Dear ***, Upon researching this order, it appears that a full refund was processed this morningPlease be advised that it may take between 1-business days for your bank to accept and post this refund to your account
Dear ***, We have refunded you for the full amount of your purchasePlease be advised that it may take between 1-business days for you bank to accept and post this credit
***, An e-mail was sent to you on the first stating unfortunately we do not have a local florist currently servicing this portion of ConnecticutWe then received word from you that you were looking to cancel this orderYour order was cancelled and refunded on the 1st, the same day that the order
was placedRefunds do not take place immediatelyIt is up to your bank or credit card company to process the funds back into your account after we have processed the refundAgain, your refund was processed yesterdayWe generally quote a two to five business day period as the time it may take for your bank or credit card company to process the refund back into your accountThank you,Flowers LLC
Dear *** ***, We sincerely apologize for any inconvenienceWe have refunded you for the full amount of your purchasePlease allow for between 1-business days for your bank to accept and post this credit to your account
Dear ***,We sincerely apologize for this egregious oversightWe have refunded you for the full amount of your purchasePlease be advised that it may take between 1-business days for your bank to accept and process this creditWe would also like to extend an offer to send flowers to your
recipient free of chargePlease email me at *** to discuss the detailsI will call you personally to make the arrangements.Best,*** ***[email protected]###-###-####
Dear ***, We sincerely apologize for your experienceMother's Day is the busiest delivery period in the year, and unfortunately, our operations sometimes suffer as the huge increase in volume can be a temporary hindrance for usUpon researching your order, our vendor as
acknowledged that your order was not delivered, however, they did make several attemptsFlowers are a perishable product, and because of that, most florists are not willing to leave deliveries when there's no answer since they will then be responsible for theft or damageBeing that your order was not delivered, you are absolutely entitled to a refund, and have processed a credit in the amount of $to the original method of paymentPlease be advised that it may take your financial institution between 1-business days to accept and process this credit. Best,*** ***
***
***
Dear ***, We apologize for your experienceWe are a nationwide service that depends on independently owned and operated florists that service our ordersBecause of this, our coverage can fluctuate, as florists will cancel their wire subscription, change their delivery range, or simply go
out of businessUnfortunately, it appears that this appears to be the case with your orderWe did send an email offering to send an upgraded item via dropship, and cover the cost of shippingIt appears that you had requested a refund, which you were absolutely entitled toWe do apologize for this mix-up, and have noted the coverage issue in your recipient's area to attempt to prevent this issue from reoccurring
Mr***, We apologize about the inconvenienceWe have been attempting to gather further information from the local florist who had accepted the order, however, we have been unable to reach them at this timeWe have cancelled this order with that florist. Unfortunately it appears
that we have very limited coverage in this area therefore the best option for us to have your order delivered would be to have an item shipped through *** *** or *** to arrive for your recipientIf this is something that might interest you please select an item from this catalog: ***Should you prefer to have the order cancelled for a full refund that is something that we could handle as wellPlease let us know how you would like to handle this situation
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
***, We apologize for the inconvenience Our records indicate that an e-mail was sent on the 17th stating that this area of Nevada is an area where we currently no longer have local *** coverage Please let us know if you would wish to have a similar item sent through ***
*** or *** or if you would prefer to have the order cancelled for a full refund. Please let us know how you would like to proceed at your earliest convenience Thank you, Flowers LLC
***, We sincerely apologize about the delay. At this time we have processed a full refund back to your original form of payment. Please note that this refund may take anywhere from two to five business days to return to your account depending on your bank or credit card companies
policies. Unfortunately it appears that there is very limited coverage in your recipient's area and we sincerely apologize that we were unable to have your order delivered. Please let us know if you have any other questions, comments or concerns regarding this order. Thank you, Flowers LLC
***, We apologize about the delay. It sounds as if you were receiving our overflow call center due to the extremely high call volume during the Mother's day weekend and so far this week. That call center services most *** members and is unable to directly address your orderThey
are there to take a message when we are unable to answer the phone. Regardless, we have cancelled your order and refunded you in fullThis refund will return within two to five business days. A complimentary arrangement will arrive for your recipient tomorrow.- Flowers LLC
Mr***, We sincerely apologize for the oversight and for any inconvenience that this may have caused. At this time a full refund in the amount of $has been processedPlease note that this refund may take anywhere from two to five business days to return to your
account. Please let us know if you have any other questions, comments or concerns regarding this order. Thank you, Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not. satisfy or resolve my issues and/or concerns in reference to complaint # ***.. The arrangement sent didnt resemble the arrangement ordered in any wayI ordered a floral arrangement with pink and white flowers anA pink bow with a basket I got greenery, no flowers, no basket, no pink bowThats not substituting when you miss the mark with every detailThats a florists choice Type of arrangementIf its not available, it shiuldnt be an optionThats advertisingYou should obly have florists choice on there since thats what everyone isgoing to get Instead of charging people double for a product you cant produce.
