Dear [redacted], Your purchase was refunded on the 15th of February. Please be advised that it may take your bank between 1-3 business days to accept and post this credit back to your account.
I received NO correspondence from the time I placed the order. Neither an email, nor a phone call! Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
Dear [redacted], We apologize for the belated response, it appears that we had addressed your complaint around the same time that the Revdex.com complaint was filed, therefore a formal response on this platform was overlooked. As you're aware, we had refunded you for the full amount of your purchase. I...
do need to point out though, that we are in no way a fraudulent entity, and we take great umbridge with that assertion. We are a national service with 10's of thousands of affiliates, and we depend on those affiliates to make and deliver for us. With that in mind, there are many moving parts, and a mistake will occasionally occur, whether it's with technology or one of our vendors. Best,[redacted]www.eflowers.com[redacted] [email protected]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted], We apologize about the delay.Over the past few days we have been attempting to reach the florist that had accepted the order and have been unsuccessful in doing so. At this time we have cancelled your order per your request and have processed a full and complete refund. Please note, this...
refund may take anywhere from two to five business days to return to your account. Should you have any other questions, comments or concerns regarding this order. Thank you, [redacted]Flowers LLC
Good afternoon, This message is intended as both an apology and an acknowledgement of the problems surrounding Ms. [redacted]'s order. We have reached out to her, refunded her purchase, and offered a comp to go to a recipient of her choice and on a delivery date of her choosing. We have addressed...
the initial issue regarding the lack of coverage in her recipient's area that lead to the snowballing of events. We've also been informed that a representative from the call center we contract spoke inappropriately to Ms. [redacted] on her nth call to resolve this issue. Ms. [redacted], please accept our sincerest apologies. It was not right that we took your order in good faith without the coverage to service you. The lack of communication made things worse, and we're incredibly embarrassed to hear of the abusive attitude one of the employees that took your call. We can only hope that [redacted]'s delivery will in some small part make up for your experience. Thank you for giving us the opportunity to make this right. If you have any questions regarding [redacted]'s delivery, you may email me directly at any time at [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
Why would I want flowers delivered after my order was canceled? They said there was no delivery in this area, I assumed a canceled order meant just that, canceled. There was no further word from them for a week, until I asked where my refund was. Then they said it was a mistake, but they were the only ones who knew that. I never expressed that I wanted flowers after my order was canceled, just a refund as promised.
Regards,
[redacted]
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have been requesting a refund for over a week. I have been forced to leave this message with the off site ordering center and no one from the flower shop has ever returned one of my calls. After calling and hanging up several times yesterday, I finally reached the shop directly. The representative said " I assume your calling about your refund" in which I replied "yes" and continued to explain to her the amount of effort I had put in to get to that point. She claimed that the refund was processed that same day and it would take a few business days to post. This is extremely convenent given the fact that I have requested this 7 times previously with no result. When asked why it has taken 8 days to begin the refund process when no services were ever rendered the representative put me on hold for several minutes. When she came back on the line she said " I don't know why its taken this long, but its been processed to day, have a nice day" and then she hung up the phone. This level of customer service is what I experienced the entire time I have been working with this company. I have no faith that my funds will be reimbursed.
Regards,
[redacted]
This issue has been resolved. We were finally able to be directly in touch with [redacted] and have processed his credit. With the order being from so long ago we needed him to provide the credit card number so we could refund the order back to his account. We were unable to reach him and he was unable...
to reach us for a while. Finally we were able to get in touch and the credit has been processed. [redacted], we apologize for any inconvenience. Thank you, Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted], We understand the frustration that you are feeling. However, as we had discussed it is this company's policy that for a full refund your order would need to be returned to the florist who had initially filled the order. As is the case with any retail product a return must be...
