Freedom Debt Relief, LLC

We have been in contact with [redacted] regarding her complaint and advised her that we are willing to offer a courtesy refund and we have provided the next steps in order to process this refundWe have also provided a different option, should [redacted] choose to reinstate into our programFreedom Debt Relief followed the terms of the contract that [redacted] signed and we have confirmed that no errors were made on our behalfWe have the client’s best interest in mind and would like to successfully continue helping her, either way, in becoming debt free

Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ Ms [redacted] was terminated from our program by errorThis action caused an account enrolled in our program to go null and voidWe have reinstated Ms [redacted] and we have negotiated a new settlement for herAt this point we are only waiting for Ms [redacted] to authorize her new settlement and then we will process it for her

Complaint: [redacted] I am rejecting this response because: I still feel I am owed $ As I stated in previous correspondence, when I spoke with [redacted] on May 15, he stated that I would received a total refund of $I was refunded $which was only half of the funds left in my account after I terminated my account with Freedom Debt Relief Freedom Debt Relief stated I was given a direct contact should I have questions That contact was [redacted] who I spoke with on May 30, [redacted] was very rude and unprofessional Every time I tried to talk, she talked across me At the end of our conversation, she did not give me a contact I could speak with if I had more questions So the statement made by Freedom Debt Relief that they provided me a contact person to speak with should I have questions, is not true In any event, it looks like Freedom Debit Relief is continuing to go against the contract procedures they provided me at the onset of my joining their program I only wish I had read the negative reviews regarding Freedom Debt Relief before I signed on with them.Sincerely, [redacted]

We have reached out to [redacted] to discuss her account and review her concernsWe were able to resolve [redacted] complaint and she has been appointed with a direct point of contact should she need further assistance

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Ms [redacted] requested to withdraw funds from her dedicated account with Cross Roads FinancialThere was an error at Cross Roads Financial, and Ms [redacted] 's funds were not releasedThis has been corrected and Ms [redacted] has received the funds she requested Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/06) */

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/05/21) */ Mr [redacted] was only enrolled in our program for months before he decided to terminate from the programFreedom Debt Relief only charges fees for accounts that have been successfully negotiated and approved by our clientsWhen Mr*** terminated from the program, we had negotiated settlements for him and had scheduled to collect the fees for these accounts, according to the terms of the client agreementMr [redacted] was not happy about the fees, and as a courtesy, we have provided him a partial refund of his fees Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/05/26) */ The company has contacted me and promised to resolve the issuePlease suspend my complaint for nowThank you for your assistance!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ Ms [redacted] was only enrolled in our program for about monthsIn the time she was in our program, we were able to negotiate a settlement for less than 50% on one of her largest accountsMs [redacted] was not clear about how involved she may need to be to be successful in the program and she stated she was not clear on what our fees were and how we charged her for feesWe never charge fees to our clients until we negotiate a settlement that our clients approveAs a courtesy we have offered Ms [redacted] a partial refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do accept their resolution and they have provided me with a partial refundHowever, their written response makes it sound like the issue at hand was all my misunderstanding and they take no responsibility for their actions (or inactions or misactions) on their endYes, I was enrolled for several months, during which time I had to continually push for action toward my creditorsYes, I misunderstand fee arrangements, but that was because they were misrepresented by an individual in their employAnd, yes, one (1) creditor in all this time was negotiated, but mostly because I stepped in and worked in conjuntion with that creditor to get this taken care ofRevdex.com may consider this matter resolved and closed, however, I felt their written response was not quite the actual truth of the matterAs long as my response is shared with consumers along with theirs, I am more than happy to close this matter Final Business Response / [redacted] (4000, 9, 2015/09/15) */ Ms [redacted] was only enrolled in our program for about monthsIn the time she was in our program, we were able to negotiate a settlement for less than 50% on one of her largest accountsMs [redacted] was not clear about how involved she may need to be to be successful in the program and she stated she was not clear on what our fees were and how we charged her for feesWe never charge fees to our clients until we negotiate a settlement that our clients approveAs a courtesy we have offered Ms [redacted] a partial refund

We have spoken with Ms [redacted] in regards to her complaintAt this time, Ms [redacted] still has concerns and reservations that she feels are not being addressed by Freedom Debt ReliefWe have tried to explain to Ms [redacted] how we processed the settlements and fees on her account, however, Ms*** still feels like there were mistakes madeFreedom Debt Relief has thoroughly researched Ms [redacted] account and we can confirm that no errors were made by Freedom Debt ReliefWe have provided Ms [redacted] with the requested settlement information, as well as a direct point of contact, should she have any questions or concerns moving forward

Ms [redacted] was under the impression that one of her accounts was in a structured settlement when it was notWe are sorry for the confusion and we have offered Ms [redacted] a partial refund to assist her in resolving this debt

We have reached out to [redacted] regarding his complaint and are working on resolving the complaint with the clientWe will continue our contact with the client until both parties feel the complaint is completely resolved[redacted] has a direct point of contact within our Consolidation Plus department so any questions or concerns may be answered

