From You Flowers

Thank you for your prompt action The company has responded and agreed with my request to give a full refund I am so frustrated with them that I would like to post it as a complaint on the Revdex.com for other prospective customers to be aware That was my intention Thank you,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardWe have also sent out a complimentary arrangement on behalf of our company as an extended apology as wellPlease let us know if there is anything else we can do
regarding this order.Thank you

Re: Complaint ID *** Update: Supervisor from the company contacted me directly on 3/ 19. Apologized for the problem and also acknowledged that she was not sure why a resolution was promised to me so quickly by their agents and
that should not have happenedWhich was appreciated more than anything else because that was the central issue that I felt I could not trust anything they told me. Resolution promised: Refund of the order in fullThey will also contact the florist and have the flowers delivered free of charge I would like to keep the complaint open if possible until the refund is posted to my account. Then at that time I will confirm in writing to the Revdex.com of final resolution I thank you for your assistance with this matter*** *** Sent from iPhone Sent from iPhone

This case has been
completely resolvedWe have credited back the customer the total amount of fees paid $The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the value of $The customer has also been issued a $gift certificate
The customer was pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been
completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

Place an order on May to be delivered on May paid extra fee to have guaranteed delivery by 12pmHaven't received confirmation called the number on website times been on hold for over an hour with no answer!!!! First time using them and last time for sure I want a refund called the sales department and they pick up within seconds ridiculous! I asked for other telephone number with no answers

This case has been completely resolvedWe have credited back our customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

Complaint:
I am rejecting this response because: I NEVER said I was pleased with how this business handled ANYTHING, including its belated sending of a second duplicate exact same arrangement I even asked them NOT to send a duplicate a second time, as that would only make it worse, and they did so again, anyway, and against my expressed wishes This company is horrible and should not be in business They lied to you, just now with their representation I was "pleased" with thier conduct or alleged "soluton" That is their signature behavior in all this ~ dishonesty I asked *** *** *** to NOT send the exact same thing to *** *** a second time, but maybe some other floral arrangement He chose to do exactly what I asked him not to do On purpose That is telling of their demeanor They are offensive, on purpose, it seems They seem to try to hurt people's feelings They lied and misrepresent what happened and what they did
Sincerely,
*** ***

I had a completely awful experience with FromYouFlowers I ordered a beautiful floral arrangement and gift basket for my best friend to say congratulations on a performance that I could not attend I spent over $and the day that they were "delivered" the delivery person brought a dozen red roses with a note "From Boyfriend" My friend's co-workers knew my friend did not have a boyfriend and something wasnt right to which the delivery person stated he brought the wrong arrangement The co-workers asked the delivery guy to bring the correct arrangement a different day since my friend wasnt in the office that day and he agreed My friend returned to the office, and never got any delivery I called the customer service for From You Flowers and they contacted the florist and the florist stated the flowers were delivered the day they were supposed to and there is nothing they can do since it was now a week since they were "delivered" From You Flowers offered me a 30% refund and a $gift card But where does that leave my best friend, with absolutely no gift from me, and me still out of money I took the 30% refund but declined the gift card as I will not be ordering from From You Flowers again because I spent money to get absolutely nothing out of it except frustration I cannot believe something couldn't have been done to get a new set of flowers and gift basket delivered

This case has been
completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this orderThank you

From: pam*** *** *** Sent: Monday, November 28, 4:PMTo: RevDex.com Subject: Re: Your complaint has been received They just called me and are

This case has been completely resolvedWe have refunded this order in the full amount, along with a complimentary bouquet on behalf of our company valued at $Please let us know if there is anything else we can do regarding this caseThank you

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI wasnt very happy as the business stated but, glad I got my money backAs for the $10, I didnt get a gift cardbut thats ok as Im not buying from them again
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any
recipient of the customer’s choiceWe have also issued a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Complaint: ***
I am rejecting this response because:From: *** *** *** Sent: Tuesday, May 12, 12:PM To: *** Subject: Fwd: You have a New Message from *** *** *** Regarding Complaint #*** I submitted complaint #*** and received the email below that assumed the complaint was resolved with a refundHowever, I never received the promised refund form FromYouFlowers.com and it has now been over two weeks.
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They were extremely apologetic and replacement flowers were sent same day as well as 50% of the cost refunded to me. I am extremely satiisfied
Sincerely,
*** ***

Good Morning ***, I’m writing in regards to case ID *** We have tried several times to contact our customer by phone and via email but the customer has requested at this time we no longer contact herWe would like to respect our customers wishes and will no longer proceed to
contact herThe order unfortunately was unable to be delivered on the day our customer requestedUnfortunately the local florist we typically use in this area was on vacation without any notification made to our company We accept full responsibility as this was an error on our part and have refunded our customer in the full amount of $which processed that dayThe customer did state the refund had not processed, but everything has been refunded on our end At this time we have also offered our customer a complimentary arrangement on behalf of our company as an extended apology, but again she has requested not to be contacted any furtherWe would also like to speak with our customer to provide her with an explanation of what happened as well If the customer does change her mind this is something we will honor at any time in the futureWe would like to consider this matter closedPlease let us know if there is anything further we can do regarding this case Thank youSincerely, ***

Complaint: ***
I am rejecting this response because:
This appears to be the same message that I rejected yesterday, so I believe this is a duplicate and have nothing to add. Please see my response from yesterday
Sincerely,
*** ***

This case has been
completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have completed the initial delivery of the baset and offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this orderThank you