From You Flowers

Review: To Whom it may concerns, I ordered the flowers for same day delivery on 12/24/13 and I was promised that it will be deliver between 9am to 6pm. First I received the flowers at 7pm and the product that I received was no where close to what I ordered. Than I called the customer service to return my money because i'm not satisfied by the product. After spending 30min on the phone finally I was told that I will get my refund and I should be receiving the confirmation email from them. I haven't receive anything yet, I called the company again I was told that we can't refund your money. Can someone please assist me with this issue. Also, I have the picture to prove it that the product is no were close to what I ordered.Desired Settlement: I need my full refund.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of this order and sent an email confirmation confirming the refund. Please let us know if there is anything else we can do regarding this order.

Review: The product advertised and the product delivered were totally different. When I contacted the merchant, I was told that "slight substitutions may have been made." I have photos to prove from the website and the recipient of the flowers I ordered, that the flowers I ordered were totally different than those the recipient received. When I contacted the seller, I was told "slight substitutions may have been made" by the florist. There was no mention of the possibility of substitutions being made mentioned on the website when I placed the order, and the "substitutions" seen via the photos I have were far from "slight." When I contacted the seller to complain, I was told I would receive a $15.00 gift certificate towards a future purchase on their site. I did not think this was fair given that I paid over $40.00 for the entire transaction (This included the delivery fee..) When I wrote back in response, that I did not want to do any further business with them given my first experience, I was told that I would receive a 15% refund to my account. I did receive this, yet felt such a small percentage, given the company's false advertising, was totally unfair.I will gladly supply the photos I have of the product I ordered vs. what was received by the recipient to support my complaint.Desired Settlement: I feel I should be refunded the full purchase amount, including the delivery fee, and not just a percentage, given that the error was completely on the company's side, not mine.

Business

Response:

This case has been completely resolved. We have credited the customer back fifty-percent off the order, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.

Review: The website guarantees same day delivery if you order by 3pm in delivery time zone. Order not delivered. No time given for replacement.

The website guarantees same day delivery if you order by 3pm in delivery time zone. Order not delivered. No time given for replacement.

I placed an order for same day delivery and paid a premium to ensure flowers were delivered. I did not get a call until after business hours in the delivery zone to inform me that the flowers would not be delivered. Not only did the company not live up to its promise (again, splashed all over the website, and advertised on their hold messages), but they did not allow me time to find another company that could live up to this delivery commitment. Was placed on hold and disconnected several times while trying to get resolution.Desired Settlement: I wish for a full refund and a personal apology from [redacted]. Additionally, if they are unable to meet their same day commitments, they should inform customers in ample enough time for them to make other arrangements. Additionally, if they are unable to deliver same day, they should not advertise same day. 20% of my next order was a really unacceptable and rather offensive solution. I have no intention of doing business with this company again.

Business

Response:

Unfortunately, we are unable to locate this order in our system. We have tried searching by the customer's name but are unable to find the order. She did not provide a phone number or email address so we are unable to contact her. Please provide more information, including an order number, as well as contact information, so we can properly rectify this for Ms. [redacted] We look forward to hearing from you. Thank you!

Review: They indicate in their marketing that you can have the same day delivery if you order before 3 pm in the same area as you are located. I ordered my mom flowers for same day delivery. I emailed the company in the evening to find out why the flowers were not delivered. Within an hour they contacted me and indicated that the florist that they went through was unable to deliver the flowers the same day. Indicating that they are now closed and unable to send them from another provider. She indicated that the flowers would be delivered the next day (Thursday, June 6th). I requested that they be sent in the morning hours and she said she would check on it. I also requested that I be refunded for same day delivery fee. As 4pm my mom still had not received the flowers on now the second day. I emailed in and never received a phone call or an email on the status of my order. I had to hunt down the phone number from the internet to call on the status. Only to be told that they again did not go through. I feel that they have false advertisement indicating that they can do same day delivery. Furthermore they were unable to get flowers to the recipient on the next day either. A huge inconvenience.

Product_Or_Service: Rose and Lily Flower Bouquet

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: No settlement requested - for

I just think that perhaps their business practices and advertisement of being able to deliver on the same day be questioned. It is what drew me to their business. My recipient didn't receive it on the day I requested that they promised it would be. I had to contact them. Why didn't they contact me when the florist was unable to fill the order? Secondly I was promised it would go out the next day and yet no delivery. Why didn't I receive a phone call? My order was completed at 12:59 PM on 6/5.

