Freedom Debt Relief, LLC

Complaint: ***I am rejecting this response
because: The business has made me a direct offer of $1,600, which is less than 50% of my requested amount, however they made this refund amount CONTINGENT upon me filing bankruptcyI find their request to be inappropriate, in violation of my privacy, and unacceptableThe person from the company who called me twice in the last week and tried to bully me several times into saying things that they can use against me later, is their Executive Services Specialist*** ***I told her that I would only accept their current offer if it had no strings attached and no contingencies.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

A representative from our Client Services department, along with a supervisor from our Enrollment department, have spoken with *** *** to discuss and resolve her complaintAt this time, the client has advised us that we have resolved her complaintWe have advised *** *** that she may reach
out to either representative should she have further questions or concerns

We have reached out to *** *** multiple times in order to resolve his complaint and we are currently waiting on the client’s responseHe has been assigned a direct point of contact for assistance

Initial Business Response /* (1000, 5, 2015/08/21) */
We understand that Mr*** and his wife decided that our program was not the best option for themFreedom Debt Relief has processed their termination requestThe funds in their dedicated account with Crossroads Financial Technologies
have been sent back to them

Freedom Debt Relief has attempted to contact*** *** by phone and email to assist in resolving her concernWe left a voicemail and sent a detailed email with instructions on how to contact us back so we can further assist *** ***

Initial Business Response /* (1000, 6, 2016/01/27) */
MsBrysons program has been terminated per her requestFreedom Debt Relief only charges fees once we have negotiated a settlement that has been approved by our clientsAs a courtesy, we have refunded a portion of her service fees
Initial
Consumer Rebuttal /* (2000, 8, 2016/02/01) */

Initial Business Response /* (1000, 5, 2016/01/14) */
We have not been able to contact Mr*** to discuss his concerns about him potentially receiving a 1099C for accounts resolved that were enrolled in our programOur contract does have a section about the possibility of receiving a 1099C
from a creditor and we are sorry if this was not clear to Mr***Per his request, we have terminated his program and the remaining funds from his dedicated account have been returned to him
Initial Consumer Rebuttal /* (3000, 7, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Person called me only to ask How the program was goingNo one has either called me, E-Mailed me or mailed me anythingSo again alot of Lip service paid to you but nothing for meAgain probnlem not addressed
Final Business Response /* (4000, 9, 2016/01/25) */
Mr*** was not aware that he could receive a 1099C on any resolved debtThis fact is covered in our client agreement, in the welcome call, and in additional disclosuresWe are sorry for any confusion and understand that this has now all been explained to Mr***'s satisfaction
Final Consumer Response /* (2000, 11, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We have made initial attempts to contact the client in order to resolve his complaintWe will continue to make attempts to contact *** *** to ensure his concerns are answered and his complaint is resolved

Initial Business Response /* (1000, 5, 2015/08/03) */
We apologize if there was any confusion about the estimated time frame to complete Mrand Mrs***'s program, but their contract does state that it would be an estimated monthsThe statements that the ***'s have requested have been
sent via email and a hard copies have been placed in the mail to be delivered via the USPSAlso, their last account enrolled in the program is being worked on by our negotiations team and should be resolved by the end of this monthWe will continue to be in contact with Mrand Mrs*** until they have completed our program
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have been contacted by Freedom Drbt and they appear to taking our complaint seriously and addressing our concernsI will withdraw my complaint at this time however, it will be reopened if I see a lack of follow they in the commitment that was offered in their response

Initial Business Response /* (1000, 6, 2016/03/18) */
We have re-explained to Ms*** that we only charge fees once we negotiate a settlement that our clients approveAs a courtesy we have given Ms*** a partial refund of her service feesPlease let us know if there is anything else we can
do
Initial Consumer Rebuttal /* (2000, 8, 2016/03/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Currently, FDF and I have come to a resolution of a 50% refundI am currently waiting for them to fulfill their end of the agreementThey have sent paperwork for me to signI have returned the signed paperwork to themAwaiting refund!

