Sales Order # NYF [redacted] The customer’s order was cancelled and refunded to their Visa card last weekWe apologize for any inconvenience caused this customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We feel that the item is poorly constructed after failing within the first week of deliveryWe do not want to have to continually wonder when it will fail againI paid for what I was informed by their sales associate as a quality piece of furnitureWe have no confidence that this item will not fail again, and don't wish to have to continually be concerned about this now, and once their implied warranty expiresWe have no faith in the item's construction nor the Jennifer Convertible company that sold itTheir customer service and the length of time it took for them to address the issue is unacceptable for something that was purchased new and not "as is"We reiterate once again the couch is not being used and we formally request that the item be returned promptly and a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] ***Approvals for completing service have been put into place.The customer has been contacted by the service company and a date has beenscheduled
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The main problem is that they promised to deliver the furniture but the delivery men failed to knock on the door They called my phone and I returned the call but the deliver men failed to answer the phone call The delivery men even kicked the lights outside our house indicating they were outsideJennifer convertibles charged us $for their failure to deliver and knock at the door which I believe they should refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] ***The service tech was out to the customer’s home and found apositive pitch of the headrest of inchesThere is no way to remove oradjust the headrest to eliminate that positive pitchI will have a supervisorfrom our call center contact this customer next week in regards to this issue
Sales Order # [redacted] / ***We are sorry that the service company had to cancel the daybefore the agreed to service dateThe customer has since been contacted andhas agreed to email us photos of the damaged bed frameThis should allow us toorder the needed components to complete service to the bed frame
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The warranty I purchased was a "Lifetime Warranty" so after years, it does not expire by definition as claimed by Jennifer ConvertibleThe second piece that Jennifer Convertible claims that I "refused" to have installed was not installed because the material came defective with white spots on the materialI still have the material as proof if requiredIt was the recommendation of the technician not to install the defective materialThe 50% off full retail is a farce because currently, almost all their furniture is already on sale 50%The proof that the material was no replaced in kind can be understood in the fact that the original material lasted years and the new material they installed on a portion of my couch lasted less than weeksAdditionally, the texture of the material was different as can be seen when comparing the the re-installed section vsthe original section In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The service company representative was the professional who stated to us originally "poor workmanship on this piece"We purchased a new couch that after a week of minimal usage tearedOnce again the couch was purchased new and not "as is"Why would anyone accept something that they feel is inferior or not going to fulfill one's expected customer experienceI have to rely on a third party to repair something that was purchased in good faith and newIf this company cared about quality customer service they would have stepped up and took the piece back to satisfy a customerThis company apparently has a history of poor customer service and retailing inferior productsI have also filed a complaint with the Department of Consumer Affairs whereby I was enlightened to their history of poor service and product qualityOur next step is to contact an experienced blogger to ensure that the message gets communicated to a much larger audienceThese people should be made to be held accountable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] ***Although the customer is out of warranty for factory defects since May 2014, I will have a customer care supervisor call the customer to see what possible options we can offer to him
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [redacted] *** I have emailed the manager from queens and he is not responding to my emailsI do not have his contact number to resolve this matter as stated in the Revdex.comPlease help [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The furniture was not found to be within spec and free of manufacturer defects, as noted in my priorcorrespondence of which I am restating below, along with additional photos I would greatly appreciate if an executive manager from Jennifer Convertibles would take the time to review these issues listed below and take action The sectional delivered was not free of defects Jennifer Convertibles sent their own Independent inspector, hired by Jennifer Convertibles to my home They found the sectional to be faulty as noted in their report Obviously, Jennifer Convertibles agreedthat this sectional was poorly made, otherwise why would they have ordered me another one The second one that they attempted to deliver was made just as poorly as the first one In addition I still do not have what I ordered