Sales Order # [redacted] A refund in the amount of $was processed to the customer’s [redacted] account on The authorizing bank takes 3-business days before they apply the credit amount to the individual customer accountsWe apologize for any delay caused this customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The salesman contacted me and applied the credit for the couch but said he was still working on returning the protection planI still want to return this anday not have protection, the cost was $This company has failed through this entire buying process and I do not belive they will honor this protectionThe sales rep said he would be in contract with me again but it has been days and as expected I have not heard back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] ***The customer is scheduled for service on 10/*/Thecustomer would be entitled to an exchange if the furniture is found to be initiallydefective and a minor adjustment by the technician is not possible by theonsite technicianWe await the results of that visit
Sales Order # [redacted] ***Although the damage to the customer’s furniture is notcovered by the factory warranty we agreed to order and replace the componentsnecessary to service the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a message from the Jennifer Convertible store in [redacted] office, where I was told that a floor model sectional was there for pick up at the cost of $I reject this because it is double what I was originally priced and when I went in that day the brand new sectional was on sale for $As of today the store has not move despite the sign stating it was an "everything must go moving sale"At this point I feel I have been scammedI threw away my own furniture to obtain their furniture and was not charged on purpose to force me to buy their furniture full price after thinking I received a great deal I have video, audio, receipts and pictures and as far as I'm concerned considering what I have lost financially and the stress and I aggravation I have had because of this scam as I am no longer considering it a mistake is flat out disrespectful In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] The new part order placed for this customer is in transit to the customerUpon receipt a service technician will contact our customer to arrange for installationWe apologize for any inconvenience caused this customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was told a repairman was coming March [redacted] I thought to repair my couch He came looked at the couch, took notes and left, fixing nothing I gave received an email stating parts are on orderThis is unsatisfactory! I have been dealing with this company since November with this couch!!!!!!!!!! It's April!!!! I want a call from Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] *** The customer’s furniture was delivered in December and is out of warrantyWe offered to send a tech, as a courtesy, to provide serviceThe customer refused our offer
Sales Order # [redacted] / [redacted] As agreed the furniture was picked up on 7/*/The agreed to refund is being processed to the customer’s credit card accountRefund processing normally takes approximately 10-business days
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please see the attached copy of the original Lifetime Leather Insurance Guarantee policy certificate"Drying up over time" or "cracking" or "peeling" are NOT listed as policy exclusions"Rips" are listed under "What is Covered by this Guarantee."Like most insurance policies, the policy I purchased is clear about what it covers and what it does not coverThe rip in my sofa is explicitly covered under the terms of the policyJennifer Convertibles sold me an insurance guarantee policy for which I paid $171.04, and it is their obligation to honor its termsThere is no wiggle room here.I already rejected the company's offer of a discount on another purchaseThis is not a matter of "courtesy." This is a matter of the company's contractual obligation to provide a service that was purchased from them Sincerely, [redacted]
Sales Order # [redacted] Date of Delivery I am sorry but the customer’s furniture is well beyond its one year warranty for manufacturer defectsAccording to our customer care department record we have not had any contact with this customer since delivery almost years agoIf the customer would like a referral to a private tech company please have her call us at [redacted]
We are issuing the customer a pick up and refund on the chairThe chair will be picked up on Thursday I spoke to [redacted] she is happy with this resolution
Sales Order # [redacted] A service tech was out to the customer’s home on Based on his report we ordered the customer a new seat casingThe factory shipped out the new casing using [redacted] It was delivered on I entered a service request today to have the new seat case installed
Sales Order # [redacted] ***Merchandise was ordered for customer on The time quote provided at the time of purchase was 2-weeksThe furniture became available for delivery the week of 4/*/The web department attempted to reach out to the customer and schedule a date for delivery with the customer but she was unwilling to even talk to them
Sales Order # [redacted] We have attempted to reach the customer at the phone number provided at the time of purchase and also at the phone number included with the Revdex.com complaintWe could not reach the customer on either numberPlease have the customer contact Shawn B [redacted] , regional director for NJ at ###-###-#### to discuss this matter
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answeri Here]i know that it is not covered by warrantyI am arguing that since the couch is composed of only 40% leather it should not have been labeled as bonded leatherIn order to label an item as bonded leather it needs to be composed of a minimum of 50% leatherWe were sold a "bonded leather" sofa set when in fact it was a "faux leather" setMisrepresenting what an item is is fraud toward the consumerI would not have bought this sofa set had I known it was not really bonded leatherI was misrepresented and I want my money refunded or a credit to use toward something else In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] ***After the incident at the showroom, the customer was contacted by management, and a refund has been processed to the customer’s Visa account
Sales Order # [redacted] I am sorry but seams opening up after years of use are not covered by the Upholstery Shield planThe service technician did touch up the accidental scrapes on the arm of the sofaA supervisor attempted to call the customer yesterday to explain thisShe was unable to leave a voicemail
Sales Order # [redacted] The customer was contactedAn alternate day of the week was offered to the customerThe customer then selected a mutually agreeable delivery date, bringing this issue to closure
