Sales Order # [redacted] Unfortunately the furniture is out of warranty for cracking or peeling of the leatherAs a one time courtesy, at our own expense, we replaced seat casings on the sofa bed for this customer in This was done sight unseen, without benefit of an inspectionAt this point, ½ years after the purchase the best we can offer is the 20% off certificate
Sales Order # [redacted] Although the customer’s furniture is out of warranty we have offered, at our expense, to send a tech to the customer as a courtesyA service company will be contacting the customer in the next days to schedule a service visitBased on the results of that visit we will determine how to further proceed
Sales Order # [redacted] / [redacted] I apologize for the delay in the handling of the replacement / exchange of your furnitureThe order has been placed with the factory and the local showroom will be calling you in approximately 7-days to schedule a date for the delivery / exchange of the replacement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the matter has been resolvedHowever, I want to note that Jennifer Convertibles did not respond to the issue of the defective sofa until weeks after the original complaintWe will not receive a replacement sofa for 8-weeks after Jennifer Convertibles was notifiedWhile this is not satisfactory, we will cannot get back the time it has taken for Jennifer Convertibles to respond and will continue to wait for our replacement Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not done I have tried to call them back as wellI work inaCall center I'm on the phone at work mostly for part of the dayI have returned a call and was told they would call me back when they are in my area To come fore the repair If there is a ext that I can reach someone on it would be helpfulAlso I'm willing to let them come out again and see if it can be repaired after I was told it couldn't be Sincerely, [redacted]
Sales Order # [redacted] / [redacted] The customer has been contacted and a date was selected forthe pick up and return of the defective recliner chairA refund by check willbe issued within days of the confirmed return of the merchandise
Sales Order # [redacted] The customer was provided with a couple of leads to arrange for disposal of their old furnitureAlthough it is not our responsibility to arrange for removal of the old furniture the local showroom is working with the customer to coordinate the delivery day with the removal date by the outside companyThe new furniture can be delivered as soon as the customer selects a date with the local showroom
Sales Order # [redacted] The manufacturer has notified us the component is out of production and has been shipped via [redacted] to the customer. The tracking # is [redacted] . [redacted] estimates the delivery date to be ***. We apologize for any inconvenience caused this customer. The service company that... does the installation can remove and dispose of the components being replaced at the customer’s request.
On the initial call from the customer the service technician reported one seat cushion was sagging, which we orderedWhen it arrived the customer said the other cushions were sagging as wellWe sent the technician back out to her home and reported the incorrect cushion was sent and that she needed the others as wellWe ordered all cushions for her on This should rectify the issue she is havingIf not we will exchange itUnder the one year warranty we will service the furniture as the first option
Sales Order # [redacted] ***The customer was not home for delivery on Thedrivers tried the door bell, no responseA delivery operations supervisor wasunsuccessful in trying to reach the customer by phoneA voicemail message wasleftWe have agreed to waive the cancellation and restocking charges tocancel this order and will issue a refund to the customer’s [redacted] account.It normally takes approximately 7-days to appear on the customer account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Agreed that they had sent a tech to my house on It was to be a different tech for a second opinion, instead they sent the same techWhen I stated to the tech that it was to be a different tech, he laughed and stated that there isn't another techThe tech agreed that there was an issue with the sofa, he even tried to take a picture of the sofa cushion sinking down to the left I asked for a copy of his field report and he refused, said it was Jennifer Furniture policy not to provide the customer a copy of the field report, didn't offer to have me sign off on his report.The issue with the sofa is the same exact issue as the two previous repairsThey refuse to provide any written reports.The tech verbally agreed to me that the sofa and love seat have the same issue as before and that it was due the the poor quality of the metal that Jennifer Furniture uses.Again, the sofa was repaired twice under the warranty, the third call was placed before the year anniversary of the purchase but Jennifer Furniture has dragged out the issue monthsI have given them the opportunity to repair the furniture with the same exact issue on two previous occasions and it has occurred a third time in a month spanWe have tried to work with Jennifer Furniture before going to the Revdex.com, I requested a less expensive sofa and love seat in exchange for the faulty sofa and love seat to which it was ignored I now want a 75% refund on the purchaseA sofa and a love seat shouldn't have structural failures within 3, and month after purchase, especially for the amount of money spent In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] ***Although the customer’s furniture was over years old, outof warranty, and had been moved in and out of storage since delivery in 2013, wesent out a service tech to possibly adjust the recliner mechs that were notworking properlyUnfortunately, due to improper handling during the moves inand out of storage two of the recliner mechs were bent and could not be adjusted.We have since offered the customer parts and service at dealer costTo datethe customer has refused our offer
