Dear [redacted], We sincerely apologize for your negative experience. The way our company works is that when an order is placed with our company, we then send your order toe a floral shop within your recipient's area for fulfillment. We do take non delivery claims very seriously, but at the same...
time, require time to allow for the florist to investigate any claims. Being that this order occurred during the busiest delivery season of the year, it seems that researching this order took longer than what is normally acceptable, and for that we are very sorry. We can confirm that your purchase was refunded on the 15th of May in the amount of $59.98. Best,[redacted]Flowers, LLC[redacted]
Mr. [redacted], We understand that you are upset. At this time we have set your arrangement up to be delivered tomorrow 5/12. Please note that a tracking number will be provided to you once it has been generated by the vendor. We apologize again for any inconvenience that this may have caused you. Thank you, Flowers LLC
Hi [redacted].We have a substitution policy that allows for the florists within our network to make substitutions in order to accommodate delivery times. You may view that policy here: [redacted]. We cannot offer a refund if the item is not available for a return. We'd like to reiterate that we are willing to adjust your total by refunding you for your service charge, as well as an additional 10%. Best,[redacted][email protected][redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted], We sincerely apologize for the inconvenience that you have experienced. Our records indicate that a partial refund of the $17.99 had been processed back on the 8th of May and the rest of the amount spent was refunded back on the 13th. There should be two refunds one for the...
$17.99 and one for the $44.99, these two refunds equal out to the total cost of the $62.98 spent on the order. In addition we have set up a complimentary arrangement to be delivered to your recipient for our soonest available delivery date in that area which is Thursday the 18th. We apologize again for any inconvenience. Thank you, Flowers LLC
Dear [redacted], We sincerely apologize for your negative experience. The way our company works is that when an order is placed with our company, we then send your order toe a floral shop within your recipient's area for fulfillment. We do take non delivery claims very seriously, but at the same...
time, require time to allow for the florist to investigate any claims. Being that this order occurred during the busiest delivery season of the year, it seems that researching this order took longer than what is normally acceptable, and for that we are very sorry. We can confirm that your purchase was refunded on the 15th of May in the amount of $59.98. Best,[redacted]Flowers, LLC[redacted]
Mr. [redacted], We understand that you are upset. At this time we have set your arrangement up to be delivered tomorrow 5/12. Please note that a tracking number will be provided to you once it has been generated by the vendor. We apologize again for any inconvenience that this may have caused you. Thank you, Flowers LLC
Hi [redacted].We have a substitution policy that allows for the florists within our network to make substitutions in order to accommodate delivery times. You may view that policy here: [redacted]. We cannot offer a refund if the item is not available for a return. We'd like to reiterate that we are willing to adjust your total by refunding you for your service charge, as well as an additional 10%. Best,[redacted][email protected][redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[redacted], We sincerely apologize for the inconvenience that you have experienced. Our records indicate that a partial refund of the $17.99 had been processed back on the 8th of May and the rest of the amount spent was refunded back on the 13th. There should be two refunds one for the...
$17.99 and one for the $44.99, these two refunds equal out to the total cost of the $62.98 spent on the order. In addition we have set up a complimentary arrangement to be delivered to your recipient for our soonest available delivery date in that area which is Thursday the 18th. We apologize again for any inconvenience. Thank you, Flowers LLC