Freedom Debt Relief, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThe business FDR, left me a voicemail and an email during the holidayI replied to the email that I would contact the FDR representative on Tuesday, May with hopes to resolve the problemSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ Ms [redacted] terminated from our program because she stated she was unable to afford her monthly depositMs***'s account has been terminated per her request and the funds from her dedicated account have been returned to her Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not terminate with freedom debt relief because I count afford my monthly paymentsI terminated because no one was returning my emails after a month and over + emails asking them why an account wasn't removed after they [redacted] it would beI want to remove an account and add two other accountsI had to file with consumer affairs and the Revdex.com TO Finally get a response from themIf I can't trust you to return my emails and do what you [redacted] you were going to do then why would I trust you with my money? They only sent me back $out of my $I was charged $in fees which is outraged which included a nsf fee because I closed my account so they couldn't charge me after I [redacted] I wanted to leaveThey did nothing but take my money then charged me $ Final Business Response / [redacted] (4000, 9, 2015/10/15) */ Ms [redacted] already received a refund of the amount in her dedicated accountThe additional funds requested by Ms [redacted] were the fees charged by her payment processor, Crossroads FinancialAs a courtesy, we have refunded these fees to Ms [redacted] as well Final Consumer Response / [redacted] (2000, 11, 2015/10/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 8, 2015/05/21) */ We were able to negotiate a settlement for an enrolled account of Mr [redacted] Unfortunately, Mr [redacted] missed of his monthly program payments, and this in turn ended up making one of his settlement null and voidWe understand that circumstances like this can happen, and we always work to renegotiate a settlement when it is broken, for no additional chargeThat said, according to the terms of our agreement, our fee is earned upon the first settlement of the debtMr [redacted] has decided to terminate from the program and as a courtesy, we have sent him a partial refund

We have thoroughly researched [redacted] account and her complaint to ensure we provide her with the best resolutionAt this time, we have provided [redacted] with a resolution that both parties agree to be satisfactory and she has been provided with a direct point of contact, should she have any further questions throughout the duration of her program

Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ We have confirmed that Ms [redacted] received the funds that were in her dedicated accountThe fees charged for Ms [redacted] account were reversed to her on 9/A transaction history showing these fee reversals was also provided to Ms [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was charged over $in fees I never agreed toI had only about $returnedI did have my funds returnedBut if we need to have a middle ground, then I'll settle for $in fees returned Final Business Response / [redacted] (4000, 11, 2015/11/09) */ Ms [redacted] has requested to terminate from our programAlthough we have on file that Ms [redacted] approved a a settlement on an account that was settled by obtaining a 1099C,the fees for the account have been reversed and the remaining funds from her dedicated account with Cross Roads Financial have been returned to her

Initial Business Response / [redacted] (1000, 5, 2015/11/16) */ We spoke with Mrs [redacted] and she is pleased that we were able to connect with her and address her concernsWe have corrected MsMcCullins completion packet and resent it to herShe has confirmed the receipt of the new completion packet Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) After being in the program for over years it took a Revdex.com complaint to finally get a phone call (in one day) from this companyI was pleased with Mr***'s review of my case and discovery that I was charged the wrong fees on the account that was actually settledHe immediately issued me a refund in the amount of almost $I think it's unbelievable that an error of this magnitude was never discovered after my repeated concerns regarding settlement of the wrong accountWhy I am pleased that I got MY money back I feel the company should have somehow compensated me for their error in the settlement of the wrong account (as I previously stated a difference in almost $which I ended up having to pay due to pulling from the program due to their error)I did receive an email with the corrected spreadsheet, but have yet to receive my completion packet in the mail Final Business Response / [redacted] (4000, 9, 2015/12/07) */ We have contacted Ms [redacted] and resent her graduation packetThis included a transaction history of her deposits while in our programWe also processed a partial refund of fees for Ms [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still haven't received the packetAlso, the "fees" they refunded were fees that they should have never charged me and if it wasn't for this complaint I would have never got my money

