Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I understand the policy and I would have returned the flowers as soon as possible, but I had called the main shop and the flower shop that delivered the flowers and asked on what to do with the flowers but I got no answerI even told the guy who answered if I return them and he said to wait for a response from the main company, but I never got a response [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would like to add that, in addition to the written response, Mr [redacted] called me this afternoon to speak about this matter and express his concern with regard to how this was handled He asked for some details and indicated that they will take steps to address the issues with the call center I appreciated the call, which was handled very well and was as pleasant as possible considering the circumstance Regards, [redacted]
Good afternoon, This message is intended as both an apology and an acknowledgement of the problems surrounding Ms [redacted] 's orderWe have reached out to her, refunded her purchase, and offered a comp to go to a recipient of her choice and on a delivery date of her choosingWe have addressed the initial issue regarding the lack of coverage in her recipient's area that lead to the snowballing of eventsWe've also been informed that a representative from the call center we contract spoke inappropriately to Ms [redacted] on her nth call to resolve this issueMs [redacted] , please accept our sincerest apologiesIt was not right that we took your order in good faith without the coverage to service youThe lack of communication made things worse, and we're incredibly embarrassed to hear of the abusive attitude one of the employees that took your callWe can only hope that [redacted] 's delivery will in some small part make up for your experienceThank you for giving us the opportunity to make this rightIf you have any questions regarding [redacted] 's delivery, you may email me directly at any time at [redacted]
Dear ***,Regardless of what their instructions were, you paid our company, not theirsWe had absolutely no knowledge of this issue until we were made aware by you financial institution that you were disputing the chargeWe cannot refund you, as this charge is currently in disputeWe're terribly sorry, but this could have gone differently if you had followed the procedure for returns that we've posted on our website for returnsUntil the bank resolves this issue, we cannot help you any furtherWe'll state it again, we won't continue to fight the dispute, but the banks now have to handle it at this point, as we cannot risk refunding you manually, and then also having the bank refund as the result of this dispute.Best, [redacted] - [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # the [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] The flower shop [redacted] told us to throw it away! They said there would be no charge! We followed their instructions since they made and delivered the flowers! Regards, [redacted]
Sherrie, It appears that unfortunately there was some miscommunication with the representative from our over flow call center regarding the item being purchasedWe sincerely apologize for any inconvenience or disappointment that this may have causedPlease note that at this time we have cancelled your order and have processed a full and complete refund back to the original form of paymentThis refund may take anywhere from two to five business days to return to your accountShould you have any other questions, comments or concerns regarding this order please do let us know Thank you, Flowers LLC
Hi ***.We have a substitution policy that allows for the florists within our network to make substitutions in order to accommodate delivery times You may view that policy here: [redacted] We cannot offer a refund if the item is not available for a returnWe'd like to reiterate that we are willing to adjust your total by refunding you for your service charge, as well as an additional 10%Best, [redacted] [email protected] [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]
I received NO correspondence from the time I placed the order Neither an email, nor a phone call! Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response partially satifies my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved when my funds are returned to my bank account Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have been requesting a refund for over a week I have been forced to leave this message with the off site ordering center and no one from the flower shop has ever returned one of my calls After calling and hanging up several times yesterday, I finally reached the shop directly The representative said " I assume your calling about your refund" in which I replied "yes" and continued to explain to her the amount of effort I had put in to get to that point She claimed that the refund was processed that same day and it would take a few business days to post This is extremely convenent given the fact that I have requested this times previously with no result When asked why it has taken days to begin the refund process when no services were ever rendered the representative put me on hold for several minutes When she came back on the line she said " I don't know why its taken this long, but its been processed to day, have a nice day" and then she hung up the phone This level of customer service is what I experienced the entire time I have been working with this company I have no faith that my funds will be reimbursed Regards, [redacted]
Dear [redacted] ,I sincerely apologize for your experienceMother's Day is the busiest time of the year in our industry, and unfortunately, that means a lot of seasonal hires that lack the experience and skills we typically expect our regular employeesThat said, during periods of high volume, delivery times, and even dates, are not guaranteedDeliveries placed on holiday weekends are subject to being rescheduled to any of the days leading up to the holiday without noticeFor instance, this Mother's Day was on Sunday the 14thAny orders placed for this occasion on the 11th, 12th, 13th or 14th are subject to delivery on any of those datesHowever, in this instance, it seems that we were able to prevent a late delivery, and were able refund you for your purchase on the 13th in the amount of $We sincerely apologize for the lack of communication and attention to this matter.Best, [redacted] Flowers, LLC1- [redacted]
Mr [redacted] , We understand that you are upsetAt this time we have set your arrangement up to be delivered tomorrow 5/Please note that a tracking number will be provided to you once it has been generated by the vendorWe apologize again for any inconvenience that this may have caused youThank you, Flowers LLC
