From You Flowers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I was only seeking a refund on my [redacted] (which of this writing has not yet happened, but the three days have not yet lapsed) - FromYouFlowers.com were very quick to respond and address the issue.It is very nice to have another credit on my account as well, but it is the customer service response which I feel is also needing to be addressed, and it is.When the refund hits my credit card, I will consider the issue closed.Thank you all for working quickly on this issue and finding a satisfying resolve.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business has refunded my order and I am satisfied by the resolution. 
Sincerely,
[redacted]

I ordered flowers for my grandmother for Christmas. Delivery was guaranteed for Dec. 18th. I received a message stating delivery was delayed until Dec. 19th. I received a confirmation email stating the flowers were delivered on the 19th. I called my grandmother when I hadn't heard from her two days later. My grandmother never received them. So I called fromyouflowers on the 23rd and after being on hold for over 30 min I sppke to an agent that said she would have my order redelivered first thing in the morning and that someone from the company would call first thing inthe morning. I never received a call so I called in the afternoo. After waiting another 30 minutes, I was told the the flowers had been delivered at 2:30 and she had a signature in front of her. I called my grandma to confirm and my grandmother never signed for anything nor received anything. I called back and waited over 30 minutes to get an agent again and they stated that they were delayed and delivery would be Mon. Dec. 27th. I said oh no this is a scam I want a refund. After being placed on hold numerous times I was finally connected to supervisor Cliff W[redacted] (I think this is his name it was hard to hear him). He finally said he issued refund and I made him stay on the phone until I received a confirmation email. We will see if I get my refund or if I will have to dispute the charge on my credit card. This is a scam and they are full of excuses and do not deliver merchandise but have no problem taking your money. Do not use this company!!!!! It is 2 days before Christmas and the small Christmas tree arrangement that I thought would bring some cheer to an 87 yr old is not going to be there.

I’m writing in...

regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this customer in full for their order. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.
Thank you

I made two orders around the Valentine's Day holiday which also fell on Sunday through the fromyouflowers.com website, and received two emails with order details and confirmed with two payment services I used that the transaction was completed. The next morning I found my account information deleted and through the tracking for found they didn't have one of my orders although the charge already went through. This is not a delivery problem, but a problem with their ordering system.
Then I tried to call their company 3 times and emailed the customer service link. I was told "I can't help you" quote unquote. Again she transferred me to a number that clearly was not being answered on Sunday and lied about it being working. Of course there's been no email response, and the 800 number I found here goes to the same line.
So there's also a total lack of customer service and any method of contacting them about a problem or refund despite the "guarantee" on their website.
Then I came to the Revdex.com website and sighed, 6 positive, 1 neutral, and 77 negative. I should have checked here first before ordering obviously. I don't know how the Revdex.com can hold them in good standing and raise their rating with a record like that, they should lose their LLC license; (I'll see their county Comissioner and formally complain).
It is early in the day and I'll file a complaint with the Revdex.com against this company after I'm sure it's not delivered even though they have no record of my order. So I'm writing this review meanwhile instead. Sending flowers to loved ones is an important and emotional family or romantic experience. Please do yourself a favor and don't use this company. I recommend calling a local florist, they'll probably be the ones fulfilling the order anyway. This company is just a middleman website with no capacity to deliver flowers or anything. Call a florist!
Hope this helps someone else not go through this at an emotional time or on an expectant holiday.

This case has been completely resolved. We have credited back our customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a $50.00 complimentary arrangement. We have also emailed our customer a fifteen dollar gift card that can be...

delivered at any time to any recipient of their choice. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $65.00. This arrangement can be delivered on any future date to any recipient of the customer’s choice. Please let us know if there is anything else we can do regarding this complaint.  Thank you

This case has been completely resolved. We have credited back the customer in the full amount of her order. Please let us know if there is anything else we can do regarding this case.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of both of her orders. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

Frustrating experience. After going through all the many time consuming questions with cust service and ordering anadvertised 59.99 arrangement, suddenly the bill at checkout is 79.99.
I said to remove the blue bow I requested (there was a bow on the vase on the photo and no mention of an extra chg for making the curly ribbons blue). That was $5.00 off. The gift card was $5.00 I was told. I had asked for a small mylar balloon which I then said to remove. A "service" chg of 8.95 was added even though no mention was made on the page I was using. They advertised NO DELIVERY CHARGE, the they try to sneak in a service charge which the say is somewhere in the many paragraphs of fine print somewhere on their site. This is bait and switch.
They did deliver as promised but it was an exhausting experience.