Initial Business Response / [redacted] (1000, 5, 2015/04/30) */ Mr [redacted] decided to terminate from our program after only being enrolled for about months of a month programDuring his time in our program we were able to negotiate settlementsMr [redacted] was concerned that he was not clearly informed about when and how we collect our fees and that when he terminated from the program we drafted the scheduled fees that were due to usWe explained that we only charge fees once we settle an account and that even if a client decides to terminate, we will collect any remaining fees at the time of terminationMr [redacted] did not feel this was fair and requested a refund of his feesAs a courtesy we have offered Mr [redacted] a partial refund and he has accepted this as resolution to his complaint

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I am waiting to see what this company will resolve my problem Since I only have days to respond to you, I don't want my complaint to just go away at this point in time.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not talked to no one They have called twice, but tried to return the first call and was asked person info I told to person that I was returning a phone call gave them the extension what was left He seemed to not want to transfer me.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ Ms [redacted] decided to terminate our program and is requesting a refund of 100% of the fees paid to Freedom Debt ReliefWe have spoken at length about our program and how it works, including how and when we charge feesAll of MsSharps detailed transaction history is being forwarded to our internal counsel to reviewWe have let Ms [redacted] know that we are reviewing her request and will communicate with her before the close of business on Monday 6/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Freedom contacted me and offered me $2,at first to settle this matter and I said noThen they contacted me again and offered me just over $5,to settle and at first I was going to take the offer but they wanted me to sign a release before they gave me the moneyThey have lied to me so many times and I just don't trust themI took the release and the offer to my attorney who said that was still not right and he wants to proceed with litigationTherefore, I am going to proceed with a lawsuit as I deserve my money back as they paid themselves for a service they did not provide Final Business Response / [redacted] (4000, 9, 2015/06/21) */ We have reached an agreed upon refund for Ms***We are sorry that Ms [redacted] decided to terminate from the program and we have provided her our contact information in case she needs anything in the future Final Consumer Response / [redacted] (2000, 11, 2015/06/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) We reached an agreement and this matter is not settled

We have reached out to [redacted] regarding his complaint and provided a resolution that both parties find agreeableShould [redacted] have any future questions or concerns, he has been provided with a direct point of contact