Initial Business Response /* (1000, 5, 2016/01/25) */
We are sorry for any delay in processing Ms***'s completion of her program and refund of the funds from her dedicated accountMs*** is scheduled to receive her funds and graduation packet on Friday 1/22/
Initial Consumer
Rebuttal /* (3000, 7, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of today, 1/26/16, the withdrawal draft has been stopped and the funds were returned to me on 1/22/However, the graduation packet has not yet been receivedI received several voicemails and emails from *** ***, Vice President of Customer Service for FDRNotified him via email that once graduation packet was received I would consider this matter resolved and notify Revdex.com of the same
Final Consumer Response /* (2000, 10, 2016/02/02) */
On February 1st, I received the graduation packet that was the only item remaining in regards to my complaint with FreedomI would like to now note that this matter is resolvedIt is truly a shame that a complaint had to be filed to get the company to respond, however, Freedom has now stopped my drafts, returned my remaining funds and sent the graduation packet, so I consider this complaint resolved
***

Initial Business Response /* (1000, 5, 2016/01/18) */
The request that Ms*** submitted on 11/12/was not processed correctlyThe mistake has been corrected and Ms***'s monthly deposits are what she initially requestedWe are sorry for this mistake and look forward to negotiating
settlements for her remaining accounts in our program
Initial Consumer Rebuttal /* (2000, 7, 2016/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Good Day
I spoke with a very sympathize managerI was reported to the credit bureau for being late on payments which has affected my FICOFDR has agreed to reimburse my late fees for Chase MortgageOn February there should only be payment
I will know if this has been resolved after Feb
I appreciate FDR working with me

Final Consumer Response /* (2000, 6, 2015/05/30) */
Was contacted by Freedom Financial representative, *** *** on 5/Mr*** reviewed situation with me and agreed that it was handled improperly and was being used for training purposesMr*** stated that he would refund moneys
of $to my account and apologized that it had not been done in a more timely mannerMoneys of $was in my account on 5/Situation has been resolved however, due to unpleasant experiences breaching trust I have chosen to terminate services with Freedom Financial

We have reached out and spoken with *** *** regarding his account and complaintWe have resolved the client's complaint and he has been appointed with a direct point of contact, should he have any further questions or concerns

We have confirmed that *** *** program has been canceled and provided him a copy of his transaction historyEven though we only charge fees on accounts we negotiate settlements for, we have offered *** *** a courtesy refund

Initial Business Response /* (1000, 8, 2015/08/13) */
We have attempted to contact Ms*** on several occasions to discuss her complaint, but have not been successful in making contact with herSometimes to get the best settlement, our clients do participate in the negotiation processMs
***'s last account is being completed this weekUpon completion, we will send Ms*** her graduation packetWe have sent Ms*** resolution documents for her partial refund that she requestedAs soon as we have her signed paper work, we will be able to process her refund
Initial Consumer Rebuttal /* (3000, 11, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any documents to signI would call but they charge me everytime I call in so I sent an email
Final Business Response /* (4000, 13, 2015/09/04) */
We have spoken to Ms*** and explained that there are no papers she needs to sign and we never charge our clients for them to call usMs*** last account will be resolved in the next weeks, once this creditor is paid, we will complete Ms*** form the program

Initial Business Response /* (1000, 5, 2015/06/21) */
Ms*** requested to have her deposits turned off, but was advised that she still needed funds to complete her last accountThe information that was provided to Ms*** was not accurate and caused her to be over drafted from her
checking accountWe have provided a partial refund to Ms*** to resolve her last account and complete her from the program
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This has not been resolved as of yet, they still continue to have money withdrawn from my account every other week, I have been told every time I call FDR that the account has been turned off and completedPlease do not close case yetThere has been no resolutionThank you
Final Business Response /* (4000, 9, 2015/07/13) */
Drafts at this time are confirmed off and no further drafts will be coming throughThey were turned off following the original complaint, and no further draft items are scheduledThe payoff check has been mailed to the creditor on Wednesday, June 24th, and the only delay comes from the creditor cashing the checkWe are reaching out to confirm this for Ms***
Final Consumer Response /* (2000, 11, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
If this is true, I accept, but the drafts were not turned off following the after the original complaint, if that were the case I would never have filed this complaintThank you

Initial Business Response /* (1000, 5, 2015/09/30) */
When Ms*** requested to terminate from her program, one of her monthly deposits was already in process the day prior to her requestThe deposit has been refunded and Ms***'s account has been closed per her request
Initial Consumer
Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company did not refund the entire amountI paid $They refunded $
Final Business Response /* (4000, 9, 2015/10/15) */
When Ms*** terminated from our program we refunded the balance from her dedicated accountAs a courtesy we have also refunded the fees charged by her payment processor, Crossroads Financial

Initial Business Response /* (1000, 5, 2015/12/02) */
Ms*** stated she is receiving collection calls from one of her creditors on an account we have settledAll agreed payments were confirmed with the creditor and now our payment processing team is working with the creditor to make sure they
correctly status and report this accountWe will continue to be in contact with Ms*** until this is resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They are working to correct this errorI appreciate their response