From You Flowers

From: *** *** *** Sent: Monday, February 02, 7:PM To: *** Subject: ID#*** Revdex.com, I am writing you to let you know that my complaint has been resolved. I just verified that a full refund was returned to my credit card. The company also sent my father a fruit basket to help compensate for the problems listed in the complaintThank you for your help in this matter! Sincerely,*** ***

From: Justin Furlough [mailto:***] Sent: Wednesday, September 07, 11:AM To: [email protected] Subject: Complaint Numbered: ***
* To whom it may concern, The business has refunded my the amount for the same day and expedited shippingThey have
also given me a $gift certificate, and it seems they have also enrolled me in some sort of "Platinum Rewards" program following the incident (without my permission or interest) I consider the matter closed, and do not plan on conducting business with this third party again - *** *** Graduate Assistant - Competitive Sports *** ** *** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order and the funds are now available in her accountThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been
completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this orderThank you

BUYER BEWARE!!! This company does not deliver what you orderedTheir prices are the same if not more than the reliable floristYou can bet that you will be embarrassed by what they deliver!!! The arrangement and I sent was one fourth the size of the arrangement I ordered

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift cardThe customer has been unable to be reached via phone or email Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending complimentary arrangements to the recipientsThe customer was pleased with this resolutionPlease let us know if there
is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *nd find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

Complaint: ***
I am rejecting this response because:This company must know I have no intention of ever using its services again It failed to send flowers to my only sister's funeral I spent over minutes on the day of her wake trying to get a hold of someone who would ensure that the flowers I purchased were delivered No flowers arrived; neither at her wake nor on the day of her funeral When I later contacted this business and demanded a full refund, I was told that, if I wished, they would send flowers to a family member and give me a 30% discount. The temerity of this company and its incompetence in failing to following through on its obligation to have the flowers I ordered is mind boggling I am requesting that they no longer be able to advertise their floral services on obituary websites, since their misleading ad to provide timely flowers brought me nothing but hurt and humiliation.
Sincerely,
*** *** ***

I ordered flowers for my mother requesting day delivery, (the 8th) at check out it stated they would be delivered on the 7th or 8th and you selected ok/I understand, they were delivered in the 7th and came just as expected! Great expierence! Would definitely order from this website again!

I’m writing in regards to case ID ***At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this
customer in full for their order and created a floating complimentary arrangement to be delivered as the customers' discretion to the value of $60.00. Please let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolve.d We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $to be delivered to any recipient of his choice We have also emailed a $gift card to the customerPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have attempted to contact this customer several times in regards to this case by leaving messages and sending emailsAt this time we have credited the customer back in the full amount of the order, along with a $gift cardPlease let us know if there
is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also set up a complimentary arrangement as an extended apology on behalf of our companyThe customer was very pleased with both resolutionsPlease let us know if there is anything
else we can do regarding this caseThank you

This case has been completely resolved as the customer has requested a floating complimentary arrangement to be delivered at her discretion and we will do so when she contacts usIf there is anything further please let us know Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company, we will be sending out a complimentary arrangement valued at $to delivered to any recipient of their choiceThe customer was pleased
with this resolutionPlease let us know if there is anything else we can do regarding this case
Thank you

In regards to case ID#*** we have assisted the customer with the code to release her funds from her financial institution. There was a billing issue with her street address and zip code that did not allow the funds to be approved. If there is anything further we can do to further
resolve please feel free to contact usThank you

Complaint: ***
I am rejecting this response because:I never said I was very pleased with this as I have not spoken to them
Sincerely,
*** ***