Complaint: [redacted] I am rejecting this response because: they state they did not sell my info to another company, yet [redacted] admitted freedom debt relief is how they got my informationI will ONLY accept the resolution if they REMOVE the part about not selling my informationI refuse to accept a LIE Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOnce I receive payment I will consider this matter resolved Sincerely, [redacted] ***- [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/10/27) */ We are sorry that Mr [redacted] has concerns about the progress of his programThe time frame to complete our program is only an estimate and creditors do have the right to take legal action, although we offer some solutions to our clients if this does happenA full transaction history has been provided to Mr [redacted] in order to provide a detailed explanation of each transaction since he started in the programAfter several attempts to reach Mr [redacted] to discuss this, we have not been successful in contacting himWe will continue to try and reach him and review his concerns in detail Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I HAVE TRIED TO CALL FREEDOM DEBT RELIEF WITH NO SUCCESS MY CAREER BEING IN MANAGEMENT DOES NOT PERMIT MYSELF TO FOLLOW FREEDOMS SCHEDULE IN CALLING THERE CLIENTS .THE COMPLAINTS STILL STANDS I WAS NOT INFORMED THAT FREEDOM WAS EXTENDING THIS ACCOUNT WITH THEM FOR ANOTHER 1/YEARS THAT BECOMES EVEN A BIGGER FINANCIAL BURDEN ON MYSELF AND FAMILY THEY HAD A SUFFICIENT AMOUNT OF TIME TO HAVE THESE ACCOUNTS SETTLED AND STALLED AND COLLECTED THERE MONEYS WITH THE INTEREST FROM THE FIRST YEARS ON THESE ACCOUNTS I DO HAVE ALL COMMUNICATIONS BY EMAILS AND UPDATES FROM FREEDOMS CLIENT LOG IN WEBPAGE THAT ACTUALLY SHOWS THE AMOUNT THAT WAS PAID IN AND THE MONEYS LEFT TO PAID TO FINISH THE PROGRAM THESE MONEYS THAT WERE SHOWED FOR THE BALANCE OWED HAS NOT CHANGED FOR SEVEERAL MONTHS I DID TRY AND CONTACT FREEDOM WITH THE BALANCE THAT WAS SHOWED AN DID NOT CHANGE WITH NO RETURN REPLY .MY PRESENT ACTION TO STOP FREEDOM FROM TAKING MONEYS OUT OF MY BANK ACCOUNT AS OF THE 1ST OF NOVEMBER WHICH I DID SEND BY CERTIFIED MAIL A LETTER OF INTENT WHICH THEY DID RECEIVE WILL SEVER OUR RELATIONSHIP .What I want at this time is to have freedom first make ammends on the extension of this account and why they did not ask myself if this is and was and option at that time to extend this account without my knowledge or my consent to do so .Second why has these accounts been dragged out in a fashion that the client meaning myself has more of a financial burden going into also with a phone call from there accounting office asking to put me on pay off program where freedom would pay off all debt was presented as a elgibilty offer but would owe freedom directly on a monthly basis and was told that I owed 15,for account and 4-thousand on another but paying out 23,currently and my debt amount to pay off is 32,these numbers are not adding up with the separation from freedom my thought is this now the debts that they did not pay including the hsbc loan that I was taking to court on ,where does this put me in the future I know if these creditors start calling me after the fact I will even have more reason to believe that freedom was just going thru motions and not using the clients moneys meaning me to pay off these accounts which will put me in a position to determine the legal implications of this company Final Business Response / [redacted] (4000, 12, 2015/11/16) */ The time to complete our program is only an estimate and Mr [redacted] was concerned that his program was taking longer than the estimated time he was givenWe have been attempting to contact Mr [redacted] to discuss his concernsWe have sent him an email with a detailed transaction history times and continue to reach him to review this informationWe have requested that Mr [redacted] also let us know the best day and time to reach him, so we can schedule a meeting to review his transaction history and his Revdex.com complaint in detail Final Consumer Response / [redacted] (4200, 14, 2015/11/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is unacceptable I have tried to reach out to freedom and I was told that the person responsible for this case was unable to talk to me at that time ,This resolution is simple I need a guarantee that I will not be pursued in any of the cases meaning creditors that they have been in contact with for the last years these moneys that I have paid to freedom 23,should be paid in full .I do not want to be terrorized by any debt collectors that freedom has not settled with my moneys .They have dragged there feet on several of these debts for the last years for there own benefit which has prolonged my account into I repeatedly sent emails to there consultants with no reply's this is why I made the decision to not allow freedom to take moneys out of my bank account

Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ One of the accounts settled for Ms [redacted] was null and voided because of a missed draft by Ms***Although Ms [redacted] has terminated from our program, we have offered to renegotiate a settlement for this account or offer her a courtesy refund of partial feesWe are currently waiting for her response

We have spoken with Mr [redacted] and explained that we do not charge fees until we have successfully negotiated a settlement that has been approved by our clients, and the first payment has been made to the creditorIn his case, he did approve the settlement, but unfortunately the settlement agreement was broken in the middle when he deferred his monthly depositAs a courtesy we have offered Mr [redacted] a partial refund of his

Initial Business Response / [redacted] (1000, 5, 2016/03/18) */ We are sorry that Ms [redacted] 's request to terminate from the program was not processed in a timely mannerWe have confirmed that her program has been canceled, her funds from her dedicated account with [redacted] have been returned and we have reimbursed her the fees that she was charged by her bank Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meWe will continue to monitor emails with our direct contact and watch for the follow throughSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ We have spoken with Ms [redacted] regarding her concerns of the communication with her Account Executive and we have closed her program per her requestAll funds in her dedicated account with [redacted] Financial have been returned and as a courtesy we have refunded the overdraft fees Ms [redacted] was charged by her bank