Regards,
*** ***
Dear ***, According to our records, we had explained to you the nature of our satisfaction guarantee, which states that in order for us to issue a refund, a return of the flowers is required within hours of receiptYour attempts to arrange for a replacement took place several days too
late for us to accommodate your requestsFor clarification, I've attached screenshots of both our substitution policy, as well as our guarantee, outlining that in order for a replacement or refund to occur, the flowers need to be returned within hoursWe apologize for your frustration, but please understand that these policies are in place for a reasonThe substitution policy exists because many of our deliveries are time sensitive, and will often make the difference between a delivery occurring or not, especially during periods of heavy volume where we not be able to reach you in a timely enough fashion to discuss substitutions. Best,*** ***1-###-###-####1-###-###-####[email protected]
Dear ***, First, we'd like to apologize for the inconvenienceThey way that our company works is that we dispatch every order placed with us to the nearest florist to your recipientWe then depend on that florist to create, and deliver the orderWe're not entirely sure what happened with
the florist assigned to fulfill the order, but they at no point notified us of any problemsIn looking at your order's history, it appears that we did refund you for the full amount of your purchase on the 7th as requested. Best,*** ***
***
***
Good Afternoon, We sincerely apologize for the delayed responseWe have cancelled your order and have processed a full and complete refundPlease note that this refund may take anywhere from two to five business days to return to your accountWe sincerely apologize for any inconvenienceThank
you, Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
***, We sincerely apologize for this situation. It appears that the local florist who had accepted the order had taken it upon themselves to deliver the order to a family member's home address as they were unable to make it to the funeral home prior to the start of the service. This
was something that we were never made aware of until after the fact and something we would have never approved of without consulting you first. Again, we extend our most sincere apologies and have processed a full credit back to your original form of payment at this time. Please note, that this refund may take anywhere from two to five business days to return to your account, depending on the policies of your bank or credit card company. If you have any other questions, comments or concerns regarding this order or the refund please feel free to reach out to usThe best contact would be [email protected]. Thank you, Flowers LLC
Dear ***, We have refunded you for the full amount of your purchasePlease be aware that the folks that could not research your order were members of our overflow call centerThey take information and submit it to our main office for us to researchAccording to our vendor, they
had attempted delivery and were waiting for a response to a voicemail they had left on your recipient's phoneWe apologize that these details were not properly communicated with you. Please be advised that a refund may take 2-business days for your bank or credit card company to processIf you have any questions, please contact us at ###-###-####. Kind Regards,Flowers, LLC
Dear ***, Upon researching this order, it appears that a full refund was processed this morningPlease be advised that it may take between 1-business days for your bank to accept and post this refund to your account
Dear ***, We have refunded you for the full amount of your purchasePlease be advised that it may take between 1-business days for you bank to accept and post this credit
***, An e-mail was sent to you on the first stating unfortunately we do not have a local florist currently servicing this portion of ConnecticutWe then received word from you that you were looking to cancel this orderYour order was cancelled and refunded on the 1st, the same day that the order
was placedRefunds do not take place immediatelyIt is up to your bank or credit card company to process the funds back into your account after we have processed the refundAgain, your refund was processed yesterdayWe generally quote a two to five business day period as the time it may take for your bank or credit card company to process the refund back into your accountThank you,Flowers LLC
Dear *** ***, We sincerely apologize for any inconvenienceWe have refunded you for the full amount of your purchasePlease allow for between 1-business days for your bank to accept and post this credit to your account
Dear ***,We sincerely apologize for this egregious oversightWe have refunded you for the full amount of your purchasePlease be advised that it may take between 1-business days for your bank to accept and process this creditWe would also like to extend an offer to send flowers to your
recipient free of chargePlease email me at *** to discuss the detailsI will call you personally to make the arrangements.Best,*** ***[email protected]###-###-####
Dear ***, We sincerely apologize for your experienceMother's Day is the busiest delivery period in the year, and unfortunately, our operations sometimes suffer as the huge increase in volume can be a temporary hindrance for usUpon researching your order, our vendor as
acknowledged that your order was not delivered, however, they did make several attemptsFlowers are a perishable product, and because of that, most florists are not willing to leave deliveries when there's no answer since they will then be responsible for theft or damageBeing that your order was not delivered, you are absolutely entitled to a refund, and have processed a credit in the amount of $to the original method of paymentPlease be advised that it may take your financial institution between 1-business days to accept and process this credit. Best,*** ***
***
***
Dear ***, We apologize for your experienceWe are a nationwide service that depends on independently owned and operated florists that service our ordersBecause of this, our coverage can fluctuate, as florists will cancel their wire subscription, change their delivery range, or simply go
out of businessUnfortunately, it appears that this appears to be the case with your orderWe did send an email offering to send an upgraded item via dropship, and cover the cost of shippingIt appears that you had requested a refund, which you were absolutely entitled toWe do apologize for this mix-up, and have noted the coverage issue in your recipient's area to attempt to prevent this issue from reoccurring
