Flick Enterprises Inc

Please refer to https://squareup.com/help/us/en/article/3896-link-and-edit-your-bank-accountFail...⇄ Bank Account VerificationIf your bank account verification failed, you’ll see an alert in your dashboard in the Bank Accounts section. There are a few scenari** that can cause your bank verification...

to fail:Non-transactional Bank AccountSquare doesn't support non-transactional bank accounts – they don't allow funds to be debited. Square must be able to credit and debit funds from your account, in the event of a chargeback or refund.Bank Account TypoTyp** in your routing or account number can cause bank verification to fail. Double check your account information and carefully re-enter it. You may need to contact your bank to confirm your routing and account numbers. Insufficient FundsTo verify your bank account, Square will dep**it and withdraw ¢.49 cents. Sometimes this dep**it and withdrawal may process simultaneously. You'll need at least $1.00 in your bank account before you begin the verification process. If your verification has failed due to insufficient funds, make sure you have at least $1.00 in your account and re-enter your account information.

Initial Business Response /* (1000, 5, 2015/08/01) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are requesting our funds immediately not in 90 days. We want nothing more to do with Square Inc! This has gone on long enough and now they took an additional $30 in fees for nothing from the funds that are current being held. We are not refunding our customer because we provided a service and got paid for it already. We are not going to make are customer jump thru hoops and we are not going to just take this laying down. We want our money and we are prepared to take this as far as necessary legally. In good faith we used their service and in good faith we want our funds deposited immediately. Thank you.
Final Business Response /* (4000, 9, 2015/08/18) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 11, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have received the same cookie cutter response. This is the final demand for our refund. Our funds have been sitting since July 7, 2015 and at that time, your organization stated that 90 days from that date a refund would be issued and now you have the audacity to issue a statement that 90 days from deactivation which has never happened is when we can expect our funds? This is deceptive and unacceptable. You can either issue or refund or we will see you in court. We will not see an arbitrator however seek other damages with a court. Your company can and will be held liable the same as any other company doing business in a fraudulent manner. We simply want our funds and the end of this business relationship.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
The right thing to do would have been to call me or the customer.  [redacted] was present at the time of the card was present, they were buying a van from my  company and [redacted] card was decline  at the time of the transaction,  we try it 3 time an amount of [redacted] and a amount of [redacted].. then amount on [redacted] through it was his card,  so then his wife tried her card in the amount of [redacted] and got an approve and her signature was on the key pad.... the only thing  square co  would have  had to do is call the card holder or chase to confirm the charge. but no one call me or [redacted].  i got an e-mail telling my account was cxl   bull grapp excuse, in the mean time you guys keep the money and know one could get in touch with the company at all, but you have the money WHAT KIND OF COMPANY TAKES PEOPLES MONEY  AND DO NOT HAVE A CUSTOMER SERVICES NUMBER TO CALL I THINK YOU ARE A FRAD COMPANY AND I WILL MAKE IT KNOW...as of to day no one has call me or my company I wll never do business with you again and trust me I wiill make it know you are not a legit company

Complaint:[redacted]I am rejecting this response because:
They state "Square's decision to deactivate your account is final. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details."
 
So they are unable to provide additional details? Why? Can I see a copy of Square's agreements with card networks and other financial institutions? Why not contact me directly unless they are hiding or holding something back? Is the Revdex.com actually going to do anything but act as a middle man? I will be (and about 160 others, so far) will be seeking the advise of an attorney. Please either the Revdex.com or square get straight with me and explain this mess. You have cost me much more than money and time. I work too hard to have a company play with my money and my clients.
I am tired of reading scripted messages. Either someone real needs to respond to me, or I proceed to litigation. Not answering a clients questions are not very business like and I (and others) will be looking into square much more closely.
Sincerely,William [redacted]

Initial Business Response /* (1000, 5, 2016/01/28) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud [redacted] to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final.

Complaint: [redacted]I am rejecting this response because:I understand the 90 day requirement but my point is the 90 days has already passed.  I do not care that the account is deactivated as I asked for that to happen.  The entire issue at hand is you stated 90 days and that time has passed yet you fail to give me my money.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Yes square has released my funds as they stated I do appreciate the fast release of funds.  thanks[redacted]

Thanks for writing in! I checked your account and all funds have been deposited. Deposits are generally initiated within 12 to 36 hours of the transaction––you'll automatically receive an email as soon as this happens. Keep in mind, however, that different banks move at different speeds. Some will...

show the deposit almost immediately while others take a bit longer. It's also important to note that most banks are closed during weekends and holidays. This often means there is little to no activity during that time period.In terms of specific timing, we automatically send your funds around 10 pm PST, every day, once they have been held for a minimum of 12 hours. Any transactions that have not yet been held for 12 hours will be sent the following day.Have a great day!