made in order to receive a full refund. Again we request that you review the disclaimer on the front page of our website: "The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Flowers, LLC or its affiliates, employees or agents, do not guarantee that services will be error-free; except the “satisfaction guarantee” which states you are entitled to a maximum of a full refund of your purchase after a return of your product within 48 hours or a redelivery of your item at the soonest available opportunity."In addition, at no point in our communications did we refuse to provide a full refund. The full refund was always an option, the only thing that needed to happen was to have the flowers retrieved by the florist who filled the order. We began to offer partial discounts as you had made it clear that you did not want to have the flowers retrieved. Again, every effort was made to provide the highest level of customer service provided however, without a retrieval of the delivered product we are unable to provide a full refund on the order. All offers of partial discounts are still available should you be willing to accept them. Kind regards, Flowers LLC
Dear [redacted],We're very sorry to hear of this issue. It looks like it took some time for us to research your order before having refunded you for your purchase. However, I can confirm that your purchase was refunded on the 30th of June for the full amount. Best,[redacted]...
Sherrie, It appears that unfortunately there was some miscommunication with the representative from our over flow call center regarding the item being purchased. We sincerely apologize for any inconvenience or disappointment that this may have caused. Please note that at this time we...
have cancelled your order and have processed a full and complete refund back to the original form of payment. This refund may take anywhere from two to five business days to return to your account. Should you have any other questions, comments or concerns regarding this order please do let us know. Thank you, Flowers LLC
Mr. [redacted], We sincerely apologize about the delayed response. A full refund of your purchase was processed back on the 13th of May. These funds should have already been received by the credit card or banking institution and processed back into your account. Please let us know if...
you have any other questions, comments or concerns. Thank you, Flowers LLC
Dear [redacted],Regardless of what their instructions were, you paid our company, not theirs. We had absolutely no knowledge of this issue until we were made aware by you financial institution that you were disputing the charge. We cannot refund you, as this charge is currently in dispute. We're terribly sorry, but this could have gone differently if you had followed the procedure for returns that we've posted on our website for returns. Until the bank resolves this issue, we cannot help you any further. We'll state it again, we won't continue to fight the dispute, but the banks now have to handle it at this point, as we cannot risk refunding you manually, and then also having the bank refund as the result of this dispute.Best,[redacted]
Good Afternoon, The order was refunded on the 16th. The funds should have returned back to your account by this point. Please let us know if you have any other questions, comments or concerns. Thank you, Flowers LLC
Dear [redacted], We're terribly sorry that this issue has gone unaddressed. It is true that for issues with quality, we do require return of the product for a refund. This is our policy as quoted from the home page of our website: " "satisfaction guarantee" which states you are entitled to a...
maximum of a full refund of your purchase after a return of your product within 48 hours or a redelivery of your item at the soonest available opportunity ". Although, in this case we have decided to make an exception, and have refunded you for the full amount of your purchase. Your confirmation number is [redacted]. We appreciate your feedback, and will use your input to as whether our policies on return are clear enough, or if we need to make adjustments to ensure that our customer's understand our procedures. Best,[redacted]Flowers, LLC1-[redacted]
Dear [redacted],We're very sorry that you were dissatisfied with the item your recipient had received. Upon researching this issue, we found out what happened. The makara orchids that the recipe calls for are not available in your recipient's area. In fact, most florists will never stock them in this...
location since they tend to die very quickly in that climate. Instead, the florist used dendorbium orchids, which is standard procedure as they are interchangeable in all recipes consisting of orchids where regional availability is an issue. Unfortunately, we cannot provide you with a refund, as all returns must occur within 48 hours of delivery. The item was never returned, meaning your recipient was able to keep the expensive orchids that the florist could have resold. We're terribly sorry. For future reference, I've attached a screenshot of our policies on both returns and substitutions. Best,[redacted]eFlowers.com[redacted]
[redacted], We sincerely apologize that this order was not delivered on the 7th as requested. It appears that the vendors in your recipient's area simply took on too many orders for the Mother's day holiday. At this time we have cancelled your order and have issued a full and complete...
refund. Please note that this refund may take anywhere from two to five business days to return to your account, per the policies of your banking or credit card institution. Should you ever choose to order with us again please feel free to use our "[redacted]" coupon code to save twenty percent on an upcoming order. Thank you, Flowers LLC
Dear [redacted], Your purchase was refunded on the 15th of February. Please be advised that it may take your bank between 1-3 business days to accept and post this credit back to your account.
