From You Flowers

This case has been...

completely resolved. We have credited back the customer $14.32 which was the amount of the face vase, along with a $15.00 gift card. The customer was accepting of this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. The customer was very pleased with this resolution. Please let us know if there is any thing else we can do regarding this case.
Thank you

Absolutely disgusting. My boyfriend tried to surprise me with an arrangement. He called me around 4pm to ask me if I received my flowers yet. I had not. The arrangement was scheduled to arrive at 12pm. He paid for expedited shipping. I proceeded to call the [redacted] customer service number. I waited in the phone for over an hour. After 7pm the flowers still had not been delivered. The excuse was, "The florist is backed up and the delivery should be to you between 11pm-12am. Valentine's Day 2017 was officially ruined. He spent over $150 on flowers that were never delivered. The lady had no choice but to refund the arrangement. Pissed is an understatement. DO NOT ORDER FROM THESE CON-ARTISTS EVER!!!

This case has been completely resolved. We have searched through our systems and cannot locate any order from this customer. We have tried to reach out to the customer several times by leaving messages and via email and have not received a response back. Please let us know if there is anything else...

we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have sent out the order complimentary and double the value.  We also offered to send out a future complimentary arrangement valued at...

$50.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been...

completely resolved. We have credited back the customer the fee's amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Though I did not get $20 gift certificate as the business claims they gave me, (which I do not need, by the way, for I will not be buying my future flowers through them any longer), I did receive finally the full refund on the 2 problem arrangements. It was a shame I had to go all the way to the actions of Revdex.com to receive the customer care people to reach out to me which they never did to their emails etc.
Sincerely,
[redacted]

Ordered flowers from the website thato were on sale. You would think a big sale item would be well stocked, wrong! They call me the day before they're supposed to be delivered and tell me they are unavailable for 2 weeks. They then try to substitute the flowers so they don't have to refund me. Now I'm unable to get the flowers for my loved one at all from anyone because they have my money on hold for the refund almost 5 days later. By the time I do get the money back ito will be to late. My tip to anyone, avoid this company. Between poor service and having items on sale that are not available I do nothink recommend them. Beside refund the money which is taking forever they didn't offer much of a resolution for their mistake.

We have made several attempts to reach out to our customer and as of today have not heard back. We have left several voice messages and have responded via email. At this time we have made sure the customers account has been credited back in the full amount. We will be happy to send out a future...

complimentary arrangement valued at $45.00 for the inconvenience we have caused. This arrangement can be delivered at any time to any recipient of the customers choice. We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $30.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have emailed the customer a $15.00 gift card which they can use at anytime. Please let us know if there is anything else we can do regarding the case.
Thank you

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

I’m writing in regards to case ID [redacted]. At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this...

customer in full for their order.We have also created a $40.00 floating complimentary arrangement to be delivered at the customers' discretion. Thank you

The customers' sister has contacted us regarding this complaint.  She is unavailable until February 27th to speak with us as the order number has not been provided nor located.  We will be happy to further resolve once she contacts us with the order number.  If there is anything...

further please feel free to let us know. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement in the amount of $60.00. We have also credited back an additional $20.00 from a previous order. Please let us know if there is anything else we can do...

regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice.  We have also issued a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I HAVE NOT received the $20. Gift Certificate!!!!
Sincerely,
[redacted]

Horrible customer service thru phone , ordered flowers for anniversary and its now a day past and still no flowers , but ooh yeah they got their money alright