Flight Club New York, LTD

Hello *** ***,
Reviewing the correspondence between you and our customer service team, I can verify that we did not state that the unauthentic shoes were oursHowever, we provided you with the opportunity to send us proof in order to make arrangements for a return and
refund, if this were the caseWe pride ourselves on the thorough authentication of our merchandise as firmly stated on our websiteAttached, you can revisit the correspondence in which we openly welcomed the photos for your claimThe tag also states not to be removed until thorough inspection as claims will not be honored after removalYou sent pics of sneakers that did not have the Flight Club hangtags attachedThis will be reviewed by the Revdex.com

I placed an online order of yeezyboost size on 12/**, spent $ First, I waited days for them to ship the shoes, nothingSo contacted the customer service and only to find that they need to verify my account info by refund s amount back to my account and I should tell them the amountWhy didn't they contact me first and asked me for the info? Instead had me waitingAnd If I didn't contact, they would still waitAnd then after I provided the info they asked they promised to have my order shipped asapSo I patiently waited till after Christmas, still nothingSo I contacted them again, the customer service agent told he has informed the shipping Department to have my order shipped right awayGuess what, I first received an email from the same agent today saying there has been some issue with my order and they tried to call me but I missed their callWhat a lieMy phone was on the whole time and no body calledAnd then I got another email from another agent telling me they had to cancel my order because the seller decided to withdraw the shoes and guess what now they are charging bucks for the same size This is so ridiculous! It took them days to tell me my order has been cancelled? They should honor me the same price regardlessIts not my fault that the seller withdrew all of suddenThe price was when I placed my orderThis is the worse online shopping experience I have ever had

Hello,
As stated on our website, "All sales with Flight Club are final.
" background-">Flight Club is a consignment marketplace, meaning all items we carry and offer on this site are provided by independent ownersOnce an item sells, either online or in one of our stores, the owner receives payment for their merchandiseBecause of this, we are unable to process returns or exchanges."Being that the sneaker has been worn and our tag is no longer attached, we could not honor a return for this customerWe apologize for any inconvenience

Hello, According to our records, we have shipped the customer the itemDue to the delay in shipment we have also refunded the shipping costs back to the customer in their original form of payment. We apologize for any inconvenience this may have caused.Flight Club Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] How is sending my complaint to the supervisor I already spoke to going to help this situation? I heard what she had to say and it was less than satisfactory and not logical in any customer service senseThis company is a joke and I'm done with themI refuse to shop here in the future, will advise anyone asking about Flight Club to stay away, and will take any and every opportunity to warn others about their practices and extreme lack of customer service, especially on public platformsThey should really reconsider the way they run their business if they want to better itNot everyone can walk into their shops in NY or L.Ato secure a pair of sneakersIf they aren't going to run a fair game online, they shouldn't be selling them through their webpageGot the sneakers elsewhereNothing further.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:I have received the items today in the mailI accept this action, even though there was never any shipping email, tracking email, tracking numberThey are not running a business that is up to standard for their customersThey still have never sent a response email, nor have
they returned my many voice mails that I had left them over the last few weeksI am not sure how this business has not come under investigation, and if you do have other contacts for me to call, to pursue this action further, that would be greatly appreciated.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] How is sending my complaint to the supervisor I already spoke to going to help this situation? I heard what she had to say and it was less than satisfactory and not logical in any customer service senseThis company is a joke and I'm done with themI refuse to shop here in the future, will advise anyone asking about Flight Club to stay away, and will take any and every opportunity to warn others about their practices and extreme lack of customer service, especially on public platformsThey should really reconsider the way they run their business if they want to better itNot everyone can walk into their shops in NY or L.Ato secure a pair of sneakersIf they aren't going to run a fair game online, they shouldn't be selling them through their webpageGot the sneakers elsewhereNothing further.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, We apologize for the customers unsatisfactory experienceAccording to our records, we offered the customer a pre-paid return label to return the item back to us for the full refundThe customer then responded stating they would prefer a partial refundIn return, we offered 10% refund
off the cost of the shoe which totaled to $USD and the customer agreedUnfortunately, we are unable to offer more than that being that Flight Club is a consignment market place and we only received a small percentage from each sale. Once again, we truly regret any inconvenience this may have caused

The complainant placed an order on the Flight Club website on 3/**/*** *** did not contact us until 7/*/to advise us that she had never received the packageWe then filed a lost
package claim with ***; *** Case ID: ***After their thorough investigation, *** denied our claimThey concluded that the package was delivered to the correct address and that the signature provided matched their records for previous deliveries to this address

In response to the complaint, we do apologize for any inconvenience and delayed responseThe inquiries were sent during the busiest time of the year all while the company was transitioning into a new operating system and training a new employee in this positionIn turn it delayed us in locating
the product in which the client wanted backThe communication could have been better but ultimately, the item was located and mailed back to the owner/consignorAgain we apologize for the inconvenience and hope your next experience will be a better one