Business

Response:

Business Response /* (1000, 5, 2013/06/13) */

We have resolved this as much as possible with the customer. We tried to call them and email them several times. We have left three messages, as well and sent three emails, requesting they return our call. We are more than happy to rectify this once we speak with the customer. Please feel free to contact us with any other questions or concerns. Thank you!

Consumer Response /* (3000, 7, 2013/06/14) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The company had contacted me, however when upon calling the number appeared on my cell phone caller Id as 'unknown' without a published phone number. Would you answer that on your phone? Certainly not. In regards to unanswered emails, I haven't seen any from them. However upon receiving this email I went back to my email and did find a correspondence from them in my spam folder. I will take the time to contact them back. I appreciate that they are crediting me back. However I still fail to understand on how they can promise same day delivery via marketing materials and cannot get the flowers delivered in a the promised time? My order was done and my emailed receipt was sent at 12:48 and the order was in the same time zone, same state and actually for my mom who lives 15 miles from me. It was ordered before their cut off time of 3pm in the same time zone. Yet after calling and reporting at 6pm they had no delivery, no way to order elsewhere, and promised it would definitely go out the next day! However around 11 am, 1pm, 3pm all times I had to call them to find out where the delivery was only to find that it again couldn't go out??? I want to be refunded my full amount, I want my intended bouquet to go to my mom and I want them to research their practices. Somewhere it's broken. What if next time they miss flowers to be delivered for a funeral? If a consumer needs them to be sent same day and sees this businesses claim of same day delivery they may order and could be in my predictament. However with a funeral you cannot send it later and say oops! I bring this up because it seems that they crediting me back isn't really solving the issue that they will continue to practice with false advertisement! Care, customers are really everything! Treat them that way by keeping promises to them. I feel you should have them research their own data on how many orders actually are sent same day delivery as promised?

Business Response /* (4000, 9, 2013/07/01) */

We called the customer and left three additional voicemails and emailed as well in an attempt to resolve the situation. Unfortunately, there is nothing further that we can do as we have not heard back from the customer. Please feel free to contact us with any other questions or concerns. Thank you.

Review: I ordered flowers from this website and this is their guarantee posted on their site below.From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you.After placing my order for same day delivery the recipient did not receive flowers at all on the same day or anything at all. I called the business to see if they were out for delivery and they said they don't get a confirmation until the following business day. I want my money back because I am not satisfied with the run around treatment I am receiving from this company. I have asked for a refund. They say they will call me tomorrow to deal with this issue. The recipient has told me they have not received their graduation flowers complete disappointment!

Product_Or_Service: Rose & Lily Celebration

Order_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Full refund and let everyone become aware that this company does not back its claims of its guarantees.

Business

Response:

Business Response /* (1000, 5, 2013/06/11) */

This has been resolved entirely. We called and left a message as well as emailed the customer confirming that a full refund was issued and a gift certificate was provided to the customer. Please feel free to contact us with any other questions or concerns. Thank you.

FRAUD , BAIT & SWITCH, placed order on May 7, 2015 for Mother's Day and now May 13,2015 and delivery still has not been made . Every day it's been another excuse why delivery can not be complete. After reading [redacted] reviews and [redacted] consumer reviews 653 reviews have all said the same as to my experience . Wish I would have read these reviews first before wasting my time with this incompetent company who should be SHUT DOWN . You will never receive flower arrangement image you select it's only a suggestion and instead you will spend 70.00 plus for rotten flowers or an arrangement you can grab and go from your local grocery store .. HORRIBLE EXPERIENCE WARNING DO NOT USE THIS SHAM OF A BUSINESS . All affiliated with this company [redacted] ,any local flower shop should refuse orders from these fraudulent poor excuse for a business and stop all dealings with from you flowers.

Review: I ordered flowers on 05/28/2013 for a very important anniversary. I chose the same day option and had to pay extra for that. Fromyouflowers did not deliver the flowers even though the site boasted a "same day delivery guarante". The day after they sent me an email saying that they could not deliver the flowers on time. I demanded a discount, they refused it. They simply proposed to deliver the flowers on the 29th. I refused. I had to call my bank to have them recredit my account. I have another complaint. Their website site uses misleading techniques to have you believe that they are cheaper than other online florists. When you look at the prices first, they look good, then on the very last screen before you confirm your purchase, you realize that there is a $15 charge for "handling" that had never appeared before + taxes. At the end of the day their flowers at not any cheaper than on any other major online florists like 1800flowers or FTD.

