Ms***, Regardless of the location of the product in order to provide a full refund the product must be retrieved by the florist who had initially filled the order. Again, a full refund was offered several times however, you had refused this option as you did not want to have the product retrievedYour stance on the situation was made very clear when you had stated "To ask the customer to take back a bouquet from a grieving family AFTER the funeral has been completed is terrible, tasteless and tacky." It is not that the flowers were unavailable to be retrieved, the situation is that you did not want to have them retrieved. We understand that this is a difficult time for the recipient, however, as with any retail product the item must be returned in order to receive a full refund. Kind regards, Flowers LLC
***, Unfortunately we are able to confirm that this order was not delivered as you had intended it to beThe reason it was not delivered is due to the credit card number being keyed incorrectly therefore we were unable to charge the card for the purchaseWithout being able to wire the
necessary funds to the florist we were unable to have the order sentIn addition, as the card was not charged we are unable to process any refund at this timeA call was made roughly ten minutes ago to explain the issue and to see if you would like to have the card charged so we could send the order todayWe even offered to add additional funds from our company as a complimentary upgrade for the confusionUnfortunately we were hung up on before we could accurately explain how we would like to proceedThe card has not been charged, will not be charged and no refunds will take placeThank you, Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dear ***,Unfortunately, as this purchase is currently in dispute with you financial institution, we cannot issue a refundAt this point, it is up to your financial institution to make the decision as to whether or not to allow payment on this purchaseOur financial department has noted that we
intend to submit to the disputePlease be advised, going forward, that we have a very straight forward return policy that was not followedFor a refund to occur, all products need to be returned within hours of when deliveries take placeFrom what we understand, the product was never returnedBest,*** ***
Good Morning, We sincerely apologize about the delayAt this time we have cancelled your order and have issued a full and complete refund.Please note that this refund may take anywhere from two to five business days to return to your accountWe sincerely apologize for any inconvenienceThank you,
Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dear ***, We're a little confused about your complaintWhile it's true that it seems that you received some correspondence in error, you had indicated that you still wished to have your order delivered if possible, and it wasSo we're not exactly sure why you would feel entitled to a
refund since your order was deliveredIf you could clarify, we're happy to take another look at the situation. Best,*** ***
***
***
Ms. ***, We have done everything that we can to satisfy you as a customerWe would like to recommend that next time you place an order please double check to see if the item is going to be sent through Federal Express or UPSWe have these items very clearly marked on our site
The items that ship out through this method of shipping are unable to arrive with water in the vase as they are shipped through the mailIf water were included in the vase this could damage other packages that it is being shipped withIn addition to this, these items ship out from specific vendors who are well versed in how to ship these products in a timely manner so they arrive in good conditionDespite all of this, we will be cancelling both orders and refunding you in fullHowever, may we suggest that next time you place an order whether it be through this company or another to look for an item that would be hand delivered by a local floristAn item delivered by a local florist would include water in the vase at the local florists deliver the arrangements already set up for you whereas the items that you had selected ship overnight in a boxPlease note, you have been refunded in full and this refund will return back to your account within two to five business daysThank you, Flowers LLC
Ms***, We sincerely apologize for any inconvenience that this may have causedJust to clarify, the e-mail sent to you to inform you of the lack of coverage in your recipient's area was sent on the 19th at 5:PM. In addition, the FTD service is an at will service for floristsThat is
to say, that they are able to opt into the program and opt out of the program at their discretionUnfortunately at this time we currently do not have a florist servicing ***, TX. We have cancelled your order and have processed a full and complete refund in the amount of $Please note that this refund may take anywhere from two to five business days to return to your account, per the policies of your financial institution. If you have any other questions, comments or concerns regarding this order please feel free to reach out to us at *** or by phone at ***. Thank you, Flowers LLC
Dear ***, We sincerely apologize for the belated responseOur records indicate that you were in fact refunded for this purchaseThat said, we would like to offer to have a complimentary arrangement sent to your recipient free of chargePlease feel free to send an email
*** and put "attention *** in the subject lineI will be happy to follow up with you personally. *** ***Flowers, LL***
Dear [redacted], As the recipient of an order, we cannot discuss billing details with you for liability reasons. We have reached out to the purchaser and resolved the issue. Best,[redacted]eFlowers.com[redacted]
Dear Bev, We are sorry to hear of your disappointment. After careful consideration, we have decided to refund you for your purchase. Please be advised that it may take between 1-3 business days for your bank to accept and process this credit. Best,[redacted]eFlowers.com[redacted]
You have failed to address the fact that your florist did not contact me on Friday as your customer service indicated they would. Had they contacted me when promised, the flowers could've easily been retrieved or replaced and it would've been BEFORE the funeral when the location of flowers was still known because they were still at the funeral home (where they had been delivered).