Initial Business Response / [redacted] (1000, 5, 2015/06/21) */ While Ms [redacted] was in our program, we successfully negotiated settlements on of her accounts in the programWhen Ms [redacted] terminated from our program, there were still fees owed to Freedom Debt ReliefMs [redacted] stated that she wanted the fees returned to herWe have spoken with Ms [redacted] and explained how our fees are only collected after we negotiate a settlement that our clients approveAs a courtesy, we have offered Ms [redacted] a partial refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received documentation from Freedom that they would in fact refund me $555, the paperwork is dated I filled out all paperwork on my end, signed and returned it to them, meeting all deadlines - I see they responded on 6.21, so they clearly received everything As of July 1, I am still awaiting paymentAnd no one will return my calls

Initial Business Response / [redacted] (1000, 5, 2016/02/25) */ We are currently working on negotiating a settlement for Mr [redacted] 's last accountWe are sorry that the estimated time frame to complete his program has been exceeded, but we want to make sure we get the best settlements possible for our clientsMr [redacted] has requested more communication from our team and we are committed to providing him consistent updates on the progress of his program Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) there has been communication but no resolution at this timeIT has been slowgiving one more week then will make a determination.As of today there is nothing to accept or reject Final Business Response / [redacted] (4000, 9, 2016/03/07) */ We are sorry if there was any confusion about how our program worksWe spoke with Mr [redacted] and are working to resolve his concernsWe are currently working hard to negotiate a settlement on his last account, and will keep Mr [redacted] aware of all progress Final Consumer Response / [redacted] (4200, 11, 2016/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) One of the creditors they agreed to settle with [redacted] per our contractChase wrote me off as a bad debtI feel too much time passed with no negotiationsI still dont know the status of U S Bank as they are refusing to negotiate with Freedom Debt reliefThey will tell you that I turned down the offerU S Bank offered a 50% reductionI had no problem with thatMy problem was with Freedom Debt relief stretching out the payment to monthsI have received a 1099C which means I now have a tax consequence as well as a debt with no settlementThere is now over [redacted] in my dedicated accountI agreed to work with themNothing has happenedI believe myself to be worse off than when I startedMY ex-wife has also received a [redacted] from [redacted] They have not lived up to their own contractWe now have consequences from thisI feel that they are entitled to now fees and should also be subject to consequencesI f this matter is not resolved by month end I have no choice but to ask for the full amount of my account plus any fees they have charged from the onset of our agreementThis has gone on long enough in my opinionHaving the clock run out on a creditor is a horrible failure on their partThere has to be accountability!

We have reached out to [redacted] to resolve her complaint and had a thorough discussion regarding the account, structured settlements and settlement fees with herWe have provided requested documentation to [redacted] so that she can reference that information at any timeAdditionally, we have provided [redacted] with a direct point of contact should she have any further questions or concerns regarding her account

After review of the client's concern we have determined that [redacted] did authorize the settlement with Bank Of America and funds were paid out based upon that authorization[redacted] had made a request of us that put her settlements at risk and upon reviewing those transactions we confirmed that we did properly advise her of this risk

Initial Business Response / [redacted] (1000, 6, 2015/08/21) */ Mrs [redacted] requested to defer her June deposit into her dedicated accountShe thought the July deposit was also going to be deferredHowever, there was no request for that to happenThis resulted in Ms [redacted] getting charged overdraft fees from her bankAs a courtesy we have refunded her over draft fees Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Though I did FINALLY receive a return of the money wrongfully taken from me after much frustration and repeated mistakes on the part of Freedom Financial, their response is incorrect I never requested to defer my June draft as my account was CLOSED (or at least it was supposed to be closed) in March! That they are attempting to place fault with me is insulting and a lieRepeatedly, they have admitted fault and that is why they paid all of my overdraft fees for THEIR mistakeThe lack of communication within this company is astoundingI do not recommend that anyone ever do business with them Final Business Response / [redacted] (4000, 10, 2015/09/04) */ Ms [redacted] has completed and graduated from our programMs***'s dedicated account has been closed and all remaining funds from that account have been transferred back to her personal bank accountThe time to complete the program is only an estimate and we are sorry that it took a little longer than our original estimate to complete her from our programMs***s request for a partial refund was completed and the funds she requested have been sent to herWe are sorry for any frustration this has caused Ms [redacted] and her husband

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] Thank you for your assistanceI have heard from their point of contact and look forward to a prompt resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, only when the transaction is completeSincerely, [redacted] ***

We have reached out to [redacted] to discuss her account and resolve her complaintUnfortunately, [redacted] complaint revolves around her personal dissatisfaction with the programAfter researching [redacted] account we have determined the program worked the way it is supposed to and she saved the estimated amount with Freedom’s assistanceDue to [redacted] success within the program, we would be unable to provide a refund