Flight Club New York, LTD

Hello, According to our records, this customer received a pre-paid return label on May **, via emailOnce the package has returned we will be issuing a full refundThe return label has not been used and the item has not been returnedWe have already informed the customer that a 20% refund cannot be doneFlight Club is a consignment marketplace in which once an item sells the consignor gets paid for the merchandise we sold on their behalf.We apologize for any inconvenience

Hello, We apologize for the delay in the customer's shipmentAs per their request, we have refunded them shipping costs and shipped their purchase overnight as of January ***We truly regret any inconvenience this may have caused.Flight Club Team

Hello, We apologize for the unsatisfactory experience with Flight ClubUnfortunately, one of the items you ordered sold out before we got to fulfill your orderFlight Club also has physical stores in which has the same inventory that is posted on our websiteTherefore, something that is ordered online could also be sold in store at the sam exact timeThis is a rare occurrence and we apologize for any inconvenience this may have causedAs far as pricing of the sneakers, Flight Club is a consignment marketplace, meaning most sneakers in our inventory are independently ownedSome sellers choose to price competitively to sell quickly; others seek to maximize the return on their investment and price their sneakers toward the top of the marketThat is why the same sneakers in the same size may have different pricesWe also make the cheapest pair available on the website, so our customers are getting the best dealAs a result, since the pair you ordered sold out at that price, we issued you a refund for the missing itemWe understand your frustration and we hope this response clears up any concernsFlight Club Team

Hello, Unfortunately, as stated previously, we cannot honor this customer's claim because the shoes have been worn and the Flight Club hang tag is no longer attachedWe truly regret any inconvenience

Revdex.com:At this time, my complaint, ID [redacted] regarding Flight Club New York, LTD has been resolvedSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]i am not wasting any time mailing this backWe will accept a percent refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello, We apologize for the satisfactory experienceHowever, Flight Club is a consignment marketplace meaning we do not manufacture the productUpon ordering the item, the customer was made aware that the item is "collectable" and that they may wear it at their own riskThe sneakers were manufactured by Nike in 2004, over time the materials become weak and we cannot be held liable for any damageWe truly regret any inconvenience this may causeFlight Club New York

Hello,We apologize for the delay in processing the customer's returnAccording to our records, this matter has been resolved as of January ***We appreciate the customer's patience and understanding regarding this matter.Flight Club Customer Service

Hello, First and foremost, we would like to apologize to the customer for the delay in processing their orderOur records indicate that we have spoken to the customer and they decided to cancel their order on December **, The order has successfully been cancelled and the customer has been successfully refundedWe hope this clears up any concerns.Thank you.Flight Club LTD

Hello, We apologize to the customer about the delay in response and shipmentAs per their request, they were issued a full refund on January ***, We apologize for any inconvenience this may have caused.Flight Club Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Hello, We are attempting to issue the customer a refund for the returned itemHowever, we are unable to do to an open dispute in PaypalThe customer must close this dispute in order for us to issue a refundWe have communicated with the customer directly regarding this matter.Thank you

Revdex.com:At this time, I have not been contacted by Flight Club New York LTD regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As I said, I still have the shoes which are bought from FlightClub LAI took a picture before I removed the hangtagsIn the picture IMG_1936, the hangtags of FlightClub is obviously can be seen When you compare this picture with IMG_0879, it's easy to find out that they are identicalSeveral months ago, my friend showed the picture to one of the staffs in FlightClub L.AstoreHe immediately recognized the hangtag is theirsHowever, when I showed this picture to the [redacted] of FlightClub, who contact me recentlyHe said the hangtags is from NikeThis is really absurd because Nike never attach such hangtags like thatMoreover, they claimed that the shoes which in the previous pictures are not the same as the one in the IMG_ The dots pattern in the midsole of the shoes do not match the one which I providedNow, I took another picture (IMG_1936) of the shoes I got from FlightClubBy comparing the dots pattern, it's easy to recognize this pairs is the one I bought from FlightClubI can take more pictures if necessary, the shoes are still in my handsAnd I would like to send the shoes to Nike to do the authenticity test if needed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello, We apologize for the customer's unsatisfactory experienceWe only sell brand new, unworn sneakersHowever, we've advised the customer that we also have retail locations where customers are encouraged to try on the product due to our strict all sales are final policyAs an accommodation, we are allowing the customer to return at their own cost for a refund minus initial shipping costsOnce again, we truly regret any inconvenience

We canceled [redacted] 's web-order # [redacted] on May *, 2015, and a full refund was processed and issued back to his card on the same dayDepending on the policies of [redacted] 's card provider or financial institution, funds could take a few business days to reappear his account's available balanceWe sent [redacted] a screen shot copy of his refund receipt via email on May **, 2015, in case he failed to receive the initial copy we sent on May *** [redacted] [redacted] [redacted]

Hello, We understand the customer's frustrationHowever, Flight Club is a consignment marketplace in which the sneakers are brought to us for saleWe guarantee the customer is receiving 100% authentic and unworn productWe are not to be held liable regarding the quality of the product being that we do no manufacture itFollowing is a direct quote from our terms and conditions which must be agreed to before completing an online purchaseA screenshot will also be attached[redacted] We truly regret all inconveniences

Hello, We apologize for the customer's unsatisfactory experienceWe have refunded shipping costs to the customer as per their request, due to the delay in shipmentWe regret any inconvenience this may have caused

Hello,Flight Club is a consignment marketplace, meaning most sneakers in our inventory are independently ownedThe original owners set their prices by a variety of factors, including but not limited to market values, rarity, size availability, condition, and how quickly they wish to sellSome sellers choose to price competitively to sell quickly; others seek to maximize the return on their investment and price their sneakers toward the top of the marketWe work with our consignors to price items fairly within the going rates, and often refuse items priced too high above market value.As stated in our terms and conditions, we do our best to ensure that the product you're ordering is available at the time of purchase That said, in some instances product will become unavailable during the order process and won't be able to be filled We make no guarantees on the availability of product as represented on our websiteWe apologize for any inconvenience this may cause

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **