Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
I understand the policy and I would have returned the flowers as soon as possible, but I had called the main shop and the flower shop that delivered the flowers and asked on what to do with the flowers but I got no answer. I even told the guy who answered if I return them and he said to wait for a response from the main company, but I never got a response.
[redacted]
Dear [redacted], I want to start by extending our deepest condolences to you and yours for the loss of a loved one. We also would like to apologize for your disappointment with the delivery. It seems that you had emailed us a picture of the item that was delivered. What I can agree with is that it...
seems to be lacking the pink blooms that the item you had selected displays so prominently. However, we have to disagree with you with what your take is on the value. We have a substitution policy that allows for our vendors to make changes to orders that are met with a time requirement, such as in the case of a wake or funeral. While it's true that there was nothing in the way of pink blooms, the item was within our substitution policy, and was certainly not as cheap or small as what you would have us believe. We can absolutely offer a full refund, but like with any other purchase, that is contingent upon the return of the order. If a return is undesirable, we can refund you for the cost of your service charge, $17.99, and an additional 15% off the cost of the item. Please let us know if we can assist in the return process, or if you would like to accept the discount. Best,[redacted]eFlowers.com[redacted]
Ms. [redacted], We sincerely apologize for the inconvenience. The second refund in the amount of $54.98 has been processed and will be returning back to your account shortly. Unfortunately an error occurred while processing this credit originally, however, this has been rectified and the funds will be returning to your account shortly. Thank you, Flowers LLC
Dear [redacted], We sincerely apologize for the length of time it has taken for us to resolve this issue. Our vendor had been adamant that your order was delivered and accepted at the address provided. After giving them some time to produce proof of delivery, they have not been able to provide...
satisfactory proof. We have issued a full refund. We would also like to offer to send an arrangement free of charge to your recipient. To arrange for this, please email me at [redacted] Best,Flowers, LLC[redacted]
Dear [redacted], We sincerely apologize that we could not complete your delivery as requested. Unfortunately, we no longer have anyone servicing your recipient's area. We do notice, however, that your purchase was refunded less than 24 hours after the purchase date. It is not our policy to charge a...
customer, and not provide a service. Best,[redacted]eflowers.com[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve. my issues and/or concerns in reference to complaint # the [redacted] Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] The flower shop [redacted] told us to throw it away! They said there would be no charge! We followed their instructions since they made and delivered the flowers!
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted], We sincerely apologize about the delay. We do actually handle most calls in our office, however, during the mother's day holiday we are off the phone for a bit of time to work to coordinate our deliveries. In regards to your concern regarding the refund we wanted to let you...
know a full refund in the amount of $74.98 has been processed. This refund may take anywhere from two to five business days to return to your account, depending on your bank or credit card company's policies. Again, we sincerely apologize that it took so long to address your concern, we are working to make sure that each and every one of our customer's is as satisfied as possible. Thank you, Flowers LLC
[redacted], We sincerely apologize for any inconvenience that this may have caused you. As stated earlier today, you have been refunded in full. Please note that this refund may take anywhere from two to five business days to return to your account. Thank you, Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response partially satifies my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved when my funds are returned to my bank account.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the...
response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined...
that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like to add that, in addition to the written response, Mr. [redacted] called me this afternoon to speak about this matter and express his concern with regard to how this was handled. He asked for some details and indicated that they will take steps to address the issues with the call center. I appreciated the call, which was handled very well and was as pleasant as possible considering the circumstance.
Regards,
[redacted]
Dear [redacted],I sincerely apologize for your experience. Mother's Day is the busiest time of the year in our industry, and unfortunately, that means a lot of seasonal hires that lack the experience and skills we typically expect our regular employees. That said, during periods of high volume,...
delivery times, and even dates, are not guaranteed. Deliveries placed on holiday weekends are subject to being rescheduled to any of the days leading up to the holiday without notice. For instance, this Mother's Day was on Sunday the 14th. Any orders placed for this occasion on the 11th, 12th, 13th or 14th are subject to delivery on any of those dates. However, in this instance, it seems that we were able to prevent a late delivery, and were able refund you for your purchase on the 13th in the amount of $52.98. We sincerely apologize for the lack of communication and attention to this matter.Best,[redacted]Flowers, LLC1-[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
They say that I did not notify them in time to have a replacement sent out. Apparently 2 hours after the flowers were delivered was not an appropriate time. MY records indicate that I called on May 12th at 6:04pm Central time and the flowers were delivered on May 12th around 4:04 Eastern time. When I called and asked for a re-delivery I was told that wouldn't be a problem and was told they would be sent out soon. Once the flowers had not been received by May 16th I made another phone call that day at 6:06pm Central time. At that point I just asked for a refund. I was never told either time I called that I would need to return the flowers within 48 hours nor was I given instructions on how to return them. So if they are wanting to go by "their records" then I want to go by my records and prove that I did notify them in a sufficient amount of time to have another arrangement sent out. In other words, if records are going to be used then let's make sure they are accurate. So to answer your original question, NO I do not accept the buisness' response to my complaint and still want this to be resolved as soon as possible.
Regards,
[redacted]
Dear [redacted], Upon researching your order, it appears that we were able to address this complaint on the 3rd of this month. In addition to refunding you the $5.00 for the missing balloon, we had also refunded you for the amount of your $17.99 service charge. In total, we have refunded you for...
Dear [redacted], We apologize for your negative experience. In reviewing our records, it seems that we had received notice of your concern beyond the time frame that our products are guaranteed for. Our policy is that if you are not satisfied with your order and you notify us within 48 hours of the...
delivery, we will either replace your order or accept a return for a full refund. To clarify, it looks like we had received notice of your concern 5 days later. Below is the relevant portion of our product guarantee: Our Guarantee As professional FTD florists, at Flowers LLC, we guarantee your satisfaction OR your money back with every order sent through our website for delivery in the United States and Canada and on all florist branded products. If you are not satisfied with your purchase, we will either replace the product or refund the full purchase price. All you need to do is notify us within 48 hours of receiving your order and return the product. At this juncture, we are not able to issue a full refund. As a show of good faith, we are happy to offer a partial discount of $17.99. Please feel free to email me at [redacted], placing "attention [redacted]" in the subject line, and I am happy to address your concern personally. Best,[redacted]eFlowers.com[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
I understand the policy and I would have returned the flowers as soon as possible, but I had called the main shop and the flower shop that delivered the flowers and asked on what to do with the flowers but I got no answer. I even told the guy who answered if I return them and he said to wait for a response from the main company, but I never got a response.
[redacted]
Dear [redacted], I want to start by extending our deepest condolences to you and yours for the loss of a loved one. We also would like to apologize for your disappointment with the delivery. It seems that you had emailed us a picture of the item that was delivered. What I can agree with is that it...
seems to be lacking the pink blooms that the item you had selected displays so prominently. However, we have to disagree with you with what your take is on the value. We have a substitution policy that allows for our vendors to make changes to orders that are met with a time requirement, such as in the case of a wake or funeral. While it's true that there was nothing in the way of pink blooms, the item was within our substitution policy, and was certainly not as cheap or small as what you would have us believe. We can absolutely offer a full refund, but like with any other purchase, that is contingent upon the return of the order. If a return is undesirable, we can refund you for the cost of your service charge, $17.99, and an additional 15% off the cost of the item. Please let us know if we can assist in the return process, or if you would like to accept the discount. Best,[redacted]eFlowers.com[redacted]
Ms. [redacted], We sincerely apologize for the inconvenience. The second refund in the amount of $54.98 has been processed and will be returning back to your account shortly. Unfortunately an error occurred while processing this credit originally, however, this has been rectified and the funds will be returning to your account shortly. Thank you, Flowers LLC
Dear [redacted], We sincerely apologize for the length of time it has taken for us to resolve this issue. Our vendor had been adamant that your order was delivered and accepted at the address provided. After giving them some time to produce proof of delivery, they have not been able to provide...
satisfactory proof. We have issued a full refund. We would also like to offer to send an arrangement free of charge to your recipient. To arrange for this, please email me at [redacted] Best,Flowers, LLC[redacted]
Dear [redacted], We sincerely apologize that we could not complete your delivery as requested. Unfortunately, we no longer have anyone servicing your recipient's area. We do notice, however, that your purchase was refunded less than 24 hours after the purchase date. It is not our policy to charge a...
customer, and not provide a service. Best,[redacted]eflowers.com[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve. my issues and/or concerns in reference to complaint # the [redacted] Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] The flower shop [redacted] told us to throw it away! They said there would be no charge! We followed their instructions since they made and delivered the flowers!