Desired Settlement: DesiredSettlementID: No settlement requested - for

I want consumers to be informed of the dishonest practices of this company concerning pricing and delivery

Business

Response:

Business Response /* (1000, 5, 2013/06/05) */

This has been resolved entirely. We called the customer twice in hopes to speak with them to resolve this situation for them. We also sent them two emails. Since we did not hear back, we issued a full refund and called them and left a message confirming this. Additionally, we emailed them confirmation of the full refund. Please allow 1-3 business days for this to post to their account. Please feel free to contact us with any other questions or concerns. Thank you.

Consumer Response /* (3000, 7, 2013/06/07) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

It took a week for the vendor to offer a full refund, which is the least I could expect because the flowers were never delivered. I refuse this settlement because it does not repair the harm caused to myself and my relationship with my significant other. This was a very very special occasion and the timing of delivery was extremely important.From You Flowers GUARANTEE SAME DAY DELIVERY ON THEIR WEBSITE AND I EVEN PAID AN EXTRA FEE FOR THAT. This is why I shopped with them. This is misleading advertising.I therefore demand financial compensation for the harm I have incurred.

Review: I Placed an order on www.fromyouflowers.com to be delivered on the 12 th of February my order number was #[redacted]. After placing it when I found out that the person I am sending it to wont be at work for another week I called them from my cell number [redacted] and when you call them they say they record our calls I asked their customer representative if I wanted to cancel my order when and how can I do it. she told me to call us 24 hours before the order date we will cancel it and refund you. If they record customers calls this conversation must be recorded and would be with there company. I called them on the 10 th of February which is 48 hours before the departure date to cancel my order and they said we have already sent it. I argued with them that this is what your representative told me 24 hours before other wise I would have not taken the risk and cancelled my order the day I placed it The customer representative told me the only way to get your money back is that it goes to the office and as that person will not be there on that date it would be automatically rejected if that person is not present in the office which that person was not that day and wont be for the coming week .I again waited till the 12th and when I called them they told me we have delivered it to the office and given it to some receptionist Jones. the receiver was not present in office and they said we cant refund you. I told them that the whole purpose of sending the flowers was that the person I am sending to receives the fresh flowers I had provided them with the name and cell number of the receiver which they did not even contact. The point is I would have cancelled it and not taken the risk if the companies customer representative would not have misled me and told me that I can cancel it 24 hours before the delivery date. I just spent 83 dollars the person I sent to did not receive them and they gave them to some random person and misbehaved with me on the phone. They have my call records and if they record our calls one of there managers should look into them and hear clearly what there customer representative said to me about the order cancellation. This is what is written on there web site (From You Flowers, LLC offers a 90 day satisfaction guarantee. If you are not satisfied with our service for any reason, feel free to contact us.We will either refund your money or redeliver a new product. The choice is yours. Refunds are returned to the payment method on your original purchase and typically take 1 - 3 business days. We are available 24 hours a day to help you). [redacted]

Kindly look into this matter this company should not mislead customers like this and treat them this way.Desired Settlement: I would like them to refund me my whole amount. As they use ups for delivery and they delivered the product to some random person in the office they can deduct the delivery charges but the charges they deducted for the product should be refunded. Please make sure even that this company does not behave with there customers like this and make false promises like 100 percent money back guarantees.

Business

Response:

This case has been completely resolved. We have credited back our customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I ordered flowers from FROMYOURFLOWERS for my mother's 50th birthday. I paid for the expedited shipping so they would be delivered at her work before noon. The flowers did not arrive. I called Customer Service the next morning to see why they were delayed. They blamed UPS and said that I did not enter the correct zip. I used FROMYOUFLOWERS "Find your zip code" search function to find the zip code. They refused to take any responsibility. After a half hour of requesting that I be paid the expedited fee, because it was not even delivered in the day it was supposed to, they gave my the $6 back. My mom called me the day after her birthday to let me know she received the flowers and sent me a picture of what they looked like. The flowers were brown;the leaves fell off on her desk because they were dead. The flower stems were completely dry.I was so embarrassed. I then called Guest Services to explain the situation. They refused to give me a refund. They explained that they would send new flowers and over night them. About an hour later, they called me back to explain they cannot ship flowers on the weekend and I would have to reschedule the shipment. Since this was taking up so much of my time, becoming so complicated and they could not deliver Birthday Flowers until a week after the birthday, I requested to get a refund. I spoke to a manager and he said that I would receive a refund for my order. I just checked my bank account and received $36.00 for a refund. My receipt for the flowers states the total was $57.96. I am beyond disappointed.I am embarrassed this company is still in business. The entire transaction was a nightmare and hassle. I will never purchase flowers or anything from this company ever again. My mother and husband and I will not recommend this company to anyone. I also believe that my mother's coworkers will agree with this statement just from seeing the dead flowers that were delivered.Desired Settlement: The complete price was $57.96 for my order. I request to be refunded the entire amount. I was on the phone for hours with "Guest Service" to get this resolved. After hearing I would be refunded, I am still not completely refunded.

Business

Response:

This case has been completely resolved. We have tried to contact the customer several times regarding this case and haven't heard a response back. The customer was requesting her balance of $14.99 be refunded back to her which we have processed the credit back to her account. Please let us know if there is anything else we can do regarding this case.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: On Feb 11 at approx. 2pm, I purchased a Birthday bouquet to be delivered ON THAT SAME DAY, and even paid an additional charge to ensure such. The address given was a business address, and the business option was selected, making the final delivery time, according to company website, 5pm that day.

At 3:55pm i'd become concerned my friend did not receive her flower bouquet, so I completed the status request form, as instructed on website. At 4:30, after not receiving a response back. I called the customer service line.

The individual I spoke with, told me that because I did not include a Business name, they were unaware it was a business address and needed to be delivered by 5pm. I told the gentleman, I indeed selected the Business field on site, and the Business name was not a required field. If that is what they are using to determine whether a delivery is in fact a business or home address, the field would HAVE TO BE a required choice. The gentleman told me there was no way they could get there by close of business, and I told him that absolutely was not acceptable to me, as I specifically chose their business to deliver because of the same day ability. The flowers were for a Birthday, and needed to be delivered on that birthday.

He told me the best they could do would be to deliver them to a home address, by 7pm that night. I put him on hold and got a home address for the flowers to be delivered to. He also informed me that the flower assortment would be comprable to what i'd purchased, but not what I had purchased. Again, I objected, and he told me I could get the flowers from somewhere else if I desired.

This obviously was no longer a possibility because of the time of day it now was.

I agreed to the delivery of the 'similar' flowers, to be delivered to a home address, no later than 7pm on Feb 11.

On Feb 12th at 9am, after I was informed my friend received no delivery from me,l I called the customer service line again, and told them immediately cancel my order and refund the full amount of purchase ($ 74.09) to my credit card. The woman looked my order up, apologized and told me i'd receive a refund within 3-5 days.

On Friday Feb 12th at 6:45pm, I received an email confirmation of order delivery.

I immediately emailed the business, and told them the order had been cancelled and I wanted my money refunded. Flowers a day after the intended recipients birthday AFTER i'd cancelled the order wasn't going to suffice.Desired Settlement: As per the policy on their website 'Flowers with Same Day Delivery, We Guarantee the Florist Arranged Flowers Will Be Delivered Today', From you Flowers is in breach of promise and has falsely advertised a service they did not provide. I respectfully request the full amount paid, including Same day fee, Shipping and Handling, and Tax, be refunded immediately.

This whole transaction has been a nightmare, a birthday gift I entrusted From You Flowers to deliver, as promised was not done and I want a full refund of monies paid.

Thank you

Business

Response:

This case has been completely resolved. We have credited back our customer in the full amount of the order for the non delivery. As an extended apology on behalf of our company we have honored a fifty dollar complimentary arrangement to be delivered at anytime, to any recipient of their choice. The customer was very pleased with the resolution. Please let us know if there is anything else we can do regarding this case. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: On January 4th at 6:20am, I bought flowers for my mother using the same-day delivery service for extra charge because it was her birthday. I received an e-mail letting me know the expected delivery for residential areas will be between 9:00am-6:00pm. At 6:25pm, we will did not receive those flowers. I e-mailed the company asking where my order was using their website, which they said they will respond within the hour so I waited. At 9:30pm, I still have yet to receive the response or the flowers. I have since e-mailed them through their website again as well as [redacted] asking for a refund this time. This business should not still be operated and running seeing how there have been so many complaints. I just wished I had checked earlier before I ordered but now I just want my money back.Desired Settlement: Full refund back onto my credit card for the order not delivered.

