Sales Order # *** *** Management spoke with the customer on delivery dayThe customer agreed to serviceService is currently scheduled for 3/**Upon inspection and diagnosis of the power issue, if needed, electrical parts can be quickly and easily sent to and installed at the customer’s home
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Someone from customer service left a message saying that I made the purchase over one year agoTherefore, the only thing that they could do is give me 20% off of my next purchaseHowever, in my letter, I stated that I do not wish to purchase anymore furniture from themI am still an unhappy customerSofas are not made to last for only one year
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Sales Order # ** *** The customer’s furniture is under warranty and we reserve the right service the furniture under that warrantyService company is attempting to contact the customer to schedule a date for installation of components receivedMessages have been left by the tech company, no
response as yet
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
I have incurred further frustration with upper management when they have contacted me yesterday. Did they apologize for the situation yes, but without remorse. The district regional manager contacted me and he said the following (not in this order):-We apologize that this situation was escalated to this poiseems to be both parties fault for this situation and that you were combative and abrasive to the store manager and this is why the police were called in.I have never claimed that I was calm, I said I raised my voice and was abrasive when I came in DUE TO THE FACT that no one would get back to me in regards to my furniture. When discussing the situation further, I told him why I was more combative and wanted to verify with him if it was practice to have their employees or managers call customers who PAID IN FULL for the furniture, '*** ***'.......'***'.....or '*** ** ***' and then have them get up and get in my face acting in a threatening manner? And the district regional manager said that the store manager *** didn't disclose that information to him. Seems to me that *** wasn't honest of the full situation. *** also didn't tell the truth stating that the officers called in for 'back up' because the original police officers couldn't calm me down and they called for a female officer. I told the district regional manager that *** is now lying. For him to check the CCTV in the store to see if I was threatening and if there was a female officer (which there wasn't).Refund is an obvious solution. In my + years of living in the United States of America have I had this kind of hurtful and offensive behavior shown to me with absolute disregard for respect. As a customer, who has paid for an item (over $700.00) and not received product on the date that was promised and been insulted racially, physical appearance and assuming my financial background and to have upper management accuse me of being part of the issue that escalated the situation........THIS IS UNACCEPTABLE. The only way I will be 'satisfied' of this situation at this point, is now to receive a 'formal letter of apology' from a C level staff of Jennifer Convertibles and and verbal apology from *** the Manager.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have been called by Jennifer Furniture in reference to complaint ID ***, and they told me they would send me a replacement piece and have someone install it They said it would take about 8-weeks I will have to see if I actually get it and how it looks to see if I am satisfied with their response I would like to put this complaint on hold until it is completely resolved
Sincerely,
*** ***
Sales Order # *** *** The customer’s furniture is under warranty and we reserve the right to service that furniture under that factory warranty*** confirms the customer received the new seat casing we ordered for himA service company we engaged to install it tells us the customer has not responded to messages leftWe assume the customer must have self installed the new seat casing and has just decided not to respond to messages left by the tech company
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The sofa is falling apart, the cushion is not the issue but the whole sofa is an issueI want my money back , im not satisfied , their customer service treat me like ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Jennifer Convertibles states they had that 2nd package resent via ***It is out for delivery todayCurrently it is 7:34pm and no package nor slip has been delivered/leftThis is exactly the unprofessional ethic I continue to recieve from this companyThey are not persistent and they're statement doesn't match their actions. Like a slip was never left on that second package they state was sent in SeptemberAgain the only package I have recieved is a bad of (fluff) stuffing and that certainly won't fix the structural issue with couch and sofaI will not continue this back and forth with Jennifer ConvertiblesI solely want my refund and that is the only resolution I am going to accept.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Sales Order # *** *** The customer’s furniture is years old and is no longer under any factory warranty for peeling or broken “tufting”The factory warranty expired in We offered to investigate if parts were still available from the manufacturer for private purchase & installationWe
offered, as an alternative, to send a certificate for 20% off the purchase of replacement furnitureThe customer refused both options
