From You Flowers

This case has been completely resolved. We have spoken with our customer and have credited back the account in full. We have also sent out a complimentary arrangement to the recipient and have confirmed the delivery with our customer. Please let us know if there is anything else we can do...

regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything further we can do regarding this case.Thank you

HORRIBLE HORRIBLE HORRIBLE! If I could give them a zero I would. It has been a problem from day 1 and I've been battling with them for ever a month now. Flowers arrived pathetic and died in 2 days. I called to get my refund that they promised me and the supervisor said my voice sounded like a women's and she did not believe me so she locked my account and is forcing me to have my bank call to prove that I am in fact a MAN. AWFUL

This case has been completely resolved. We have spoken with our customer and have refunded the service charge of $14.99. As an extended apology on behalf of our company we have also emailed the customer a twenty dollar gift card that can be used at anytime for a future purchase. Please let us know...

if there is anything else we can do regarding this case.Thank you

This case has bee completely resolved. We have credited back the customer in the full amount of the order, along with a complimentary arrangement valued at $65.00. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $80.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

Paid over $30 in expedited shipping fees. 2 days later have not received the order. Ruined my fiance's birthday.
Spent over 3 hours on hold and never got a person on the phone. 11 emails no replies.
SCAM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $20.00 gift card. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completed resolved. The customer has now seen the refund in full and has responded favorably. 
Please let us know if there is anything else we can do regarding this case.
Thank you

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case. We have tried to reach them by phone however we are going to voice mail that states their is no mail box set up.  We also tried contacting them via email and...

haven’t heard a response back. At this time we have not captured any funds as the credit card company did not authorize the charge due to an incorrect address and/or zip code that the customer entered.  We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank youTell us why here...

This case has been completely resolved. We voided the transaction on May 11th to the customers bank and have provided that information to the customer today.  Please let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolved. We have made several attempts to contact the customer via phone and email and we haven't heard anything back. At this time we have credited back the customer in the full amount of the order, along with a $15.00 gift card. Please let us know if there is...

anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
HOWEVER, I still feel the way this was resolved in the time it was resolved is not good business. I would like to see this company remove the promise to deliver flowers by a noon time when this is something they obviously cannot do.
Sincerely,
[redacted]

From: [redacted]] Sent: Monday, March 27, 2017 12:18 PM
[redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted]   This complaint has been settled

This case has been completely resolved. We have credited back the customer fifty-perfect off of their product as well as an additional credit for the stuffed animal.  The customer was very happy with this resolution. Please let us know if there is anything else we can do regarding this...

case.
Thank you

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have also sent out two complimentary arrangements to the recipients. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $50.00 gift card. The...

customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Complaint: [redacted]
I am rejecting this response because:The point of any floral business is to take an order and fill it, punctually, with a high quality product. In this case, the order was taken, not filled at all, and later charged to my credit card account. Now that they've been caught, they want to "make amends" by offering something that I don't want and don't need, a $65 creditMy suspicion is that this is their business model: Based on reviews and on my specific case, it seems that frequently they don't provide the ordered product at all or else provide a low quality version of the product. When they are caught, then their business model is to own up and make amends by offering a credit. Sorry, but no, this won't work in my case. We wanted the plant at a specific location at a specific time. They agreed to provide it, they didn't do so, and into the bargain charged the credit card for it. Had we not happened to be at the location (around 200 miles from our home) we would not have known about their failure and we would have paid. Incidentally why doesn't this company provide the customer with a jpg-photo and/or some other clear confirmation that the product that was ordered was actually delivered?
Sincerely,
[redacted]