Freedom Debt Relief, LLC

Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Mr [redacted] inquired about our debt settlement program and our New Client Enrollment Team attempted to contact Mr [redacted] to see if we were able to provide him with any assistanceMr [redacted] requested that we not contact him anymore regarding our debt settlement program, so we have removed his contact information from our database, and will not contact him again

Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ We have contacted Mr [redacted] and confirmed that CFT has returned the $he was requesting from his dedicated accountWe have also processed his request to shut his monthly deposits off and are in the process of graduating him from our program Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did contact the company and they did in fact put back the withdrawal that occurred

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ Ms [redacted] signed up for our debt settlement program in June of Freedom Debt Relief does not charge any fees until we negotiate a settlement and in the time she was enrolled in our program we did not settle any account or charge her any feesMs [redacted] is requesting that Freedom Debt Relief pays her $28,245.39, which is the total amount of one of her debts enrolled into our programMs [redacted] received a settlement offer for this debt but did not have enough money in her dedicated account for us to accept the settlement offerPer Ms [redacted] request we have terminated her program and Crossroads Financial has sent her all of the funds from her dedicated account Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) On September 11,2015, a representative called us in reference to an offer of $of which we had $in FDR's dedicated accountWe were told the original offer date was September 9,As one of your litigation representatives stated before, if we only had $in our account it would have been enough to negotiate a settlementWe called over and over again and was told by representatives they would have to put in a request to negotiate this account but FDR did not follow through with the offer made nor ever called us back in reference to itMr [redacted] attempted to call me on November 16th and followed up with an email with a best time to call us backOn the 17th, another email apologizing for not callingOn the 19th a representative called to apologize for Mr [redacted] Mr [redacted] called days later apologized for our outcome, he requested the breakdown of the account which I faxed it to himI called to ask if it was received and left a message because I didn't get an answerOn November 25,the same representative called to apologize for Mr [redacted] again because he has not called us backThe representative stated he has reviewed our account and can only offer $This is not acceptableFDR is responsible for the additional $of fees that we have incurred because they did not do their job Our account fell through the cracks and as you've witnessed terrible customer serviceSomeone should have followed through with the settlement offer and they didn'tOnce we received our funds this account was settled for half of what was in our dedicated accountThey just didn't do their job and we feel they should pay if not half of the balance, all of the additional fees of $8, Final Business Response / [redacted] (4000, 14, 2016/01/25) */ Mrs [redacted] has been offered a partial refund and stated she would contact us by the end of this week to accept the offer or not Final Consumer Response / [redacted] (2000, 16, 2016/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ We received an email request from Ms [redacted] to terminate from our programAfter attempting to reach Ms [redacted] times, we terminated her from the program on 8/21/ this caused her settlements with Bank of America and Discover cards to become null and voidOn August 24th, the client advised their intent was not to terminate, and we reinstated themMs [redacted] wanted us to make sure her voided settlements would be reinstated at the original agreed settlementWe were able to arrange this request with one of her accountsWe recently have a new settlement with Discover and as a courtesy we have refunded Ms [redacted] the difference of the first settlement to the second settlement Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not ask to be terminated from the program, I asked for one account to be terminatedFreedom has already acknowledged that this was their errorThey have made no new settlement with DiscoverThey made one with a different account, but there was no courtesy anything involvedTheir response is filled with misinformationIn the meantime, they have my money and have charged me fees for an account they blundered Final Business Response / [redacted] (4000, 12, 2015/12/18) */ Ms [redacted] had accounts in the program for us to completeOne of the accounts has been settled and the second one is currently being negotiated for a settlementWe anticipate that there will be a settlement before the end of this monthOnce that account has been resolved, Ms [redacted] will be completed from the programMs [redacted] does not owe any more fees to Freedom Debt Relief and a full transaction history has been provided to her Final Consumer Response / [redacted] (2000, 14, 2015/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) They appear to be fulfilling their obligation to settle both accounts for the money I gave them to do so, as instructed by their representative

Complaint: [redacted] I am rejecting this response because: I have asked to quit calling me about settlements and I still have been getting called daily although I was supposed to be unenrolledI received two unwanted calls todayI am short on my mortgage for this month due to them withdrawing money after I was supposed to be taken out of their program.Sincerely, [redacted]

We have reached out to Mr [redacted] in regards to his request of wanting to remove an account from our debt settlement programPer Mr [redacted] ’s request, we were able to get the sought account removed from the program the day we reached out to himDuring our conversation with Mr [redacted] , he wanted information on adding another account with Freedom Debt Relief and discussed how he could go about doing that

Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ After we settled 4 of the 6 accounts Ms. [redacted] enrolled, she made the decision to terminate from the program. We have confirmed with her that her program has been closed and Cross Roads Financial has sent Ms. [redacted] the remaining funds from her... dedicated account. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their response makes it sound like we decided to terminate the agreement on a whim. They did not address the fact or give reason why, after receiving the funds to settle all accounts, nothing had been done after five months. Prior to Freedom Debt Relief receiving the quoted amount to settle ALL debts, we were told that upon receipt of funds ALL debts should be settled within 20 days. That was four monthly bank fees ago! I had also requested the names, addresses, and telephone numbers of the companies that currently hold the last two accounts. This request was made three times - first July 13, then July 20th, and the third time by the following email: I am _____. My husband, __, and I terminated our agreement with Freedom Debt Relief July 13, 2015, even though we have two outstanding debts. I spoke with [redacted] , located at the [redacted] Freedom Debt Relief office on July 20, 2015. While we were still on the phone, [redacted] said he sent an email to me with the name, addresses and phone numbers of the last two creditors that we have a balance with. I confirmed with [redacted] my email address, which Freedom Debt Relief should have on file. It is now July 26, 2015 and I have still not received the information regarding the two creditors we still owe. Please send me the information ASAP, so that we can settle these accounts. Forward (or reply to this email) to ..... Regards, Final Consumer Response / [redacted] (3000, 14, 2015/08/17) */ On August 4, 2015 I responded that I have not received from Freedom Debt Relief the Name, Address, and Telephone Numbers of the companies that now hold our last two accounts. This information was requested from Freedom Debt Relief with [redacted] on July 13, then with [redacted] July 20th, and 26th. July 29, 2015 I responded through the BBB that I had not received this information, hoping I would receive it with the BBB involved. It is now August 14, 2015 and I still do not have the information needed to settle the last two accounts. What do I need to do to get this information sent to me? Final Business Response / [redacted] (4000, 16, 2015/09/04) */ We are sorry if there were any issues with Ms. [redacted] not receiving the documentation that she requested. It was emailed to her on 7/20, 7/26 and 7/29. It was also mailed via USPS to her on 9/1.

Ms [redacted] requested to terminate from our program on 3/23/We are sorry for the delay in processing her requestWe can confirm her request has been processed and the funds from her dedicated account have been refunded to her

Ms [redacted] stated that her contract was signed before she agreed to join the program and by someone other than herThe signature on her contract was done via docusign and we confirmed this was completed by the clientPer Ms [redacted] request her program has been canceled and her dedicated account has been closed

We have worked with [redacted] in order to find a resolution to his complaintHe has also been provided with a direct point of contact, should he need any assistance in the future

Complaint: [redacted] I am rejecting this response because: I have not heard from a representative from the Freedom Financial network. Sincerely, [redacted]

We have reached out to [redacted] in regards to his complaint and provided him with a resolution that both parties agree to be satisfactory. [redacted] is welcome to contact us should he need further assistance from Freedom Debt Relief in the future.

Initial Business Response / [redacted] (1000, 5, 2015/12/20) */ Two out of the last three accounts that Mr. [redacted] wanted settled were settled on 12/3/15. We are continuing to work with his last creditor to resolve that account as well, and we will keep Mr. [redacted] updated on the progress. Initial... Consumer Rebuttal / [redacted] (2000, 7, 2015/12/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Finally after my complaint somebody helps me resolved the issues and I saw that they scheduled some progress and hope will stay that way. I told them that I have filed a complaint and as long as they are doing their job we can go on. Thank you very much and I do hope they will do what they have promised.

We have reached out to [redacted] in regards to his complaintWe have resolved the concerns [redacted] was having with the settlement authorization and payments, however [redacted] still requested to terminate the programWe have processed the cancellation and [redacted] will be receiving the remaining funds from his dedicated account within 7-business daysShould [redacted] have any further questions, he may reach out to the direct point of contact we have provided him with

We have spoken with [redacted] since she filed her complaint and her account has been terminated with Freedom Debt ReliefThe client advised us this resolves her complaint

We are sorry to hear Ms*** has decided not to join the Freedom Debt Relief programWe have assured her that we did NOT sell or otherwise transfer her personal information to anyone for any purpose. We have assured Ms*** will not be contacted via email or phone by Freedom Debt
Relief or anyone who is affiliated with Freedom Debt Relief

We settled of the accounts that Mrand Mrs*** enrolled in our programWe only charge fees on accounts that we settleWe are sorry that they made the decision to terminate from our program, but as a courtesy we did send them a partial refund on 3/24/

Initial Business Response /* (1000, 5, 2015/06/04) */
Ms*** started our program in May of After enrolling, Ms*** requested to change the date of her monthly deposit, but her request was not received in enough time to process the adjustmentWe have relayed Ms***'s request to
Crossroads Financial, which will be returning Ms***'s first monthly deposit and adjusting her deposit date going forwardFreedom Debt Relief will continue with our efforts to reach Ms*** so that we can explain the issue and the resolution

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

We have provided*** *** with a resolution to his complaint that he agrees is satisfactory