Flight Club New York, LTD

The complainant placed an order on the Flight Club website on [redacted] did not contact us until 7/*/to advise us that she had never received the packageWe then filed a lost package claim with ***; [redacted] Case ID: [redacted] After their thorough investigation, [redacted] denied our claimThey concluded that the package was delivered to the correct address and that the signature provided matched their records for previous deliveries to this address

Terrible! Non Existent customer serviceThey have no problem taking your money, but they don't ship your productThey don't respond to emails or answer their phoneThey just ruined Christmas for my daughter!

The customer has received part of his order because certain items have sold outWe have intentions of issuing a partial refund for the sold out items, but we have not been able to due to the fact that the customer has opened a claim in [redacted] requesting a full refundWe have contacted our [redacted] regarding this matter so we may resolve this complaintWe truly regret any inconvenience this has caused the customer

Revdex.com: At this time, I have not been contacted by Flight Club New York LTD regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Flight Club New York, LTD has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Hello, We apologize for this inconvenienceAs stated in our terms and conditions, all sales with Flight Club are finalFlight Club is a consignment marketplace in which each sneaker is individually ownedOnce a pair is bought in store or online the seller is paid outOur terms and conditions must be agreed to before completing a purchase.Unfortunately, we are unable to accept a return or exchange

Hello [redacted] ***, First and foremost, I would like to express our deepest regret for your negative experience while shopping with Flight ClubI am reaching out to you to explain how Flight Club operates, and to extend a courtesy to you To address your concern regarding Flight Club's authenticity, as stated on our website, everything is guaranteed authenticWe do not sell, accept, or otherwise deal with fakes, "grey market" items, or factory variantsAll sneakers we accept for sale are carefully and thoroughly inspected for condition and authenticity To address your cancellation request, Flight Club has policies set in place which are clearly stated on our websiteFlight Club is a consignment marketplace and not obligated to issue refunds based on buyer's remorseBecause of our reputation for authentic merchandise, we do handle a high volume of orders, both online and between our two stores in New York and Los Angeles Your order was processed immediately after we received your confirmed payment on February ***, 3:13pm ESTThe Terms & Conditions on our site clearly states that all sales with us are finalAs for our Delivery & Return Policy, it states that you are able to contact your local FedEx to schedule a delivery or arrange a pickupThe shoes were signed for by " [redacted] .” Attached is the FedEx signature for your records Please be reminded that a courtesy was extended to you, despite our policy: once returned, we would issue a refund for the cost of the shoes Hopefully, this information will inform you on the whereabouts of your package, delivered on Friday, February [redacted] at 6pmWe could not issue the refund for the following reasons: 1- We did not receive the returned merchandise 2- You contacted us in June to tell us you never received the shoes from your February order (this exceeded the time we would have been able to open a case with FedEx) As a second and final courtesy, we can remove the shipping cost on your next order with Flight Club (should you decide to shop with us after being informed of consignment operations) Not only will I remove the shipping cost for the next order, but I will establish myself as a direct contact for all your future orders with Flight Club If you would like to redeem this offer, you can call me at the number below Kind regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The reason there claim was denied was due to the fact they lied and told me they put in a claim with [redacted] and when I called I was informed by [redacted] there was never a claim filed by flight club so the customer service rep opened one and I called Flight club back and informed them about the claim and asked them why they lied and said they opened one & didn't! So their claim was probably denied due to the fact there was an open claim because I opened it! The claim I filed is still open because [redacted] is requesting a Shipper waiver form on Flight club's letter head which will result in Flight club releasing the claim to [redacted] so [redacted] in return will refund me the money with no involvement of Flight club but upon request of such documents Flight club will not give the shipper waiver form! And in response to this accusation of a so called claim that was thoroughly investigated, When was this done and how come in the many phone calls after I finally got a hold of Flight club was this never brought up not to mention Why would [redacted] say no claim was ever filed on behalf of Flight club they have no reason to lie to me their contract is with Flight club not me??? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not accept Flight Club's replythe issue is the authenticity of the sneakerThe Sneaker is a fake and you clearly see in there response the they check and double check to make sure they deliver a true, real and authentic productThe Flight also responded to me and suggested that I add NIKE since NIKE is the manufacturer of the BLUE MIRROR NIKE FOAMPOSITE I would like to add NIKE as wellI paid for the sneakerI wan the sneaker or recovery of my plus additional for my inconvenience I have added the response from Flight Club as well How can I add NIKE to this complaint? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, According to our records this complaint has been resolved as of January **, As per the customer's request, they were issued a full refund and a gift card as courtesyWe apologize for any inconvenience this may have caused

