From You Flowers Reviews (2236)
From You Flowers Rating
Description: Florists - Retail, Florist - Funeral Bouquets & Wreaths, Gift Baskets & Parcels, Plants - Retail, Internet Services, Internet Shopping, Florists (NAICS: 453110)
Address: 143 Mill Rock Rd E, Old Saybrook, Connecticut, United States, 06475-4217
Phone: |
Show more...
|
Web: |
www.sendflowers.com
|
Add contact information for From You Flowers
Add new contacts
This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $50.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient to the value of $100.00. The customer was pleased with this resolution....
Please let us know if there is anything else we can do regarding this order.Thank you
This case has been completely resolved. We have spoken with the customer again and have offered her two complimentary arrangements on behalf of our company being delivered to two different recipients of her choice, to at which she has accepted this offer. We have also emailed her a $20.00 gift card that she can use at anytime. Please let us know if there is anything else we can do regarding this case. Thank you
While I did have some struggles initially w/my order ( the quality for the price ), I will say they have immediate turnaround in customer service, and in the end, resolved the situation very well with me. Thus, I was pleased overall w/customer service/attention, though it required some work/time.
This case has been completely resolved. We have credited back our customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $50.00. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you
This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The information is not true. A representative called me named Robin and literally provided to me the persons name who sent me the flowers. You guys are giving me misleading information and/or lying.
Sincerely,
[redacted]
This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. The arrangement delivered is complimentary. Please let us know if there is anything else we can do regarding this case.Thank you
Complaint: [redacted]
I am rejecting this response because:I appreciate them gifting the flowers and crediting me back, however, I still think they have false advertisement and cannot provide what they promise.
Sincerely,
[redacted]
This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $50.00 complimentary arrangement being delivered on behalf of our company. Please let us know if there is anything else we can do regarding this order.Thank you
From You Flowers on-line failed to deliver what we ordered, and we were very disappointed that our grieving family received only a late basic arrangement rather than the premium one we ordered, Not a company to do business with!!!
This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...
company we have offered to send out a future complimentary arrangement valued at $60.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you
This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...
company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. We have also issued a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you
Complaint[redacted]
I am rejecting this response because:...
Can you please look at the pics I've attached you will see what I've ordered and what she received, I did speak with a representative of From you Flowers, he did try to resolve the issue but he didnt, so do you think my issue was resolved I don't think so, no I'm still upset problem still exist and they still have a portion of my monies, I want her to receive the gift I ordered for her if they can't get it right, they need to quit.
Sincerely,
[redacted]
This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $10.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you
Complaint: [redacted]
I am rejecting this response because:The replacement arrangement was not delivered as originally indicated when I spoke to the representatives who accepted my order. The Mother's Day arrangement was ordered on Tuesday, May 9, 2017, however the order was not delivered until Monday, May 15, 2017 left outside which I specifically ask that the delivery person not do. I will NEVER use this copany for services again. I am letting everyone I know about the horrible customer service I endured at the hand of From You Flowers. I will use all media outlets possible for my voice to be heard. This company is of poor quality and need to be investigated by the Attorney General's office for such poor services, deliberate misinformation and false advertisements.
Sincerely,
[redacted]
This case has been completely resolved. We were able to reach out to our customer and take the order for him. We honored the gift card he had from a previous order, along with waiving the shipping fees. The customer was very pleased with this resolution. Please let us know if there is anything else...
we can do regarding this order.Thank you
This case has been completely resolved. We have tried numerous times to reach out by phone and via email to our customer and we have not received a response back. At this time we have let the recipient keep both deliveries and have refunded our customer in full. We have also emailed the customer a...
$20.00 gift card that can be used at anytime. Please let us know if there is anything else we can do regarding this case. Thank you