From You Flowers

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
THE SUPERVISOR WHO TOOK OVER WA PROMPT, POLITE, THOUGHTFUL, KIND AND SEEMED LIKE SHE REALLY CARED ABOUT THE ISSUE. SHE SENT A BEAUTIFUL ARRANGEMENT WITH A NICE NOTE & A 20.00 GIFT CARD. along WITH A FULL REFUND.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an...

extended apology on behalf of our company we have sent out a fresh arrangement today to replace the original order.  We have also extend a $20.00 gift certificate and offered to send out a future complimentary arrangement valued at $45.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Thank you for your review & investigation.
Sincerely,
[redacted]

This case has been...

completely resolved. We have credited back the customer 50% of the order and the service fee, along with a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

I order flowers for a special friend, they email me that the flowers were deliver, and my friend never received the flowers. terrible company!

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient to the value of $75.00. Please let us know if there is anything else we...

can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our...

company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice.  We have also issued a $20.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

The consumer attempted to place the order online.  The funds on any attempted use of a credit are placed on hold by the consumers' bank.  If the charge is declined and we are unable to capture the funds we cannot process an order nor reverse the charges.  The bank puts a pending hold on the account and simply declines the order.  We have no control over the bank procedures as each financial institution varies.  Thank you

Complaint: [redacted]
I am rejecting this response because: As of my conversation with them on 5/18/2017, they said they had refunded the order# [redacted] to my credit that has yet to be posted to my card.  Order # [redacted] was credited back the same day as I was on the phone with them, now they're telling me it takes 3 business days which would have been Wednesday 5/17/2017 this is Friday 5/19/2017 nothing refunded.  In addition I didn't except the $75.00 offer.
Sincerely,
[redacted]

I ordered flowers 12/16/14 to be delivered 12/19/14- got confirmation that they were delievered however my friend never received the flowers. Two emails, sent to me. One stating that the flowers would be delivered 12/20, that never happened, and a second email stating that they could not find a florist to deliver on 12/20 and with my permission, they would be delivered 12/22 with an upgrade. Flowers were never delivered. Called at 4:00 pm to cancel the order and have gone to another company. I look like an it. So embarrased. I sure hope that I don't have to fight to get my money back.

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also sent out a complimentary arrangement to the recipient to the value of $70.00. Please let us know if there is anything else we can...

do regarding this order.Thank you

After my recepient received the arrangement it looked nothing like the picture. I called explained situation and sent pictures to back up my claim. Flowers were redelivered,but looked worse than the first delivery. Being terribly upset over the entire situation I stated a wanted a full refund and get this, that could be done BUT they would have the already delivered flowers PICKED up for the return. SERIOUSLY????? And how you go about figuring percentages for your credits for dissatisfied customers , how about you take it off of the TOTAL, not just the purchase portion

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement valued at $45.00 to be delivered to any recipient at any time. The customer was very...

pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will be sending out a future complimentary arrangement valued at $50.00 that can be delivered to any recipient of their choice. The customer...

was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a fifteen dollar gift card. We have also sent out a complimentary arrangement on behalf of our company. Please let us know if there is anything else we can do regarding the...

order.Thanks

This case has been completely resolved. We have credited back the customer in the full amount of the order, the customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $50.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank youTell us why here...

This case has been completely resolved. We have left the customer several messages and emails and as of today we have not heard back. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we delivered a $45.00 complimentary arrangement....

We would like to consider this case closed. Please let us know if there is anything else we can do regarding this case.
Thank you

We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $60.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice.  Please let us know if there is anything else we can do regarding this order.Thank you