FMR

Dear Ms. [redacted], In your complaint you state that this company is a scam. That is a very serious and untrue allegation. You have never even spoke with a representative of this company, so I am not sure how you would come to that conclusion. Either way, you will not be contacted by this office...

again. Regards, [redacted]

Forward
Movement Recovery (“FMR”) has received the above complaint and appreciates the
opportunity to respond in kind.
 FMR
is a collection agency and the current creditor and owner of an unpaid personal
loan in Ms. [redacted]’s husband’s name.  The
personal loan Mr. [redacted] took...

out, originated with [redacted]. The last four
account number digits are [redacted].  We are
attaching the verification of debt letter with our response for Mr. and Ms. [redacted]’s
convenience.  We would like to note that
FMR did not take over [redacted], rather we purchased the personal loan that Mr.
[redacted] took out with [redacted] and are the current owners of the individual
loan, not the entire company.  We are
sorry if there was any confusion Mr. or Ms. [redacted] had.
 FMR did speak with Ms. [redacted]
on July 30, 2015 after her husband verified his information and gave his wife permission
to speak on his behalf.  After again
verifying all necessary information with Ms. [redacted] about the above account
and Mr. [redacted]’s identity, she requested we send the above verification of
debt, which was sent the same day.  Ms.
[redacted] called back in after receiving the email and stated she would like to
resolve this and that she would contact us back with more information.
 We did not hear from Mr.
or Ms. [redacted] again until we received this complaint from your office.  We will treat this complaint as a cease and
desist and no further contact will take place regarding this account unless Mr.
[redacted] calls in himself to resolve the unpaid account.
 Please contact
the undersigned if we can be of any additional help in this matter. 
Sincerely, Authorized
Representative of
Forward
Movement Recovery

Dear Ms. [redacted], FMR had been contracted to collect on a debt attached to your husband's name. You are stating repeatedly this is a scam, which is untrue and unfounded, as well as slander. You stated to the representative on the call that took place on 06/13/2016 that you have been scammed...

before, correct? So it is possible that your husbands identity had been compromised in the past and this is some of the fallout from that unfortunate incident. We apologize about any inconvenience. The account in question has been closed and there will be no further collection activity from this office. We would also recommend viewing Mr. [redacted]'s credit report to make sure there are no discrepancies. Regards, Nick W.

Dear [redacted], FMR has been contracted to handle a personal business matter. Unfortunately your phone number was called in error for an individual we are attempting to notify of this matter. The phone call in question has been reviewed and we would like to offer an apology for the behavior of...

our representative. He did not follow protocol and he will be reprimanded. FMR would also like to assure you that your phone number has been removed and that you will not receive any more phone calls from this office. Regards, Nick W.

Dear Ms. [redacted], FMR cannot speak on behalf of any other business, we will treat this as a cease and desist. There will be no further correspondence from FMR. We would like to apologize for any inconvenience. Regards, Nick W.

Forward
Movement Recovery (“FMR”) is in receipt of Ms. [redacted]’s complaint and
appreciated the opportunity to respond.
We
apologize for any confusion in our previous response.  As we stated, we did not contact Ms.
[redacted]’s references after we spoke with her on October 15, 2015.  Calls were placed prior to that in an effort
to locate her.  Reviewing this account
with the representative that spoke with Ms. [redacted], we are not sure why an
additional call was placed after the October 15, 2015 conversation with Ms.
[redacted].  We have placed a note in our
representative’s file and they have been sent for additional training.
We are attaching a Verification of Debt for
her convenience; however, we have closed her account and no further collection activity
has taken place.  We encourage Ms.
[redacted] to contact our office if she has any additional questions.
Please
contact the undersigned if we can be of any additional help in this matter.
Sincerely,
Nick W.
Authorized
Representative of
Forward Movement
Recovery

Dear Ms. [redacted], FMR has been contracted to handle a personal business matter for [redacted]. Any of this information you are claiming was given to you is untrue, as you did not verify the correct information for the representative to disclose the details to you. We have removed your phone...

number from our database, and we have closed the matter in question. You will not receive any more phone calls from this office. Regards, Nick W.

Dear Mr. [redacted], FMR has been contracted to collect on debt attached to your name. On June 26, 2017 you spoke with a representative who provided you any and all information that was placed with our office pertaining to the debt. We did review the conversation and at no point you were you told that...

you were being sued. It was offered for you to resolve this matter, however you did dispute this matter and that time the account was documented as such and returned. You will not receive any more phone calls from this office. Regards, Nick W.

Dear Mr. [redacted], FMR has been contracted to handle a personal business matter of yours. We have sent documentation to [redacted]. [redacted], FL. [redacted]. Please contact the office upon receipt of said documentation. Regards, Nick W.

Dear Ms. [redacted], FMR has reviewed your account and we found that documentation was sent to the email you provided on October 6, 2016, well before your first payment was made. Had you have not received the email or were unable to locate it, you could have contacted our office for it to be resent to...

you. You did eventually contact our office on October 19, 2016 regarding your payment being processed. On the call you were combative and unwilling to come to a decision in resolving this matter. Based on this we have made the decision to discontinue all collection efforts. Your account has been closed internally. All future payments have been deleted and you will not be contacted from this office again. Regards, Nick W.

