From You Flowers

From: *** *** *** Sent: Monday, February 02, 7:PM To: *** Subject: ID#*** Revdex.com, I am writing you to let you know that my complaint has been resolved. I just verified that a full refund was returned to my credit card. The company also sent my father a fruit basket to help compensate for the problems listed in the complaintThank you for your help in this matter! Sincerely,*** ***

BUYER BEWARE!!! This company does not deliver what you orderedTheir prices are the same if not more than the reliable floristYou can bet that you will be embarrassed by what they deliver!!! The arrangement and I sent was one fourth the size of the arrangement I ordered

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any
recipient of the customer’s choiceWe have also extended a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

From: *** *** *** Sent: Thursday, October 13, 10:AM To: *** Cc: *** *** Subject: Complaint ***
* I have been contacted by the business and they adequately explained to me that they have 7-local fulfillment vendors and described the process they have with the local vendors to shut down machines when unavailable which they didn't follow. They have provided me with a refund as well as a certificate for my next order. I feel they have demonstrated their business model / advertising / website should work correctly when the local vendors follow process. They are following up with the two vendors to ensure they understand the problems leaving their machines on has caused. I believe this complaint has been resolved satisfactorily. Regards, ***

This case has been
completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this orderThank you

I’m writing in regards to case ID ***At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this
customer in full for their order and created a floating complimentary arrangement to be delivered as the customers' discretion to the value of $60.00. Please let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have attempted to contact this customer several times in regards to this case by leaving messages and sending emailsAt this time we have credited the customer back in the full amount of the order, along with a $gift cardPlease let us know if there
is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *nd find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been completely resolve.d We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $to be delivered to any recipient of his choice We have also emailed a $gift card to the customerPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardThe customer was pleased with this resolutionPlease let us know if there is anything further we can do in regards to this case.Thank you

Complaint: ***
I am rejecting this response because:This company must know I have no intention of ever using its services again It failed to send flowers to my only sister's funeral I spent over minutes on the day of her wake trying to get a hold of someone who would ensure that the flowers I purchased were delivered No flowers arrived; neither at her wake nor on the day of her funeral When I later contacted this business and demanded a full refund, I was told that, if I wished, they would send flowers to a family member and give me a 30% discount. The temerity of this company and its incompetence in failing to following through on its obligation to have the flowers I ordered is mind boggling I am requesting that they no longer be able to advertise their floral services on obituary websites, since their misleading ad to provide timely flowers brought me nothing but hurt and humiliation.
Sincerely,
*** *** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order and the funds are now available in her accountThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardThe customer has been unable to be reached via phone or email Please let us know if there is anything else we can do regarding this case.Thank you

THIS COMPANY IS THE WORST FOR ONLINE ORDERINGFirst, I ordered what was supposed to be a nice birthday present for my mother in law and the delivery ended up coming at 10pmWhat kind of delivery service would deliver flowers at 10pm? Secondly, the delivery was the wrong kind of flowersI specifically ordered blue flowers because she likes blue and there was absolutely no blue except for a blue ribbon wrapped around the vaseFinally, the card was absolutely dreadfulEverything was misspelled including her name and oursThe problem was "resolved" by giving me a $credit and $back on my card from a $purchaseBut, I decided to give the company another try and yet it again I am FURIOUS that I even didI ordered another set of flowers for Mother's Day to the same recipientI had to place the order months in advance because the credit was expiring(Yes, they gave me a deadline to use the credit so I had to use it immediately.) So, I decided to buy an early Mother's Day gift of different flowers except this time it was worstThe flowers did NOT even show up at the addressSo, I paid $for a vase of flowers ON MOTHER'S DAY that did not even show upI called multiple times the day after to complain and no one answered the phoneI was on hold for over minutes each time I calledSo, I called to sales dept to complain but they ended up transferring me into the customer service dept where I was originally waiting for hoursI called back to the sales dept and demanded that someone talks to me about this complaint and the woman on the phone took my number and told me that someone would be calling me from customer service dept to resolve my issue, it has been days and no one has called me or contacted meI absolutely HATE this company and I am furious that they wasted my money and time on these special eventsI will be writing a letter of complaint if this issue is not resolved immediately, I am losing my patience with this sorry company

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also set up a complimentary arrangement as an extended apology on behalf of our companyPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have tried to contact the customer multiple times and have not heard back as of todayWe have left several voicemails and emails letting her know we would be happy to resolve the issueAt this time we have refunded our customer in the full amount of the
orderWe have also gone ahead and set up a complimentary arrangement that has been delivered to the recipientWe would like to consider this matter closedPlease let us know if there is anything else we can do regarding this case
Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company, we will be sending out a complimentary arrangement valued at $to delivered to any recipient of their choiceThe customer was pleased
with this resolutionPlease let us know if there is anything else we can do regarding this case
Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift card that can be used at any timeThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this
case.
Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also offered the customer a floating complimentary arrangement to be delivered in the futureThe customer has declined this, but the offer will still stand if customer changes her
mind.Thank you