Flick Enterprises Inc

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} Hello, So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once Square receives this...

information, Square will be able to investigate further. If you have any further questions please reach out to Square directly. [redacted]

I only refunded my customer because you deactivated my account because you said I was "high risk".  There is absolutely no customer service with Square.  I was told for a week and a half that...

someone would contact me by email every single day that I called and no one contacted me.  The last couple times I called I was put on hold and then hung up and and then had my customer code deleted so I couldn't call again.  Horrible customer service.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],Thanks for writing in. I checked on your refund and can see that it completed processing on 7/27/[redacted]. Please let me know if you have any further questions.

It looks like the merchant has a temporary hold on one of the Virtual Card payment attempts which may be causing the double charge. As soon as the hold is released, the funds will automatically be credited back to your Cash app and it will show as only a single charge from your account.  It can take 7-10 business days for a merchant to release a temporary hold to our system. Please contact the merchant directly for more information on releasing this hold.

Please refer to the latest email correspondence sent by Square on 5/18/**.Hello [redacted],Thanks for writing in.Per our conversation, please provide the following information:1. A copy of your driver’s license (in lieu of a government-issued business document).2. An invoice or some other documentation...

reflecting the payments processed with Square.3. Your three most recent bank statements for the bank account linked to your Square account.Please respond directly to this email with the documentation attached in either PDF or JPEG format.Thank you for using Square.

Initial Business Response /* (1000, 8, 2016/02/05) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Initial Consumer Rebuttal /* (3000, 10, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem had change now
the customer had maliciously disputed the transactions saying that he do not know about the transactions, the customer had told me that he told square there are no problem between our transactions before he reported the transactions.
I already provided all the evidences proving that there are no problem about the transaction, and that the customer definitely is acknowledge about the transactions to Square
Square told me that they gave all the evidences I provided to customer's bank, and told me to wait for 60 days until the bank solve the case. If I lose the case then I can't have MY money.
But how do I know if Square really gave my evidence to the bank to solve. They can't just simply tell me that I lose the case and Square wouldn't give my money back after 60 days. Square now is telling me that they gave the case to the bank and they basically take no responsible right now. Square deducted my money back to my customer's bank already.
I need Square provide me the evidence showing that they actually gave my case to the bank, and I need the customer's bank contact me about the case, or I can contact the bank regarding this case, then please provide me the contact number of the bank. my phone number is XXXXXXXXXX
Final Business Response /* (4000, 12, 2016/02/19) */
Due to the rights and regulations assessed by the card issuing banks, cardholders can dispute any charge with their financial institution. Square builds a challenge response with the information you provided to the card issuing bank. The card issuing bank will make a decision based on evidence and if the claim was addressed. The dispute process can take up to 90 days to fully resolve. Due to privacy laws, Square cannot release contact information about your customer or their bank.

Hi [redacted]Will here from the Cash Team!I’m sorry to hear that you haven’t seen these funds yet!I’ve confirmed that your Cash payment attempt was successfully canceled, and your funds were automatically credited back to your bank account. Processing times vary based on your bank, but typically take...

2-3 business days.Your bank will need to help us trace this payment. Please provide the information listed below to a branch manager or banker at your local branch to trace your payment, and be sure to have them check with their debit card operations department. It’s important to explain that the funds will appear as an unlinked merchant credit/return. This isn’t a missing ACH/direct deposit.Date: [redacted] PDTAmount: [redacted]Your Reference ID[redacted]Sent to a card ending in: [redacted]If your bank states the funds were rejected, they’ll need to provide written documentation because there’s no indication of a rejection in our systems.I want to make sure these funds are returned to you, so please let me know if you have any additional questions.

Square is sorry to hear that the recipient hasn’t seen this money yet – once a payment is initiated and the money leaves your account, recipients can expect to see the deposit reflected on their card statement within 1-2 business days. Please ask the recipient to check their bank statement for a...

credit that includes your name, and may be labeled “SQC*.” If the recipient is still having trouble finding their money, feel free to reply to Square with their email address – and Square can reach out to them directly.

