From You Flowers

This case has been completely resolvedWe have credited back the customer in the full amount of the order We have also sent out a complimentary arrangement to the recipient and as an extended apology on behalf of our company we have offered to send out a future complimentary arrangement
valued at $This arrangement can be delivered on any future date to any recipient of the customer’s choiceThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***5, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been completely resolvedWe have refunded the customer in full and a supervisor has reached out to them to notify them that they also have a complimentary arrangement available to them on behalf of the companyPlease let us know if there is anything else we need to do with this case

This company should not be in businessThey not only failed to deliver the flowers the same day, but the next as well Forget what they say on the phone, run awayIt is my daughters birthday and it was important to us so we planned ahead, they failed

This case has been completely resolvedWe have credited back the customer in the full amount of the orderWe have also set up a complimentary arrangement as an extended apology on behalf of our companyThe customer was very pleased with both resolutionsPlease let us know if there is anything
else we can do regarding this caseThank you

I wish I would have read the reviews of this company before I ordered flowers for my mom, who is very ill and hospitalized I'm seeing a lot of common problems among many of the reviews that I experienced during my dealings with themI ordered a bouquet described to contain "red roses, pink roses, pink lilies, and purple wax flowers", along wiith mylar balloons As I wanted them to be delivered first thing in the morning, I paid the expiditing fee stated to "guarantee" that they would arrive prior to noon Imagine my surprise when I spoke to my mom via phone at 1:in the afternoon and they had not arrived I called the customer service line immediately, and it actually took calls to get through, totalling almost an hourThe man who answered told me he needed to call the local florist to find out where the flowers were He returned to the phone and told me they would be delivered prior to pm No apologies or offer for refunding the expidition charge I requested that the charge be refunded and he agreed- to this point, I have not yet seen it on my cardI checked in with my mom at about 4- and still no deliveries I called the customer service line back immediately and spent another minutes on hold listening to the "Higher than call volume" message (no wonder, if others were experiencing the same issues I was) Finally, I got through and ended up with the same rep I spoke with previously, who NOW said that the florist would have them on the truck and delivered after 3, but before At that time, I wrote an email complaint to their customer service department They responded surprisingly quickly (even before the flowers actually arrived!) and offered a $certificate Then the flowers showed upAll would have been fine at that point had my father not sent me a picture of the arrangement It was NOTHING like the picture on the website of what I thought I was purchasing Now, I understand there might be slight variances between pictured and actual arrangement, but there were actually no similarities between the two The roses that were listed in the description of the flowers were not included, and the colors of pink, purple, and red? Well, apparently an appropriate substitution for those colors is white, because that is what color ALL of the flowers were in the bouquet my mom received Some flowers had a very light pink tinge in the middle of them, but the overwhelming color was white, white, and more white I was appalled! I would have never sent that to anyone, let alone my own motherI followed up with another complaint email, and included the photos of what was sold and what was received so that the could see how egregious this was, and was very clear that another gift certificate was not appropriate compensation I got a canned response that said that the florist could substitue if needed but that the same color scheme and flowers would remain entact Clearly, they didn't look at the photos They offered a 20% refund and a gift certificate, which is not acceptable to me at this point I have requested an additional refund and will update as this unfoldsI DO NOT recommend ever using this service to purchase flowers Go with another trusted name in online flower deliveries, or contact a local florit directly Use at your own risk- you will likely not get what you paid for!

This case has been completely resolvedWe have reached back out to our customer and we will be setting up a complimentary arrangement on behalf of our company valued at $to be delivered to herPlease let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our companyPlease let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we also sent out a complimentary arrangement to the recipient to the value of $The customer was pleased with this resolutionPlease let
us know if there is anything else we can do regarding this order.Thank you

I’m writing in regards to case ID ***At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this
customer in full for their orderWe have also sent the original arrangement to the recipient free of charge We would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been completely resolved as the customer has requested a floating complimentary arrangement to be delivered at her discretion and we will do so when she contacts usIf there is anything further please let us know Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $The customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

In regards to case ID#*** we have assisted the customer with the code to release her funds from her financial institution. There was a billing issue with her street address and zip code that did not allow the funds to be approved. If there is anything further we can do to further
resolve please feel free to contact usThank you

Complaint: ***
I am rejecting this response because:I never said I was very pleased with this as I have not spoken to them
Sincerely,
*** ***

This case has been completely resolvedWe have credited back the customer in the full amount of the orderAs an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $This arrangement can be delivered on any future date to any
recipient of the customer’s choice Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

In regards to case ID: *** this order was refunded in full in two increments. The first on 2/8/in the amount of $and the second on 2/8/for the balance of $26.52. The total of the order was $46.52. We also extended a $gift certificate to the customer. I have notified the customer via email of these transactions and have also asked that if he need further assistance to contact our finance department. Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a complimentary arrangement on behalf of our companyThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this
case.Thank you

This has to be the worst online flower delivery service out thereI ordered $worth of flowers at 9:am EST to be delivered that day (a Sunday.) It was a same day orderThe company's confirmation email said they would contact me as soon as the flowers were deliveredThey even charged me extra for same day deliveryAfterIt hearing from them I called at 7:pm EST to see if the flowers had been deliveredI was told the flowers wouldn't be delivered until the next day because the florist was closed on SundayI lost itTold them I paid extra for same day delivery and had a confirmation email saying the flowers would be delivered that day SundayI told the person in the phone to cancel the order and that I wanted my money backShe said she couldn't do thatI told her I would report them to ***, better businesspretty much anyone I could think of in the heat of the momentI said the company lied and made promisesThe woman on the phone started raising her voice with me and told me that she didn't lieAs far as I was concerned she represents the company, the company lied so she was part of the deceptionI had the promise that the flowers would be delivered that day in writing in an emailHere's the kicker my daughter called Sunday about 8:30pm to say the flowers were beautifulWhaaaaat???? The company delivered the flowers and did t even know they hadThey caused my husband and I a tremendous amount of stress because they had no tracking system for products ordered and/or deliveredTerrible