I am beyond pissed about my order! It was a day late and the basket sent was nothing like the picture. Worst experience I have ever had. I was so embarrassed of the basket they sent. I $60 and they sent a basket with less than $5 worth of product in it!

I’m writing in regards to case ID [redacted]. At this time we have redelivered the item to the recipient per the customers request.  We have also refunded the order in full and that will be available in 1-3 business days.  Please let me know if there is anything else we can do regarding this case.Thank you

Horrible, horrible, horrible!!! They did NOT deliver the gift basket as "guaranteed" and when I called they said they'd just deliver the next day--AFTER the birthday. Finally, they offered to give me $20 off my next purchase...what next purchase?!? I explained that the mistake was entirely theirs and when I selected them, I said no to all other vendors who could have delivered on time. This "customer service" call lasted more than 28 minutes of my time. Jasmine kept putting me on hold. Finally, I insisted on speaking with a supervisor. Chris F. came on the line and offered the same insulting $20 off next purchase. I ended up cancelling my order. BEWARE!

Oh my gosh I wish I had read the reviews on here before ordering. why hasn't the Revdex.com tagged them as a corrupt business. I ordered flowers last night for a friend whose husband died of cancer, leaving behind two teenage boys and a 20 yr old daughter. She has hardly anyone who cares about her and I wanted to send her flowers to show that I was thinking about her. I ordered last night and paid extra for the flowers to be delivered today and they were not delivered. I called From You Flowers twice and the first time they said they would leave a message for the florist and the second time they said they were still waiting for the florist to call. i'm thinking that the florist isn't even open today. this company probably doesn't even know what florists are open and can deliver on Sunday, they just send the delivery request out , charge the purchaser extra and tell them the flowers can be delivered but they aren't. I told them I want a refund and the rep said she can't do anything until she hears back from the flower shop telling them why the flowers weren't delivered. They weren't delivered so why do they have to wait? they know they weren't delivered so give me my money. all they have to do is cancel the order and then tell the florist , since the florist obviously hasn't even received the order. From reading the other reviews I wouldn't be surprised if they hadn't even sent the order to a florist. It looks like most people don't even get their flowers delivered. They are scamming people. When someone sends flowers (which aren't cheap by the way) they expect them to be delivered when they ask them to be delivered (ON someone's birthday, ON someone's anniversary, ON the day of the funeral). This company is not delivering flowers, they are delivering disappointment. I don't have an extra $50 to send another bouquet from another company tomorrow but I'm going to have to just put it on my credit card , since the one I wanted from this company wasn't delivered. From You Flowers said they'll give me a $15 credit for the inconvenience. I don't ever order flowers and there aren't any flower arrangements I can get for $15 at From You Flowers anyways so I don't want the credit. I want my flowers to have been delivered today, as I was told they would be! With the number of negative reviews and complaints on here you would think there would be something written about them online warning customers against them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me.
I still take issue with the fact that the company went through their records to complain about the fact that I was posting negatively about them online. 
Sincerely,
[redacted]

This case has been...

completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have sent out a future complimentary arrangement valued at $40.00.  We have also created a floating complimentary order to the value of $50.00 and this arrangement can be delivered on any future date to any recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.
Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we will also be sending out a complimentary arrangement to the recipient. The customer was pleased with this resolution. We have also created a...

$15.00 gift card. Please let us know if there is anything else we can do regarding this order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order. As an extended apology on behalf of our company we have offered to send out a future complimentary arrangement valued at $60.00. This arrangement can be delivered on any future date to any...

recipient of the customer’s choice. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this order.Thank you

This case has been completely resolved. We have credited back the customer in the full amount of the order. We have also offered the customer a standing complimentary arrangement to be delivered at anytime to any recipient of her choice. Please let us know if there is anything else we can do...

regarding this order.
Thank you