Dear Mr. [redacted], FMR had been contracted to collect on debt attached to your name. On 05/13/2016 you spoke with a representative concerning the debt, never did you dispute the debt after all of the information was provided to you. You stated that you had paid the debt off previously and you were...

going to locate documentation to that effect. The phone numbers that FMR uses are by no means spoof numbers, you can call any of them back and they will reach this office. The allegation that we have a "list of victims to scam" is ridiculous and untrue. Your account with this office has been closed and returned. You will receive no further communication from us. FMR would like to apologize for any inconvenience. Regards, Nick W.

Dear Ms. [redacted], FMR has been contacted to handle a personal business matter attached to your name. As per a review of our phone records to and from this office, it has been proven that you never spoke with anyone at FMR therefore making your entire statement libel. You are clearly mistaking...

FMR with another company. However, FMR has removed your information and can assure you there will be no further location attempts. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to handle a personal business issue of yours. The reason for calls being placed to anyone other than you is regarding location and tracing efforts due to not having a verified direct line for you. A returned phone call would cease all location efforts...

immediately. Unfortunately we have not received a return call to verify contact information direct to you. FMR has never sent an email to you regarding anything. FMR would like to apologize for any inconvenience this may have caused you. We have discontinued all efforts regarding this issue. Regards, Nick W.

Dear Mr. [redacted], FMR has been contracted to collect on debt attached to your name. Any information that we have pertaining to this debt has been placed with this office, including the dates. The phone call in question has been reviewed, it was determined that this may have been identity theft because...

you did not recall the debt.  You requested time to review your records and never mentioned that this was paid prior or that this was an inactive debt. As per your request collection activity has been discontinued. Your account has been closed and returned and you will not receive any further contact from this office. Regards, Nick W.

Dear Ms. [redacted], FMR would like to apologize for any inconvenience. Your account was showing as valid, upon further research the date field was formatted incorrectly on the account which was not catching your bankruptcy. Your account has been placed in the proper status and you will receive no...

further communication. Regards, Nick W.

Dear Mr. [redacted], FMR has been contracted to handle a personal matter attached to your name. The two phone calls you made to our office on January 29, 2017 were the only phone calls you placed to our office. On both occassions you were not given any information pertaining to the matter due to...

the fact we could not verify you were the correct party. You were assured that you would not recieve any more phone calls from this office. It seems that you may have spoke to a different company prior to this matter being prior to us receiving the matter We do apologize for any inconvenience. Your phone number has been removed as stated to you and the matter has been closed and returned. Regards, Nick W.

Dear Ms. [redacted], FMR would like to apologize for any inconvenience. By law we are permitted to contact relatives for location information. We have your social security number and work telephone number on file due to them being placed on the original contract. FMR was unaware that you had filed...

bankruptcy or paid this prior as you provided the representative you spoke with none of this information. As far as disregard for state and federal law, that statement is simply untrue. FMR operates within the confines of state and federal law on every call. If there is an issue with a representative of this company there is a very strict disciplinary protocol in place. The allegation that FMR is a scam, is unfounded and completely untrue. Again we apologize for any inconvenience. You will receive no further communication from this office. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. I would like to apologize for the way the representative handled the situation. She has been submitted for continued training. FMR has documented your account as cease and desist. All collection efforts have been...

permanently suspended.  Regards, Nick W.

Forward
Movement Recovery (“FMR”) is in receipt of Mr. [redacted]’s complaint and is
happy to respond. FMR
was attempting to contact Mr. [redacted] regarding a personal loan he took out in
his own name.  The original creditor for
Mr. [redacted]’s personal loan was [redacted] Solutions LLC.  We...

would like to note that we are not
representing the original creditor, rather we are in receipt of Mr. [redacted]’s
personal loan in a portfolio we received from our broker. 
We only spoke with Mr.
[redacted] on November 10, 2015.  He stated
that he does not remember this loan and wanted to check his bank
statements.  We scheduled a time that we
would follow up with Mr. [redacted] to allow him time to check into his
records.  We did not speak with him again
after the initial contact. Mr. [redacted]’s complaint
was the first time we heard of any issues. 
We wish he would have contacted our representatives and provided his
bank records to show his dispute.  We will
honor Mr. [redacted]’s request and not contact him again regarding this account.
We hope our assurance
that Mr. [redacted]’s account being closed and not resold is sufficient
resolution.  We ask that if Mr. [redacted] is
called regarding this account again, he immediately informs us. Please
contact the undersigned if we can be of any additional help in this matter.
Sincerely,
Nick W.
Authorized
Representative of
Forward
Movement Recovery

Dear Mr. [redacted], Based on the information you are providing in the complaint, all collection efforts have ceased. You or your family will receive no further communication. FMR would like to apologize for any inconvenience. Your account has been closed with monetary relief. Regards, Nick W.