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
It shouldn't matter if the shoes were wornThey guarantee satisfaction and a product I can wearThe bottom is falling off so how can I be satisfied and wear the item I paid over the retail rate forIt is fair that I cannot enjoy a product because of a company that is in willing to make the customer happyThe shoes are faulty and it's flight clubs faultI don't want my money back I just want a new shoe
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer, *** ***, placed her order with us on Dec**, for a pair of Adidas nmd rsize Her order was processed and shipped on Dec***, via *** with a tracking number: ***The customer contacted our company on Jan**, regarding the condition of the
sneaker after her son worn the productWe advised the customer of our policy and what Flight Club is, a consignment store and hence we do not provide warranties of any kind since we are not affiliated with the manufacturerThe matter *** *** is complaining is the quality of the product after the item was worn several timesUnfortunately, since we are only a reseller, which is noted in our website, we are unable to offer a replacement or refund for a damaged product that have occurred after the item was used/worm by the buyerWe advise the customer to contact the manufacturer directly, since they made the product and hopefully they are able to provide *** *** a replacementWe have a copy of our terms and condition, which the customer had to agreed on before placing their order with usWe also include a screenshot of our FAQ stating that all products that Flight Club sells are new and authenticThe third screenshot was the email from the customer as well as our response to her

The customer contacted us on March *** regarding a duplicate order that was placedOn March ***, we received the returned merchandise from the customerOn March ***, her refund of $was processed; which is the cost of the sneakers plus taxAttached you will find proof of the refund that was done on March *** back to her visa ending in ***We apologize for any inconvenience

I placed an order on line with Flight Club on December *, I received confirmation back from Flight Club that they received my order and the order was being processed It is noted on the customer policy to allow 1-weeks delivery time for domestic delivery arrivals After days, I tried to track my package from their website The order showed it was still being processed I had placed several calls and emails with no answer On Friday, 12.**.16, I was able to speak to a customer service representative She explained to me that with the high volume they were experiencing, they were behind with orders My order was ready, but had not been picked up by *** She let me know that orders placed by December **, would be guaranteed for Christmas delivery and they would be expediting my shipment She told me to keep checking back in on the website for my tracking info I received my *** tracking info from Flight Club via email on Tuesday, 12.** The Fedex order was not expedited and would not be delivered until after Christmas The date I could expect my package would be December **, Since Tuesday, I have received many ads from their website guaranteeing all orders placed by December *** would be guaranteed by Christmas I called and spoke to *** this morning They said my package had not been expedited and it would not arrive until next week I called again today to speak to a customer service rep There is still no answer and will not allow me to leave a message I hope that the FDA and the Revdex.com will launch an investigation into this company They are unethical and make advertising claims

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not been refunded for an order that I never received Also, please note again that I was directed by my bank to file a complaint with the Revdex.com because during the time I filed my dispute there were USPS delivery issues to the property where I rent from This information was given to ***, a Flight Club rep, when myself and a rep from my home branch bank contacted her via telephone As proved to my merchant services all mail for the property at: ** *** ** *** *** ** *** had to be picked up directly from the post office until the property management installed the proper mailboxes for the units in the building THE MERCHANT JUDGEMENT WAS IN NO WAY GIVEN BECAUSE OF THE INFORMATION FLIGHT CLUB PROVIDED IT WAS GIVEN BECAUSE I WAS NOT AWARE OF THE MATERIAL MERCHANT SERVICES SENT METHE JUDGEMENT WAS MADE FOR THE SAME REASONS NOT FOR ANY OTHER REASON OR MATERIALS PROVIDED, OR LAPSE OF TIME FLIGHT CLUB HAS TO FILE DISPUTES OR WHATEVER WITH THE COURIER SERVICE THEY DO BUSINESS WITH
I am only redundant in mentioning "cancellation" of the order because Flight Club keeps mentioning it The real issue is far beyond "cancellation", it is the $charge for an order that I never received and again, I filed this complaint as directed by my bank due to the delayed USPS delivery of mail to the property I rent from I have furthermore filed a complaint with the FCC for the $charge for an order that I did not receive I am a single parent, whom solely provides financially for my children and I am in no position to take a monetary loss of any kind for an order that I never received Heaven knows I surely cannot afford to take a $loss of funds either hence I am honestly sincere about complaining to every agency I can until someone stops responding to me with templates denying my $refunad and treating me like it is all my fault as well
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, According to our records, this matter has been resolved. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved I do not accept that answer because the shoes is not authentic.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
My complaint ID *** with Flight Club has been resolved Thank you for the assistance
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not want to waste any more time on this matterWe asked for a refund of percent and that is what I will acceptYour company has sat on this matter for far too long nowMajority of your reviews on line are negitive and I wish I would of read these sooner.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, We apologize for any inconvenienceThis customer's order is from February *, The customer contacted us yesterday regarding this matter and we have responded stating, since the sneakers are worn there is nothing we can to do accommodate his requestFlight Club only sells 100%
authentic productAs stated in our terms and conditions, "...all items sold or purchased or information provided on this website are sold or purchased or provided "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purposethe entire risk as to the quality and performance of items sold or purchased or information provided on this website is with youshould items sold or purchased prove defective, you assume the cost of all necessary servicing, repair, or correction." We truly regret any inconvenience this may cause