Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Dear [redacted] , Upon researching your order, it appears that we were able to address this complaint on the 3rd of this monthIn addition to refunding you the $for the missing balloon, we had also refunded you for the amount of your $service chargeIn total, we have refunded you for $Best, [redacted] eflowers.com [redacted]
This issue has been resolvedWe were finally able to be directly in touch with [redacted] and have processed his creditWith the order being from so long ago we needed him to provide the credit card number so we could refund the order back to his accountWe were unable to reach him and he was unable to reach us for a whileFinally we were able to get in touch and the credit has been processed***, we apologize for any inconvenience Thank you, Flowers LLC
Dear [redacted] ,We're very sorry to hear of this issueIt looks like it took some time for us to research your order before having refunded you for your purchaseHowever, I can confirm that your purchase was refunded on the 30th of June for the full amountBest, [redacted] [redacted] www.eflowers.com [redacted] [email protected]
Mr [redacted] , We sincerely apologize about the delayed responseA full refund of your purchase was processed back on the 13th of MayThese funds should have already been received by the credit card or banking institution and processed back into your accountPlease let us know if you have any other questions, comments or concernsThank you, Flowers LLC
Dear [redacted] , We sincerely apologize that we could not complete your delivery as requestedUnfortunately, we no longer have anyone servicing your recipient's areaWe do notice, however, that your purchase was refunded less than hours after the purchase dateIt is not our policy to charge a customer, and not provide a serviceBest, [redacted] eflowers.com [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Why would I want flowers delivered after my order was canceled? They said there was no delivery in this area, I assumed a canceled order meant just that, canceledThere was no further word from them for a week, until I asked where my refund wasThen they said it was a mistake, but they were the only ones who knew thatI never expressed that I wanted flowers after my order was canceled, just a refund as promised Regards, [redacted]
We are unsure as to why our response was found to be unsatisfactory as we have offered the resolution that you had initially requestedWe have since spoken and your full refund has been processedPlease note that this refund may take anywhere from two to five business days to return to your accountThank you, Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisf y or resolve my issues and/or concerns in reference to complaint # *** I have attached images from the order I placed and an image from the funeral homeI paid for FLOWERING plants in a basket with a pink theme and none of that was included in what was sentYou sent the wrong orderYou cant replace themIt was a funeral! How do you plan on retrieving them to give me my refund? Are you going to go take them off her grave??
Regards,
*** ***
***, We sincerely apologize that the flowers were unable to be delivered prior to the time of the serviceAs of yesterday October 4th a full refund for both orders had been processedYour bank or credit card company may take anywhere from two to five business days to return to your accountIf
you have any other questions, comments or concerns regarding this order please do let us knowThank you, Flowers LLC
Dear ***,We sincerely apologize for the inconvenienceAs discussed, we had difficulty locating your order with the information provided, as the order was not under your nameAs stated on the 27th, we had refunded you for your purchaseWe sincerely apologize for any inconvenience this
experience may have caused. Best,*** ***eFlowers.com***
***
Revdex.com:
I have reviewed the response submitted by
the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Good Afternoon, We sincerely apologize about this delayWe have been attempting to reach the florist that had accepted the order and had claimed to deliver itAt this time, they have been unable or unwilling to provide the necessary information to prove that the delivery has taken placeA full
refund has been processed on this orderPlease note that this refund may take anywhere from two to five business days to return to your accountPlease accept the "save10" coupon code to take $off of a future order, should you choose to give us another chancePlease let us know if you have any other questions, comments or concerns regarding this orderThank you,***Flowers LLC
Ms***, We have cancelled both of your orders and have processed a full and complete refund. These funds will return back to your account within two to five business days.Upon reading the details of the complaint I must correct you on a couple of points. The first being that
in no way is this business a scamThe reason it took so long to get back to you is that the florist had provided a delivery confirmation so we needed to take some time to verify this information. The second point being that we are indeed a member of the FTD family of florists. Thank you, Flowers LLC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***As long as a refund is received, I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dear ***, We apologize for the delayed responseOur vendor claims to have delivered your order on 8/However, we've completed our investigation into the delivery, and our vendor has not been able to provide adequate proof of deliveryAt this point, we've refunded you for the full amount
of your purchasePlease be advised that it may take between 1-business days for your bank to accept and process your credit. Best.*** ***
I'm outrage that my order that was paid for in full with an added surcharged has not been expedited.Its after mothers day,its after the family member birthday,you claim to be part of ***,,YOU ADVERTISE SAME DAY DELIVERY BACK ON THE 8TH,I don't care how you get to fill the order,I expect to see a tracking number or confirmation for delivery of my order,period.Your D + rating with the Revdex.com is well deserve.I was assured from my telephone conversation that my order would be expedited,
Dear ***, Our typical guarantee states that our products are guaranteed for hours, meaning that if there is any problems pertaining to the quality or condition, we need to know within hours of receiptHowever, after careful consideration, we have decided to refund you for the full
amount of your purchasePlease be advised that it may take between 1-business days for your bank to accept and process this creditWe sicnerely apologize for any inconvenience this experience may have caused. Best,*** ***General ManagereFlowers.com***
The response does not address the fact that their florist failed me to contact me on the day of the funeralIf they had contacted me as customer service said they would, there would have been time for the flowers to be retrieved or replaced within their hour time frame. After the funeral, the flowers were taken away by a member of the grieving familyI no longer have a way to find them and retrieve them
Regards,