and paid for Jennifer Convertibles told methe large loveseat with dual power recliners was not available and they had to replace itwith a smaller loveseat with only one power recliner, without telling me They have not attempted to refund my payment for the difference Jennifer Convertibles suggested that I revisit the showroom to compare what is in my home to the display in the showroom This sectional was never on display in the showroom that I purchased from If Jennifer Convertibles was concerned about their customers, they would take the initiative to send one of their executive officers, who is in charge of quality control to look at this sectional They would also see the damage that was done to my newly painted wall during delivery I have enclosed pictures of the sectional to show how poorly it is made I DO NOT have buyer’s remorse!!! I have no problem paying for quality merchandise and this sectional is of poor quality.When this sectional first arrived in poor condition, and after the inspection, Jennifer Convertibles agreed that it would be replaced They also told me that if the replacement was not satisfactory they would remove the sectional and refund my money They are not doing what they promised This sectional hasn’t been used and is covered in a playroom Once again I am requesting that Jennifer Convertibles remove this faulty merchandise and refund mypayments In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am still waiting on Jennifer Furniture to schedule Pickup for product being Returned [redacted]
Sales Order # [redacted] Responsibility for the size of the merchandise in regards to home delivery remains with the buyer.” Every home is uniqueIt is the customer that decides if the disassembly delivery is necessaryWe provide the approximate dimensions of the furniture to the customer to assist them in making an educated decisionA discount of $was refunded to the customer’s [redacted] account on Unfortunately no additional discounts can be offered
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business and spoken to the managerToday I visited the store to select an alternate table and paid for the exchangeNow I am just waiting for delivery of the new table and pick up of the old table Sincerely, [redacted]
Sales Order # [redacted] ***The delivery time quote, at the time of purchase, wasapproximately – weeks for deliveryWhen it was found the furniture wasgoing to take weeks to arrive the customer was given the option of cancelingthe order or waiting the additional timeThe customer has opted to wait theadditional weeks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Sales Order # NYF [redacted] The customer’s order was cancelled and refunded to their Visa card last weekWe apologize for any inconvenience caused this customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] We feel that the item is poorly constructed after failing within the first week of deliveryWe do not want to have to continually wonder when it will fail againI paid for what I was informed by their sales associate as a quality piece of furnitureWe have no confidence that this item will not fail again, and don't wish to have to continually be concerned about this now, and once their implied warranty expiresWe have no faith in the item's construction nor the Jennifer Convertible company that sold itTheir customer service and the length of time it took for them to address the issue is unacceptable for something that was purchased new and not "as is"We reiterate once again the couch is not being used and we formally request that the item be returned promptly and a full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] ***Approvals for completing service have been put into place.The customer has been contacted by the service company and a date has beenscheduled
Sales Order # [redacted] The furniture is scheduled for a disassembly delivery on
Sales Order # [redacted] ***The customer’s furniture is under warranty and industryaccepted standards will be used to complete the repair
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The main problem is that they promised to deliver the furniture but the delivery men failed to knock on the door They called my phone and I returned the call but the deliver men failed to answer the phone call The delivery men even kicked the lights outside our house indicating they were outsideJennifer convertibles charged us $for their failure to deliver and knock at the door which I believe they should refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] ***The service tech was out to the customer’s home and found apositive pitch of the headrest of inchesThere is no way to remove oradjust the headrest to eliminate that positive pitchI will have a supervisorfrom our call center contact this customer next week in regards to this issue
Sales Order # [redacted] / ***We are sorry that the service company had to cancel the daybefore the agreed to service dateThe customer has since been contacted andhas agreed to email us photos of the damaged bed frameThis should allow us toorder the needed components to complete service to the bed frame
Sales Order # [redacted] The customer postponed the delivery / exchange we had promised until