Sales Order # [redacted] The customer is refusing serviceThe furniture is under warranty and we reserve the right to service the furniture under that warrantyComponents were ordered and shipped to the customer [redacted] confirmed delivery of the components
Sales Order # [redacted] The furniture was successfully delivered to the customer on A courtesy discount of $was processed to the customer’s [redacted] account on The banks usually take about business days to apply the credit to their individual customer accountsWe apologize for the delay caused by the manufacturer
Sales Order # [redacted] ***The customer’s refund, in full, has been processed to her [redacted] accountI apologize for the delay and any inconvenience caused this customer
Sales Order # [redacted] ***A service tech was out to the customer’s home in March 2015.Upon inspection, the furniture was found to be free of defects and up tofactory specs. Perhaps something has changed in the last four months or wasoverlooked by the first tech. I will have 2nd opinion tech contactthe... customer to inspect and service any factory defects he finds.
Sales Order # [redacted] As a courtesy, without benefit of an inspection, we agreed to order components for the customer’s bed frame, sight unseenThe factory is temporarily out of stock and expects to receive and ship the components to the customer the week of June ***We apologize for any inconvenience caused this customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The matter is not resolved until the furniture has been looked out and someone has come out In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] Unfortunately the furniture is out of warranty for cracking or peeling of the leatherAs a one time courtesy, at our own expense, we replaced seat casings on the sofa bed for this customer in This was done sight unseen, without benefit of an inspectionAt this point, ½ years after the purchase the best we can offer is the 20% off certificate
Sales Order # [redacted] Although the customer’s furniture is out of warranty we have offered, at our expense, to send a tech to the customer as a courtesyA service company will be contacting the customer in the next days to schedule a service visitBased on the results of that visit we will determine how to further proceed
Sales Order # [redacted] / [redacted] I apologize for the delay in the handling of the replacement / exchange of your furnitureThe order has been placed with the factory and the local showroom will be calling you in approximately 7-days to schedule a date for the delivery / exchange of the replacement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the matter has been resolvedHowever, I want to note that Jennifer Convertibles did not respond to the issue of the defective sofa until weeks after the original complaintWe will not receive a replacement sofa for 8-weeks after Jennifer Convertibles was notifiedWhile this is not satisfactory, we will cannot get back the time it has taken for Jennifer Convertibles to respond and will continue to wait for our replacement Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not done I have tried to call them back as wellI work inaCall center I'm on the phone at work mostly for part of the dayI have returned a call and was told they would call me back when they are in my area To come fore the repair If there is a ext that I can reach someone on it would be helpfulAlso I'm willing to let them come out again and see if it can be repaired after I was told it couldn't be Sincerely, [redacted]
Sales Order # [redacted] / [redacted] The customer has been contacted and a date was selected forthe pick up and return of the defective recliner chairA refund by check willbe issued within days of the confirmed return of the merchandise
Sales Order # [redacted] The customer was provided with a couple of leads to arrange for disposal of their old furnitureAlthough it is not our responsibility to arrange for removal of the old furniture the local showroom is working with the customer to coordinate the delivery day with the removal date by the outside companyThe new furniture can be delivered as soon as the customer selects a date with the local showroom
Sales Order # [redacted] The manufacturer has notified us the component is out of production and has been shipped via [redacted] to the customer. The tracking # is [redacted] . [redacted] estimates the delivery date to be ***. We apologize for any inconvenience caused this customer. The service company that... does the installation can remove and dispose of the components being replaced at the customer’s request.