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No mention was made at purchase of a limited year warrantyIf it had been mentioned I would not have purchased the leather suiteWhen one purchases a substantial piece of furniture one should reasonably expect to receive goods that are fit for purpose with a reasonable durability
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Resolution Not Honored What happens now, three weeks before family reunion. *** *** ***
This is in response to customers complaint, I spoke to *** *** and we are going to exchange the loveseat for a new oneHe will call me if he needs service on the other pieces.He was satisfied with this resolution. Thank you,Meryl
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not had full use of the furniture I orderedI ordered natural legs which only arrived this past week, a full nine months after the agreed upon timelineI have no idea why they would claim to have provided the correct product before this timeI believe a partial refund is a small request in exchange for the months they held my money without providing the agreed upon product as stipulated in my email receipt and paper receipt
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I spoke to the District Manager of Jennifer Convertibles, who contacted me after receiving
notice from the Revdex.com He stated that I wouldn't have to wait another 10-weeks for a sofa, if I would just take another color (it would only be about 4-weeks more) He also stated that I must not value my money, since I'm choosing to look for furniture elsewhere He said that he'd "hook me up" with a different store and I could work with them instead of the Cortlandt Manor store I told him that if there is another problem, there is no customer service Not to mention, the number that they give to reach him, is not a working number After a lengthy conversation (as he was a bit hyper and barely let me speak), he apologized for the way I was treated by the store and stated they'd refund my money I received my refund yesterday and find that this resolution is satisfactory to me and the matter has been resolved Thank you for the help of the Revdex.com I don't believe I would have been successful in getting my refund without you
Sincerely,
*** ***
Sales Order # ** *** I am sorry but the customer’s furniture is no longer under warranty for factory defectsThe manufacturer covers materials and workmanship for defects for one yearThis furniture was delivered almost years ago
Sales Order # *** *** Management spoke with the customer on delivery dayThe customer agreed to serviceService is currently scheduled for 3/**Upon inspection and diagnosis of the power issue, if needed, electrical parts can be quickly and easily sent to and installed at the customer’s home
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Someone from customer service left a message saying that I made the purchase over one year agoTherefore, the only thing that they could do is give me 20% off of my next purchaseHowever, in my letter, I stated that I do not wish to purchase anymore furniture from themI am still an unhappy customerSofas are not made to last for only one year
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Sales Order # ** *** The customer’s furniture is under warranty and we reserve the right service the furniture under that warrantyService company is attempting to contact the customer to schedule a date for installation of components receivedMessages have been left by the tech company, no
response as yet
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
I have incurred further frustration with upper management when they have contacted me yesterday. Did they apologize for the situation yes, but without remorse. The district regional manager contacted me and he said the following (not in this order):-We apologize that this situation was escalated to this poiseems to be both parties fault for this situation and that you were combative and abrasive to the store manager and this is why the police were called in.I have never claimed that I was calm, I said I raised my voice and was abrasive when I came in DUE TO THE FACT that no one would get back to me in regards to my furniture. When discussing the situation further, I told him why I was more combative and wanted to verify with him if it was practice to have their employees or managers call customers who PAID IN FULL for the furniture, '*** ***'.......'***'.....or '*** ** ***' and then have them get up and get in my face acting in a threatening manner? And the district regional manager said that the store manager *** didn't disclose that information to him. Seems to me that *** wasn't honest of the full situation. *** also didn't tell the truth stating that the officers called in for 'back up' because the original police officers couldn't calm me down and they called for a female officer. I told the district regional manager that *** is now lying. For him to check the CCTV in the store to see if I was threatening and if there was a female officer (which there wasn't).Refund is an obvious solution. In my + years of living in the United States of America have I had this kind of hurtful and offensive behavior shown to me with absolute disregard for respect. As a customer, who has paid for an item (over $700.00) and not received product on the date that was promised and been insulted racially, physical appearance and assuming my financial background and to have upper management accuse me of being part of the issue that escalated the situation........THIS IS UNACCEPTABLE. The only way I will be 'satisfied' of this situation at this point, is now to receive a 'formal letter of apology' from a C level staff of Jennifer Convertibles and and verbal apology from *** the Manager.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have been called by Jennifer Furniture in reference to complaint ID ***, and they told me they would send me a replacement piece and have someone install it They said it would take about 8-weeks I will have to see if I actually get it and how it looks to see if I am satisfied with their response I would like to put this complaint on hold until it is completely resolved