I received NO correspondence from the time I placed the order. Neither an email, nor a phone call! Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
Dear [redacted], We apologize for the belated response, it appears that we had addressed your complaint around the same time that the Revdex.com complaint was filed, therefore a formal response on this platform was overlooked. As you're aware, we had refunded you for the full amount of your purchase. I...
do need to point out though, that we are in no way a fraudulent entity, and we take great umbridge with that assertion. We are a national service with 10's of thousands of affiliates, and we depend on those affiliates to make and deliver for us. With that in mind, there are many moving parts, and a mistake will occasionally occur, whether it's with technology or one of our vendors. Best,[redacted]www.eflowers.com[redacted]
[email protected]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted], We apologize about the delay.Over the past few days we have been attempting to reach the florist that had accepted the order and have been unsuccessful in doing so. At this time we have cancelled your order per your request and have processed a full and complete refund. Please note, this...
refund may take anywhere from two to five business days to return to your account. Should you have any other questions, comments or concerns regarding this order. Thank you, [redacted]Flowers LLC
Good afternoon, This message is intended as both an apology and an acknowledgement of the problems surrounding Ms. [redacted]'s order. We have reached out to her, refunded her purchase, and offered a comp to go to a recipient of her choice and on a delivery date of her choosing. We have addressed...
the initial issue regarding the lack of coverage in her recipient's area that lead to the snowballing of events. We've also been informed that a representative from the call center we contract spoke inappropriately to Ms. [redacted] on her nth call to resolve this issue. Ms. [redacted], please accept our sincerest apologies. It was not right that we took your order in good faith without the coverage to service you. The lack of communication made things worse, and we're incredibly embarrassed to hear of the abusive attitude one of the employees that took your call. We can only hope that [redacted]'s delivery will in some small part make up for your experience. Thank you for giving us the opportunity to make this right. If you have any questions regarding [redacted]'s delivery, you may email me directly at any time at [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
Why would I want flowers delivered after my order was canceled? They said there was no delivery in this area, I assumed a canceled order meant just that, canceled. There was no further word from them for a week, until I asked where my refund was. Then they said it was a mistake, but they were the only ones who knew that. I never expressed that I wanted flowers after my order was canceled, just a refund as promised.
Regards,
[redacted]
Revdex.com:
I have...
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have been requesting a refund for over a week. I have been forced to leave this message with the off site ordering center and no one from the flower shop has ever returned one of my calls. After calling and hanging up several times yesterday, I finally reached the shop directly. The representative said " I assume your calling about your refund" in which I replied "yes" and continued to explain to her the amount of effort I had put in to get to that point. She claimed that the refund was processed that same day and it would take a few business days to post. This is extremely convenent given the fact that I have requested this 7 times previously with no result. When asked why it has taken 8 days to begin the refund process when no services were ever rendered the representative put me on hold for several minutes. When she came back on the line she said " I don't know why its taken this long, but its been processed to day, have a nice day" and then she hung up the phone. This level of customer service is what I experienced the entire time I have been working with this company. I have no faith that my funds will be reimbursed.
Regards,
[redacted]
Dear [redacted],We apologize for the miscommunication. The second purchase was refunded on the 25th Best,[redacted]
This issue has been resolved. We were finally able to be directly in touch with [redacted] and have processed his credit. With the order being from so long ago we needed him to provide the credit card number so we could refund the order back to his account. We were unable to reach him and he was unable...
to reach us for a while. Finally we were able to get in touch and the credit has been processed. [redacted], we apologize for any inconvenience. Thank you, Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted], We understand the frustration that you are feeling. However, as we had discussed it is this company's policy that for a full refund your order would need to be returned to the florist who had initially filled the order. As is the case with any retail product a return must be...
