From You Flowers

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient as well as a $gift cardThe customer was pleased with this
resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11703952, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: What the business has offered is to make an exception from their unfair business practice for one time only, if I will agree to pay them (by becoming a customer). I have no intention of using their service or adding to their income while they continue to resort to hidden charges, and deceptive explanations of what those charges are for. That being the case, I want nothing from them. Least of all to receive more phone calls with more excuses. I would just like my complaint to be recorded and visible to any other potential customer, as long as they continue to not reveal all relevant fees prior to customers submitting personal and financial information
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift card Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderThe customer was very pleased with this
resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI will not say that I am "pleased" with this resolution, because it should not have been an issue in the first placeHowever, they did respond quickly and address the issue enough to call it resolvedI will still not do further business with them.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of both ordersPlease let us know if there is anything else we can do regarding this caseThank you

This has to be the worst online flower delivery service out thereI ordered $worth of flowers at 9:am EST to be delivered that day (a Sunday.) It was a same day orderThe company's confirmation email said they would contact me as soon as the flowers were deliveredThey even charged me extra for same day deliveryAfterIt hearing from them I called at 7:pm EST to see if the flowers had been deliveredI was told the flowers wouldn't be delivered until the next day because the florist was closed on SundayI lost itTold them I paid extra for same day delivery and had a confirmation email saying the flowers would be delivered that day SundayI told the person in the phone to cancel the order and that I wanted my money backShe said she couldn't do thatI told her I would report them to ***, better businesspretty much anyone I could think of in the heat of the momentI said the company lied and made promisesThe woman on the phone started raising her voice with me and told me that she didn't lieAs far as I was concerned she represents the company, the company lied so she was part of the deceptionI had the promise that the flowers would be delivered that day in writing in an emailHere's the kicker my daughter called Sunday about 8:30pm to say the flowers were beautifulWhaaaaat???? The company delivered the flowers and did t even know they hadThey caused my husband and I a tremendous amount of stress because they had no tracking system for products ordered and/or deliveredTerrible

This case has been completely resolvedWe have credited back the customer in the full amount of both ordersAs an extended apology on behalf of our company we will also be sending out a complimentary arrangement to each recipientThe customer was pleased with this resolutionPlease let us know
if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe processed a full refund for the customer back on July 31stWe have informed our customer the refund has been processed on our end and if he is still not seeing it we will need his bank to fax us over information We have not heard back from the customer so we are considering the case closed as he has received his refund We have made a final contact with our customer to have his bank contact us if there is still an issue, but everything has been done on our endPlease let us know if there is anything else we can do regarding this case.Thank you

In regards to case ID: *** this order was refunded in full in two increments. The first on 2/8/in the amount of $and the second on 2/8/for the balance of $26.52. The total of the order was $46.52. We also extended a $gift certificate to the customer. I have notified the customer via email of these transactions and have also asked that if he need further assistance to contact our finance department. Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our
company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also sent the customer a $gift card that can be used at any timeAs an extended apology on behalf of our company we will be also sending out a future complimentary arrangement to be delivered to any recipient of their choice at any timeThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

The WORST flower delivery experience i've ever had they replaced the roses and lilies bouquet I ordered for my sister's birthday with carnations and daisies (i.eweeds and cent flowers) and replaced a glass vase with a plastic one When I called to complain they offered me a 30% refund and a 15% coupon, as if I would order from them again When they finally agreed to send a new bouquet they said my sister had to give back the other one when they dropped off the new one the following day Why, so they can resell the weeds to another trusting customer I will never order from here again, completely hideous experience

Where to begin...THIS COMPANY IS THE WORST OUT THEREI have never, EVER had issues placing orders onlineBecause of you guys I will now read reviews over everythingI have not seen a single GOOD reviewI placed my order on Saturday night for a Mother's day delivery the following dayI received an e-mail confirming details (9am -6pm delivery times) and the charge of $Mother's day comes along and I call around noon - just making sure everything is okayand that they would be delivered on time...no answerDespite the fact that I was on hold for over an hourI get the delivery confirmation around 7PM, so I figured everything went OKToday, (Monday Morning) I find out that NO FLOWERS were deliveredI call the number once again..on three different phone lines and I get NO ANSWERThis is ridiculous! WORST SERVICE EVERDO NOT USE THIS COMPANYI filed a claim with my credit card company and they are going to try and resolve this issueI need a refund ASAPIf I could give you guys a negative 1,rate I wouldI am beyond pissed

This case has been completely resolvedWe have credited back the customer in the full amount of the orderThe customer retrieved the arrangement and was able to choose a free gift from the florist which was a complimentary basketPlease let us know if there is anything else we can do regarding
this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any
recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

I ordered a balloon bouquet on 8/for delivery on 8/and was forced to pay an add'l fee for 'same day/weekend' delivery though don't know why since the order was placed within business hours on 8/and 8/is not a weekend day Balloons NOT delivered Called FYF on evening of 8/and was told delivery would take place on 8/26, I would be refunded the add'l fee for 'same day/weekend' delivery and order would be upgraded Once again this did not happen Called FYF again, waited mins on hold, and was then told by *** balloons were delivered on 8/when they in fact were NOT *** then advised I would receive a full refund within 1-business days We shall see I am completed flabbergasted by FYF's apparent inability to appropriately manage their network of florists to ensure timeliness, accuracy and quality of products

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $as an extended apology on behalf of our companyPlease let us know if there is anything else we can do regarding this order.Thank
you