Sincerely,
*** ***
Sales Order # *** *** The customer was contacted by management and the issue had already been brought to closure
Sales Order # *** *** The customer’s furniture is under warranty and we reserve the right to service that furniture under that factory warranty*** confirms the customer received the new seat casing we ordered for himA service company we engaged to install it tells us the customer has not responded to messages leftWe assume the customer must have self installed the new seat casing and has just decided not to respond to messages left by the tech company
Sales Order # *** *** / ***We have authorized an exchange of the customer’s furniture.It is scheduled for delivery / exchange later this month
Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The sofa is falling apart, the cushion is not the issue but the whole sofa is an issueI want my money back , im not satisfied , their customer service treat me like ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Jennifer Convertibles states they had that 2nd package resent via ***It is out for delivery todayCurrently it is 7:34pm and no package nor slip has been delivered/leftThis is exactly the unprofessional ethic I continue to recieve from this companyThey are not persistent and they're statement doesn't match their actions. Like a slip was never left on that second package they state was sent in SeptemberAgain the only package I have recieved is a bad of (fluff) stuffing and that certainly won't fix the structural issue with couch and sofaI will not continue this back and forth with Jennifer ConvertiblesI solely want my refund and that is the only resolution I am going to accept.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Sales Order # *** *** The customer’s furniture is years old and is no longer under any factory warranty for peeling or broken “tufting”The factory warranty expired in We offered to investigate if parts were still available from the manufacturer for private purchase & installationWe
offered, as an alternative, to send a certificate for 20% off the purchase of replacement furnitureThe customer refused both options
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No mention was made at purchase of a limited year warrantyIf it had been mentioned I would not have purchased the leather suiteWhen one purchases a substantial piece of furniture one should reasonably expect to receive goods that are fit for purpose with a reasonable durability
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Resolution Not Honored What happens now, three weeks before family reunion. *** *** ***
This is in response to customers complaint, I spoke to *** *** and we are going to exchange the loveseat for a new oneHe will call me if he needs service on the other pieces.He was satisfied with this resolution. Thank you,Meryl
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not had full use of the furniture I orderedI ordered natural legs which only arrived this past week, a full nine months after the agreed upon timelineI have no idea why they would claim to have provided the correct product before this timeI believe a partial refund is a small request in exchange for the months they held my money without providing the agreed upon product as stipulated in my email receipt and paper receipt
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We stand by our previous response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I spoke to the District Manager of Jennifer Convertibles, who contacted me after receiving
notice from the Revdex.com He stated that I wouldn't have to wait another 10-weeks for a sofa, if I would just take another color (it would only be about 4-weeks more) He also stated that I must not value my money, since I'm choosing to look for furniture elsewhere He said that he'd "hook me up" with a different store and I could work with them instead of the Cortlandt Manor store I told him that if there is another problem, there is no customer service Not to mention, the number that they give to reach him, is not a working number After a lengthy conversation (as he was a bit hyper and barely let me speak), he apologized for the way I was treated by the store and stated they'd refund my money I received my refund yesterday and find that this resolution is satisfactory to me and the matter has been resolved Thank you for the help of the Revdex.com I don't believe I would have been successful in getting my refund without you
Sincerely,
*** ***
Sales Order # ** *** I am sorry but the customer’s furniture is no longer under warranty for factory defectsThe manufacturer covers materials and workmanship for defects for one yearThis furniture was delivered almost years ago
Sales Order # *** *** * ***The customer's credit card accounts have been refunded in full