Hello,We apologize for the unsatisfactory experience with Flight ClubUnfortunately, one of the items you ordered sold out before we got to fulfill your orderFlight Club also has physical stores in which has the same inventory that is posted on our websiteTherefore, something that is ordered online could also be sold in store at the sam exact timeThis is a rare occurrence and we apologize for any inconvenience this may have causedAs far as pricing of the sneakers, Flight Club is a consignment marketplace, meaning most sneakers in our inventory are independently ownedSome sellers choose to price competitively to sell quickly; others seek to maximize the return on their investment and price their sneakers toward the top of the marketThat is why the same sneakers in the same size may have different pricesWe also make the cheapest pair available on the website, so our customers are getting the best dealAs a result, since the pair you ordered sold out at that price, we issued you a refund for the missing itemWe understand your frustration and we hope this response clears up any concerns.Flight Club Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
FLIGHT CLUB CLEARLY DOES NOT UNDERSTAND THE ISSUE NOT ONLY DID I REQUEST TO CANCEL AN ORDER LESS THAN HOURS AFTER THE ORDER WAS PLACED, I NEVER RECEIVED NOR SIGNED FOR A DELIVERY OF THE ORDER FURTHERMORE, AS I STATED TO ***, A FLIGHT CLUB REP, BACK IN JUNE WHEN WE (MYSELF & MY BANK REP WHO HAS BEEN ASSISTING ME SINCE THE INITIAL CANCELLATION REQUEST, ETC IN FEBRUARY IS MY WITNESS), I CANNOT BE HELD RESPONSIBLE FOR REPORTING THAT I DID NOT RECEIVE OR SIGN FOR THE DELIVERY IF I *NEVER* HEARD BACK FROM FLIGH CLUBI ASSUMED MY CANCELLATION REQUEST WAS HONORED THEREFORE, THERE HAS BEEN NO "COURTESY" EXTENDED TO ME BECAUSE I DO NOT RECEIVE OR SIGN FOR A PRODUCT TO RETURNI NEED MY $REFUNDED FOR THIS SAME REASON(S).
I HOPE THAT FLIGHT CLUB UNDERSTANDS THAT TERMS & CONDITIONS ARE NEGATED REGARDING THE FACT THAT I ASSUMED MY CANCELLATION REQUEST WAS HONORED BECAUSE IT WAS SENT TO THEM LESS THAN HOURS AFTER THE ORDER WAS PLACED IN FEBRUARYI DID NOT RECEIVE ANY COMMUNICATION FROM FLIGHT CLUB DESPITE THE ATTACHED EMAIL KEEP IN MIND THAT I DID EVERYTHING ON MY PART, INCLUDING CONTACTING MY BANK TO ASSIST BECAUSE I COULD NOT REACH FLIGHT CLUB ON THE # AND DID NOT GET ANY EMAIL REPLY FROM THEM THAT BEING SAID, IF I HAD GOTTEN AN EMAIL THAT THE ORDER SHIPPED OR WOULD BE SHIPPED THEN I PROMISE YOU I WOULD HAVE CONTACTED FLIGHT CLUB IMMEDIATELY TO LET THEM KNOW THAT THE COURIER DID NOT DELIVER AN ORDER TO MY ADDRESS & THEY COULD HAVE HANDLED THE MATTER IN WHATEVER TIME THEY NEEDED TO DO SO WITH THE COURIER BECAUSE I AM THE ONLY ADULT IN MY HOUSEHOLD THERE ARE TWO SMALL MINORS IN MY HOUSE AND DURING FEBRUARY THEY WERE BOTH IN SCHOOL BUT AGAIN, THAT IS NOT MY ISSUE AS A CONSUMER CLEARLY I DID NOT SIGN FOR THE DELIVERY AS PROVED BY THE ATTACHED DOCUMENT PROVIDED BY FLIGHT CLUB HOW/WHY THE BALL WAS DROPPED FROM THE TIME THE ORDER WAS PLACED TO DELIVERY IS NOT MY FAULT AS A CONSUMER.
IN CLOSING, I HATE TO BE REDUNDANT BUT I NEVER RECEIVED THE ORDER NOR DID I SIGN FOR THE ORDERI HAVE STATED THIS TOO MANY TIMES BOTH ON THE TELEPHONE WITH ***, A FLIGHT CLUB REP AND MY BANK REP I HAVE ALSO STATED THIS IN MY INITIAL COMPLAINT I NEED MY $REFUNDED TO ME AND THAT IS THE ONLY WAY THIS ISSUE WILL EVER BE RESOLVED I CANNOT RETURN A PRODUCT I NEVER RECEIVED NOR SIGNED FOR AND AS I STATED TO *** AND IN WRITING; I DID NOT CONTACT FOR RESOLUTION BEFORE JUNE BECAUSE AS FAR AS I WAS CONCERNED THE FLIGHT CLUB ORDER WAS CANCELLED PER MY REQUESTAGAIN, STILL NOT MY FAULT THAT THE BALL WAS DROPPED FROM THE TIME THE ORDER WAS PLACED TO THE DELIVERY THAT I DID NOT RECEIVE OR SIGN FOR
I NEED MY $REFUNDED IMMEDIATELY IF FLIGHT CLUB STILL DOES NOT UNDERSTAND THE REASON(S) AS TO HOW/WHY THIS ORDER WAS MISHANDLED FROM THE INCEPTION OF THE ORDER THEN FLIGHT CLUB HAS TO TAKE RESPONSIBILITY WITH THE COURIER OR INSURANCE AS A COMPANY BECAUSE AS A CONSUMER I AM NOT AT FAULT FOR THE MESS REGARDING THIS MATTER
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, my complaint, ID ***regarding Flight Club New York LTD has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
***

