From You Flowers

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a twenty dollar gift card. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of one of the orders. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

3-22-16 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me in a full & expeditious REFUND in the amount of $21.63 (includes tax)!
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $150.00 gift card. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been...

completely resolved. We have credited back the customer the requested amount of $14.01 off the order. As an extended apology we have issued a $20.00 gift card toward a future order.  We have been unable to reach the customer after mulitple calls and emails and at this time we have still not heard back from the customer. If there is anything further we can do please let us know. 
Thank you

I would like to drop complaint number ID [redacted] against From You Flowers. They refunded my money in full and agreed that the flowers were simply not up to their normal standards. So I do not want this complaint on their record if possible. [redacted]

This case has been completely resolved. We have credited back our customer $34.99 on each of her orders.  We have also sent our customer two gift cards in the amount of $10.00 for each of her orders. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient and the customer. The customer was pleased with this resolution. Please...

let us know if there is anything else we can do regarding this order.Thank you

Complaint: [redacted]
I am rejecting this response because:
In their response, Fromyouflowers did not disclose that they would not provide me with the name of the florist they claim delivered the flowers.  The flowers were sent to my brother and sister-in-law.  They also reported to me that they had a signature from my brother as proof the flowers were delivered.  I requested to see the signature.  They emailed me a copy of a routing manifest with a signature that was not my brother's signature.  I am happy to share the copy with your organization but it contains names and addresses that I want kept confidential.  Reply if you want to examine the copy.
I hope your organization will reconsider the A+ rating that Fromyouflowers enjoys on your website as they are not deserving of it.  I briefly read some of the 900+ comments that customers have left on the Revdex.com website and it appears that the problem I had with FYF is a pattern of behavior they have been engaging in for some time.  I will not be accepting their offer of complimentary flowers.  I sent another arrangement with 1800Flowers and it was delivered on time and as promised. 
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $60.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice.  Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we will also be sending out a complimentary arrangement to the recipient. We have also issued a $25.00 gift card. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also issued the customer a fifteen dollar gift card that can be used at any time. The customer was very pleased with this resolution. Please let us know if there is anything else we...

can do regarding this case.Thank you

This case has been completely resolved. We have credited back our customer in the full amount of the order, along with a twenty dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a $15.00 gift card. We have also set up a complimentary arrangement to be delivered. The customer was very pleased with this resolution. Please let us know if there is anything else...

we can do regarding this case.Thank you

We apologize for any miscommunication as we did exactly what the customer requested as his desired settlement since we could not reach him via phone or email and thought he would be pleased with his request being done without issue.  We have also tried to reach him again and left a voicemail and email to offer a floating complimentary arrangement to the value of $55.00.  He can use this at his discretion by mentioning his phone number or order number. Please let us know if there is anything further we can do to resolve.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

From: [redacted] [mailto[redacted]] Sent: Thursday, June 04, 2015 5:26 PM To: [redacted] Subject: Re: Your complaint has been received   I need to cancel this complaint as the company has provided a refund.   Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also refunded the customer in the full amount of the order, along with a twenty dollar gift card. As an extended apology on behalf of our company we sent out a complimentary...

arrangement valued at $40.00. Please let us know if there is anything else we can do regarding this order.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do, however, want to make it clear that the amount of emotional stress of explaining to my wife that her Valentine’s Day was ruined not by me, but by From You Flowers, was a nightmare and I am aware that many others suffered a similar experience at the hands of From You Flowers and the florists that they chose to do business with. I am appreciative for all that From You Flowers did to try and make up for the situation, but Flowers delivered 8 days after Valtine’s Day, despite how in advance I placed my order, made me look like a completely ridiculous husband to my wife, her friends and coworkers, and I couldn’t have felt more terrible. My wife finally did receive her flowers and I was refunded for my purchase, but I just want to make it clear that in no way does that remove the stain on Valentine’s Day 2018 for us.
Sincerely,
[redacted]

on Feb 5th 2015 I ordered a beautiful yellow arrangement to brighten the day of my mother-in-law. The arrangement was called "Bursting and Fresh" however what she received was nothing like what I ordered. Besides there not being one yellow flower in the arrangement the flowers were more like a sad shade of lavender and the flowers weren't fresh at all. I arrived to my mothers-in-laws house and was immediately embarrassed by the flowers that she had received (as well as the time they were delivered, which was 6pm) but so embarrassed I didn't even tell her that they were not what I had ordered. I emailed From You Flowers that evening and they had promised to look in to it and contact the delivering florist and after I sent a picture and a few emails back and forth For You Flowers agreed to a redelivery at no charge but it is Feb 18th and the delivery still hasn't happened. I stayed patient through the Valentine holiday because I know that's a busy time for flower deliveries however I now feel that my business and requests are being disregarded and would like a full refund instead of the redelivery of flowers especially since the time has passed and they will not be as meaningful as the time I had ordered them. I am hoping to get this resolved ASAP as I am not one to really complain but this has been a terrible and embarrassing experience.