Flight Club New York, LTD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The company does not stand by their products.  I do not believe these are authentic adidas shoes and rather a knock off so the website is a misrepresentation of their products.  I will contact paypal to get my money back. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, We apologize for the satisfactory experience. However, Flight Club is a consignment marketplace meaning we do not manufacture the product. Upon ordering the item, the customer was made aware that the item is "collectable" and that they may wear it at their own risk. The sneakers were...

manufactured by Nike in 2004, over time the materials become weak and we cannot be held liable for any damage. We truly regret any inconvenience this may cause. Flight Club New York

Hello, We apologize for the customers unsatisfactory experience. Unfortunately, being that the item has been worn and the Flight Club hang tag is no longer attached we cannot accommodate this customer's complaint.  We truly regret any inconvenience this may have caused.

Hello, We apologize for the customer's unsatisfactory experience. Flight Club is a consignment marketplace, meaning all items we carry and offer on the site are provided by independent owners at different prices. As stated in our terms and conditions, which a customer must agree to before...

placing and order,  "we do our best to ensure that the product you're ordering is available at the time of purchase.  That said, in some instances product will become unavailable during the order process and won't be able to be filled.  We make no guarantees on the availability of product as represented on our website." We truly regret any confusion or inconvenience our policy may have caused for the customer.Flight Club Team

Hello, First and foremost, we would like to apologize to the customer for the delay in processing their order. Our records indicate that we have spoken to the customer and they decided to cancel their order on December **, 2016. The order has successfully been cancelled and the customer has...

been successfully refunded. We hope this clears up any concerns.Thank you.Flight Club LTD

Hello,Flight Club is a consignment marketplace, meaning most sneakers in our inventory are independently owned. The original owners set their prices by a variety of factors, including but not limited to market values, rarity, size availability, condition, and how quickly they wish to sell. Some...

sellers choose to price competitively to sell quickly; others seek to maximize the return on their investment and price their sneakers toward the top of the market. We work with our consignors to price items fairly within the going rates, and often refuse items priced too high above market value.As stated in our terms and conditions, we do our best to ensure that the product you're ordering is available at the time of purchase.  That said, in some instances product will become unavailable during the order process and won't be able to be filled.  We make no guarantees on the availability of product as represented on our website. We apologize for any inconvenience this may cause.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,We apologize for the unsatisfactory experience with Flight Club. Unfortunately, one of the items you ordered sold out before we got to fulfill your order. Flight Club also has physical stores in which has the same inventory that is posted on our website. Therefore, something that is ordered...

online could also be sold in store at the sam exact time. This is a rare occurrence and we apologize for any inconvenience this may have caused. As far as pricing of the sneakers, Flight Club is a consignment marketplace, meaning most sneakers in our inventory are independently owned. Some sellers choose to price competitively to sell quickly; others seek to maximize the return on their investment and price their sneakers toward the top of the market. That is why the same sneakers in the same size may have different prices. We also make the cheapest pair available on the website, so our customers are getting the best deal. As a result, since the pair you ordered sold out at that price, we issued you a refund for the missing item. We understand your frustration and we hope this response clears up any concerns.Flight Club Team

Revdex.com:
At this time, I have not been contacted by Flight Club New York LTD regarding complaint ID [redacted].
Sincerely,
[redacted]

Hello, We are attempting to issue the customer a refund for the returned item. However, we are unable to do to an open dispute in Paypal. The customer must close this dispute in order for us to issue a refund. We have communicated with the customer directly regarding this matter.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello, We apologize for this inconvenience. As stated in our terms and conditions, all sales with Flight Club are final. Flight Club is a consignment marketplace in which each sneaker is individually owned. Once a pair is bought in store or online the seller is paid out. Our terms and...

conditions must be agreed to before completing a purchase.Unfortunately, we are unable to accept a return or exchange.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Hello, According to our records, this order has been shipped. Due to the delay in shipment, we will issue the customer a refund in shipping costs. We apologize for the delay and any inconvenience this has caused.Flight Club Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
    As I said, I still have the shoes which are bought from FlightClub LA. I took a picture before I removed the hangtags. In the picture IMG_1936, the hangtags of FlightClub is obviously can be seen . When you compare this picture with IMG_0879, it's easy to find out that they are identical. Several months ago, my friend showed the picture to one of the staffs in FlightClub L.A. store. He immediately recognized the hangtag is theirs. However, when I showed this picture to the [redacted] of FlightClub, who contact me recently. He said the hangtags is from Nike. This is really absurd because Nike never attach such hangtags like that. Moreover, they claimed that the shoes which in the previous pictures are not the same as the one in the IMG_1936.  The dots pattern in the midsole of the shoes do not match the one which I provided. Now, I took another picture (IMG_1936) of the shoes I got from FlightClub. By comparing the dots pattern, it's easy to recognize this pairs is the one I bought from FlightClub. I can take more pictures if necessary, the shoes are still in my hands. And I would like to send the shoes to Nike to do the authenticity test if needed.
  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

We regret that [redacted] had an unsatisfactory experience shopping with us. However, this matter was completely out of our hands. Unfortunately, the item she purchased sold out for the price of $325 before we got to process her order. We attempted to then fulfill her order by contacting the other...

sellers and asking them to price drop to no avail. Since we were unable to process her order we went ahead and issued her a full refund for her order. We apologized several times to [redacted] and tried to explain to her that we are a consignment shop and the items we sell do not belong directly to us and that Flight Club only received 20% of each sale. Unfortunately, we cannot accommodate [redacted]'s request. At the moment, we do not have any Air Jordan 4 Retro OG "white cement 2016 release" size 10 for the price that she paid. However, our inventory is constantly updated and there is a possibility that in the future we may receive pairs for $325 or possibly even less. Once again, we sincerely apologize for any inconvenience this may have caused.

Hello, We apologize to the customer about the delay in response and shipment. As per their request, they were issued a full refund on January [redacted], 2017. We apologize for any inconvenience this may have caused.Flight Club Team

Hello, We apologize for the customer unsatisfactory experience. Unfortunately, we were unable to grant the customer a return or a credit being that the customer has worn the shoes. We do not allow returns for items after they have been used. Flight Club is a consignment marketplace. We only...

accept and sell sneakers in brand new and unworn condition on consignment. We truly regret any inconvenience our policy may cause.Flight Club Team

The complainant placed an order on the Flight Club website on 3/**/2015. [redacted] did not contact us until 7/*/2015 to advise us that she had never received the package. We then filed a lost package claim with [redacted] Case ID: [redacted]. After their thorough investigation, [redacted] denied our...

claim. They concluded that the package was delivered to the correct address and that the signature provided matched their records for previous deliveries to this address.

Hello, We apologize for the customer's unsatisfactory experience. We only sell brand new, unworn sneakers. However, we've advised the customer that we also have retail locations where customers are encouraged to try on the product due to our strict all sales are final policy. As an...

accommodation, we are allowing the customer to return at their own cost for a refund minus initial shipping costs. Once again, we truly regret any inconvenience.