Please refer to the following email sent on [redacted] 28: Hello [redacted],Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional 60 days.Thank you for understanding.Sincerely,Square Account Services

Initial Business Response /* (1000, 5, 2015/09/22) */
Hello,
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.
Initial Consumer...

Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the name on the account is [redacted] and email is [redacted].com
Final Business Response /* (4000, 9, 2015/10/11) */
Hello,
Upon further investigation, a member from Square's Account Services team reached out to you through email requesting additional information about your account. The email was sent to you on September 9, 2015. The message states: "If you do not wish to submit the requested documents, please refund your payment and collect it by another means."
If you have additional questions please reply directly to the message that was sent to you by Square's Account Services team on September 9, 2015.
Final Consumer Response /* (2000, 11, 2015/10/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I went ahead and refunding my customer their money back using the square website, now I'm just waiting on square to refund the money back to my client debt card so I can collect it another way.

Initial Business Response /* (1000, 5, 2015/11/04) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the explanation as I did not violate any policies, I did not pose a risk for fraud, and I did not misrepresent myself. I was told to provide a copy of my license and proof of invoice. Not only did I immediately provide it, but it was shortly terminated thereafter. Feel free to close this ticket as Square is obviously denying the fact that they are wrong. I will definitely steer people away from using this service in the future. They are not ones to do business with.
Final Business Response /* (4000, 9, 2015/11/17) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Final Consumer Response /* (4200, 13, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no resolution stated. Just a copy and pasted response that is identical to the last one.

Hello [redacted], Please refer to the following email sent on [redacted] 12:Square is sorry to inform you that Square is deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Hello,
If you’d prefer to receive funds more quickly, you may consider refunding the payments back to the original cards and seeking alternate forms of payment.
Although your account is deactivated, you are still able to log in to your Square account to issue refunds and view your account history.You can process a refund directly from the Transactions page in your online account. To process a refund, log in to the Square Dashboard from a computer.1. Use the date selector tool to locate the specific payment.2. Click the payment you’d like to refund, then click “Issue Refund.”3. Select the reason you’re refunding the payment, and click “Issue Refund.”Refunds typically take 2 business days to process but can take up to 7 business days. The full purchase amount, including the fees, is always returned to the cardholder.

Initial Business Response /* (1000, 5, 2016/01/27) */
Square credited your account for the final deposit on 1/20/16. There are two outstanding disputes on your account in the amounts of $4975.61 and $5201.62. These were both initiated by your customer at their financial institution or credit card...

company. Square does not have the ability to initiate any dispute or chargeback. Square is currently awaiting your response to the Information Request Forms to challenge these disputes on your behalf.

Hello,Because you sent this person funds by initiating a new transaction, their bank does not consider this to be a refund of the transactions in question. Therefore, they were still able to dispute the transactions with their bank.Square challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favor. Because this resolution is final, Square no longer have rights within the credit card networks to continue challenging this payment dispute.Please note Square reserves the right to recover funds for disputed transactions. To learn more, please visit Square’s Cash Terms of Service and Payment Terms.

Complaint: [redacted]I am rejecting this response because: That information is not traceable by the banks per the branch managers. The banks also do not provide letter heads reporting such things. I've asked and begged three times and spoke to two different branch managers. I have filed a claim with my banks corporate office who will be asking for Square to prove where this money is. Customer service keeps saying the banks accepted it, but where's YOUR letter head to prove it was sent, and accepted etc. ? Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/15) */
Hello,
Upon further investigation, a member from Square's Support Team reached out to you on September 6, 2015 through email and stated: "Thanks for reaching out! This payment was successfully received by the recipient's bank. We have...

followed up directly with the recipient confirming this deposit."
If you have any additional questions please reply directly to the message that was sent to you on September 6, 2015.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

So that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square account. Once Square receives this information, Square will be able to investigate further. Or, you ca reach out to Square directly,...

with the email address associated with you Cash account.