Sales Order # [redacted] A refund in the amount of $was processed to the customer’s [redacted] account on The authorizing bank takes 3-business days before they apply the credit amount to the individual customer accountsWe apologize for any delay caused this customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The salesman contacted me and applied the credit for the couch but said he was still working on returning the protection planI still want to return this anday not have protection, the cost was $This company has failed through this entire buying process and I do not belive they will honor this protectionThe sales rep said he would be in contract with me again but it has been days and as expected I have not heard back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] The customer’s order has been cancelled and fully refunded to ***
Sales Order # [redacted] ***The customer is scheduled for service on 10/*/Thecustomer would be entitled to an exchange if the furniture is found to be initiallydefective and a minor adjustment by the technician is not possible by theonsite technicianWe await the results of that visit
Sales Order # [redacted] ***Although the damage to the customer’s furniture is notcovered by the factory warranty we agreed to order and replace the componentsnecessary to service the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a message from the Jennifer Convertible store in [redacted] office, where I was told that a floor model sectional was there for pick up at the cost of $I reject this because it is double what I was originally priced and when I went in that day the brand new sectional was on sale for $As of today the store has not move despite the sign stating it was an "everything must go moving sale"At this point I feel I have been scammedI threw away my own furniture to obtain their furniture and was not charged on purpose to force me to buy their furniture full price after thinking I received a great deal I have video, audio, receipts and pictures and as far as I'm concerned considering what I have lost financially and the stress and I aggravation I have had because of this scam as I am no longer considering it a mistake is flat out disrespectful In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] The new part order placed for this customer is in transit to the customerUpon receipt a service technician will contact our customer to arrange for installationWe apologize for any inconvenience caused this customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was told a repairman was coming March [redacted] I thought to repair my couch He came looked at the couch, took notes and left, fixing nothing I gave received an email stating parts are on orderThis is unsatisfactory! I have been dealing with this company since November with this couch!!!!!!!!!! It's April!!!! I want a call from Revdex.com In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] *** The customer’s furniture was delivered in December and is out of warrantyWe offered to send a tech, as a courtesy, to provide serviceThe customer refused our offer
Sales Order # [redacted] / [redacted] As agreed the furniture was picked up on 7/*/The agreed to refund is being processed to the customer’s credit card accountRefund processing normally takes approximately 10-business days
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please see the attached copy of the original Lifetime Leather Insurance Guarantee policy certificate"Drying up over time" or "cracking" or "peeling" are NOT listed as policy exclusions"Rips" are listed under "What is Covered by this Guarantee."Like most insurance policies, the policy I purchased is clear about what it covers and what it does not coverThe rip in my sofa is explicitly covered under the terms of the policyJennifer Convertibles sold me an insurance guarantee policy for which I paid $171.04, and it is their obligation to honor its termsThere is no wiggle room here.I already rejected the company's offer of a discount on another purchaseThis is not a matter of "courtesy." This is a matter of the company's contractual obligation to provide a service that was purchased from them Sincerely, [redacted]
Sales Order # [redacted] Date of Delivery I am sorry but the customer’s furniture is well beyond its one year warranty for manufacturer defectsAccording to our customer care department record we have not had any contact with this customer since delivery almost years agoIf the customer would like a referral to a private tech company please have her call us at [redacted]
We are issuing the customer a pick up and refund on the chairThe chair will be picked up on Thursday I spoke to [redacted] she is happy with this resolution
Sales Order # [redacted] A service tech was out to the customer’s home on Based on his report we ordered the customer a new seat casingThe factory shipped out the new casing using [redacted] It was delivered on I entered a service request today to have the new seat case installed
Sales Order # [redacted] ***Merchandise was ordered for customer on The time quote provided at the time of purchase was 2-weeksThe furniture became available for delivery the week of 4/*/The web department attempted to reach out to the customer and schedule a date for delivery with the customer but she was unwilling to even talk to them
Sales Order # [redacted] We have attempted to reach the customer at the phone number provided at the time of purchase and also at the phone number included with the Revdex.com complaintWe could not reach the customer on either numberPlease have the customer contact Shawn B [redacted] , regional director for NJ at ###-###-#### to discuss this matter
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answeri Here]i know that it is not covered by warrantyI am arguing that since the couch is composed of only 40% leather it should not have been labeled as bonded leatherIn order to label an item as bonded leather it needs to be composed of a minimum of 50% leatherWe were sold a "bonded leather" sofa set when in fact it was a "faux leather" setMisrepresenting what an item is is fraud toward the consumerI would not have bought this sofa set had I known it was not really bonded leatherI was misrepresented and I want my money refunded or a credit to use toward something else In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] ***After the incident at the showroom, the customer was contacted by management, and a refund has been processed to the customer’s Visa account
Sales Order # [redacted] I am sorry but seams opening up after years of use are not covered by the Upholstery Shield planThe service technician did touch up the accidental scrapes on the arm of the sofaA supervisor attempted to call the customer yesterday to explain thisShe was unable to leave a voicemail
Sales Order # [redacted] The customer was contactedAn alternate day of the week was offered to the customerThe customer then selected a mutually agreeable delivery date, bringing this issue to closure