Mr***, We apologize about the inconvenienceWe have been attempting to gather further information from the local florist who had accepted the order, however, we have been unable to reach them at this timeWe have cancelled this order with that florist. Unfortunately it appears
that we have very limited coverage in this area therefore the best option for us to have your order delivered would be to have an item shipped through *** *** or *** to arrive for your recipientIf this is something that might interest you please select an item from this catalog: ***Should you prefer to have the order cancelled for a full refund that is something that we could handle as wellPlease let us know how you would like to handle this situation
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
***, We apologize for the inconvenience Our records indicate that an e-mail was sent on the 17th stating that this area of Nevada is an area where we currently no longer have local *** coverage Please let us know if you would wish to have a similar item sent through ***
*** or *** or if you would prefer to have the order cancelled for a full refund. Please let us know how you would like to proceed at your earliest convenience Thank you, Flowers LLC
***, We sincerely apologize about the delay. At this time we have processed a full refund back to your original form of payment. Please note that this refund may take anywhere from two to five business days to return to your account depending on your bank or credit card companies
policies. Unfortunately it appears that there is very limited coverage in your recipient's area and we sincerely apologize that we were unable to have your order delivered. Please let us know if you have any other questions, comments or concerns regarding this order. Thank you, Flowers LLC
***, We apologize about the delay. It sounds as if you were receiving our overflow call center due to the extremely high call volume during the Mother's day weekend and so far this week. That call center services most *** members and is unable to directly address your orderThey
are there to take a message when we are unable to answer the phone. Regardless, we have cancelled your order and refunded you in fullThis refund will return within two to five business days. A complimentary arrangement will arrive for your recipient tomorrow.- Flowers LLC
Mr***, We sincerely apologize for the oversight and for any inconvenience that this may have caused. At this time a full refund in the amount of $has been processedPlease note that this refund may take anywhere from two to five business days to return to your
account. Please let us know if you have any other questions, comments or concerns regarding this order. Thank you, Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not. satisfy or resolve my issues and/or concerns in reference to complaint # ***.. The arrangement sent didnt resemble the arrangement ordered in any wayI ordered a floral arrangement with pink and white flowers anA pink bow with a basket I got greenery, no flowers, no basket, no pink bowThats not substituting when you miss the mark with every detailThats a florists choice Type of arrangementIf its not available, it shiuldnt be an optionThats advertisingYou should obly have florists choice on there since thats what everyone isgoing to get Instead of charging people double for a product you cant produce.
Regards,
*** ***
Dear ***, According to our records, we had explained to you the nature of our satisfaction guarantee, which states that in order for us to issue a refund, a return of the flowers is required within hours of receiptYour attempts to arrange for a replacement took place several days too
late for us to accommodate your requestsFor clarification, I've attached screenshots of both our substitution policy, as well as our guarantee, outlining that in order for a replacement or refund to occur, the flowers need to be returned within hoursWe apologize for your frustration, but please understand that these policies are in place for a reasonThe substitution policy exists because many of our deliveries are time sensitive, and will often make the difference between a delivery occurring or not, especially during periods of heavy volume where we not be able to reach you in a timely enough fashion to discuss substitutions. Best,*** ***1-###-###-####1-###-###-####[email protected]
Dear ***, First, we'd like to apologize for the inconvenienceThey way that our company works is that we dispatch every order placed with us to the nearest florist to your recipientWe then depend on that florist to create, and deliver the orderWe're not entirely sure what happened with
the florist assigned to fulfill the order, but they at no point notified us of any problemsIn looking at your order's history, it appears that we did refund you for the full amount of your purchase on the 7th as requested. Best,*** ***
***
***
Good Afternoon, We sincerely apologize for the delayed responseWe have cancelled your order and have processed a full and complete refundPlease note that this refund may take anywhere from two to five business days to return to your accountWe sincerely apologize for any inconvenienceThank
you, Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
***, We sincerely apologize for this situation. It appears that the local florist who had accepted the order had taken it upon themselves to deliver the order to a family member's home address as they were unable to make it to the funeral home prior to the start of the service. This
was something that we were never made aware of until after the fact and something we would have never approved of without consulting you first. Again, we extend our most sincere apologies and have processed a full credit back to your original form of payment at this time. Please note, that this refund may take anywhere from two to five business days to return to your account, depending on the policies of your bank or credit card company. If you have any other questions, comments or concerns regarding this order or the refund please feel free to reach out to usThe best contact would be [email protected]. Thank you, Flowers LLC
Dear ***, We have refunded you for the full amount of your purchasePlease be aware that the folks that could not research your order were members of our overflow call centerThey take information and submit it to our main office for us to researchAccording to our vendor, they
had attempted delivery and were waiting for a response to a voicemail they had left on your recipient's phoneWe apologize that these details were not properly communicated with you. Please be advised that a refund may take 2-business days for your bank or credit card company to processIf you have any questions, please contact us at ###-###-####. Kind Regards,Flowers, LLC