Flight Club New York, LTD

Hello, We apologize for the customer's unsatisfactory experienceAs per their request, they have been refunded for shipping costs and their order was shipped overnight as of December **, 2016. We apologize any and all inconveniences this may have caused.Flight Club Team

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Please see below for confirmation of refund receivedPlease close this case accordinglyThank
you
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Flight Club New York LTD has been resolved
Flight Club did send the missing piece to the shoes about weeks later. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The reason there claim was denied was due to the fact they lied and told me they put in a claim with *** and when I called I was informed by *** there was never a claim filed by flight club so the customer service rep opened one and I called Flight club back and informed them about the claim and asked them why they lied and said they opened one & didn't! So their claim was probably denied due to the fact there was an open claim because I opened it! The claim I filed is still open because *** is requesting a Shipper waiver form on Flight club's letter head which will result in Flight club releasing the claim to *** so *** in return will refund me the money with no involvement of Flight club but upon request of such documents Flight club will not give the shipper waiver form! And in response to this accusation of a so called claim that was thoroughly investigated, When was this done and how come in the many phone calls after I finally got a hold of Flight club was this never brought up not to mention Why would *** say no claim was ever filed on behalf of Flight club they have no reason to lie to me their contract is with Flight club not me???
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted
directly by Flight Club New York LTD regarding complaint ID ***, however my complaint has NOT been resolved because:
They said to send back the sneakers to them , I sent them back unopened in the original box they shipped to me on March *** They said they would review the sneakers and I still have no credit issued backThey said the refund would show up between 3-days and it has not*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This company offers free shipping for items ordered online. The catch, it never comes and they charge you for return shipping. For reference: ORDER **SSN**. I hope they will return my money. This feels like I got scammed.

Revdex.com:At this time, my complaint, ID [redacted] regarding Flight Club New York LTD has been resolved.
Flight Club did send the missing piece to the shoes about 3 weeks later. Sincerely,[redacted]...

Hello, As stated on our website, "All sales with Flight Club are final. Flight Club is a consignment marketplace, meaning all items we carry and offer on this site are provided by independent owners. Once an item sells, either online or in one of our stores, the owner receives payment...

for their merchandise. Because of this, we are unable to process returns or exchanges.". Being that the sneaker has been worn and our tag is no longer attached, we could not honor a return for this customer. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We canceled [redacted]'s web-order # [redacted] on May *, 2015, and a full refund was processed and issued back to his card on the same day. Depending on the policies of [redacted]'s card provider or financial institution, funds could take a few business days to reappear his account's available...

balance. We sent [redacted] a screen shot copy of his refund receipt via email on May **, 2015, in case he failed to receive the initial copy we sent on May [redacted].  
[redacted]
 [redacted]

All boxes are weighed by [redacted] after it is picked up from our facility. According to [redacted] and the tracking information, the package weighed 14 pounds. We filed a claim with [redacted] for missing...

items from package and we were approved. The complainant has been refunded in full as of August **, 2015

Revdex.com:At this time, my complaint, ID [redacted] regarding Flight Club New York, LTD has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Flight Club New York, LTD has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Hello [redacted],
 
On August [redacted], 2014, the following email was sent to you in regards to your complaint. I will kindly reiterate as all all proof was provided to both you and the Revdex.com for review:
 
1- You admit repeatedly that you "assumed" the order was canceled when we clearly communicated with you "Unfortunately, we are no longer able to cancel your order" and you were given the option to turn away the package in order to receive a refund (attachment below with response from Customer Service). 
2- We provided signed tracking information directly from FedEx (attachment below).
3- We would have opened a claim with Fedex, however, when you contacted us it surpassed the window (60 calendar days per FedEx policy) where we would have been able to do so. 
 
This is a credit card dispute charge that was settled by merchant services in our favor due to the information provided. Again, the time lapse from the delivery date of the package and your complaint is questionable. We can not honor your request to refund the cost of merchandise delivered and signed from your billing address.
 
With this being said, Revdex.com will be reviewing this response as well.
 
Again, complimentary shipping on your next order was extended. If you wish to redeem this offer, you may email me directly. I will be more than happy to be your direct contact for all of your orders as well.
 
Kind regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello, We apologize for the customer's unsatisfactory experience. We have refunded shipping costs to the customer as per their request, due to the delay in shipment. We regret any inconvenience this may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,   According to our records, this order was placed on December **, 2016 and shipped on December **, 2016. We have delivery confirmation as of December **, 2016. This complaint has been resolved.   We apologize for any inconvenience.  Flight Club New York

Revdex.com:At this time, I have not been contacted by Flight Club New York LTD regarding complaint ID [redacted].Sincerely,[redacted]