Flight Club New York, LTD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello, We apologize for the delay in the customer's shipment. As per their request, we have refunded them shipping costs and shipped their purchase overnight as of January [redacted]. We truly regret any inconvenience this may have caused.Flight Club Team

Hello, According to our records, this customer received a pre-paid return label on May **, 2017 via email. Once the package has returned we will be issuing a full refund. The return label has not been used and the item has not been returned. We have already informed the customer that a 20% refund cannot be done. Flight Club is a consignment marketplace in which once an item sells the consignor gets paid for the merchandise we sold on their behalf.We apologize for any inconvenience.

Hello, We apologize for this inconvenience. According to our records, this customer's order attempts were declined. Since we did not capture the funds, depending on the customer's financial institution they should drop/remove the temporary hold they placed on their account and their funds...

should be added back to their available balance in a few days. The customer must contact their financial institution for more details.Hope his helps!

Hello,We apologize for the delay in processing the customer's return. According to our records, this matter has been resolved as of January [redacted]. We appreciate the customer's patience and understanding regarding this matter.Flight Club Customer Service

Revdex.com:At this time, I have not been contacted by Flight Club New York LTD regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Hello, According to our records this complaint has been resolved as of January **, 2016. As per the customer's request, they were issued a full refund and a gift card as courtesy. We apologize for any inconvenience this may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]i am not wasting any time mailing this back. We will accept a 20 percent refund 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The reason there claim was denied was due to the fact they lied and told me they put in a claim with [redacted] and when I called I was informed by [redacted] there was never a claim filed by flight club so the customer service rep opened one and I called Flight club back and informed them about the claim and asked them why they lied and said they opened one & didn't! So their claim was probably denied due to the fact there was an open claim because I opened it! The claim I filed is still open because [redacted] is requesting a Shipper waiver form on Flight club's letter head which will result in Flight club releasing the claim to [redacted] so [redacted] in return will refund me the money with no involvement of Flight club but upon request of such documents Flight club will not give the shipper waiver form!   And in response to this accusation of a so called claim that was thoroughly investigated, When was this done and how come in the many phone calls after I finally got a hold of Flight club was this never brought up not to mention Why would [redacted] say no claim was ever filed on behalf of Flight club they have no reason to lie to me their contract is with Flight club not me???
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer has received part of his order because certain items have sold out. We have intentions of issuing a partial refund for the sold out items, but we have not been able to due to the fact...

that the customer has opened a claim in [redacted] requesting a full refund. We have contacted our [redacted] regarding this matter so we may resolve this complaint. We truly regret any inconvenience this has caused the customer.

Terrible! Non Existent customer service. They have no problem taking your money, but they don't ship your product. They don't respond to emails or answer their phone. They just ruined Christmas for my daughter!

Hello, Unfortunately, as stated previously, we cannot honor this customer's claim because the shoes have been worn and the Flight Club hang tag is no longer attached. We truly regret any inconvenience.

Awful. They don't answer their customer service line or respond to emails. Paid extra for faster delivery and didn't get items still after 5 days of the expected date and still no tracking.

Hello,
We apologize for the unsatisfactory experience with Flight Club. Unfortunately, one of the items you ordered sold out before we got to fulfill your order. Flight Club also has physical stores in which has the same inventory that is posted on our website. Therefore, something that is...

ordered online could also be sold in store at the sam exact time. This is a rare occurrence and we apologize for any inconvenience this may have caused. As far as pricing of the sneakers, Flight Club is a consignment marketplace, meaning most sneakers in our inventory are independently owned. Some sellers choose to price competitively to sell quickly; others seek to maximize the return on their investment and price their sneakers toward the top of the market. That is why the same sneakers in the same size may have different prices. We also make the cheapest pair available on the website, so our customers are getting the best deal. As a result, since the pair you ordered sold out at that price, we issued you a refund for the missing item. We understand your frustration and we hope this response clears up any concerns.
Flight Club Team

Revdex.com:At this time, my complaint, ID [redacted] regarding Flight Club New York, LTD has been resolved. Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Flight Club New York LTD regarding complaint ID [redacted].Sincerely,
[redacted]

Hello, According to our records, this customer has received a prepaid label as of May **, 2017. The [redacted] tracking number [redacted], which is associated with this return shows no movement as it has not been used. As of now, we are awaiting the delivery of the return to issue the...

customer a full refund. Hope this helps.

Hello [redacted],
 
First and foremost, I would like to express our deepest regret for your negative experience while shopping with Flight Club. I am reaching out to you to explain how Flight Club operates, and to extend a courtesy to you.  
 
To...

address your concern regarding Flight Club's authenticity, as stated on our website, everything is guaranteed authentic. We do not sell, accept, or otherwise deal with fakes, "grey market" items, or factory variants. All sneakers we accept for sale are carefully and thoroughly inspected for condition and authenticity.  
 
To address your cancellation request, Flight Club has policies set in place which are clearly stated on our website. Flight Club is a consignment marketplace and not obligated to issue refunds based on buyer's remorse. Because of our reputation for authentic merchandise, we do handle a high volume of orders, both online and between our two stores in New York and Los Angeles.  
Your order was processed immediately after we received your confirmed payment on February [redacted], 3:13pm EST. The Terms & Conditions on our site clearly states that all sales with us are final. As for our Delivery & Return Policy, it states that you are able to contact your local FedEx to schedule a delivery or arrange a pickup. The shoes were signed for by "[redacted].” Attached is the FedEx signature for your records.
 
Please be reminded that a courtesy was extended to you, despite our policy: once returned, we would issue a refund for the cost of the shoes. 
Hopefully, this information will inform you on the whereabouts of your package, delivered on Friday, February [redacted] at 6pm. We could not issue the refund for the following reasons:
1- We did not receive the returned merchandise
2- You contacted us in June to tell us you never received the shoes from your February order (this exceeded the time we would have been able to open a case with FedEx)
 
As a second and final courtesy, we can remove the shipping cost on your next order with Flight Club (should you decide to shop with us after being informed of consignment operations).  Not only will I remove the shipping cost for the next order, but I will establish myself as a direct contact for all your future orders with Flight Club.  If you would like to redeem this offer, you can call me at the number below.
 
Kind regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]