[redacted] , We sincerely apologize about the delayWe do actually handle most calls in our office, however, during the mother's day holiday we are off the phone for a bit of time to work to coordinate our deliveriesIn regards to your concern regarding the refund we wanted to let you know a full refund in the amount of $has been processedThis refund may take anywhere from two to five business days to return to your account, depending on your bank or credit card company's policiesAgain, we sincerely apologize that it took so long to address your concern, we are working to make sure that each and every one of our customer's is as satisfied as possibleThank you, Flowers LLC
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Dear ***, We apologize for your negative experienceIn reviewing our records, it seems that we had received notice of your concern beyond the time frame that our products are guaranteed forOur policy is that if you are not satisfied with your order and you notify us within hours of the delivery, we will either replace your order or accept a return for a full refundTo clarify, it looks like we had received notice of your concern days laterBelow is the relevant portion of our product guarantee: Our Guarantee As professional FTD florists, at Flowers LLC, we guarantee your satisfaction OR your money back with every order sent through our website for delivery in the United States and Canada and on all florist branded productsIf you are not satisfied with your purchase, we will either replace the product or refund the full purchase priceAll you need to do is notify us within hours of receiving your order and return the product At this juncture, we are not able to issue a full refundAs a show of good faith, we are happy to offer a partial discount of $Please feel free to email me at [redacted] , placing "attention ***" in the subject line, and I am happy to address your concern personallyBest, [redacted] eFlowers.com [redacted]
Ms [redacted] , We sincerely apologize for the inconvenienceThe second refund in the amount of $has been processed and will be returning back to your account shortlyUnfortunately an error occurred while processing this credit originally, however, this has been rectified and the funds will be returning to your account shortlyThank you, Flowers LLC
Dear ***, Your purchase was refunded on the 15th of FebruaryPlease be advised that it may take your bank between 1-business days to accept and post this credit back to your account
Dear [redacted] , We sincerely apologize for your negative experienceThe way our company works is that when an order is placed with our company, we then send your order toe a floral shop within your recipient's area for fulfillmentWe do take non delivery claims very seriously, but at the same time, require time to allow for the florist to investigate any claimsBeing that this order occurred during the busiest delivery season of the year, it seems that researching this order took longer than what is normally acceptable, and for that we are very sorryWe can confirm that your purchase was refunded on the 15th of May in the amount of $Best, [redacted] Flowers, LLC [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I understand the policy and I would have returned the flowers as soon as possible, but I had called the main shop and the flower shop that delivered the flowers and asked on what to do with the flowers but I got no answerI even told the guy who answered if I return them and he said to wait for a response from the main company, but I never got a response [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would like to add that, in addition to the written response, Mr [redacted] called me this afternoon to speak about this matter and express his concern with regard to how this was handled He asked for some details and indicated that they will take steps to address the issues with the call center I appreciated the call, which was handled very well and was as pleasant as possible considering the circumstance Regards, [redacted]
Good afternoon, This message is intended as both an apology and an acknowledgement of the problems surrounding Ms [redacted] 's orderWe have reached out to her, refunded her purchase, and offered a comp to go to a recipient of her choice and on a delivery date of her choosingWe have addressed the initial issue regarding the lack of coverage in her recipient's area that lead to the snowballing of eventsWe've also been informed that a representative from the call center we contract spoke inappropriately to Ms [redacted] on her nth call to resolve this issueMs [redacted] , please accept our sincerest apologiesIt was not right that we took your order in good faith without the coverage to service youThe lack of communication made things worse, and we're incredibly embarrassed to hear of the abusive attitude one of the employees that took your callWe can only hope that [redacted] 's delivery will in some small part make up for your experienceThank you for giving us the opportunity to make this rightIf you have any questions regarding [redacted] 's delivery, you may email me directly at any time at [redacted]
Dear ***,Regardless of what their instructions were, you paid our company, not theirsWe had absolutely no knowledge of this issue until we were made aware by you financial institution that you were disputing the chargeWe cannot refund you, as this charge is currently in disputeWe're terribly sorry, but this could have gone differently if you had followed the procedure for returns that we've posted on our website for returnsUntil the bank resolves this issue, we cannot help you any furtherWe'll state it again, we won't continue to fight the dispute, but the banks now have to handle it at this point, as we cannot risk refunding you manually, and then also having the bank refund as the result of this dispute.Best, [redacted] - [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # the [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] The flower shop [redacted] told us to throw it away! They said there would be no charge! We followed their instructions since they made and delivered the flowers! Regards, [redacted]
Sherrie, It appears that unfortunately there was some miscommunication with the representative from our over flow call center regarding the item being purchasedWe sincerely apologize for any inconvenience or disappointment that this may have causedPlease note that at this time we have cancelled your order and have processed a full and complete refund back to the original form of paymentThis refund may take anywhere from two to five business days to return to your accountShould you have any other questions, comments or concerns regarding this order please do let us know Thank you, Flowers LLC