made in order to receive a full refund. Again we request that you review the disclaimer on the front page of our website: "The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Flowers, LLC or its affiliates, employees or agents, do not guarantee that services will be error-free; except the “satisfaction guarantee” which states you are entitled to a maximum of a full refund of your purchase after a return of your product within 48 hours or a redelivery of your item at the soonest available opportunity."In addition, at no point in our communications did we refuse to provide a full refund. The full refund was always an option, the only thing that needed to happen was to have the flowers retrieved by the florist who filled the order. We began to offer partial discounts as you had made it clear that you did not want to have the flowers retrieved. Again, every effort was made to provide the highest level of customer service provided however, without a retrieval of the delivered product we are unable to provide a full refund on the order. All offers of partial discounts are still available should you be willing to accept them. Kind regards, Flowers LLC
Dear [redacted],We're very sorry to hear of this issue. It looks like it took some time for us to research your order before having refunded you for your purchase. However, I can confirm that your purchase was refunded on the 30th of June for the full amount. Best,[redacted]...
[redacted]www.eflowers.com[redacted][email protected]
Sherrie, It appears that unfortunately there was some miscommunication with the representative from our over flow call center regarding the item being purchased. We sincerely apologize for any inconvenience or disappointment that this may have caused. Please note that at this time we...
have cancelled your order and have processed a full and complete refund back to the original form of payment. This refund may take anywhere from two to five business days to return to your account. Should you have any other questions, comments or concerns regarding this order please do let us know. Thank you, Flowers LLC
Mr. [redacted], We sincerely apologize about the delayed response. A full refund of your purchase was processed back on the 13th of May. These funds should have already been received by the credit card or banking institution and processed back into your account. Please let us know if...
you have any other questions, comments or concerns. Thank you, Flowers LLC
Dear [redacted],Regardless of what their instructions were, you paid our company, not theirs. We had absolutely no knowledge of this issue until we were made aware by you financial institution that you were disputing the charge. We cannot refund you, as this charge is currently in dispute. We're terribly sorry, but this could have gone differently if you had followed the procedure for returns that we've posted on our website for returns. Until the bank resolves this issue, we cannot help you any further. We'll state it again, we won't continue to fight the dispute, but the banks now have to handle it at this point, as we cannot risk refunding you manually, and then also having the bank refund as the result of this dispute.Best,[redacted]
Good Afternoon, The order was refunded on the 16th. The funds should have returned back to your account by this point. Please let us know if you have any other questions, comments or concerns. Thank you, Flowers LLC
Dear [redacted], We're terribly sorry that this issue has gone unaddressed. It is true that for issues with quality, we do require return of the product for a refund. This is our policy as quoted from the home page of our website: " "satisfaction guarantee" which states you are entitled to a...
s whether our policies on return are clear enough, or if we need to make adjustments to ensure that our customer's understand our procedures. Best,[redacted]Flowers, LLC1-[redacted]
maximum of a full refund of your purchase after a return of your product within 48 hours or a redelivery of your item at the soonest available opportunity ". Although, in this case we have decided to make an exception, and have refunded you for the full amount of your purchase. Your confirmation number is [redacted]. We appreciate your feedback, and will use your input to a
Dear [redacted],We're very sorry that you were dissatisfied with the item your recipient had received. Upon researching this issue, we found out what happened. The makara orchids that the recipe calls for are not available in your recipient's area. In fact, most florists will never stock them in this...
location since they tend to die very quickly in that climate. Instead, the florist used dendorbium orchids, which is standard procedure as they are interchangeable in all recipes consisting of orchids where regional availability is an issue. Unfortunately, we cannot provide you with a refund, as all returns must occur within 48 hours of delivery. The item was never returned, meaning your recipient was able to keep the expensive orchids that the florist could have resold. We're terribly sorry. For future reference, I've attached a screenshot of our policies on both returns and substitutions. Best,[redacted]eFlowers.com[redacted]
[redacted], We sincerely apologize that this order was not delivered on the 7th as requested. It appears that the vendors in your recipient's area simply took on too many orders for the Mother's day holiday. At this time we have cancelled your order and have issued a full and complete...
refund. Please note that this refund may take anywhere from two to five business days to return to your account, per the policies of your banking or credit card institution. Should you ever choose to order with us again please feel free to use our "[redacted]" coupon code to save twenty percent on an upcoming order. Thank you, Flowers LLC