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The warranty I purchased was a "Lifetime Warranty" so after years, it does not expire by definition as claimed by Jennifer ConvertibleThe second piece that Jennifer Convertible claims that I "refused" to have installed was not installed because the material came defective with white spots on the materialI still have the material as proof if requiredIt was the recommendation of the technician not to install the defective materialThe 50% off full retail is a farce because currently, almost all their furniture is already on sale 50%The proof that the material was no replaced in kind can be understood in the fact that the original material lasted years and the new material they installed on a portion of my couch lasted less than weeksAdditionally, the texture of the material was different as can be seen when comparing the the re-installed section vsthe original section In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The service company representative was the professional who stated to us originally "poor workmanship on this piece"We purchased a new couch that after a week of minimal usage tearedOnce again the couch was purchased new and not "as is"Why would anyone accept something that they feel is inferior or not going to fulfill one's expected customer experienceI have to rely on a third party to repair something that was purchased in good faith and newIf this company cared about quality customer service they would have stepped up and took the piece back to satisfy a customerThis company apparently has a history of poor customer service and retailing inferior productsI have also filed a complaint with the Department of Consumer Affairs whereby I was enlightened to their history of poor service and product qualityOur next step is to contact an experienced blogger to ensure that the message gets communicated to a much larger audienceThese people should be made to be held accountable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] ***Although the customer is out of warranty for factory defects since May 2014, I will have a customer care supervisor call the customer to see what possible options we can offer to him
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [redacted] *** I have emailed the manager from queens and he is not responding to my emailsI do not have his contact number to resolve this matter as stated in the Revdex.comPlease help [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The furniture was not found to be within spec and free of manufacturer defects, as noted in my priorcorrespondence of which I am restating below, along with additional photos I would greatly appreciate if an executive manager from Jennifer Convertibles would take the time to review these issues listed below and take action The sectional delivered was not free of defects Jennifer Convertibles sent their own Independent inspector, hired by Jennifer Convertibles to my home They found the sectional to be faulty as noted in their report Obviously, Jennifer Convertibles agreedthat this sectional was poorly made, otherwise why would they have ordered me another one The second one that they attempted to deliver was made just as poorly as the first one In addition I still do not have what I ordered and paid for Jennifer Convertibles told methe large loveseat with dual power recliners was not available and they had to replace itwith a smaller loveseat with only one power recliner, without telling me They have not attempted to refund my payment for the difference Jennifer Convertibles suggested that I revisit the showroom to compare what is in my home to the display in the showroom This sectional was never on display in the showroom that I purchased from If Jennifer Convertibles was concerned about their customers, they would take the initiative to send one of their executive officers, who is in charge of quality control to look at this sectional They would also see the damage that was done to my newly painted wall during delivery I have enclosed pictures of the sectional to show how poorly it is made I DO NOT have buyer’s remorse!!! I have no problem paying for quality merchandise and this sectional is of poor quality.When this sectional first arrived in poor condition, and after the inspection, Jennifer Convertibles agreed that it would be replaced They also told me that if the replacement was not satisfactory they would remove the sectional and refund my money They are not doing what they promised This sectional hasn’t been used and is covered in a playroom Once again I am requesting that Jennifer Convertibles remove this faulty merchandise and refund mypayments In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am still waiting on Jennifer Furniture to schedule Pickup for product being Returned [redacted]
Sales Order # [redacted] Responsibility for the size of the merchandise in regards to home delivery remains with the buyer.” Every home is uniqueIt is the customer that decides if the disassembly delivery is necessaryWe provide the approximate dimensions of the furniture to the customer to assist them in making an educated decisionA discount of $was refunded to the customer’s [redacted] account on Unfortunately no additional discounts can be offered
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business and spoken to the managerToday I visited the store to select an alternate table and paid for the exchangeNow I am just waiting for delivery of the new table and pick up of the old table Sincerely, [redacted]
Sales Order # [redacted] ***The delivery time quote, at the time of purchase, wasapproximately – weeks for deliveryWhen it was found the furniture wasgoing to take weeks to arrive the customer was given the option of cancelingthe order or waiting the additional timeThe customer has opted to wait theadditional weeks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]