FMR

Dear Mr. [redacted], We would like to apologize for the inconvenience to you and your family. The file in our office was placed in a status showing active. The issue has been resolved and we can assure you that you or your family will no longer be contacted. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on debt attached to your name. Your account was placed into our office on January 4, 2016 and on January 9, 2016 you contacted one of our representatives and all of the information was provided to you. At that time you stated that you did not do...

this and that you would not be resolving this matter. Again all information pertaining to this matter was provided to our office and we can assure you that this is not a scam. It is unfortunate that this may be a case of identity theft which was discussed during said conversation. In conclusion your account was documented as dispute; it has been closed. You have not and will not receive any further calls from this office. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on debt attached to your name. Most importantly, you were not contacted 20-30 times or at 9:00 at night. This office operates Monday thru Friday from 9:00 am to 6:00 pm eastern standard time and does not contact a phone number more than once per...

day. You in fact contacted our office four times on February 1, 2016 and each conversation has been reviewed. During the first call you made to our office you refused to verify we had the correct party on the line. This, by law, is required before you can be provided the details of the debt. On your second phone call to our office you were extremely combative, yelling, and interrupting the representative, when she was finally able to verify you were the correct party, she gave you the details of the debt which you disputed. It is unfortunate that the representative had to terminate this call when you became extremely irate.  At this time your account was documented as a refusal.  On your 3rd and 4th phone call you were provided the same exact information, including our companies name, location, and you were told that the account would be documented as a refusal and closed. Each representative did their best to assist you and remained professional. Unfortunately you were unable to discuss the matter. Your account has been closed and returned. You will not receive any further calls from this office. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to handle a personal business matter for [redacted], in which you were contracted in error. All three of the phone calls you placed to this office have been carefully reviewed. First and foremost we want to express our deepest apologies for any lack of...

professionalism you experienced. Our company takes pride in customer service and we are very disappointed in the response of our representative. That being said the proper disciplinary action has been taken. We can assure you that your phone number has been removed and that you will not receive any further calls from this office. Again we apologize for any inconvenience. Regards, Nick W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear Ms. [redacted], FMR has been contracted to collect on debt attached to your name. The first representative you spoke with provided you any information that was given to our office and sent the letter you requested to your new email [redacted].com. Additionally you were given the opportunity to...

review the document and contact us with any questions. At the time of your second phone call you did not identify yourself or verify you were the correct party only that you were disputing this matter and the letter that was sent. Upon review of both phone conversations you had with our representative we have documented your account as dispute and it has been closed. We would like to assure to you that you will not receive any future communication from this office. Regards, Nick W.

Dear Mr. [redacted], FMR had been contracted to collect on debt attached to your name. After reviewing your complaint, the account, and our call records, FMR respectfully disagrees with a large portion of your findings. We unfortunately had no verified information direct to you, location and tracing...

efforts revealed some potential points of contact through your family. At no point did a representative of FMR disclose any information to a third party concerning this debt. Furthermore, FMR does not go by any other name, ever. If your wife had contacted this office concerning the debt, she would have been asked to have you call due to our protocol of not disclosing the purpose of the call to anyone including a spouse of the consumer we are attempting to speak with. The representative you spoke with on 06/22/2016 immediately documented the debt disputed and closed. FMR believes you are being contacted by another company and are confusing their tactics with our efforts. FMR would like to apologize for any inconvenience and assures that we will not be contacting you or your family again. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to handle a personal business matter attached to your name. First we would like to address that you have never contacted our office to discuss this matter. Most importantly, our office does not provide any details of the matter due to federal privacy laws and...

in no way is threatening or rude. This statement is untrue and unfounded. We can assure you that this is not a scam. We are attempting to inform you of the details. However, we have made the decision to close this matter. You or your daughter will not receive any further calls from this office. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. After reviewing the call from 04/28/2016 between yourself and a representative, there was never a mention of bank fraud charges. That is a very serious allegation, one that if true, would have the representative...

terminated immediately. Per the phone call you are clearly disputing the debt. We have documented the account appropriately and you will receive no further contact. FMR would like to apologize for any inconvenience. Regards, Nick W.

Dear Ms. [redacted], FMR had been contracted to collect on a debt attached to your name. Unfortunately it is impossible for us to know that you had previously paid this off and would like to apologize regarding the contact. The company that you had initially paid never properly closed the account out. As...

far as your relatives being contacted, the only person other than yourself that spoke with a representative of FMR was a gentleman with a number ending [redacted] and nothing at all was disclosed concerning the details of the account. Your account with this office has been closed and you or your family will receive no further communication from this office. FMR would like to apologize for any inconvenience. Regard, Nick W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, no documentation was ever received which reinforces the fact that this is not a legitimate claim.
Regards,
[redacted]

Dear Mr. [redacted], FMR has been contacted to handle a personal business matter attached you your name. As you stated, we are attempting to locate you to discuss the details of this matter with you. However you have not spoke with anyone if our office. No one claims you owe anything as you have not...

spoken a representative of this company. Your allegations that we are a scam and targeting unsuspecting people are libel and unfounded. We have made to decision to discontinue all contact with you. Regards, Nick W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. The account in our office has been documented as disputed. There has been nothing reported to the credit bureaus from this office. All collection activity has ceased.  FMR would like to apologize for any...

inconvenience. Your personal information will go no further than our office and the account is now encrypted with a password that only I have access to. If you need anything else please contact me directly. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to handle a personal business matter attached to your name. After review of the matter in question, the individual we are looking to speak with resides in the state of [redacted]. We apologize for the misinformation that we were provided. FMR has remedied the...

situation and assures you there will be no further contact from this office. Regards, Nick W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], The transaction you made on 02/02/16 has been reversed. The usual time frame for the funds to become available is usually between seven and ten business days. FMR provided you with the information that was provided to us. FMR would like to apologize for any inconvenience. Regards,...

Nick W.

Dear Ms. [redacted], FMR would like to apologize for any inconvenience. All collection activity has been permanently discontinued. You will receive no further contact from this office. Regards, Nick W.

Please provide the name of the consumer that we are attempting to locate so we may remedy the situation. Thank you.

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. Collection activity on this account had permanently ceased as of 12-03-2015. FMR would like to apologize for any inconvenience and the delay in response. Your account has been closed with monetary...

relief. Regards, Nick W.