*** ***
Dear [redacted] , We acknowledge that, which is why we chose to refund youWe do apologize for your experience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Dear [redacted] , Upon researching your order, it appears that we were able to address this complaint on the 3rd of this monthIn addition to refunding you the $for the missing balloon, we had also refunded you for the amount of your $service chargeIn total, we have refunded you for $Best, [redacted] eflowers.com [redacted]
This issue has been resolvedWe were finally able to be directly in touch with [redacted] and have processed his creditWith the order being from so long ago we needed him to provide the credit card number so we could refund the order back to his accountWe were unable to reach him and he was unable to reach us for a whileFinally we were able to get in touch and the credit has been processed***, we apologize for any inconvenience Thank you, Flowers LLC
Dear [redacted] ,We're very sorry to hear of this issueIt looks like it took some time for us to research your order before having refunded you for your purchaseHowever, I can confirm that your purchase was refunded on the 30th of June for the full amountBest, [redacted] [redacted] www.eflowers.com [redacted] [email protected]
Mr [redacted] , We sincerely apologize about the delayed responseA full refund of your purchase was processed back on the 13th of MayThese funds should have already been received by the credit card or banking institution and processed back into your accountPlease let us know if you have any other questions, comments or concernsThank you, Flowers LLC
Dear [redacted] , We sincerely apologize that we could not complete your delivery as requestedUnfortunately, we no longer have anyone servicing your recipient's areaWe do notice, however, that your purchase was refunded less than hours after the purchase dateIt is not our policy to charge a customer, and not provide a serviceBest, [redacted] eflowers.com [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Why would I want flowers delivered after my order was canceled? They said there was no delivery in this area, I assumed a canceled order meant just that, canceledThere was no further word from them for a week, until I asked where my refund wasThen they said it was a mistake, but they were the only ones who knew thatI never expressed that I wanted flowers after my order was canceled, just a refund as promised Regards, [redacted]
We are unsure as to why our response was found to be unsatisfactory as we have offered the resolution that you had initially requestedWe have since spoken and your full refund has been processedPlease note that this refund may take anywhere from two to five business days to return to your accountThank you, Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisf y or resolve my issues and/or concerns in reference to complaint # *** I have attached images from the order I placed and an image from the funeral homeI paid for FLOWERING plants in a basket with a pink theme and none of that was included in what was sentYou sent the wrong orderYou cant replace themIt was a funeral! How do you plan on retrieving them to give me my refund? Are you going to go take them off her grave??
Regards,
*** ***
***, We sincerely apologize that the flowers were unable to be delivered prior to the time of the serviceAs of yesterday October 4th a full refund for both orders had been processedYour bank or credit card company may take anywhere from two to five business days to return to your accountIf
you have any other questions, comments or concerns regarding this order please do let us knowThank you, Flowers LLC
Dear ***,We sincerely apologize for the inconvenienceAs discussed, we had difficulty locating your order with the information provided, as the order was not under your nameAs stated on the 27th, we had refunded you for your purchaseWe sincerely apologize for any inconvenience this
experience may have caused. Best,*** ***eFlowers.com***
***
Revdex.com:
I have reviewed the response submitted by
the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Good Afternoon, We sincerely apologize about this delayWe have been attempting to reach the florist that had accepted the order and had claimed to deliver itAt this time, they have been unable or unwilling to provide the necessary information to prove that the delivery has taken placeA full
refund has been processed on this orderPlease note that this refund may take anywhere from two to five business days to return to your accountPlease accept the "save10" coupon code to take $off of a future order, should you choose to give us another chancePlease let us know if you have any other questions, comments or concerns regarding this orderThank you,***Flowers LLC
Ms***, We have cancelled both of your orders and have processed a full and complete refund. These funds will return back to your account within two to five business days.Upon reading the details of the complaint I must correct you on a couple of points. The first being that
in no way is this business a scamThe reason it took so long to get back to you is that the florist had provided a delivery confirmation so we needed to take some time to verify this information. The second point being that we are indeed a member of the FTD family of florists. Thank you, Flowers LLC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***As long as a refund is received, I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dear ***, We apologize for the delayed responseOur vendor claims to have delivered your order on 8/However, we've completed our investigation into the delivery, and our vendor has not been able to provide adequate proof of deliveryAt this point, we've refunded you for the full amount
of your purchasePlease be advised that it may take between 1-business days for your bank to accept and process your credit. Best.*** ***
I'm outrage that my order that was paid for in full with an added surcharged has not been expedited.Its after mothers day,its after the family member birthday,you claim to be part of ***,,YOU ADVERTISE SAME DAY DELIVERY BACK ON THE 8TH,I don't care how you get to fill the order,I expect to see a tracking number or confirmation for delivery of my order,period.Your D + rating with the Revdex.com is well deserve.I was assured from my telephone conversation that my order would be expedited,
Dear ***, Our typical guarantee states that our products are guaranteed for hours, meaning that if there is any problems pertaining to the quality or condition, we need to know within hours of receiptHowever, after careful consideration, we have decided to refund you for the full
amount of your purchasePlease be advised that it may take between 1-business days for your bank to accept and process this creditWe sicnerely apologize for any inconvenience this experience may have caused. Best,*** ***General ManagereFlowers.com***
The response does not address the fact that their florist failed me to contact me on the day of the funeralIf they had contacted me as customer service said they would, there would have been time for the flowers to be retrieved or replaced within their hour time frame. After the funeral, the flowers were taken away by a member of the grieving familyI no longer have a way to find them and retrieve them
Regards,
*** ***