On the initial call from the customer the service technician reported one seat cushion was sagging, which we orderedWhen it arrived the customer said the other cushions were sagging as wellWe sent the technician back out to her home and reported the incorrect cushion was sent and that she needed the others as wellWe ordered all cushions for her on This should rectify the issue she is havingIf not we will exchange itUnder the one year warranty we will service the furniture as the first option
Sales Order # [redacted] The customer has been contacted and the issue has been settled.
Sales Order # [redacted] ***The customer was not home for delivery on Thedrivers tried the door bell, no responseA delivery operations supervisor wasunsuccessful in trying to reach the customer by phoneA voicemail message wasleftWe have agreed to waive the cancellation and restocking charges tocancel this order and will issue a refund to the customer’s [redacted] account.It normally takes approximately 7-days to appear on the customer account
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Agreed that they had sent a tech to my house on It was to be a different tech for a second opinion, instead they sent the same techWhen I stated to the tech that it was to be a different tech, he laughed and stated that there isn't another techThe tech agreed that there was an issue with the sofa, he even tried to take a picture of the sofa cushion sinking down to the left I asked for a copy of his field report and he refused, said it was Jennifer Furniture policy not to provide the customer a copy of the field report, didn't offer to have me sign off on his report.The issue with the sofa is the same exact issue as the two previous repairsThey refuse to provide any written reports.The tech verbally agreed to me that the sofa and love seat have the same issue as before and that it was due the the poor quality of the metal that Jennifer Furniture uses.Again, the sofa was repaired twice under the warranty, the third call was placed before the year anniversary of the purchase but Jennifer Furniture has dragged out the issue monthsI have given them the opportunity to repair the furniture with the same exact issue on two previous occasions and it has occurred a third time in a month spanWe have tried to work with Jennifer Furniture before going to the Revdex.com, I requested a less expensive sofa and love seat in exchange for the faulty sofa and love seat to which it was ignored I now want a 75% refund on the purchaseA sofa and a love seat shouldn't have structural failures within 3, and month after purchase, especially for the amount of money spent In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Sales Order # [redacted] ***Although the customer’s furniture was over years old, outof warranty, and had been moved in and out of storage since delivery in 2013, wesent out a service tech to possibly adjust the recliner mechs that were notworking properlyUnfortunately, due to improper handling during the moves inand out of storage two of the recliner mechs were bent and could not be adjusted.We have since offered the customer parts and service at dealer costTo datethe customer has refused our offer
Sales Order # [redacted] The customer is refusing serviceThe furniture is under warranty and we reserve the right to service the furniture under that warrantyComponents were ordered and shipped to the customer [redacted] confirmed delivery of the components
Sales Order # [redacted] The furniture was successfully delivered to the customer on A courtesy discount of $was processed to the customer’s [redacted] account on The banks usually take about business days to apply the credit to their individual customer accountsWe apologize for the delay caused by the manufacturer
Sales Order # [redacted] ***The customer’s refund, in full, has been processed to her [redacted] accountI apologize for the delay and any inconvenience caused this customer
Sales Order # [redacted] ***A service tech was out to the customer’s home in March 2015.Upon inspection, the furniture was found to be free of defects and up tofactory specs. Perhaps something has changed in the last four months or wasoverlooked by the first tech. I will have 2nd opinion tech contactthe... customer to inspect and service any factory defects he finds.
Sales Order # [redacted] ***The customer has been contacted and the issue has beenbrought to closure
Sales Order # [redacted] As a courtesy, without benefit of an inspection, we agreed to order components for the customer’s bed frame, sight unseenThe factory is temporarily out of stock and expects to receive and ship the components to the customer the week of June ***We apologize for any inconvenience caused this customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The matter is not resolved until the furniture has been looked out and someone has come out In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]