From You Flowers

This case has been completely resolvedWe have tried to contact the customer multiple times and have not heard back as of todayWe have left several voicemails and emails letting her know we would be happy to resolve the issueAt this time we have refunded our customer in the full amount of the
orderWe have also gone ahead and set up a complimentary arrangement that has been delivered to the recipientWe would like to consider this matter closedPlease let us know if there is anything else we can do regarding this case
Thank you

I wish I would have read the reviews of this company before I ordered flowers for my mom, who is very ill and hospitalized I'm seeing a lot of common problems among many of the reviews that I experienced during my dealings with themI ordered a bouquet described to contain "red roses, pink roses, pink lilies, and purple wax flowers", along wiith mylar balloons As I wanted them to be delivered first thing in the morning, I paid the expiditing fee stated to "guarantee" that they would arrive prior to noon Imagine my surprise when I spoke to my mom via phone at 1:in the afternoon and they had not arrived I called the customer service line immediately, and it actually took calls to get through, totalling almost an hourThe man who answered told me he needed to call the local florist to find out where the flowers were He returned to the phone and told me they would be delivered prior to pm No apologies or offer for refunding the expidition charge I requested that the charge be refunded and he agreed- to this point, I have not yet seen it on my cardI checked in with my mom at about 4- and still no deliveries I called the customer service line back immediately and spent another minutes on hold listening to the "Higher than call volume" message (no wonder, if others were experiencing the same issues I was) Finally, I got through and ended up with the same rep I spoke with previously, who NOW said that the florist would have them on the truck and delivered after 3, but before At that time, I wrote an email complaint to their customer service department They responded surprisingly quickly (even before the flowers actually arrived!) and offered a $certificate Then the flowers showed upAll would have been fine at that point had my father not sent me a picture of the arrangement It was NOTHING like the picture on the website of what I thought I was purchasing Now, I understand there might be slight variances between pictured and actual arrangement, but there were actually no similarities between the two The roses that were listed in the description of the flowers were not included, and the colors of pink, purple, and red? Well, apparently an appropriate substitution for those colors is white, because that is what color ALL of the flowers were in the bouquet my mom received Some flowers had a very light pink tinge in the middle of them, but the overwhelming color was white, white, and more white I was appalled! I would have never sent that to anyone, let alone my own motherI followed up with another complaint email, and included the photos of what was sold and what was received so that the could see how egregious this was, and was very clear that another gift certificate was not appropriate compensation I got a canned response that said that the florist could substitue if needed but that the same color scheme and flowers would remain entact Clearly, they didn't look at the photos They offered a 20% refund and a gift certificate, which is not acceptable to me at this point I have requested an additional refund and will update as this unfoldsI DO NOT recommend ever using this service to purchase flowers Go with another trusted name in online flower deliveries, or contact a local florit directly Use at your own risk- you will likely not get what you paid for!

THIS COMPANY IS THE WORST FOR ONLINE ORDERINGFirst, I ordered what was supposed to be a nice birthday present for my mother in law and the delivery ended up coming at 10pmWhat kind of delivery service would deliver flowers at 10pm? Secondly, the delivery was the wrong kind of flowersI specifically ordered blue flowers because she likes blue and there was absolutely no blue except for a blue ribbon wrapped around the vaseFinally, the card was absolutely dreadfulEverything was misspelled including her name and oursThe problem was "resolved" by giving me a $credit and $back on my card from a $purchaseBut, I decided to give the company another try and yet it again I am FURIOUS that I even didI ordered another set of flowers for Mother's Day to the same recipientI had to place the order months in advance because the credit was expiring(Yes, they gave me a deadline to use the credit so I had to use it immediately.) So, I decided to buy an early Mother's Day gift of different flowers except this time it was worstThe flowers did NOT even show up at the addressSo, I paid $for a vase of flowers ON MOTHER'S DAY that did not even show upI called multiple times the day after to complain and no one answered the phoneI was on hold for over minutes each time I calledSo, I called to sales dept to complain but they ended up transferring me into the customer service dept where I was originally waiting for hoursI called back to the sales dept and demanded that someone talks to me about this complaint and the woman on the phone took my number and told me that someone would be calling me from customer service dept to resolve my issue, it has been days and no one has called me or contacted meI absolutely HATE this company and I am furious that they wasted my money and time on these special eventsI will be writing a letter of complaint if this issue is not resolved immediately, I am losing my patience with this sorry company

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our companyPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a $gift card that can be used at any timeThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this
case.
Thank you

This case has been completely resolvedWe have refunded the customer in full and a supervisor has reached out to them to notify them that they also have a complimentary arrangement available to them on behalf of the companyPlease let us know if there is anything else we need to do with this case

This company should not be in businessThey not only failed to deliver the flowers the same day, but the next as well Forget what they say on the phone, run awayIt is my daughters birthday and it was important to us so we planned ahead, they failed

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we also sent out a complimentary arrangement to the recipient to the value of $The customer was pleased with this resolutionPlease let
us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also offered the customer a floating complimentary arrangement to be delivered in the futureThe customer has declined this, but the offer will still stand if customer changes her
mind.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also set up a complimentary arrangement as an extended apology on behalf of our companyPlease let us know if there is anything else we can do regarding this case.Thank you

I’m writing in regards to case ID ***At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this
customer in full for their orderWe have also sent the original arrangement to the recipient free of charge We would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have reached back out to our customer and we will be setting up a complimentary arrangement on behalf of our company valued at $to be delivered to herPlease let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order We have also sent out a complimentary arrangement to the recipient and as an extended apology on behalf of our company we have offered to send out a future complimentary arrangement
valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***5, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any
recipient of the customer’s choice Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meCorrections to their response: we have called back several times and left messages in response to their phone callsWe were unable to directly speak with Robyn, a supervisor, who was managing the complaint- 3-messages left for herWe are satisfied with the outcome, however, I found it disturbing that nothing had been done before the Revdex.com complaint was submittedI wish they train their staff for a better customer service, so that a small problem does not escalate to a bigger one.
Thank you for taking your time to help resolve this matter
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The credit took days to be run - it was not done the same dayI asked them to stop contacting me because in days I received voice messages and emails - all from different peopleAnd when I would call back, I was put on hold or hung up onThey offered to send an arrangement to the person I had originally ordered it for (that person was in the hospital - I had a another company deliver with NO ISSUES). They offered me a $credit against another order (honestly-like I would ever order from this horrible company again)
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our companyThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this
case.Thank you

This case has been completely resolvedThe customer was credited back in the full amount of the order, along with a $gift cardWe will also be sending out a $complimentary arrangement on behalf of our companyPlease let us know if there is anything else we can do regarding this
case.Thank you