Regards,
[redacted]
Dear [redacted], We sincerely apologize for the lapse in communication. Mother's Day is the busiest delivery period in the industry, and claims relating to non delivery take longer than what is normally acceptable for us to process. Things tend to get a bit more confusing when the delivering florist...
responsible for an order claims that the delivery was actually made. It is possible that we had been trying to correspond with you via email, and that some of our correspondence may have wound up in the spam folder. This is an issue that is especially prevalent for us when trying to communicate with gmail accounts, but it is an issue we are working on fixing none the less. I can confirm that you were refunded for the the full amount of your purchase on the 22nd of May, in the amount of $47.98. As a show of good faith, I'd like to offer to have your arrangement redelivered at no cost to you. Please feel free to email me the address, card message, and requested delivery date, and we will get your complimentary item delivered to [redacted]. Please email me directly at [redacted]. Best,[redacted]
1-[redacted]1-[redacted]
[redacted], We apologize for the confusion. It appears to us that you had been reaching our overflow call center.Unfortunately they are unable to process any refunds they would simply take a message and forward that to our main office. We did receive a message from you and this order has been cancelled...
and refunded as of early this morning. Please note that this refund may take anywhere from two to five business days to return to your account. Thank you,Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
We are unsure as to why our response was found to be unsatisfactory as we have offered the resolution that you had initially requested. We have since spoken and your full refund has been processed. Please note that this refund may take anywhere from two to five business days to return to your account. Thank you, Flowers LLC
[redacted], We apologize about the delay however, we were waiting for the response to the e-mail we sent you this morning detailing the options we would have available to proceed with. At this time we have cancelled your order per your request and have processed a full and complete...
refund. Please note that this refund may take anywhere from two to five business days to be processed back into your account per your financial institutions policies. We apologize for any inconvenience. Thank you, Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:Considering that most FTD arrangements are sent from out of town, I had no way to see the arrangement myself. My 86 yr. old mother reluctantly told me that it had died a few days after the fact. She spent 4 days nursing it before she let me know. Being in the business, there are two solutions I would have done. Firstly, it should be easier to submit a complaint. There were too many "it's not my job" responses. Secondly, just for good will, I would reimburse the client fully and apologize. That being said, I will accept the resolution of a partial reimbursement, but will remain wiser from here on out.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms***, Regardless of the location of the product in order to provide a full refund the product must be retrieved by the florist who had initially filled the order. Again, a full refund was offered several times however, you had refused this option as you did not want to have the product retrievedYour stance on the situation was made very clear when you had stated "To ask the customer to take back a bouquet from a grieving family AFTER the funeral has been completed is terrible, tasteless and tacky." It is not that the flowers were unavailable to be retrieved, the situation is that you did not want to have them retrieved. We understand that this is a difficult time for the recipient, however, as with any retail product the item must be returned in order to receive a full refund. Kind regards, Flowers LLC
***, Unfortunately we are able to confirm that this order was not delivered as you had intended it to beThe reason it was not delivered is due to the credit card number being keyed incorrectly therefore we were unable to charge the card for the purchaseWithout being able to wire the
necessary funds to the florist we were unable to have the order sentIn addition, as the card was not charged we are unable to process any refund at this timeA call was made roughly ten minutes ago to explain the issue and to see if you would like to have the card charged so we could send the order todayWe even offered to add additional funds from our company as a complimentary upgrade for the confusionUnfortunately we were hung up on before we could accurately explain how we would like to proceedThe card has not been charged, will not be charged and no refunds will take placeThank you, Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dear ***,Unfortunately, as this purchase is currently in dispute with you financial institution, we cannot issue a refundAt this point, it is up to your financial institution to make the decision as to whether or not to allow payment on this purchaseOur financial department has noted that we
intend to submit to the disputePlease be advised, going forward, that we have a very straight forward return policy that was not followedFor a refund to occur, all products need to be returned within hours of when deliveries take placeFrom what we understand, the product was never returnedBest,*** ***
Good Morning, We sincerely apologize about the delayAt this time we have cancelled your order and have issued a full and complete refund.Please note that this refund may take anywhere from two to five business days to return to your accountWe sincerely apologize for any inconvenienceThank you,
Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Dear ***, We're a little confused about your complaintWhile it's true that it seems that you received some correspondence in error, you had indicated that you still wished to have your order delivered if possible, and it wasSo we're not exactly sure why you would feel entitled to a
refund since your order was deliveredIf you could clarify, we're happy to take another look at the situation. Best,*** ***
***
***
Ms. ***, We have done everything that we can to satisfy you as a customerWe would like to recommend that next time you place an order please double check to see if the item is going to be sent through Federal Express or UPSWe have these items very clearly marked on our site