Hi ***.We have a substitution policy that allows for the florists within our network to make substitutions in order to accommodate delivery times You may view that policy here: [redacted] We cannot offer a refund if the item is not available for a returnWe'd like to reiterate that we are willing to adjust your total by refunding you for your service charge, as well as an additional 10%Best, [redacted] [email protected] [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]
I received NO correspondence from the time I placed the order Neither an email, nor a phone call! Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response partially satifies my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved when my funds are returned to my bank account Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have been requesting a refund for over a week I have been forced to leave this message with the off site ordering center and no one from the flower shop has ever returned one of my calls After calling and hanging up several times yesterday, I finally reached the shop directly The representative said " I assume your calling about your refund" in which I replied "yes" and continued to explain to her the amount of effort I had put in to get to that point She claimed that the refund was processed that same day and it would take a few business days to post This is extremely convenent given the fact that I have requested this times previously with no result When asked why it has taken days to begin the refund process when no services were ever rendered the representative put me on hold for several minutes When she came back on the line she said " I don't know why its taken this long, but its been processed to day, have a nice day" and then she hung up the phone This level of customer service is what I experienced the entire time I have been working with this company I have no faith that my funds will be reimbursed Regards, [redacted]
Dear [redacted] ,I sincerely apologize for your experienceMother's Day is the busiest time of the year in our industry, and unfortunately, that means a lot of seasonal hires that lack the experience and skills we typically expect our regular employeesThat said, during periods of high volume, delivery times, and even dates, are not guaranteedDeliveries placed on holiday weekends are subject to being rescheduled to any of the days leading up to the holiday without noticeFor instance, this Mother's Day was on Sunday the 14thAny orders placed for this occasion on the 11th, 12th, 13th or 14th are subject to delivery on any of those datesHowever, in this instance, it seems that we were able to prevent a late delivery, and were able refund you for your purchase on the 13th in the amount of $We sincerely apologize for the lack of communication and attention to this matter.Best, [redacted] Flowers, LLC1- [redacted]
Mr [redacted] , We understand that you are upsetAt this time we have set your arrangement up to be delivered tomorrow 5/Please note that a tracking number will be provided to you once it has been generated by the vendorWe apologize again for any inconvenience that this may have caused youThank you, Flowers LLC
Dear [redacted] ,We apologize for the miscommunicationThe second purchase was refunded on the 25th Best, [redacted]
[redacted] , We sincerely apologize about the delayWe do actually handle most calls in our office, however, during the mother's day holiday we are off the phone for a bit of time to work to coordinate our deliveriesIn regards to your concern regarding the refund we wanted to let you know a full refund in the amount of $has been processedThis refund may take anywhere from two to five business days to return to your account, depending on your bank or credit card company's policiesAgain, we sincerely apologize that it took so long to address your concern, we are working to make sure that each and every one of our customer's is as satisfied as possibleThank you, Flowers LLC
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Dear ***, We apologize for your negative experienceIn reviewing our records, it seems that we had received notice of your concern beyond the time frame that our products are guaranteed forOur policy is that if you are not satisfied with your order and you notify us within hours of the delivery, we will either replace your order or accept a return for a full refundTo clarify, it looks like we had received notice of your concern days laterBelow is the relevant portion of our product guarantee: Our Guarantee As professional FTD florists, at Flowers LLC, we guarantee your satisfaction OR your money back with every order sent through our website for delivery in the United States and Canada and on all florist branded productsIf you are not satisfied with your purchase, we will either replace the product or refund the full purchase priceAll you need to do is notify us within hours of receiving your order and return the product At this juncture, we are not able to issue a full refundAs a show of good faith, we are happy to offer a partial discount of $Please feel free to email me at [redacted] , placing "attention ***" in the subject line, and I am happy to address your concern personallyBest, [redacted] eFlowers.com [redacted]
Ms [redacted] , We sincerely apologize for the inconvenienceThe second refund in the amount of $has been processed and will be returning back to your account shortlyUnfortunately an error occurred while processing this credit originally, however, this has been rectified and the funds will be returning to your account shortlyThank you, Flowers LLC
Dear ***, Your purchase was refunded on the 15th of FebruaryPlease be advised that it may take your bank between 1-business days to accept and post this credit back to your account
Dear [redacted] , We sincerely apologize for your negative experienceThe way our company works is that when an order is placed with our company, we then send your order toe a floral shop within your recipient's area for fulfillmentWe do take non delivery claims very seriously, but at the same time, require time to allow for the florist to investigate any claimsBeing that this order occurred during the busiest delivery season of the year, it seems that researching this order took longer than what is normally acceptable, and for that we are very sorryWe can confirm that your purchase was refunded on the 15th of May in the amount of $Best, [redacted] Flowers, LLC [redacted]