Hello, We truly regret the customer's unsatisfactory experienceThe sneakers he ordered, air jordan retro "countdown pack", were released in the year As stated on our website, there are no warranties implied and everything is sold as isWe only have one record of the customer
contacting us on April *** asking for the status of the other sneakers on his orderUnfortunately, being that the customer has worn the shoes we are unable to accommodate his requestOnce again, we truly apologize for any inconvenience this may cause. Flight Club Team

All boxes are weighed by *** after it is picked up from our facilityAccording to *** and the tracking information, the package weighed poundsWe filed a claim with *** for missing items from package and we were approvedThe complainant has been refunded in full as of August **,

We canceled *** ***'s web-order # *** on May *, 2015, and a full refund was processed and issued back to his card on the same dayDepending on the policies of *** ***'s card
provider or financial institution, funds could take a few business days to reappear his account's available balanceWe sent *** *** a screen shot copy of his refund receipt via email on May **, 2015, in case he failed to receive the initial copy we sent on May ***.
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*** *** ***
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Hello, We apologize for the customer's unsatisfactory experience.All sales with Flight Club are final. Flight Club is a consignment marketplace, meaning all items we carry and offer on this site are provided by independent ownersOnce an item sells, either online or in one of our
stores, the owner receives payment for their merchandiseBecause of this, we are unable to process returns or exchanges.Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing itemsThis is why the Flight Club hangtag is so importantWe tag every sneaker for every order incase of situations as thisIt is the only way to determine that it actually is our productThe red tag has the following disclaimer "DO NOT REMOVE TAGTHIS PRODUCT HAS BEEN FLIGHT CLUB APPROVEDPlease inspect shoes for any defects, such as yellowing, scuffs, and stains prior to removingANY CLAIMS MADE AFTER IT REMOVAL WILL NOT BE HONORED." Attached you will find a picture of said tag. We apologize, but unfortunately we cannot honor this customer's claim. Thank you for your time

Hello, According to our records, the item that the customer is inquiring about was shipped back to them on January **, This issue has been resolved We apologize for any inconvenienceFlight Club New York