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted], We sincerely apologize about the delay. We do actually handle most calls in our office, however, during the mother's day holiday we are off the phone for a bit of time to work to coordinate our deliveries. In regards to your concern regarding the refund we wanted to let you...
know a full refund in the amount of $74.98 has been processed. This refund may take anywhere from two to five business days to return to your account, depending on your bank or credit card company's policies. Again, we sincerely apologize that it took so long to address your concern, we are working to make sure that each and every one of our customer's is as satisfied as possible. Thank you, Flowers LLC
[redacted], We sincerely apologize for any inconvenience that this may have caused you. As stated earlier today, you have been refunded in full. Please note that this refund may take anywhere from two to five business days to return to your account. Thank you, Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response partially satifies my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved when my funds are returned to my bank account.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the...
response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Dear [redacted], We acknowledge that, which is why we chose to refund you. We do apologize for your experience.
Revdex.com:
I have reviewed the response submitted by the business and have determined...
that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like to add that, in addition to the written response, Mr. [redacted] called me this afternoon to speak about this matter and express his concern with regard to how this was handled. He asked for some details and indicated that they will take steps to address the issues with the call center. I appreciated the call, which was handled very well and was as pleasant as possible considering the circumstance.
Regards,
[redacted]
Dear [redacted],I sincerely apologize for your experience. Mother's Day is the busiest time of the year in our industry, and unfortunately, that means a lot of seasonal hires that lack the experience and skills we typically expect our regular employees. That said, during periods of high volume,...
delivery times, and even dates, are not guaranteed. Deliveries placed on holiday weekends are subject to being rescheduled to any of the days leading up to the holiday without notice. For instance, this Mother's Day was on Sunday the 14th. Any orders placed for this occasion on the 11th, 12th, 13th or 14th are subject to delivery on any of those dates. However, in this instance, it seems that we were able to prevent a late delivery, and were able refund you for your purchase on the 13th in the amount of $52.98. We sincerely apologize for the lack of communication and attention to this matter.Best,[redacted]Flowers, LLC1-[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
They say that I did not notify them in time to have a replacement sent out. Apparently 2 hours after the flowers were delivered was not an appropriate time. MY records indicate that I called on May 12th at 6:04pm Central time and the flowers were delivered on May 12th around 4:04 Eastern time. When I called and asked for a re-delivery I was told that wouldn't be a problem and was told they would be sent out soon. Once the flowers had not been received by May 16th I made another phone call that day at 6:06pm Central time. At that point I just asked for a refund. I was never told either time I called that I would need to return the flowers within 48 hours nor was I given instructions on how to return them. So if they are wanting to go by "their records" then I want to go by my records and prove that I did notify them in a sufficient amount of time to have another arrangement sent out. In other words, if records are going to be used then let's make sure they are accurate. So to answer your original question, NO I do not accept the buisness' response to my complaint and still want this to be resolved as soon as possible.
Regards,
[redacted]
Dear [redacted], Upon researching your order, it appears that we were able to address this complaint on the 3rd of this month. In addition to refunding you the $5.00 for the missing balloon, we had also refunded you for the amount of your $17.99 service charge. In total, we have refunded you for...
$22.99. Best,[redacted]eflowers.com[redacted]
Dear [redacted], We apologize for your negative experience. In reviewing our records, it seems that we had received notice of your concern beyond the time frame that our products are guaranteed for. Our policy is that if you are not satisfied with your order and you notify us within 48 hours of the...
delivery, we will either replace your order or accept a return for a full refund. To clarify, it looks like we had received notice of your concern 5 days later. Below is the relevant portion of our product guarantee: Our Guarantee As professional FTD florists, at Flowers LLC, we guarantee your satisfaction OR your money back with every order sent through our website for delivery in the United States and Canada and on all florist branded products. If you are not satisfied with your purchase, we will either replace the product or refund the full purchase price. All you need to do is notify us within 48 hours of receiving your order and return the product. At this juncture, we are not able to issue a full refund. As a show of good faith, we are happy to offer a partial discount of $17.99. Please feel free to email me at [redacted], placing "attention [redacted]" in the subject line, and I am happy to address your concern personally. Best,[redacted]eFlowers.com[redacted]