Freedom Debt Relief, LLC

We have reached out to*** *** to discuss her complaintWe have confirmed that the company in question is actually Century Support Services, not Freedom Debt ReliefWe were still able to assist the client in resolving her complaint, due to the affiliation between both companies*** *** has
been provided with a direct point of contact should she have any further questions or concerns

We have made our initial attempts to reach *** *** and are currently working on scheduling a time to discuss his complaint as well as an adequate resolution that both parties agree on

Initial Business Response /* (1000, 5, 2015/07/23) */
We have spoken with MsFedde and explained how our program works and what her expectations should be on all of her accounts enrolled in our programWe explained that creditors do have the right to sue for debt they are owed, but we do have
resources that can be of assistance to herMsFedde stated she has a better understanding of our program and how it worksif MsFedde has any other concerns or just questions about her program, we have designated a single point of contact for her
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have the same concerns and told them I would close the case if and when they negotiated with the creditors in a timely and positive mannerI am waiting for them to do so
Final Business Response /* (4000, 9, 2015/08/03) */
MsFedde joined our program in March of The estimated time to complete her program is MonthsOf course, we share our clients desire to complete the program as quickly as possible with the best settlements possibleAs MsFedde continues to make progress in our program we will keep her informed via phone calls and emails about her progressShe has also been given a single point of contact if she needs anything addressed
Final Consumer Response /* (4200, 11, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm still waiting to hear about any progress made in resolving these suits and lien as well as the change for better communication with me and my creditors

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

We have begun working with Ms*** to find a resolution to her complaintWe will continue our efforts until the complaint is resolved and the client is satisfied

Initial Business Response /* (1000, 5, 2015/09/30) */
Ms*** decided to terminate from our program after only being enrolled for less than monthsFreedom Debt Relief did not charge any fees during her time in the programAlthough when Mc*** signed up for our program and opened her
dedicated account with the payment processor, Cross Roads Financial, there were fees charged by themAs a courtesy, we have refunded an amount equal to the fees charged by the payment processor
Initial Consumer Rebuttal /* (2000, 7, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They are avoiding the fact that they own Cross Roads FinancialSo the fees were do back and not as a courtesy

We have reached out to *** *** to advise him we are working on resolving his complaintDue to the fact that we will be working with multiple resources to resolve his complaint, it may exceed timeframesWe have provided *** *** with a direct point of contact during this time,
should he have any questions or concerns

Initial Business Response /* (1000, 6, 2016/01/05) */
After terminating from the program, Ms*** decided to rejoin our program on 12/MsFirebaugh's account was debited on the incorrect date and the funds have been reversed back to herWe are sorry for any inconvenience this has caused
her

Initial Business Response /* (1000, 5, 2015/12/20) */
We are sorry to hear that Ms*** had her checks stolen and that there was any delay in her monthly deposits into our programMs*** did not pay any fees to Freedom Debt Relief before she terminated from our program, and all the money that
she had in her dedicated account was refunded to her

We have reached out and spoken with *** *** regarding his concernsAt this time, we feel that we have resolved the initial complaint, as payment has been sent and delivered to the creditorGoing forward, we will continue to work with *** *** to ensure the remainder of the program exceeds his
expectations and any further questions or concerns may be answered by a direct point of contact that has been provided to him

We have been in contact with*** *** in regards to her concerns and have provided the ledger information she requestedWe also advised *** *** on what action she needed to take to gather any additional information we were not able to directly provide*** *** concern with the
legal services she enrolled into would need to be handled with that group as they are a separate entity from Freedom Debt Relief

Initial Business Response /* (1000, 5, 2015/12/20) */
We have spoken to Ms*** about her experience when she signed up for our programWe have confirmed with her that her account has been closed and as a courtesy we have refunded the set up fees that her payment processor charged her for
setting up her account