Consumer

Response:

Hi, I recently filed a complaint but has now been resolved. The business gave me back my full refund so please close this case. My complaint ID is [redacted]. Thanks, [redacted]

Review: Flowers were delivered by local florist. They were dirty, old and unacceptable. I called them and was assured of a re-delivery the following day, the local florist did not show up. After 4 phone calls to 4 different, I was told they could offer me a 20% refund because they were unable to contact the local florist.Desired Settlement: I expectation is simple. Refund my entire order or issue a credit for another item.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. We are also sending out a $50.00 complimentary arrangement that the customer can use at anytime. Please let us know if there is anything else we can do regarding this case.Thank you

Review: I used this website to find a product of two white orchids. I paid extra to have delivery by 12pm the following day. At 1:30 pm I received 2 purple orchids. Not what I ordered and not on time.Desired Settlement: I want a full refund of my purchase as it is not what I ordered and was not delivered on time after charging me extra money for faster delivery.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order and allowed the customer to keep the product that was sent. Please let us know if there is anything else we can do regarding this order.Thank you

Review: I ordered flowers for my Mother for Mother's Day. The company did not fulfill their end of the transaction as requested. I requested flowers to be delivered on Saturday. The flower location they arranged delivery is located in Harlem and they called my mother and asked her if it could be delivered Sunday. My mother told them after 2pm. The representative at the floral location told her they can't gauranttee delivery for Sunday and that she is too far away. This is unacceptable. Since I paid for delivery. The florist won't even answer any calls. Not only were these the only flowers I order but I also ordered earlier this week another arrangement for my fiance which is visiting in New York family for a few weeks. Her arrangements didn't arrive till late Saturday evening after I have spent 2 days dealing with customer service on the orders. The representative today,Sunday, 3:55pm which is the second one today apologized and told me chances are they won't be delivered that Tuesday is the best they can do and also there are several florist areas near her that it should have been handled by. I WILL NEVER BY FROM THIS COMPANY AGAIN. They do not fulfill their obligations to their clients. I paid extra for it to be delivered Saturday and all I got for it is excuses and no help from this company. I would not recommend this company to anyone in the futureDesired Settlement: I would like the president of this company to be directly contacted and informed of my dis-satisfaction with his/her company. I will never again purchase from them nor recommend them

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also sent out a complimentary arrangement on behalf of our company. Please let us know if you need anything else regarding this order.

Thank you

Review: An order for flowers was placed on the From You Flowers website at 1pm on 3 May 2014 for delivery that day to an elderly person in a hospice in Syracuse NY. An additional charge was paid for same day delivery. The company guarantees that orders placed by 3pm to a location in the same time zone would be received the same day. Due to the condition of the person getting the flowers the guarantee of same day delivery was greatly appreciated. Unfortunately, delivery was not made that day and the representative had no knowledge if the flowers would be delivered the next day, or any day. I was offered a 40% discount on the order to keep it but money was not the primary issue here. Please be aware that this order was from a grandchild to her grandmother in hospice and near death. I cannot emphasize enough the emotions felt by my daughter. Please DO NOT TRUST THIS COMPANY WITH ANY IMPORTANT ORDER.Desired Settlement: I want the president of From You Flowers to write my daughter a letter of apology for the grief this company has caused my daughter and grandmother.

Business

Response:

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with sending out a complimentary arrangement. Please let us know if there is anything else we can do regarding this order.

Review: I ordered a flowers for the love of my life for Valentine's day.It is already end of the day and she still did not receive anything.I looked up online reviews on this company (I wish I had done this before) and I have not found A SINGLE positive review.This company ether always late or doesn't deliver at all or delivers dead or unpreventable flowers.I tried to call them. Waited on hold for 40 minutes! Hang up.I think their business shouldn't be existing at all.Valentine's day is ruined.Desired Settlement: 1. I want full refund.2. I want their business closed.Thank You.

Business

Response:

This case has been completely resolved. We have issued a credit to the customer for $14.99, along with a $15.00 gift card. Please let us know if there is anything else we can do regarding this case.