The items that ship out through this method of shipping are unable to arrive with water in the vase as they are shipped through the mailIf water were included in the vase this could damage other packages that it is being shipped withIn addition to this, these items ship out from specific vendors who are well versed in how to ship these products in a timely manner so they arrive in good conditionDespite all of this, we will be cancelling both orders and refunding you in fullHowever, may we suggest that next time you place an order whether it be through this company or another to look for an item that would be hand delivered by a local floristAn item delivered by a local florist would include water in the vase at the local florists deliver the arrangements already set up for you whereas the items that you had selected ship overnight in a boxPlease note, you have been refunded in full and this refund will return back to your account within two to five business daysThank you, Flowers LLC
Ms***, We sincerely apologize for any inconvenience that this may have causedJust to clarify, the e-mail sent to you to inform you of the lack of coverage in your recipient's area was sent on the 19th at 5:PM. In addition, the FTD service is an at will service for floristsThat is
to say, that they are able to opt into the program and opt out of the program at their discretionUnfortunately at this time we currently do not have a florist servicing ***, TX. We have cancelled your order and have processed a full and complete refund in the amount of $Please note that this refund may take anywhere from two to five business days to return to your account, per the policies of your financial institution. If you have any other questions, comments or concerns regarding this order please feel free to reach out to us at *** or by phone at ***. Thank you, Flowers LLC
Dear ***, We sincerely apologize for the belated responseOur records indicate that you were in fact refunded for this purchaseThat said, we would like to offer to have a complimentary arrangement sent to your recipient free of chargePlease feel free to send an email
*** and put "attention *** in the subject lineI will be happy to follow up with you personally. *** ***Flowers, LL***
Dear [redacted], As the recipient of an order, we cannot discuss billing details with you for liability reasons. We have reached out to the purchaser and resolved the issue. Best,[redacted]eFlowers.com[redacted]
Dear Bev, We are sorry to hear of your disappointment. After careful consideration, we have decided to refund you for your purchase. Please be advised that it may take between 1-3 business days for your bank to accept and process this credit. Best,[redacted]eFlowers.com[redacted]
You have failed to address the fact that your florist did not contact me on Friday as your customer service indicated they would. Had they contacted me when promised, the flowers could've easily been retrieved or replaced and it would've been BEFORE the funeral when the location of flowers was still known because they were still at the funeral home (where they had been delivered).
Regards,
[redacted]
Dear [redacted], We sincerely apologize for the lapse in communication. Mother's Day is the busiest delivery period in the industry, and claims relating to non delivery take longer than what is normally acceptable for us to process. Things tend to get a bit more confusing when the delivering florist...
responsible for an order claims that the delivery was actually made. It is possible that we had been trying to correspond with you via email, and that some of our correspondence may have wound up in the spam folder. This is an issue that is especially prevalent for us when trying to communicate with gmail accounts, but it is an issue we are working on fixing none the less. I can confirm that you were refunded for the the full amount of your purchase on the 22nd of May, in the amount of $47.98. As a show of good faith, I'd like to offer to have your arrangement redelivered at no cost to you. Please feel free to email me the address, card message, and requested delivery date, and we will get your complimentary item delivered to [redacted]. Please email me directly at [redacted]. Best,[redacted]
1-[redacted]1-[redacted]
[redacted], We apologize for the confusion. It appears to us that you had been reaching our overflow call center.Unfortunately they are unable to process any refunds they would simply take a message and forward that to our main office. We did receive a message from you and this order has been cancelled...
and refunded as of early this morning. Please note that this refund may take anywhere from two to five business days to return to your account. Thank you,Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]
We are unsure as to why our response was found to be unsatisfactory as we have offered the resolution that you had initially requested. We have since spoken and your full refund has been processed. Please note that this refund may take anywhere from two to five business days to return to your account. Thank you, Flowers LLC
[redacted], We apologize about the delay however, we were waiting for the response to the e-mail we sent you this morning detailing the options we would have available to proceed with. At this time we have cancelled your order per your request and have processed a full and complete...
refund. Please note that this refund may take anywhere from two to five business days to be processed back into your account per your financial institutions policies. We apologize for any inconvenience. Thank you, Flowers LLC
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:Considering that most FTD arrangements are sent from out of town, I had no way to see the arrangement myself. My 86 yr. old mother reluctantly told me that it had died a few days after the fact. She spent 4 days nursing it before she let me know. Being in the business, there are two solutions I would have done. Firstly, it should be easier to submit a complaint. There were too many "it's not my job" responses. Secondly, just for good will, I would reimburse the client fully and apologize. That being said, I will accept the resolution of a partial reimbursement, but will remain wiser from here on out.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]