From You Flowers

From: Justin Furlough [
href="mailto:[email protected]">mailto:[redacted]] Sent: Wednesday, September 07, 2016 11:13 AMTo: [email protected]: Complaint Numbered: [redacted]
* To whom it may concern,   The business has refunded my the amount for the same day and expedited shipping. They have also given me a $10.00 gift certificate, and it seems they have also enrolled me in some sort of "Platinum Rewards" program following the incident (without my permission or interest).   I consider the matter closed, and do not plan on conducting business with this third party again.   - [redacted] Graduate  Assistant - Competitive Sports [redacted]

Complaint: [redacted]
I am rejecting this response because:this is not true. There was not a FULL refund.
Please check with [redacted] I can provide documentation. Also I made another order yesterday because I thought they refunded me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer $15.00 and as and extended apology, we have issued a $20.00 gift card. The...

customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

no delivery, late delivery, flowers left on porch in cold, misrepresentation of amount of blooms, vase never matches what is ordered, poor customer service,
poor quality of flowers, poor use of local florists,
do not use

I order flowers for mother day because I had a coupon for free shipping which saved me $14.99. I have order from them before and was very happy with what I got. I must say that my Mother's Day was ruined and the flowers that was sent could have been bought at the store and looked better. I picked the florist design and let them pick what it would look like. I called the customer service number the next day because I was working late and they are the most rude and unhelpful people that I have every dealt with. They keep asking me what flower were in it and trying to add up the price. They called the florist and said I could come in for something else and exchange for something of the same value but I didn't want to have to take it back and all. They offered me 25% off my order and $15 gift card. Why would I want to order from them again if I had such a bad experience with them. All I wanted was to send new better looking flower. I was even will to pay the $10 difference to send something bigger and better but they wouldn't let me. I will never order from them again!

Charged my credit card then said the address was "remote" and would refund my
charge. Got my credit card bill- no credit- callled them-they forgot to refund my charge.
WATCH these guys!

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have 
51, 51); font-size: 13.5px; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; background-color: rgb(244, 247, 248);">removed their information from any further solicitation.This was a free trial the customer inadvertently signed up for when placing his order online. Please let us know if there is anything else we can do regarding this case.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

I ordered a Mother's Day deluxe bouquet a week in advance and paid extra for a Sunday/Holiday (Mother's Day) delivery. The bouquet was supposed to be large, have 12 long stemmed roses and carnations. I also paid extra for a Happy Mother's Day mylar ballon. The florist delivered a tiny bouquet about 8 inches tall, with 4 roses and no balloon. I emailed the company right away. This is how the conversation went:
Me: Look at the picture (sent picture). Wrong item. Please re-deliver the right item.
FromYouFlowers: Sorry, here's a refund of 35%.
Me: Don't want refund. Want flowers. Resend.
FYF: Will re-deliver when fresh flowers are in.
Me: Need delivery today (Sunday) - Mother's Day.
FYF: Will re-deliver on Monday or potentially on Tuesday.
At this point, I think it's easier to call. After 30 mins on hold, I finally get to speak to a representative who very dismissively says that no redeliveries today because everything is prepaid and accounted for. When I informed him that whatever I had pre-paid for hadn't been delivered, he says that there isn't anything he can do.
Last minute I had to scram to find a local florist to deliver a beautiful bouquet with balloons that day. I live thousands of miles away, and all I wanted was put a smile on the face of the most important person in my life. Not only are the prices outrageous (the bouquet ordered was $100), but the complete lack of accountability on the company's part is appalling.
Do yourself a favor, use a different company.

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank yo

The flowers were delivered today. You can closed the complaint. Thank you.

This case has been completely resolved. We have credited back the customer in the full amount of the order. The customer was very pleased with this resolution. We also at the customers request set up a re-delivery however the recipient is not available to receive the package today. Please let us...

know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also sent out two complimentary arrangements of behalf of our company. The customer was very pleased with this resolution. Please let us know if there is anything else we can do...

regarding this order. Thank you

This case has been completely resolved. We have spoken with our customer and set up a re delivery, along with a twenty dollar gift card that can be used at anytime. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have processed a credit for our customer in the amount of $27.80. We will still be delivering the arrangement to the recipient. The customer was pleased with this resolution. Please let us know if there is any further we can do to assist.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]   In addition, I would like to say that I can not thank the Revdex.com enough for your efforts on my behalf.  I never expected such an expeditious resolution to my problem. You are to be highly commended for your professional response to this complaint and I am genuinely appreciative!!

This case has been completely. We have credited back one of the customers orders in full due to late delivery. We have also emailed the customer a twenty-dollar gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this...

order.Thank you

I ordered flowers for a funeral and wasn't notified until days later that they never delivered because they didn't have a florist in the area. Horrible experience - no one should do business with this company!

This case has been completely resolved. At this time we have emailed our customer letting them know their email has been removed from any further solicitation.  The customer has requested we no longer contact them. We will honor the customers wishes, but want to conisder the case closed as the...

email has been removed. Please let us know if there is anything further we can do regarding this order.Thank you