Flick Enterprises Inc

Thanks for writing in. For security purposes, Square will occasionally refund a Square Cash payment back to the original sender. Your funds will automatically be returned to your bank account within 1-5 business days but is controlled by your bank and not Square  Thank you for your...

understanding.

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So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once Square receives this...

information, Square will be able to investigate further.

If you’re unable to resolve the matter with the recipient, please contact your card-issuing bank for assistance with issuing a dispute for this payment. Once a dispute is initiated, Square will work with your bank directly to help bring this to a resolution.

Initial Business Response /* (1000, 5, 2016/01/05) */
Square credited the $413.31 back to your account on 12/28/15. Please reference your latest email correspondence between you and Square with any questions.

Complaint: [redacted]I am...

rejecting this response because: They are asking for more information.
 
Please forward them what their asking: [redacted]93
Ask them to turn back on the service as we are clueless as to why it was turned off and if we did anything wrong just
let us know and it will never be done again.
Thank you very very much.Sincerely,Gary [redacted]

If you haven’t already, go ahead and create a new account associated with your new phone number or email address. Once you’ve linked your debit card to that account, please reach out to Square directly at https://squareup.com/help/us/en to merge the accounts.

Complaint:[redacted]I am rejecting this response because:
There was only one day that I ever used Square's services. I own a photography company and I was at a church in [redacted] selling pictures.  I sold about 10 Portrait Packages in similar amounts. My company has been in business for 18 years and we have accepted almost $[redacted] in Credit Card charges.  If desired, I can supply the last several years statements from my previous merchant services to validate the authenticity of these charges.  Square advertises that they can accept charges of any size and quantity which enticed me to acquire Square's services.
Also, I have been performing a Portrait Fundraiser at this particular church for 7 years and can supply references to attest to this fact.  I do not understand why Square views these charges as possible fraudulent but I can provide whatever proof is necessary to validate these charges.  The Revdex.com did receive a complaint against my business almost 6 years ago and I worked with the Revdex.com to resolve that issue as well with no change from the original purchase.  Please reevaluate this complaint and request any information from me to resolve this as soon as possible. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/09) */
According to Square's Merchant User Agreement Article 28, "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a Reserve. We may debit the amount of any Chargeback and any associated Fees, fines, or...

penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with us. If you have pending Chargebacks, we may delay payouts from your Square Account. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."
Please respond to the latest email correspondence between you and Square from 12/3/15. The message states, "I have checked on the status of this case and can see that the dispute below was approved for further review by your customer's bank as of 11/19/15. Your customer now has a period of up to 60 days from this date to re-dispute this decision with their bank. If your customer does not re-open the case, it will be officially closed on 01/19/2016. Feel free to write back in at that time for confirmation."

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

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Hi, Thanks for reaching out. So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once...

Square receives this information, Square will be able to investigate further.

Complaint: [redacted]I am rejecting this response because:
 
they have already held held my money for more than 60 days before cancelling my account. I cannot give refunds for two reasons: 1.) it has been more than 60 days since payment was taken and 2.) services have already been rendered for payment. If I give a refund now, I am not guaranteed the client will pay again. 
It took several emails from me regarding when they would give me my deposits before they responded that they were closing my account. They have already held my money for more than 60 days. They should not be able to hold it for another 90 days.
Sincerely,[redacted]

Square was able to confirm these funds were directed to your linked debit card. If you can’t find them on your end, your bank can help us trace them. It looks like you have two separate Cash accounts, and each account is associated with a different phone number or email address. To view each account’s alias(es) and linked debit card, visit cash.me/login, and sign in with your phone or email address.  If your bank states the funds were rejected, Square will need them to provide you with written documentation confirming this, as there’s no indication of a rejection in Square's systems.

Square can confirm that these funds were successfully delivered to the recipient’s linked debit card on 12/18/17. If the recipient is having trouble tracing the funds, feel free to reach out to Square directly. https://squareup.com/help/us/en

Please reply to the latest email correspondence between you and Square for additional questions.

From: [redacted]] Sent: Tuesday, November 08, [redacted] 11:59 AM To: info <[email protected]> Subject: Complaint #[redacted] Hi, I settled the complaint with Square. Thank you so much for helping. I would like to close the complaint. They released the funds to...

my bank account. Thank You [redacted]

Complaint: [redacted]I am rejecting this response because: I have an active account. I have  filed a police report. I have filed a complaint with my bank. I am in the process of filing small claims. I have done everything that you recommend. And you still allow this person to create invoices and you collect money on his behalf. You are still allowing any criminal to use your product. Steal money from innocent people AND YOUR RESPONSE IS TAKE HIM TO SMALL CLAIMS COURT?! You have a serious loop hole and every thief will be signing up for a square account because you protect them from justice. Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because: I keep getting the same "copy and paste" response from Square regarding this complaint. I still have yet to receive a refund, and no ligitiment explanation. U.S. Records has been in business for 9+ years. We were convinced to switch from our current processing company to Square, with promises of lower fees and better customer service. Everything ran smoothly for three months, until I had to reach out to a customer service represintive. I was on hold the first time for 3 hours. I was inquiring why they had processed my payments from costumers yet failed to deposit funds into my bank account. I was advised I would have them deposited in 1-2 days and I had been waiting for over a week. I was told I needed to pay an extra percent to have the money deposited that day. The second time I called, hold time was only 2 hours, however I was a little more angry because I was tired of their lies by that point. I then received an email stating my 9 year business was considered "risky"?! What? I had not received a charge back and all my reviews from customers were A+. So what's the real reason? I don't know, they won't tell me.. I keep getting the same copy and paste response. But I assume it's because they want companies that do not need to utilize their Customer Service department, as they are obviously understaffed. I want all the money Square owes me and I should ask for the money that was unable to make for the few days it took to reopen the account with my old processing company. So, it reall should be $[redacted] instead of $[redacted]. This company is not reliable and they lie. I still want to know how they have an A+ rating with the Revdex.com with 4000 complaints (I'm sure that number is claiming) 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
Do you people know how to read? THAT IS UNACCEPTABLE! I don't care what your email said I am telling you right now that you are going to deposit the funds into my bank account. If your company does not do so you acknowledge that you are committing theft and I will move forward with liti**tion.Sincerely,[redacted]

Square is still holding my funds without reason. Because they have decided not to release my funds to me I will be pursuing legal action against SquareComplaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)They did not remove block off my account. They did not reach out to me . I had to return the tranracation and I'mStuck wth another. I'm having loses here and square should pay for my loses ecaur did their incompetence.