants to the initial email provided. Square does not share your contact information with Square sellers. To unlink your email address, click the “Not your receipt?” link on the bottom of the receipt you received.

Hello,
Square is sorry to inform you that Square has deactivated your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. Square regrets that, starting from the date of your deactivation notice, you will no longer be...

able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder through your Square Dashboard.

Initial Business Response /* (1000, 5, 2015/07/21) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although the company has the right to terminate an account without notice to a customer (according to their Articles), how is it right that they in turn keep your funds for 90 DAYS! This is outrageous. What kind of customer service is this?? Furthermore, they take their time to refund funds to those who have made purchases and give the Square user (i.e. me) no specific time frame as to when this will be done. Refund the money or deposit into my account. It has already been 30 days since this has taken place. To wait another 90 would absolutely unreasonable.
Final Business Response /* (4000, 9, 2015/08/05) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Final Consumer Response /* (4200, 11, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still do not agree with their policies. You may, however, consider this matter closed as they have refunded the money to our clients. Thank you Revdex.com for your assistance.

Hi [redacted],Thanks for your interest in using Square.Our Support team is only able to provide phone support to merchants who've successfully created Square accounts. While I understand this can be frustrating, we do this to provide the best possible service to our active merchants.We recommend you have the person that used the app to contact Square

Initial Business Response /* (1000, 5, 2016/01/12) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or...

no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://[redacted]
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same generic response you have left everyone else you have scammed. There has been no resolution as I expected. This company is very fraudulent
Final Consumer Response /* (3000, 13, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not a resolution that they are offering. They continue to deny my claim.
Final Business Response /* (4000, 15, 2016/02/04) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."

Please refer to the following email sent on [redacted] 30:  Hello, Square is sorry to inform you that Square is deactivating your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and are unable to provide additional details.

Complaint: [redacted]I am rejecting this response because:  I'm sick and tired of getting nothing but these generic responses , you CAN issue a refund on the behalf of a fraudulent user on your platform and at the end of the day YOU are responsible for them , I have no way to contact this individual and they have vanished off the face of the earth , I couldn't even sue them or take legal action because you are protecting theyre information therefore I'm going to assume your either aware and ok with them scamming me or in some way apart of it even if that's just by not wanting to take ownership and responsibility of them defrauding someone while using your services and do the right thing by seeing that my funds are returned.  I'm not accepting anymore passing of the blame game , I just want my funds returned this has been nothing but a nightmare , you have no idea the hardship this has caused and my account is in negative standing because of this , why cant you people just do the right thing here , I highly doubt I'm the only individual this person has defrauded you should have vetted this individual before allowing them to process these kinds of funds on your system now I'm getting screwed over for doing nothing wrong.Sincerely,[redacted]

Please refer to the following email sent on October 24: Hello [redacted], We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our...

policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard. Use the date selector tool to locate the specific payment. Click the payment you'd like to refund, then click "Issue Refund". Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused.

Hello, We’re sorry to inform you that we deactivated your account. We reviewed your account and found that your business is prohibited by Section 6 of the Square Seller Agreement, which means we cannot process payments related to your business. We apologize for any...

inconvenience this may cause. Sincerely,TaylorSquare Compliance_squareup.com/help_ (https://squareup.com/help)

Hello [redacted],We’re happy to report that after reviewing your Square account, we’ve returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. We understand it can be a frustrating experience...

and apologize for any inconvenience it may have caused.Depending on your bank’s policies, you should see your remaining Square balance in your linked bank account in one to two business days. If you have any questions about Square’s deposit schedule, please read this Support Center article.We value the security of your Square account, and the verification process helps us keep your account safe. Please note that you won’t have to go through this process after every transaction.Sincerely,Square Account Services