Initial Business Response /* (1000, 5, 2016/02/25) */
Mr***'s enrolled accounts into our program in October of He has requested information regarding how to remove enrolled accountsThis information has been provided to himWe remain committed to working hard to resolve all of his
accounts, should he so choose
Initial Consumer Rebuttal /* (2000, 7, 2016/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not accept what the business has put on the informationI did not request information on how to remove an account from the programMy issue was that I had already went through the proper channels to get the accounts removed and it took me over months and to open a dispute on Revdex.com to get this situation handledI did, finally, get the account I wanted removed but do not appreciate the fact that the business put wrong information in their information boxI will never recommend this service to anyoneHorrible customer service

We have made attempts to contact *** *** to resolve his complaintWe will continue to make additional attempts in order to assist him

Initial Business Response /* (1000, 10, 2015/08/03) */
There are times during the debt settlement process that a client's involvement can help obtain the best settlement possibleThis knowledge is based on FDR's history of negotiating almost $billion in debt for our clients, and it is a tool we
use to save our clients money in certain instancesIn this case, Ms*** was coached by an FDR Negotiator to help get the best settlement possibleMs*** did enroll with ConsolidationPlus, which is a separate company that provides loans for immediate settlement of debtIt is unfortunate that Ms***' ConsolidationPlus loan was not funded before her payment to her creditor was dueHowever, there was ultimately no effect on the negotiated settlement for Ms***As a courtesy, we have offered Ms*** a partial refund of her fees
Initial Consumer Rebuttal /* (3000, 12, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
NoFreedom Debt Relief sent me an email last night August 6, 2015, informing me they were sorry for their delay, and someone who managed my case was out of the office and still getting everything togetherThey added they will make sure they will send me everything they have todaySo far I have not received it yetThank you
Final Business Response /* (4000, 15, 2015/08/14) */
Ms*** was provided all the information regarding her concerns and offered a partial refund of the service fees for her Chase accountWe are waiting to hear back from Ms*** to see if our refund is acceptable to her
Final Consumer Response /* (2000, 17, 2015/08/20) */
Dear Revdex.com
I wish to withdraw my complaint against Freedom Debt ReliefI have amicably resolved my complaint with themSee attachment
I want to thank you very much for all your assistance given to my complaint during the period it took to resolve it
I really appreciate it

Initial Business Response /* (1000, 5, 2015/12/07) */
We have spoken with Mr*** and are in the process of completing him from our programAs part of this process, any remaining funds in his dedicated account will be returned to him

(The consumer indicated he/she DID NOT accept the response from the
business.)When *** *** of Freedom Financial contacted me in response to my original complaint, he was empathetic and was going to ask for a $3k refundHe did contact me with a reduced offer of $2KIn addition I was to sign a document that in my opinion is the equivalent to a "gag order." On 3/31/I sent him a return email stating "Although $2,would help us, we still have *** *** *** ***) that has also been ignoredI believe that is approximately $3,This means that for the last year or so, Freedom has done nothing to settle our remaining debtAt the very least *** *** could have been negotiated and paid.""All of that being said, I would appreciate you going to Mr*** asking him for the $3,we originally discussed."I never got a response addressing my request so in my opinion the issue is not resolvedI left two messages or Mr*** yesterday and one today.I appreciate the work your Revdex.com is doing on our behalf

Initial Business Response /* (1000, 9, 2015/11/04) */
Ms*** had a monthly deposit that did not clear into her dedicated accountWe attempted to contact Ms*** to resolve this situation, but we were not able to obtain the proper documentation to continue her monthly depositsMs***
decided to terminate from our program and as a courtesy, we have given her a partial refund of her fees
Initial Consumer Rebuttal /* (2000, 10, 2015/11/05) */

Initial Business Response /* (1000, 5, 2016/01/05) */
Freedom Debt Relief does not charge any settlement fees before we negotiate a settlement for our clientsDuring the months Ms*** was in our program we negotiated settlements on of her accountsUnfortunately, these settlements become
voided because Ms*** did not make her monthly deposits for monthsBefore we had an opportunity to renegotiate these settlements, Ms*** terminated from our programAs a courtesy, we have offered her a partial refund of the fees she paid