Initial Business Response /* (4000, 7, 2016/04/01) */
Please refer to the email correspondence between you and Square from 3/29/16. The message states: "Square Cash support currently communicates through email and the phone number you reached that was requesting a customer code is affiliated with a...

different Square product, Square Register.We definitely understand that waiting for funds is inconvenient and I can assure you that we're currently doing everything can to work through our customer's inquiries as quickly and efficiently as possible.."
Initial Consumer Rebuttal /* (4200, 9, 2016/04/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not pleased with the response. Nothing in the link to contact someone for live assistance indicated I was outside the realm of Square Cash's app. That is a problem. Surely I am not the only customer with the same complaint. When I searched online I found plenty of people with the same complaint.
I do, however, acknowledge that my money was resolved, which was the ultimate goal.
This complaint can be closed once Square has read my reply. No one from Square has even bothered to call me and I left my phone number several times. I am just very disappointed.
I thank you for this forum.

Square has noticed some transactions on your account that aren’t allowed by our Terms of Service. As a result, Square won’t be able to deposit funds for these payments into your account. Square apologizes for any inconvenience this may cause. Under the Square Terms of Service, you cannot process...

your own payment card using your Square account or use your account to transfer money. You must provide a legitimate good or service in exchange for every payment processed with Square. You can learn more about acceptable payments in Sections 3 and 22 of our Payment Terms. Please refund the payments in question. If you aren’t sure how to refund a payment, please visit our Support Center. It usually takes two to seven days for refunded payments to get credited back to the original payment card. We noticed some transactions on your account that aren’t allowed by our Terms of Service. As a result, we won’t be able to deposit funds for these payments into your account. If you want to use Square to send money to friends and family, Square encourages you to learn more about Square Cash, which is designed for non-business payment transactions. Signing up is easy, and you can start using the product right away.

To ensure that your payment dispute is considered for Chargeback Protection, the response to the initial request for supporting information must be within the required 7-day timeframe.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I cannot tell you how happy I am to have my $2,480 released back to me. If it were not for the Revdex.com this company would have kept my funds as they have the past two years. I appreciate your work immensely. You were able to contact the company that refused to speak directly to the customer. This could have been handled in 2016 if the company would have a policy of speaking to individuals. Regardless, your mediation was fantastic. Once the company was able to review my concerns, they responded. I hope Square will look into their customer service policy. I have so many colleagues who have the same concern. Sincerely, Christyjo [redacted]

Your customer filed a Chargeback and now has a period of up to 60 days from this date to re-dispute these decisions with their bank. If your customer does not re-open these cases, they will be officially closed on 6/13/**. Feel free to write back in at that time for confirmation.

Initial Business Response /* (1000, 5, 2015/06/16) */
Hello [redacted],
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.

Square has reviewed your response for the dispute.Next steps:Square will submit your response to your customer’s bank to challenge the dispute claimThe bank will review the response and will notify us of their official resolutionYou can track the status of your dispute on your Dashboard. Please note that it may take up to 90 days for your payment dispute to be resolved.

Initial Business Response /* (1000, 5, 2016/03/03) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds

Hello,Thanks for writing in. We understand that it can be frustrating to have your account deactivated.Unfortunately, due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide...

additional details. We apologize for any inconvenience this may cause, but our decision to deactivate your account is final.

Complaint: [redacted]I am rejecting this response because:We have already done this, the recipient sent you guys the last four digits of their card and we have not heard any response. They never received the money, so I would like the money given back to me. Sincerely,[redacted]

Hello [redacted],We're happy to report that after reviewing your responses, we've returned your account to active status and resumed regular deposits to your linked bank account. Thank you for your patience and cooperation throughout this process. We understand it can be a frustrating experience and...

apologize for any inconvenience it may have caused. Please note however, that you are always responsible for any disputes or fraudulent payments taken on your account.Depending on your bank's policies, you should see your remaining Square balance in your linked bank account in one to two business days.We value the security of your Square account, and the verification process helps us keep your account safe. Due to higher risks associated with these types of payments, we would like to give you some tips to help protect yourself and your business against fraud or disputes.Never wire or send money to a third party at your customer's request (including [redacted], bank transfer, etc.).Double check the billing zip code with the shipping zip code provided. Be cautious if they are not near each other or in different states.Never use a shipping company that you are unfamiliar with at your customer's request.Request a copy of the driver's license and card to verify that the name of your customer matches the name on the card.For more information on potential scams and how to protect yourself, please visit Merchant Protection.If you have any questions, or suspect you may have a suspicious buyer, please reply to this email.Sincerely,Square Account Services

(The consumer indicated he/she DID NOT accept the response from the business.)They are racketeering. There is an obvious pattern,proved by Similar complaints from other customers. They deactivate accounts, hold money for as long as possible, and force the small business owner to assume the burden of collections. Square should have a Revdex.com accredited Aging of F. They should also be demanded to cease and desist conducting business.